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Frequently asked questions
Cancel Function Of Beauty: The Right Way
How to cancel your Function of Beauty subscription in singapore and protect your money
What is Function of Beauty
Function of Beauty is a direct-to-consumer beauty brand that manufactures personalised hair and body care products tailored specifically to your needs. You complete a detailed assessment about your hair type, scalp concerns, texture goals, and lifestyle habits. The brand then formulates a custom product matched to your profile and ships it directly to you in Singapore.
How the subscription model works
Your subscription operates on an automatic renewal cycle. Function of Beauty charges your payment method upfront before manufacturing your custom formula, then dispatches your order within 5 to 10 business days. Each month on your billing anniversary, the company processes a new charge and produces a fresh batch. This made-to-order model means you pay before production, which is standard practice for personalised beauty products.
Why customers choose Function of Beauty
Subscribers typically select Function of Beauty to address specific hair or skin challenges-dandruff, frizz, hair loss, or dryness-without purchasing generic products that may not suit them. The subscription model often delivers cost savings compared to one-time purchases, and the convenience of automated delivery appeals to customers who use products regularly.
Pricing and subscription plans in singapore dollars
Function of Beauty pricing in Singapore varies depending on your subscription frequency and product selection. Exchange rates and promotional offers may affect the final charge at checkout.
Current pricing table for singapore customers
| Plan type | Price (SGD) | Billing frequency | Best for |
|---|---|---|---|
| Monthly subscription | S$29-S$43 per month | Auto-renews every 30 days | Regular users wanting consistent discounts |
| One-time purchase | S$36-S$50 | Single charge, no renewal | First-time testers or occasional buyers |
| Loyalty programme adjustment | No charge | One free reformulation within 60 days | Members seeking formula modifications |
Reasons to cancel your Function of Beauty subscription
You may decide to cancel if the personalised formula has not delivered the results you expected, the monthly cost no longer fits your budget, or you have found a product that works better for your needs. Cancellation is also appropriate if you experience frustration with automatic renewal timing, prefer to purchase on demand, or wish to try competing brands.
Common reasons customers cancel Function of Beauty
- The custom formula failed to produce visible improvements after 4 to 8 weeks of use.
- Monthly subscription fees feel excessive relative to actual product consumption.
- You want to explore alternative brands or lower-cost options.
- Shipping delays or customer service responses did not meet your expectations.
- You prefer manual purchasing and dislike automatic monthly billing cycles.
- Delivery to your Singapore address encountered issues or additional costs.
When you should keep your subscription active
Retain your subscription if the personalised formula is delivering visible results, you use products consistently, and the monthly cost aligns with your budget. Hair and scalp care products often require 6 to 8 weeks of continuous use before full benefits appear; premature cancellation may prevent you from experiencing the formula's true effectiveness.
Your consumer rights and what they mean for you
Your legal position as a consumer in Singapore is protected under the Consumer Protection (Fair Trading) Act, which grants you specific rights when purchasing goods and services from companies like Function of Beauty.
Legal protections under singapore consumer law
The Consumer Protection (Fair Trading) Act mandates that all goods sold to you must be of acceptable quality, fit for the purpose for which they are marketed, and as described by the seller. If Function of Beauty's custom formula does not match the personalised profile you submitted, or if the product arrives damaged or defective, you have a legal right to seek remedy. Furthermore, the company must honour cancellation requests within a reasonable timeframe and process refunds in accordance with their stated policy.
Your legal position also includes the right to cancel within a cooling-off period if applicable to your purchase. Although Function of Beauty operates as a made-to-order service (which may exempt it from standard 14-day distance selling rights in some jurisdictions), Yafee recommends you review the company's terms of service to confirm whether a cooling-off period applies to your specific purchase.
