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Frequently asked questions
Cancel Mellow Flow: Step-by-Step Guide
How to cancel Mellow Flow and protect your south african rights
What Mellow Flow is and why you might cancel
Mellow Flow is a subscription-based wellness app that delivers guided lessons in relaxation, focus and routine-building through short, structured exercises. You access it via your smartphone through the App Store, Google Play, or direct purchase on their website. Like many subscription services, it auto-renews unless you deliberately cancel before your next billing date. At Yafee, we help South African users understand exactly how to stop unwanted charges and reclaim control of their subscriptions.
How Mellow Flow charges work
Your subscription renews automatically on a recurring basis, typically monthly or annually, depending on which plan you selected. The charge hits your card or digital wallet on your renewal date unless you cancel beforehand. Mellow Flow operates across multiple platforms, which means your cancellation method depends on where you originally subscribed. Understanding your billing cycle is essential: most users face surprise charges because they fail to cancel before the renewal trigger date.
Common reasons south africans cancel Mellow Flow
You might cancel because the lessons no longer match your needs, you prefer a different app, you are unhappy with customer support responsiveness, or you simply cannot access the content reliably. Some users report that the promised benefits did not materialise, while others find the subscription cost no longer fits their budget. Whatever your reason, Yafee is here to guide you through the process step by step so that you cancel correctly and avoid surprise charges.
Your consumer rights in south africa
South Africa's consumer protection framework grants you specific rights when purchasing digital subscriptions, regardless of where you live.
Protection under the consumer protection act
South Africa's Consumer Protection Act (No. 68 of 2008) protects you when you buy services at a distance, including apps and digital subscriptions. You have the right to cancel within 14 calendar days of purchase for any reason, without penalty. This "cooling-off period" applies to Mellow Flow subscriptions purchased online, and the company must refund you in full if you cancel within that window.
The law also requires Mellow Flow to be transparent about billing terms, cancellation procedures and your rights. If they make cancellation deliberately difficult or refuse to refund you when legally entitled, they breach the Act. Yafee encourages you to know these protections before you act.
Your legal position: You are entitled to a full refund if you cancel any Mellow Flow subscription within 14 days of purchase, with no questions asked and no deduction for services rendered. After 14 days, you may still cancel at any time, but you forfeit the right to a refund unless you can prove the service was not supplied as advertised (material misrepresentation).
Your right to dispute and escalate
If Mellow Flow refuses your refund or continues charging after you cancel, you have several options. First, gather evidence: screenshots of your cancellation confirmation, transaction statements showing unwanted charges, and copies of all correspondence with Mellow Flow support. Next, escalate to the National Consumer Commission (NCC) if the company does not respond within 30 days. The NCC investigates breaches of consumer law and can compel companies to refund you and pay damages.
You can also dispute the charge directly with your bank or payment provider (PayPal, card issuer, or mobile money service), who may reverse unauthorised recurring payments on your behalf. At Yafee, we recommend documenting everything so that you have a clear paper trail if escalation becomes necessary.
Mellow Flow pricing and current south african rates
Your actual cost depends on which platform you subscribed through and your billing cycle.
What you currently pay
Mellow Flow does not publish standardised pricing in South African Rands (ZAR) on its public website or verified listings. Your actual cost depends on which platform you subscribed through (App Store, Google Play, or direct web purchase) and whether you chose a monthly, quarterly or annual plan. Pricing also varies based on promotions and your region at the time of purchase. To find your exact charge amount, check your last transaction receipt or your account settings within the app.
| Subscription type | Billing cycle | Typical cost verification method | Next renewal date |
|---|---|---|---|
| Monthly plan | Every 30 days | Check App Store or Google Play receipt | Listed in app account settings |
| Annual plan | Every 365 days | Check your email invoice or payment history | Listed in app account settings |
| Quarterly plan | Every 90 days | Check App Store or Google Play receipt | Listed in app account settings |
| Free trial (if applicable) | N/A until conversion | Check trial terms in your email confirmation | Trial end date triggers first charge |
How to cancel Mellow Flow step by step
Your cancellation method depends on which platform you used to subscribe. Follow the correct path below to ensure your subscription stops before the next billing date.
