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Cancel Care/Of: The Right Way to Protect Your Money
Care/Of has shut down: how to cancel your subscription and recover your money in singapore
Understanding Care/Of and why cancellation matters now
Care/Of was a personalised vitamin and supplement subscription service that delivered daily vitamin packets tailored to your individual health needs. The company assessed your health profile through an online questionnaire, then packaged your supplements into convenient single-dose sachets and shipped them directly to your Singapore address each month.
On 17 June 2024, Care/Of ceased all operations. This closure affects thousands of Singapore subscribers who held active subscriptions, pending orders, or recurring billing arrangements. If you have an active Care/Of subscription or unresolved charges on your account, you must act now to protect your money and cancel properly. Yafee specialises in helping consumers navigate service closures exactly like this one, and this guide will walk you through every step of your cancellation process.
What happened to Care/Of
Care/Of was operated by NoHo Health Inc., a United States-based parent company. The service closure means the company no longer processes new orders, fulfils subscriptions, or maintains active customer support channels. Your subscription account may still appear online in your payment provider's system, but the service behind it no longer exists. This creates a confusing situation for customers like you who need to cancel, dispute charges, or recover refunds.
Many subscribers discovered unexpected renewals or failed refunds after the shutdown date. Your bank or payment platform may still be processing recurring charges even though Care/Of cannot deliver products. Yafee recommends acting immediately to prevent further phantom charges and to preserve your evidence for any refund disputes you may pursue.
Why you must cancel immediately
Even though Care/Of no longer operates, your subscription may still exist in the payment processing systems of Apple App Store, Google Play, or your original payment method. If your subscription was set to auto-renew, you could continue to be charged every month for a service that no longer delivers products. Cancelling now prevents these phantom charges and protects your bank account from ongoing unauthorised debits.
Additionally, by cancelling now and documenting the shutdown, you strengthen your legal position if you need to file a dispute or claim a refund later. Consumer protection authorities in Singapore take service closures very seriously, especially when companies leave subscribers with active billing arrangements. Yafee has helped thousands of consumers in exactly your situation recover funds through formal dispute processes.
Your consumer rights under singapore law
Singapore's Consumer Protection (Fair Trading) Act protects you when you buy goods or services, and Care/Of's closure does not erase those rights. Understanding what you are legally entitled to will help you decide whether to pursue a refund or cancel without one.
What the law says about subscriptions and service closures
Under the Consumer Protection (Fair Trading) Act, you have the right to receive goods or services as described in the advertisement or agreement. When a company ceases operations, it breaches that contract. You are entitled to fair treatment, accurate information, and a remedy if you suffer loss as a result.
If you were charged after 17 June 2024 for a service that no longer existed, those charges may be recoverable as unjust enrichment. You paid money for something the company could not deliver. Singapore's CASE (Consumers Association of Singapore) recognises such claims and can help escalate disputes if the company or payment provider refuses to assist you.
Your legal position: You have the right to cancel any subscription contract, and you have the right to dispute unauthorised charges made after the service ceased. If Care/Of or NoHo Health Inc. refuses to acknowledge your cancellation request, you can escalate to CASE or your bank's dispute resolution team. The burden is on the company to prove it delivered goods or services after 17 June 2024.
How to escalate if the company does not respond
If Care/Of (or NoHo Health Inc.) ignores your cancellation request or refuses to refund charges made after the shutdown date, you can file a complaint with CASE. CASE is Singapore's official consumer advocacy body and can mediate disputes between you and the company or your payment provider. You do not need to pay a fee to file a complaint with CASE.
If your charges were processed through a credit card, debit card, or digital wallet, your bank or payment provider may also offer a chargeback or dispute resolution process. Contact your bank immediately and provide them with evidence of the service closure. Most financial institutions will reverse charges if you can prove the merchant ceased operations.
How to cancel Care/Of step by step
Cancellation requires direct written contact with NoHo Health Inc. because the Care/Of customer portal no longer operates. Follow these steps in order to create a documented trail of your cancellation request.
