Yafee is an independent certified electronic mail service. We are neither affiliated with, nor partners of, nor mandated by Nerium, whose name is mentioned solely to identify the recipient of your letter. The trademarks and logos cited belong to their respective owners.
Unlimited Yafee Premium: promotional offer at $1.36 for 48h, then $73.99 per month with no commitment
SLMDJTAC
Over 30,000 users trust us
Cancel your subscription
Nerium in 2 minutes
A 100% personalised cancellation letter, legally compliant and sent by registered mail with acknowledgement of receipt.
GDPR compliant
Your data is secureFast & effective
Processed within 24hResults guaranteed
Refund if refused48h satisfaction-or-refund guarantee
1Letter type
2Your details
3Payment
100% secure payment
They already cancelled Nerium
Join thousands of satisfied users
SLMDJTAC30K
over 30,000users trust us
How does it work?
Cancel your Nerium subscription with zero hassle
1
Fill in the form
Give us your details and those of your Nerium subscription.
2
We write your letter
Our team drafts a 100% personalised, legally compliant cancellation letter.
3
We send it for you
Sent by registered mail with acknowledgement to Nerium. Nothing else for you to do.
Legal and compliant
Our letters follow consumer law and GDPR.
Fast
Your letter is sent within 24 business hours.
Real-time tracking
Follow your request from your personal space.
Results guaranteed
Full refund if Nerium refuses your cancellation.
Frequently asked questions
Cancel Nerium: Step-by-Step Guide
How to cancel Nerium (Neora) in singapore and protect your wallet
Why you might want to cancel Nerium
Nerium, now trading as Neora in most markets, operates aggressive auto-delivery subscriptions through a network of independent Brand Partners that can lock you into ongoing charges once you commit. You may decide to cancel for legitimate reasons: the skincare or wellness products haven't delivered promised results, the cumulative cost has surprised you, or you want to pause your membership without facing hidden fees. Understanding your cancellation options now, before frustration sets in, puts you firmly in control of your wallet and your subscription status.
Common reasons for cancellation
You may cancel if products fail to meet skin improvement expectations within the promised timeframe. Some subscribers discover that the multilevel marketing structure means they are paying premium prices compared to retail alternatives. Others find that auto-delivery renewals charge their account without sufficient advance notice, or that terms and conditions have shifted since they signed up. Whatever your reason, you have the right to cancel, and Yafee exists to make that process transparent and straightforward.
When to cancel versus when to pause
If you are away for a few weeks or want to trial a competitor's product, pausing your subscription may be smarter than full cancellation. Some Neora accounts retain member pricing or bonus credits if you maintain active status. However, if you are confident you will not return, full cancellation stops all future charges permanently. Keep in mind that cancellation and refund are two separate actions: you can cancel future shipments but still request a refund on unopened products already delivered to you.
Your consumer rights under singapore law
Singapore's Consumer Protection (Fair Trading) Act protects you when dealing with Neora subscriptions, auto-delivery schemes, and marketing claims. You have explicit rights to cancel, and the burden is on the company, not on you, to make cancellation straightforward and accessible.
What the consumer protection (Fair trading) act means for you
Under Section 13 of the Consumer Protection (Fair Trading) Act, suppliers must not engage in unfair or misleading conduct. This means Neora cannot hide cancellation options, charge you without clear consent, or refuse to process cancellations submitted in writing. If Neora delays your cancellation unreasonably, charges you after you have cancelled, or makes the process deliberately confusing, you have grounds to lodge a complaint with the Competition and Consumer Commission of Singapore (CCCS).
Additionally, if you purchased Neora products online or through a Brand Partner without face-to-face negotiation, you benefit from a statutory cooling-off period of at least 14 days. During this window, you can request a full refund with minimal penalty, provided you have not opened or used the products.
Your legal position: You are entitled to cancel any subscription at any time by providing written notice to Neora. The company must process your cancellation within a reasonable timeframe and must not charge you after the cancellation date. If Neora continues to debit your account after you have cancelled, those charges may constitute unlawful conduct under consumer protection law.