If Function of Beauty refuses to cancel or refund
Should the company deny your cancellation request or refuse to process a refund you believe you are entitled to, you may escalate your complaint to the Consumers Association of Singapore (CASE). CASE operates as the independent consumer watchdog and can mediate disputes, investigate unfair trading practices, and enforce your rights under the Consumer Protection (Fair Trading) Act. You may file a complaint at cas.org.sg or by contacting their hotline at 6100 0315. Yafee advises that you document all communications with Function of Beauty-including order confirmations, subscription terms, and cancellation requests-before escalating to CASE.
How to cancel your Function of Beauty subscription
Function of Beauty does not publish a physical cancellation address in Singapore; instead, all subscription cancellations must be processed through your online account or via direct contact with customer support. Yafee recommends you use the account cancellation method first, as it provides immediate written confirmation of your cancellation and creates a digital record of your request.
Cancel via your Function of Beauty account dashboard
Logging into your account and managing your subscription directly is the fastest and most transparent cancellation method.
- Navigate to the Function of Beauty website and log in using your email address and password.
- If you have forgotten your password, click the "Forgot Password" link and follow the reset instructions sent to your email.
- Check your spam or promotions folder if you do not receive the password reset email within 5 minutes.
- Locate and click "My Subscriptions" or "Manage Subscriptions" in your account dashboard.
- This section typically appears in the main navigation menu or under "Account Settings."
- If you cannot find it, click your profile icon in the top right corner and select "Subscriptions."
- Identify the active subscription you wish to cancel and click the associated action button.
- You should see options labelled "Cancel Subscription," "Pause Subscription," or "Manage."
- Do not click "Pause" unless you intend to temporarily suspend rather than permanently cancel.
- Review the cancellation summary, which will display your subscription end date and any remaining billing cycles.
- Function of Beauty typically processes cancellations immediately, preventing future charges.
- If you have a pending shipment, check whether cancellation will delay or affect that order.
- Click "Confirm Cancellation" and wait for the confirmation page to load.
- Screenshot or save the confirmation message for your records.
- The confirmation email should arrive within 2 hours; check your inbox and spam folder.
- Verify that no new charges appear on your payment method in the 5 days following cancellation.
- If a charge does appear after you cancelled, contact customer support immediately and reference your cancellation confirmation.
Cancel by contacting Function of Beauty customer support
If you cannot access your account or prefer to cancel via direct communication, you may contact Function of Beauty's customer support team through their provided channels.
- Visit the Function of Beauty website and locate their "Contact Us" or "Help" section.
- Look for email support, live chat, or a contact form on their FAQ or support pages.
- Function of Beauty does not maintain a Singapore-specific support address; all inquiries are handled through international channels.
- Compose a clear cancellation request email that includes the following information:
- Your full name and the email address associated with your Function of Beauty account.
- Your subscription ID or order number (found in your confirmation email or account dashboard).
- A direct statement: "I request immediate cancellation of my Function of Beauty subscription, effective today."
- Your preferred reason for cancellation (optional but helpful for the company's feedback).
- Send your cancellation request and retain a copy of the email for your records.
- Note the date and time you sent the request.
- Function of Beauty should respond within 24 to 48 business hours.
- Monitor your email for a cancellation confirmation response.
- The company should provide a confirmation number and final billing date.
- If you do not receive a response within 48 hours, send a follow-up email or try live chat support.
Refunds and what to expect after cancellation
Understanding Function of Beauty's refund policy is essential before you cancel, as made-to-order beauty products typically have stricter return conditions than mass-produced items.
Refund eligibility and timelines
Function of Beauty's refund policy generally permits returns of unopened, unused products within 30 days of delivery. If you cancel your subscription before your next shipment is produced, no refund is necessary because no charge has been applied. However, if you cancel after a charge has been processed but before shipment, you may be entitled to a full refund of that charge. Yafee advises that you confirm the current refund policy directly with Function of Beauty, as policies may change and vary depending on your purchase date and location.