Cancel via apple app store (iPhone or iPad)
If you subscribed through the Apple App Store, you must cancel through Apple, not directly with Mellow Flow. This is the most common cancellation route for South African users.
- Open the App Store app on your iPhone or iPad.
- Tap your profile icon in the top right corner.
- Select Subscriptions from the menu.
- Find Mellow Flow in your active subscriptions list.
- Tap Mellow Flow to open its subscription details.
- Tap Cancel Subscription or Edit Subscription.
- Select the reason for cancellation (optional but recommended for feedback).
- Confirm cancellation by tapping Confirm or Yes, Cancel.
- Apple displays your final billing date and confirms the cancellation.
- Save a screenshot of the confirmation screen immediately.
- This proves cancellation if Mellow Flow later charges you in error.
Apple processes the cancellation instantly. You retain access to Mellow Flow until your billing cycle ends, then the subscription terminates automatically.
Cancel via google play store (Android devices)
If you subscribed through Google Play, you cancel through Google, not Mellow Flow directly.
- Open the Google Play Store app on your Android device.
- Tap your profile icon in the top right corner.
- Select Payments and subscriptions.
- Tap Subscriptions.
- Find Mellow Flow in your active subscriptions.
- Tap Mellow Flow to view subscription details.
- Tap Cancel subscription.
- Google displays a cancellation confirmation and your final access date.
- Follow the prompts to confirm cancellation.
- You may be asked why you are cancelling (optional feedback).
- Take a screenshot of the final confirmation screen.
- This protects you if charges continue after cancellation.
Google processes the cancellation immediately. Your access ends on your next billing date, and no further charges occur.
Cancel directly with Mellow Flow (web or email)
If you subscribed directly through Mellow Flow's website or were billed to an email address rather than an app store, contact Mellow Flow's support team directly.
- Visit the Mellow Flow website and locate the Contact Us or Support page.
- Look for an email address or support form.
- Send an email to Mellow Flow's support team with the subject line: "Subscription cancellation request".
- Include your full name, email address associated with your account, and your subscription start date.
- State clearly: "I wish to cancel my Mellow Flow subscription effective immediately."
- Request written confirmation of cancellation.
- Ask Mellow Flow to confirm the final billing date and that no further charges will occur.
- Monitor your inbox for a response within 48 hours.
- If no response arrives, follow up with a second email or escalate to Yafee's support team.
- Save the cancellation confirmation email.
- This serves as proof if you need to dispute a charge with your bank.
Mellow Flow must confirm cancellation in writing within a reasonable timeframe, typically 48 hours. If they ignore your request, you have grounds to escalate to the National Consumer Commission.
Cancel via your bank or payment provider
If Mellow Flow does not respond to cancellation requests or continues charging after you cancel, you can instruct your bank or payment provider to block recurring charges.
- Contact your bank, credit card issuer, or payment service (PayPal, Zapper, Snapscan, etc.).
- Provide your account number and the name of the recurring charge (Mellow Flow).
- Request that they stop all recurring payments to Mellow Flow.
- Your bank can block future charges and may reverse unauthorised payments.
- Ask for written confirmation of the recurring payment block.
- Request a reference number for the dispute.
- Keep this documentation along with your cancellation proof from Mellow Flow or the app store.
- This creates a strong record if Mellow Flow disputes the cancellation.
Your bank can typically block recurring charges within one to three business days. This is your final safeguard if Mellow Flow ignores your cancellation request.
What happens after you cancel
Cancellation is complete, but understanding what comes next ensures you avoid surprise charges and reclaim any money owed to you.
Your access and refund timeline
Once you cancel, Mellow Flow access remains available until the end of your current billing cycle. For example, if your next renewal date is 15 March 2025 and you cancel on 1 March 2025, you keep full access until 15 March, then the subscription terminates automatically. No further charges occur after that date.
If you cancel within 14 days of your initial purchase, you are entitled to a full refund under the Consumer Protection Act. Submit a refund request to Mellow Flow or your app store with proof of cancellation. Most refunds process within 7 to 14 business days and appear as a credit to your original payment method.