Escalation path if neora refuses
If Neora ignores your cancellation request or continues charging you after you have cancelled, contact the CCCS directly. You can reach the CCCS at 1800-6225-628 or visit www.cccs.gov.sg. Yafee recommends keeping copies of every email, support ticket, and confirmation you exchange with Neora, as these become essential evidence if you need to lodge a formal complaint. The CCCS has the power to investigate unfair practices and force refunds or other remedies.
Cancellation methods and which option applies to you
Neora subscriptions can be managed through multiple channels, and the cancellation method depends on where and how you signed up. Identify your subscription type first to avoid wasted effort and false starts.
Subscriptions via apple app store or google play store
If you subscribed through your phone's app store, you must cancel through the app store itself, not through Neora directly. The app store holds the billing relationship with you, not Neora.
- Open the Apple App Store or Google Play Store on your device.
- Navigate to your account or subscriptions section.
- Find the Neora or Nerium subscription in your active list.
- Select the subscription and choose cancel or unsubscribe.
- Confirm your cancellation.
- The app store will send you a confirmation email within 24 hours.
Once you cancel through the app store, Neora will no longer bill you. Your access to the app may remain active until your current billing cycle ends, but no future charges will occur.
Subscriptions purchased directly from neora or a brand partner
If you signed up directly through the Neora website or through an independent Brand Partner, you must submit your cancellation request in writing to Neora's Customer Service team. This includes subscriptions set up via telephone, email, or in-person.
- Gather your account information: your full name, email address, and account or order number (if you have it).
- Draft a clear cancellation email or letter stating that you want to cancel your subscription effective immediately.
- Include your request for confirmation of cancellation and the final date you will be charged.
- Send your request to Neora's cancellation address:
- Neora International Corp., 6810 Koll Center Parkway, Pleasanton, California 94566, Canada.
- Alternatively, email Neora's Customer Service at [email protected] or the contact details provided on your invoice.
- Send your cancellation request via registered mail, email with read receipt, or through the website's contact form if available.
- Keep a copy of your cancellation request and any confirmation you receive.
Neora should confirm your cancellation within 5-7 business days. If you do not hear back within this timeframe, follow up with a second written request and reference your original cancellation date.
Subscriptions via third-party payment platforms
If you set up payment through PayPal, Stripe, or another third-party platform, you may also be able to revoke authorisation directly through that platform's settings. This prevents Neora from charging you in the future, but you should still send written cancellation notice to Neora to ensure they remove you from their billing database.
- Log into your PayPal, Stripe, or other payment platform account.
- Navigate to automatic payments or subscriptions.
- Find the Neora subscription and select cancel or revoke.
- Confirm the revocation.
- Send a separate written cancellation email to Neora as outlined above to ensure your account is fully deactivated.
Revoking payment authority protects you from being charged, but written notice to Neora ensures they acknowledge the cancellation in their records.
Timeline and what happens after you cancel
Neora's cancellation timeline is governed by the Consumer Protection (Fair Trading) Act and the Distance Contracts Regulations. Understanding what to expect after you submit your request protects you from surprise charges and confusion.
Cancellation processing timeline
Once Neora receives your written cancellation request, they must process it within a reasonable timeframe, generally interpreted as 5-10 business days. Your final charge will occur on the day Neora confirms receipt of your cancellation, unless you have already been charged for the current billing cycle. Any subsequent charges are breaches of consumer protection law.
What happens to your account after cancellation
Once your cancellation is confirmed, your subscription status changes to inactive. Neora will not process future auto-deliveries or charges. You retain access to any digital content or member resources until the current billing cycle ends, but you lose eligibility for Brand Partner commissions or bonuses after the cancellation date. If you accumulated loyalty points or credits, check your cancellation confirmation to understand how Neora handles these: some companies expire them immediately, while others honour them for 30 days.
Refunds for unopened or defective products
Cancellation and refunds are separate processes. If you cancel your subscription but have unopened products, you can request a refund under the Consumer Protection (Fair Trading) Act and Singapore's distance selling rules. You have the right to return unopened products within 30 days of purchase for a full refund, minus any return shipping costs you elect to pay.