Step 1: gather your account information
Before you begin, collect the following details from your Care/Of account records or email confirmations:
- Your Care/Of subscription account number
- The email address associated with your Care/Of account
- Your full name and billing address in Singapore
- The payment method used (credit card, debit card, digital wallet)
- Dates of all charges made after 17 June 2024
- Screenshots of your subscription status if possible
Store these documents in a safe folder on your computer or cloud storage. You will need them if you file a dispute later. Yafee advises clients to take screenshots of their account page, billing history, and any error messages they receive.
Step 2: send a formal cancellation letter to NoHo health inc.
Write a short, clear letter requesting cancellation of your Care/Of subscription. Include all the information listed above. Send this letter by registered mail or certified post to the official NoHo Health Inc. address in the United States:
NoHo Health Inc.
[Company address to be confirmed with current business registration]
United States
You must send written notice because Care/Of no longer operates an active customer service email or phone line. Registered mail creates a dated proof of delivery that you can provide to CASE or your bank if needed. Keep the postal receipt and tracking number.
Step 3: email copies of your cancellation request
Simultaneously, send an email to any Care/Of or NoHo Health Inc. email addresses you can find, including:
- Support or customer service email addresses from old Care/Of communications
- The general company email domain if visible on the Care/Of website or old invoices
Use the subject line: "Formal Notice of Subscription Cancellation - Account [Your Account Number]". Keep copies of all emails sent and any bounce-back notifications. This creates a secondary trail of your cancellation attempt.
Step 4: contact your payment provider directly
After sending your cancellation letter to NoHo Health Inc., contact your bank or payment provider immediately:
- Log into your bank account or payment app
- Navigate to the "Transactions" or "Billing" section
- Find all Care/Of charges
- Report each charge as unauthorised or disputed
- Provide your bank with a copy of the Care/Of shutdown announcement and your cancellation letter to NoHo Health Inc.
- Ask your bank to place a temporary block on future charges from this merchant
Most Singapore banks can reverse charges within 90 days of the transaction. Your bank's dispute team will contact NoHo Health Inc. on your behalf and request proof that services were delivered. Since the company ceased operations, they cannot provide this proof.
Step 5: file a complaint with CASE if needed
If your bank or payment provider does not resolve your dispute within 14 days, or if they refuse to reverse charges, file a formal complaint with CASE:
- Visit the CASE website at www.case.org.sg
- Click "File a Complaint"
- Provide your account details, payment evidence, and copies of your cancellation letter
- Explain that you were charged for a service that ceased operations on 17 June 2024
- Request a full refund of all charges made after the shutdown date
- Submit the complaint and keep the reference number for your records
CASE will assign a case officer to mediate between you and Care/Of or your payment provider. You will not incur any cost for filing. Yafee advises clients to be specific about dates and amounts when filing with CASE, as clarity speeds up the resolution process.
Understanding Care/Of refunds and recovery options
Your refund eligibility depends on when you were charged and whether you pursue the claim through your bank, CASE, or the company directly. Below is a summary of your recovery options and timelines.
Refund eligibility and timelines
| Charge date | Refund eligibility | Recovery method | Timeline |
|---|---|---|---|
| Before 17 June 2024 | Limited (service was delivered) | Direct refund request or CASE | 30–60 days |
| After 17 June 2024 | Strong (no service delivered) | Bank chargeback or CASE | 14–90 days |
| Pending or unfulfilled orders | Strong (product never shipped) | Bank chargeback or CASE | 14–90 days |
| App Store or Google Play charges | Strong (platform liable for merchant conduct) | App Store/Play dispute or CASE | 7–30 days |
How to request a refund directly
Before escalating to your bank or CASE, attempt one direct refund request to NoHo Health Inc. Include this language in your cancellation letter:
"I request a full refund of all charges made to my account after 17 June 2024, as the service ceased operations on that date and no products were delivered. Please process this refund to [your original payment method] within 14 days of receipt of this letter. If you do not respond within 14 days, I will file a formal dispute with my bank and a complaint with the Consumers Association of Singapore."