If you cancel after 14 days, no refund is due unless you can prove the service was not supplied as described (for example, the app crashes consistently or features are missing). In that case, contact the National Consumer Commission to lodge a complaint.
Confirming the cancellation
Do not assume silence means cancellation is complete. Actively verify that the subscription has stopped by checking your account settings one week before your original renewal date.
- Log into your Mellow Flow account (if you can still access it).
- Check the subscription status section for language like "Active", "Cancelled" or "Expires on [date]".
- Review your app store account (Apple App Store or Google Play).
- Confirm that Mellow Flow no longer appears in your active subscriptions.
- Monitor your bank or card statements.
- Check that no charge from Mellow Flow appears after your cancellation date.
- If a charge does appear after your cancellation date, gather your cancellation proof and follow the dispute steps in the next section.
- You have grounds to request a refund through your bank or the National Consumer Commission.
Refunds and dispute resolution
You have clear legal routes to recover money if Mellow Flow charges you after you cancel.
Requesting a refund from Mellow Flow
If you cancel within 14 days of purchase, send a refund request email to Mellow Flow's support team. Use this template:
"Subject: Refund request for Mellow Flow subscription
I cancelled my Mellow Flow subscription on [cancellation date] and am entitled to a full refund under South Africa's Consumer Protection Act (No. 68 of 2008). My account email is [your email], and my subscription start date was [start date]. Please process a full refund to my original payment method within 7 days. I have attached proof of cancellation."
Attach your cancellation confirmation screenshot or email. Send this to the address listed on the Mellow Flow website or in your original confirmation email. Mellow Flow must respond within 30 days; if they do not, escalate to the National Consumer Commission.
Disputing charges with your bank
If Mellow Flow does not refund you or charges you after cancellation, contact your bank or card issuer directly. Explain that you cancelled the subscription but were charged anyway. Provide your bank with:
- Your cancellation confirmation (screenshot or email).
- The transaction(s) you dispute (date, amount, merchant name).
- Proof of your cancellation request (email or app store confirmation).
- Any correspondence from Mellow Flow confirming cancellation.
Your bank can reverse unauthorised recurring charges within 60 days of the transaction. Most banks process disputes within 7 to 14 business days.
Escalating to the national consumer commission
If Mellow Flow refuses to refund you or your bank dispute fails, lodge a complaint with the National Consumer Commission (NCC). The NCC investigates breaches of consumer law and can compel Mellow Flow to refund you and pay additional damages.
Submit your complaint at www.ncc.org.za or by post to:
National Consumer Commission
East Towers
42 Anderson Street
Johannesburg, 2001
South Africa
Include your cancellation proof, transaction records, and all correspondence with Mellow Flow. The NCC accepts complaints free of charge. Yafee recommends keeping copies of everything at every stage of the dispute process.
Common mistakes to avoid during cancellation
Cancellation feels straightforward, but small errors cost you money. Here are the traps most South African users fall into, and how to sidestep them.
Mistake 1: assuming the app deletes means the subscription is cancelled
Deleting the Mellow Flow app does not cancel your subscription. Your subscription exists separately from the app itself. You must cancel through the app store or directly with Mellow Flow. If you simply delete the app and assume cancellation is complete, Mellow Flow continues charging you until your plan expires. Always cancel explicitly through the app store or support email.
Mistake 2: missing the cancellation deadline
Your cancellation is final only when processed by the app store or Mellow Flow. If you request cancellation one day before your renewal date, the system may process it after the charge posts. Check your account settings 48 hours before renewal to confirm cancellation is active. If the renewal has already posted, contact your bank immediately to dispute the charge.
Mistake 3: not saving proof of cancellation
If Mellow Flow later claims you never cancelled, your screenshot or confirmation email is your only proof. Many users skip this step and lose the ability to prove they cancelled. Take a screenshot of every confirmation screen and save your cancellation emails in a dedicated folder. This protects you if you need to escalate to Yafee or the National Consumer Commission.
Mistake 4: cancelling but not requesting a refund
Cancellation and refunds are separate actions. Cancelling stops future charges but does not automatically refund money you already paid. If you cancel within 14 days, you must explicitly request a refund. Write to Mellow Flow or your app store and state clearly: "I cancel my subscription and request a full refund under the Consumer Protection Act."