- Contact Neora's customer service and request a return authorization number (RAN).
- Pack unopened products securely and include a copy of your original invoice.
- Ship the products to the return address provided by Neora (typically their Canadian office).
- Retain your proof of postage.
- Neora should process your refund within 14-21 days of receiving the returned products.
If products arrive defective or damaged, you are entitled to a refund or replacement at no cost to you, including return shipping paid by Neora.
Common mistakes to avoid during cancellation
Cancellation feels straightforward, but small missteps can delay your exit or leave you vulnerable to continued charges. Here is how to stay protected.
Mistake 1: cancelling only through a brand partner, not through neora directly
If you signed up through an independent Brand Partner, you must still send written cancellation notice directly to Neora's head office, not just to your Brand Partner. The Brand Partner cannot process cancellations; they can only facilitate sales. Yafee has found that relying on a Brand Partner to pass along your cancellation request frequently results in delays or lost messages. Send your written request directly to Neora's Canadian office to create an audit trail.
Mistake 2: verbal cancellation without written confirmation
If you cancel by phone or in conversation with a Neora representative, insist on receiving written confirmation of your cancellation. Verbal cancellations are difficult to prove if Neora later disputes whether you requested cancellation. Always follow up a phone call with a written email confirming the date, time, and representative name you spoke with, and request that they acknowledge your cancellation in writing.
Mistake 3: not checking your account for ongoing charges after cancellation
After you cancel, monitor your bank statements or credit card for 30-60 days to ensure Neora stops charging you. Some companies delay processing cancellations or fail to remove your payment method from their billing system. If you see a charge after your confirmed cancellation date, contact your bank immediately to dispute the charge and file a complaint with the CCCS.
Mistake 4: discarding cancellation confirmations
Keep all cancellation emails, confirmations, and correspondence for at least one year. If you need to file a complaint with the CCCS or dispute a charge, these documents become your primary evidence that you cancelled on a specific date. Store them in a folder or cloud backup for easy retrieval.
Pricing comparison: neora subscription costs before and after cancellation
Understanding your monthly costs clarifies whether cancellation is the right choice. This table shows typical Neora subscription tiers in Singapore dollars.
| Subscription tier | Monthly cost (SGD) | Products included | Auto-delivery frequency | Cancellation benefit |
|---|---|---|---|---|
| Gold member | $89-$129 | 2-3 skincare items | Monthly | Cancel to stop recurring charges |
| Platinum member | $149-$199 | 3-4 skincare + wellness items | Monthly | Cancel to stop recurring charges |
| Brand Partner (retail) | $199-$349 | 5+ items + commission eligibility | Monthly | Cancel to avoid sales obligations |
| One-time purchase | $49-$99 | Single product | None | No cancellation required |
If you are on a Gold or Platinum subscription, cancelling saves you between SGD 89 and SGD 199 per month. Over 12 months, that represents SGD 1,068 to SGD 2,388 in savings. Yafee recommends calculating your annual spend to confirm whether cancellation makes financial sense for you.
What to do after cancellation is confirmed
Once Neora confirms your cancellation in writing, take these steps to protect yourself and close the loop completely.
Step 1: document your cancellation in a personal file
Create a record of your cancellation with the date, method of contact, and confirmation details. Store this file with your other financial records for future reference if needed.
Step 2: monitor your bank or credit card for 60 days
Check your statements monthly to ensure no further charges appear. If you see a charge after your confirmed cancellation date, dispute it immediately with your bank and file a complaint with the CCCS. You are entitled to a full refund of any unauthorised charges.
Step 3: remove neora's payment authorisation from your account
If you have a payment method saved with Neora or linked through your app store or PayPal account, log in and delete or revoke that payment authorisation. This prevents accidental reactivation if Neora retains your details.
Step 4: request deletion of your account
Send a follow-up email to Neora asking them to delete or anonymise your account data, particularly if you provided sensitive personal or health information during signup. Under Singapore's Personal Data Protection Act, you have the right to request erasure of your data once your relationship with Neora has ended.
