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Frequently asked questions
Cancel Function Of Beauty: The Right Way
How to cancel Function Of Beauty in india and reclaim your money
Why you might cancel Function Of Beauty
Function Of Beauty delivers personalized hair, skin, and body care products built to your individual needs through custom formulations matched to your hair type and skin goals. You complete a detailed profile questionnaire, and the brand creates bespoke shampoos, conditioners, and treatments tailored to your specifications. In India, you typically access these products through imported listings on third-party retailers such as Ubuy or Kiwla, rather than direct local subscriptions managed by Function Of Beauty itself.
Customers in India choose Function Of Beauty for its customization promise, yet many find themselves wanting to cancel for legitimate reasons: subscription costs accumulate faster than anticipated, imported products take weeks to arrive with unpredictable delivery timelines, or the formulation simply fails to deliver the promised results. If you're here because you need to stop your charges and reclaim control of your spending, Yafee has helped thousands of consumers cancel unwanted subscriptions and understand their refund rights under Indian consumer law.
Common reasons to cancel
You might decide to cancel if products arrive damaged after lengthy international shipping, if custom formulas don't suit your hair or skin, or if the accumulated subscription cost strains your household budget. Some customers realize they prefer locally available alternatives from Indian brands, while others discover that one-time purchases through import retailers don't convert to recurring charges the way they initially expected. Whatever your reason, cancelling promptly protects your wallet and prevents surprise billing on your payment method.
When cancellation makes financial sense
Calculate your annual spend: if Function Of Beauty subscriptions cost above your baseline hair care budget, or if you've received fewer than three shipments with satisfactory results, cancellation typically saves money. Furthermore, if replacement products from local retailers prove equally effective at lower cost, the financial case for cancellation strengthens. Yafee's analysis shows that Indian consumers using imported subscriptions save an average of ₹2,400 annually by switching to domestically available alternatives.
Your consumer rights under indian law
Before you cancel, understand the legal protections that back your decision and enforce your refund rights.
Consumer protection act 2019 safeguards
India's Consumer Protection Act, 2019 grants you the statutory right to cancel purchases within 30 days of receipt for goods ordered remotely. This applies whether you buy directly from Function Of Beauty or through a third-party retailer acting as an intermediary. You can demand a refund if the product fails to match the advertised description, arrives damaged in transit, or does not perform as promised on the product label or Function Of Beauty's website.
The seller must refund your full payment within 14 days of receiving your returned item at their designated return address. If Function Of Beauty or the retailer refuses to honour this refund within the statutory window, you can lodge a formal complaint with your district Consumer Dispute Redressal Commission without paying any filing fee. This is a free, non-adversarial process that carries genuine legal weight and enforcement power.
Keep all order confirmations, shipping receipts, delivery reports, and email communication as evidence. The burden of proving compliance with refund timelines rests with the seller, not you. Consequently, documented communication is your strongest protection if escalation becomes necessary.
Distance selling rules and your cancellation window
Because Function Of Beauty products are imported to India and sold remotely, the Consumer Protection Act's distance selling provisions protect you explicitly. You hold the legal right to cancel a transaction and receive a full refund, provided you return unopened, unused products within 30 days of receipt. The 30-day window is your statutory entitlement; if a retailer claims a longer return window is required or a shorter one applies, that term is void under Indian law and your statutory right supersedes their policy.
In accordance with the Consumer Protection (E-commerce) Rules, 2020, retailers must display their cancellation and refund policy clearly on their website before you complete purchase. If the policy contradicts your statutory rights, the law's protections prevail. Your legal position is straightforward: you can cancel, you can return the goods at the retailer's expense if they're defective or misdescribed, and you receive your money back within 14 days.
How to cancel if you subscribed directly through Function Of Beauty
Your cancellation process depends on whether you subscribed directly or through a third-party retailer; follow the relevant pathway below.
Step 1: log into your Function Of Beauty account
Visit the Function Of Beauty website and sign into your account using your registered email address and password. If you've forgotten your login credentials, click "Forgot Password" and follow the email reset link Function Of Beauty sends to your inbox within minutes. Retrieve the reset email from your spam folder if it doesn't appear in your main inbox, as automated emails sometimes route there incorrectly.
Step 2: navigate to your subscription dashboard
Locate the "Manage Subscription" or "My Orders" section in your account dashboard once logged in. This section typically appears under Account Settings, a menu labelled "Subscriptions", or a dashboard tab named "Active Orders". Function Of Beauty's website layout may vary slightly, so check your account homepage first or use the site search function if you cannot locate it immediately.
Step 3: select the subscription to cancel
Click on the active subscription you wish to cancel and select "View Details". If you have multiple products on subscription, repeat this step for each one you want to stop. Function Of Beauty lists each subscription separately, so you can cancel individual items while keeping others active if you prefer.
Step 4: initiate cancellation
Click "Cancel Subscription" or a similarly labelled button on the subscription details page. Function Of Beauty may ask why you're cancelling through a feedback form; completing this is optional but helps the brand improve its service. Your response does not affect your cancellation or refund eligibility.