Mistake 5: ignoring silence from Mellow Flow
If Mellow Flow does not respond to your cancellation request within 30 days, do not assume it is processed. Escalate immediately to the National Consumer Commission or your bank. Companies are legally required to acknowledge cancellation requests within a reasonable timeframe, typically 48 hours.
When to cancel: deciding if Mellow Flow is right for you
Not every cancellation is straightforward. Before you cancel, consider whether Mellow Flow still delivers value to you and whether cancellation is your best option.
Reasons to continue your subscription
Mellow Flow may still be worth keeping if you use it regularly (three or more times per week), the guided lessons align with your mental health goals, and the cost fits comfortably in your budget. The app boasts a 4.5 out of 5 rating on Trustpilot, indicating that most users find value in the content. If you have already paid for the full year, waiting until renewal rather than requesting a refund may suit you if you plan to use the remainder of the term.
Reasons to cancel immediately
Cancel if you have not used the app in 30 days, the content no longer feels relevant, the monthly cost strains your budget, or you have found a better alternative (such as free meditation apps like Insight Timer or Calm). Cancel also if you purchased by mistake or triggered a free trial that converted to a paid subscription without clear notice. At Yafee, we believe subscriptions should add value to your life; if Mellow Flow no longer does, cancellation is the right call.
| Keep Mellow Flow if... | Cancel Mellow Flow if... |
|---|---|
| You use it at least 3 times per week | You have not opened it in 30 days |
| The guided lessons match your goals | The content no longer feels relevant to you |
| The cost fits your monthly budget comfortably | The cost strains your budget |
| You value the structured routine | You prefer free meditation alternatives |
| Customer support has been responsive | Customer support ignores your requests |
Summary: your action checklist
Use this checklist to ensure you cancel Mellow Flow correctly and protect yourself at every stage.
- Step 1 (immediately): Note your next renewal date. Check your app account or payment receipt.
- Step 2 (within 48 hours): Cancel through the appropriate platform (Apple App Store, Google Play, or direct email to Mellow Flow).
- Step 3 (immediately after): Take a screenshot of the cancellation confirmation. Save it in a folder titled "Mellow Flow Cancellation".
- Step 4 (within 7 days if applicable): If you qualify for a refund (within 14 days of purchase), email Mellow Flow or your app store requesting a full refund with your cancellation proof attached.
- Step 5 (5 days before renewal): Log back into your account or app store and verify that Mellow Flow no longer appears in your active subscriptions.
- Step 6 (on renewal date): Check your bank statement. If a charge appears, dispute it immediately with your bank or lodge a complaint with Yafee.
- Step 7 (if necessary): If Mellow Flow refuses to respond or charges you after cancellation, escalate to the National Consumer Commission within 30 days of the disputed charge.
Yafee: helping you take control of your subscriptions
Cancelling Mellow Flow should be simple, transparent and free from surprise charges. South Africa's Consumer Protection Act gives you clear rights: cancel within 14 days and receive a full refund, cancel after 14 days and stop future charges, and escalate to the National Consumer Commission if the company refuses to cooperate.
Yafee has helped thousands of consumers cancel unwanted subscriptions, recover refunds and dispute illegal charges. Whether you need guidance on the cancellation process, help drafting a refund request email, or support escalating to the NCC, Yafee stands beside you at every step.
Visit yafee.com today to explore tools designed to help you manage your subscriptions confidently. Yafee's legal team can also review your cancellation documentation and advise you on your rights if Mellow Flow refuses to cooperate. You deserve control over your money and your digital life. Let Yafee help you reclaim it.
Contact address for escalation: If you need to contact Mellow Flow directly or escalate a complaint, address correspondence to the company's registered support email listed on their Trustpilot profile or website contact page. For complaints, contact the National Consumer Commission at www.ncc.org.za or call 0861 662 272.
Important warning
- Yafee cannot guarantee that the recipient will process your request.
- Yafee cannot guarantee the accuracy of content modified by the user.
- Yafee cannot prevent the recipient from disputing the legal scope.
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