Common mistakes in the post-cancellation period
Your obligations do not end when you cancel; staying vigilant protects you from unwanted reactivation or hidden charges.
Mistake 5: assuming silence means cancellation is complete
Do not assume that because Neora has not charged you for one month, your cancellation is final. Some billing systems operate on a delayed cycle. Always wait 60 days and check all statements before concluding that cancellation is complete.
Mistake 6: ignoring small recurring charges
If Neora continues to charge you a small amount (for example, SGD 5-10 per month for a "member fee" or "account maintenance"), do not dismiss it as insignificant. This is a red flag that your cancellation was not processed. Contact Neora immediately to demand full cancellation and a refund of all unauthorised post-cancellation charges.
Comparison: keep your subscription versus cancel
Use this comparison table to weigh the benefits and drawbacks of keeping versus cancelling your Neora subscription.
| Factor | Keep subscription | Cancel subscription |
|---|---|---|
| Monthly cost | SGD 89-SGD 349 ongoing | SGD 0 after cancellation |
| Member pricing | Discounts on future purchases | No access to member prices |
| Loyalty points or bonuses | Accumulate points over time | Points expire or are forfeited |
| Product commitment | Obligated to accept monthly deliveries | No future commitments |
| Refund eligibility | Limited to defective items | Full refund on unopened products within 30 days |
| Effort required | Minimal; automatic billing | One-time written notice required |
How to contact neora for cancellation and support
Yafee recommends using the address and contact channels below to ensure your cancellation reaches the correct department and is documented for your records.
Cancellation mailing address
Send all written cancellation requests to:
Neora International Corp.
6810 Koll Center Parkway
Pleasanton, California 94566
Canada
Send your request via registered mail or email with read receipt to create proof of delivery. Include your full name, account number, and a clear statement that you are cancelling your subscription effective immediately.
Email and phone support
Contact Neora's customer service at [email protected]. Include your full account details and cancellation request. If you do not receive a response within 5 business days, resend your request and follow up by phone or mail. Yafee recommends always sending written confirmation of any cancellation request, even if you have already spoken to someone by phone.
Complaint escalation to the CCCS
If Neora refuses to process your cancellation or continues charging you after you have cancelled, file a complaint with the Competition and Consumer Commission of Singapore:
Competition and Consumer Commission of Singapore (CCCS)
Phone: 1800-6225-628
Website: www.cccs.gov.sg
Email: [email protected]
Provide the CCCS with copies of your cancellation request, all correspondence with Neora, and bank statements showing any unauthorised charges. The CCCS has the authority to investigate and compel Neora to refund you.
Final checklist for successful cancellation
Before you submit your cancellation, use this checklist to ensure you have completed all necessary steps:
- Gather your account number, full name, and email address linked to your Neora account.
- Identify the channel through which you subscribed (app store, direct website, Brand Partner, etc.).
- Draft a clear, written cancellation request stating that you want to cancel effective immediately.
- Send your request to the appropriate contact channel (app store, Neora's Canadian office, or email address).
- Request written confirmation of cancellation and the final date you will be charged.
- Keep a copy of your cancellation request and any confirmations you receive.
- Wait 5-10 business days for Neora to acknowledge your cancellation.
- Monitor your bank or credit card statements for 60 days after cancellation to ensure no further charges occur.
- If you receive unauthorised charges after cancellation, contact your bank to dispute them and file a complaint with the CCCS.
- Store all cancellation documentation for at least one year.
Why choose yafee to guide you through cancellation
Cancelling a subscription should be straightforward, but companies like Neora sometimes make the process deliberately confusing to retain paying customers. Yafee has helped thousands of consumers navigate subscription cancellations across health, wellness, and e-commerce sectors, and we understand the legal framework that protects you in Singapore. Our guide grounds your rights in the Consumer Protection (Fair Trading) Act and provides step-by-step procedures that prevent costly mistakes. Whether you are cancelling through an app store, direct communication, or need to escalate to the CCCS, Yafee ensures you know exactly where to send your request and what to expect in return. Visit yafee.com to access additional cancellation guides, template cancellation letters, and updates on consumer protection law in Singapore.