If Function of Beauty has already shipped your product and you wish to return it for a refund, you must initiate a return through their returns portal. The company typically provides a prepaid return label; you package the unopened product, affix the label, and drop the package at a local courier or post office. Refunds are usually processed within 5 to 10 business days of the company receiving and inspecting your returned item.
What happens to your subscription after cancellation
Once you cancel, Function of Beauty stops all future charges and shipments on that subscription. Any pending orders will be cancelled as well. You retain access to your account history, past invoices, and personalised profile information for 12 months after cancellation, should you wish to reactivate in the future. The company does not delete your custom formula data, meaning reactivation would be faster than starting fresh. However, you will not receive promotional emails, subscription reminders, or new product announcements unless you explicitly resubscribe.
Common mistakes when cancelling your Function of Beauty subscription
Cancelling a subscription may feel straightforward, but several missteps can leave you exposed to unexpected charges or disputes. Yafee has identified the most common errors and how to avoid them.
Pausing instead of cancelling
Many customers accidentally click "Pause Subscription" rather than "Cancel Subscription" in their account dashboard. Pausing temporarily stops shipments for a set period (usually 1 to 3 months), but your subscription remains active and billing resumes automatically when the pause expires. If you do not intend to reactivate, always select "Cancel" instead.
Failing to save your cancellation confirmation
You must retain written proof that you cancelled. If a dispute arises-for example, Function of Beauty charges you after you cancelled-you will need the confirmation email, screenshot, or cancellation number to prove you acted in time. Yafee recommends you screenshot the cancellation confirmation page and save the confirmation email in a dedicated folder.
Cancelling too close to your billing date
If your billing date is today or tomorrow, Function of Beauty may have already processed your charge before your cancellation request is fulfilled. Check your account dashboard for the exact billing date before you cancel. If a charge has already posted, you will need to request a refund separately or dispute the charge with your bank if the company denies the refund.
Not monitoring your payment method after cancellation
Technical glitches occasionally cause charges to continue after cancellation. Check your credit card or bank statement 5 to 7 days after you cancel to confirm no new charges appear. If Function of Beauty has charged you post-cancellation, contact customer support immediately with your cancellation confirmation and request a refund.
After cancellation: your next steps
Once you have successfully cancelled your Function of Beauty subscription, taking a few follow-up actions will protect your financial interests and close the account cleanly.
Verify cancellation on your payment method
Wait 5 to 7 business days, then log into your credit card or bank app and review recent transactions. Confirm that no new Function of Beauty charge appears after your cancellation date. If you see a post-cancellation charge, contact your bank or card issuer immediately and provide them with your cancellation confirmation. You may initiate a dispute (chargeback) if the company refuses to refund the erroneous charge.
Request a chargeback if necessary
If Function of Beauty continues to charge you after you have cancelled and the company will not refund the charge, you have the right to dispute the transaction with your bank under the chargeback process. Provide your bank with copies of your cancellation confirmation, the company's refusal to refund, and the post-cancellation charges as evidence. Your bank will investigate and typically issue a refund within 30 to 45 days.
Document your cancellation for dispute resolution
Store all cancellation-related emails, confirmation numbers, and screenshots in a secure folder (cloud storage or local drive). If Function of Beauty later claims you never cancelled or disputes a refund, you will have contemporaneous evidence to support your position. This documentation is also valuable if you escalate to CASE or pursue a chargeback with your bank.
Report the company to CASE if you experience unfair treatment
If Function of Beauty ignores your cancellation request, refuses to process a refund you are legally entitled to, or engages in misleading billing practices, you may file a formal complaint with the Consumers Association of Singapore. Yafee advises that you do this even if you recover the money through a chargeback, as CASE uses complaint data to identify patterns of unfair trading and may take enforcement action against the company.