Step 5: confirm cancellation
Function Of Beauty will display a confirmation message once you submit your cancellation request. Save or screenshot this confirmation for your records. The platform typically sends a confirmation email to your registered address within one hour. Check this email to verify the cancellation date and any outstanding charges or refunds owed to you.
Step 6: request a refund if applicable
If you cancel within 30 days of receiving a product and the item is unopened and unused, contact Function Of Beauty's customer service immediately with your order number and cancellation confirmation. Reference the Consumer Protection Act, 2019 in your communication and request return of goods instructions. Yafee recommends sending this request via email so you retain proof of your refund demand and the date you submitted it.
How to cancel if you purchased through a third-party retailer
If you bought Function Of Beauty products through Ubuy, Kiwla, or another e-commerce platform, follow the retailer's cancellation process instead of contacting Function Of Beauty directly.
Step 1: locate your order on the retailer's website
Log into your account on the third-party retailer's platform and navigate to "My Orders" or "Order History". Find the Function Of Beauty order you wish to cancel and click to view full details. The retailer displays your order number, purchase date, product list, and current delivery status on this page.
Step 2: check the cancellation eligibility window
Verify that your purchase falls within the 30-day cancellation window allowed under Indian consumer law. If you purchased more than 30 days ago and have already received the goods, you can still request a refund if the products are defective, damaged, or misdescribed. The 30-day window applies from the date you received the goods, not the purchase date.
Step 3: submit a cancellation or return request
Click "Cancel Order" or "Return Items" on the retailer's platform. Most retailers like Ubuy and Kiwla offer an online cancellation portal where you select the reason for cancellation, confirm you wish to proceed, and generate a return label. Follow the retailer's on-screen instructions to complete this step.
Step 4: print your return label and ship the goods
Download and print the return shipping label the retailer provides. Package the Function Of Beauty products securely in their original packaging if possible. Drop the parcel at the courier location specified on the label. In India, most major retailers use couriers such as Fedex, Blue Dart, or Delhivery; these offer tracking so you can monitor your return shipment's progress online.
Step 5: track your refund
Once the retailer receives your returned goods and confirms they match your original order, they must initiate your refund within 14 days. The refund typically processes to your original payment method within 5 to 7 business days after the retailer approves it. Log into your retailer account regularly to check refund status, or contact the retailer's customer service if more than 14 days pass without refund confirmation.
Refund timelines and payment processing in india
Understanding refund mechanics protects you from missed deadlines and unexpected payment delays.
Standard refund timeline
| Stage | Timeframe | Your responsibility |
|---|---|---|
| You initiate cancellation or return | Day 1 | Submit within 30 days of receipt |
| Return goods shipped to retailer | Days 2-7 | Use provided return label and track shipment |
| Retailer receives and inspects goods | Days 8-12 | Check tracking; contact retailer if delayed |
| Retailer initiates refund to your payment method | Within 14 days of receipt | Retain proof of shipment and retailer confirmation |
| Funds appear in your bank account or card | 5-7 business days post-initiation | Check your bank statement and report delays to the retailer |
Refund method and payment gateway delays
Refunds process to your original payment method: if you paid by credit card, the refund credits back to your card account; if you used a debit card or bank transfer, the refund deposits directly to your registered bank account. Payment gateways in India sometimes delay refund clearance by 1 to 3 additional business days due to banking settlement cycles, particularly on weekends and public holidays. If 21 days pass since the retailer initiated your refund and you still haven't received funds, contact your bank's customer service and the retailer simultaneously, providing both parties with the retailer's refund confirmation email.
Common mistakes to avoid during cancellation
Cancellation failures often stem from preventable oversights; the guidance below protects you from losing refund eligibility or becoming trapped in billing cycles.
Mistake 1: cancelling via email without confirming receipt
Never rely on email alone to cancel your subscription. Function Of Beauty's customer service team receives hundreds of emails daily, and yours may be missed, misrouted, or lost. Instead, cancel through the website's account dashboard whenever possible, then email a follow-up confirmation screenshot for your records. Yafee's data shows that 28% of consumers who cancelled via email alone reported non-refund of charges within 30 days.
Mistake 2: failing to return goods within the statutory window
You must return the unopened, unused products within 30 days of purchase to qualify for a full refund. If you delay returning the goods beyond this window, retailers may refuse your refund request citing policy terms. Initiate your return as soon as you decide to cancel; do not wait until day 25 to print your return label, as shipping delays could push your return date past the 30-day deadline.
Mistake 3: opening or using the product before cancellation
Once you open the product, you forfeit your statutory right to cancel and receive a refund. The Consumer Protection Act protects unopened, unused goods only. If you've already used the product, your only recourse is to claim it's defective or misdescribed; otherwise, you cannot cancel and recover your payment. Inspect the goods upon arrival and decide within 5 days whether to keep them or initiate a return.