Cancellation timeline and what to expect day by day
Knowing the typical timeline for cancellation and refunds helps you track your request and identify delays.
| Timeframe | Action | What to do if delayed |
|---|---|---|
| Day 0 (same day) | You cancel via account dashboard or send cancellation email | Screenshot the confirmation page immediately |
| Day 1 | Confirmation email should arrive from Function of Beauty | Check spam folder; contact support if no email received |
| Day 2-5 | Cancellation is processed; no new charges will be applied | Monitor your bank statement; report any charges to your bank |
| Day 5-7 | Verify your bank statement; confirm no new charges | If charged, contact Function of Beauty customer support with proof |
| Day 8-30 (if refunding a charge) | If eligible, Function of Beauty processes your refund | Check your account; contact support if refund not received by day 30 |
Comparing your cancellation options
You have two primary routes to cancel your Function of Beauty subscription. This table summarises the key differences to help you choose the method that best suits your circumstances.
| Cancellation method | Speed | Transparency | Best for |
|---|---|---|---|
| Account dashboard cancellation | Instant (5-10 minutes) | Full written confirmation on screen | Most customers; fastest option |
| Email to customer support | 24-48 hours | Confirmation email confirms your request | Account access issues; customers preferring written record |
| Live chat support | 5-30 minutes (during business hours) | Chat transcript may be unavailable later | Time-sensitive needs; customers needing immediate clarification |
Reviews and customer cancellation experiences
Customer feedback on Function of Beauty cancellations reflects a mixed landscape. Many users report that the account dashboard cancellation process is straightforward and that confirmation arrives promptly. However, some customers have encountered delays when contacting support via email, with response times extending beyond 48 hours. A minority of users report difficulty locating the "Cancel Subscription" button or confusion between pausing and cancelling. Yafee advises that you follow the step-by-step account cancellation method outlined in this guide to avoid these pitfalls and ensure a seamless experience.
Positive reviews emphasise that Function of Beauty does not attempt to retain customers with retention offers or pressure tactics once a cancellation is initiated. Refunds for unopened products are generally processed within the stated timeframe. However, customers returning opened or partially used products report occasional disputes over refund eligibility, particularly if the product was customised to their exact specifications.
How yafee can help you protect your rights
Yafee is a consumer contract law resource that helps customers in Singapore navigate subscription cancellations, understand their legal rights, and resolve billing disputes. Yafee has helped thousands of consumers cancel subscriptions like Function of Beauty, recover erroneous charges, and escalate complaints to CASE when companies refuse to cooperate. If you encounter resistance from Function of Beauty after following this guide, Yafee can provide guidance on next steps, including chargeback procedures, complaint escalation, and your remedies under the Consumer Protection (Fair Trading) Act.
You can access additional resources, cancellation templates, and dispute resolution guides on yafee.com. Yafee's knowledge base covers subscription law across dozens of health and wellness services, so whether you are cancelling Function of Beauty or another beauty or fitness platform, Yafee has the legal framework and practical steps to protect you.
Summary and key takeaways
Cancelling your Function of Beauty subscription is a straightforward process when you follow the correct steps and document your actions. Here are the essential points to remember:
- Use your account dashboard to cancel whenever possible; it is the fastest and most transparent method.
- Function of Beauty does not operate a physical cancellation address in Singapore; all cancellations are handled online or via email.
- Your legal rights under the Consumer Protection (Fair Trading) Act entitle you to cancel and receive a refund if the product does not match the seller's description or is defective.
- Always save your cancellation confirmation and monitor your bank statement for 5 to 7 days after cancellation.
- If Function of Beauty charges you after you have cancelled, request a refund first; if refused, dispute the charge with your bank or escalate to CASE.
- Yafee recommends you keep all documentation-emails, screenshots, confirmation numbers-for at least 12 months in case a dispute arises.
Yafee has supported thousands of Singapore consumers through subscription cancellations and billing disputes, and we are committed to ensuring that companies like Function of Beauty honour your legal rights. If you experience any difficulty cancelling your subscription or believe Function of Beauty has treated you unfairly, visit yafee.com for additional guidance, templates, and escalation support.
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