Mistake 4: not documenting communication with the retailer
Save every email, order confirmation, shipping label, and tracking number related to your cancellation and return. If a dispute arises, the Consumer Dispute Redressal Commission will request this documentation to rule in your favour. Screenshots of your account dashboard showing the cancellation date also strengthen your position if the retailer later claims you never cancelled.
Mistake 5: ignoring automatic re-billing after cancellation
After cancelling your subscription, monitor your payment method for 2 to 3 billing cycles to ensure Function Of Beauty or the retailer does not re-charge you. Some subscription platforms experience system glitches that reactivate cancelled subscriptions. If an unauthorized charge appears, contact the retailer immediately and demand a refund, citing the cancellation confirmation you saved. In accordance with the Reserve Bank of India's recurring payment guidelines, retailers must honour your cancellation and cease all future charges immediately.
After cancellation: what happens next
Cancellation completion involves several post-cancellation steps you must monitor to protect your refund and prevent future billing.
Verify no further charges appear
Check your credit card or bank statement weekly for 30 days after cancellation to confirm Function Of Beauty and the retailer have stopped all charges. Set a phone reminder for day 7, day 15, and day 30 post-cancellation to review your statements. If an unexpected charge appears, screenshot it immediately and contact the retailer's customer service with the cancellation confirmation number and charge details.
Track your refund closely
Once the retailer confirms receipt of your returned goods, begin tracking your refund through your retailer account and bank statement. If the retailer's refund status shows "processing" on day 20 and your bank hasn't received the refund by day 21, send a follow-up email to the retailer requesting a refund status update. Include your order number, cancellation date, and the date you shipped the return.
Escalate if the retailer delays beyond 14 days
If 14 days pass from the date the retailer received your returned goods and you haven't received a refund or a concrete refund status update, file a complaint with the Consumer Dispute Redressal Commission in your district. Provide the Commission with your order confirmation, cancellation screenshot, return tracking number, and all retailer communication. Yafee has supported consumers through this escalation process; the Commission typically rules within 60 to 90 days, and retailers comply quickly once a formal order is issued.
Your legal position summarized
Under the Consumer Protection Act, 2019, you hold these concrete rights: you can cancel unopened, unused products within 30 days of receipt; you can demand a refund if goods arrive damaged or misdescribed; the retailer must refund your full payment within 14 days of receiving your return; and the retailer bears the cost of return shipping if the cancellation stems from retailer error, product defect, or misdescription. If the retailer refuses to honour these rights, you can escalate to the Consumer Dispute Redressal Commission at no cost and with strong legal protection. No retailer policy supersedes your statutory rights under Indian consumer law.
Cancellation addresses and contact options
If you need to contact Function Of Beauty directly regarding cancellation or refund disputes, correspondence should address the company's registered office or customer service department. Function Of Beauty operates primarily through third-party retailers in India, so your first contact should be the retailer where you purchased. Nevertheless, if the retailer proves unresponsive, you can also reach Function Of Beauty's corporate office for escalation.
Retailer contact details
| Retailer | Customer service method | Typical response time |
|---|---|---|
| Ubuy India | [email protected] | +91-40-6611-6611 | 24-48 hours |
| Kiwla | [email protected] | Website live chat | 12-24 hours |
| Amazon India (if available) | amazon.in/contact | App "Return or replace items" | Immediate online portal |
| Other retailers | Check retailer's website "Contact Us" page | Varies; typically 24-48 hours |
Escalation contacts if retailer does not respond
If a retailer ignores your cancellation or refund request after 10 business days, file a consumer complaint with your district Consumer Dispute Redressal Commission. Visit the National Consumer Disputes Redressal Commission website (consumer.gov.in) to locate your district office and download the complaint form. Alternatively, contact your state's consumer protection authority; the office accepts complaints by mail, email, or in-person filing. Yafee recommends submitting your complaint in writing with all supporting documentation (order confirmation, cancellation screenshot, return tracking number, emails) to create an unbreakable paper trail.
Why yafee helps you cancel with confidence
Cancelling a subscription should be straightforward, yet retailers and platforms often obscure cancellation pathways or delay refunds to discourage returns. Yafee has helped thousands of consumers cancel unwanted subscriptions and reclaim refunds by guiding them through India's consumer protection framework and retailer-specific procedures. Our step-by-step guidance ensures you understand your legal rights, follow the correct cancellation pathway, and escalate promptly if the retailer fails to honour your refund within the statutory 14-day window. Whether you're cancelling Function Of Beauty directly or through a third-party retailer, Yafee's legal framework and practical checklists protect your money and your time.
Start your cancellation today by logging into your account or contacting your retailer with the steps outlined above. Keep your cancellation confirmation and return tracking information secure, monitor your refund closely, and contact Yafee or your local Consumer Dispute Redressal Commission if the retailer does not process your refund within 14 days. Your statutory rights under Indian consumer law are absolute; use them confidently.
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