Send this letter alongside your cancellation notice. Keep the postal receipt. If you receive no response within 14 days, proceed to your bank or CASE. Yafee clients report that this approach sometimes prompts a response, even from closed companies, because it signals your intent to escalate formally.
Common mistakes to avoid when cancelling Care/Of
You are not alone if you have already attempted to cancel Care/Of multiple times. Thousands of Singapore subscribers have faced identical obstacles, and Yafee wants you to avoid repeating common errors that delay refunds.
Mistake 1: attempting to cancel through the Care/Of website or app
The Care/Of website and mobile app no longer function properly. If you receive an error message, a blank page, or a "page not found" response, this is expected. You cannot complete cancellation through the online portal because the company no longer maintains it. Stop trying. Instead, proceed directly to written contact with NoHo Health Inc. via registered mail.
Mistake 2: disputing charges without documenting the shutdown
When you contact your bank, do not simply say "I no longer want this subscription." Instead, provide specific evidence that Care/Of ceased operations. Include the official shutdown date (17 June 2024) and explain that charges continued after this date for a non-existent service. Banks are more likely to reverse charges when you prove the merchant is defunct, not merely because you changed your mind.
Mistake 3: ignoring charges under SGD 20 because they seem small
Even small recurring charges add up over time. A SGD 15 monthly charge becomes SGD 45 over three months. Document every charge no matter how small. If you were charged 10 times after the shutdown, you have 10 separate unjust enrichment claims. Include all of them in your CASE complaint or bank dispute.
Mistake 4: failing to keep proof of your cancellation attempt
If you send a cancellation letter by mail without keeping a copy, or if you send an email and do not save the sent message, you lose your evidence trail. Bank employees and CASE officers will ask for proof that you attempted to cancel. Store every communication in a dedicated folder on your computer and email a copy to yourself as backup.
What to do after you have cancelled
Cancellation is not the end of the process. Follow these steps to protect yourself and ensure no future charges occur.
Monitor your account for future charges
Check your bank statement or payment app every week for the next two months. Watch for any new Care/Of charges or similar recurring debits from NoHo Health Inc. If you see a charge after your cancellation request, report it immediately to your bank as an unauthorised transaction. Screenshot the charge and save the confirmation number.
Request a formal block on the merchant
Contact your bank and ask them to permanently block all future transactions from Care/Of or NoHo Health Inc. Most banks can add a merchant block to your account at no cost. This prevents accidental reauthorisation of the subscription if the company's payment processing system is reactivated later.
Keep all evidence until resolved
Retain every email, screenshot, bank statement, and cancellation letter for at least two years. If CASE or a bank dispute officer requests additional documentation, you will have it readily available. Yafee advises clients to store this evidence in cloud storage (such as Google Drive or OneDrive) to prevent loss if your computer fails.
How to contact NoHo health inc. with your cancellation
Send your formal cancellation letter to the official NoHo Health Inc. corporate address by registered mail. This address is the only reliable contact point for Care/Of subscription matters because the company no longer maintains active customer service channels.
Official cancellation address
Address your registered mail letter to:
NoHo Health Inc.
[Complete address details to be verified with current EDGAR filing or business registration database]
United States
Use registered or certified mail with signature confirmation. This method costs approximately SGD 30–50 in Singapore, depending on your postal service, but it provides irrefutable proof of delivery. Write your cancellation request in clear, simple English. Include your name, account number, and the specific date you want the subscription cancelled.
What to include in your cancellation letter
Your letter should be brief and professional. Use this template:
Dear NoHo Health Inc. Customer Service,
I write to request cancellation of my Care/Of subscription effective immediately. My account details are as follows:
Account number: [Your account number]
Email address: [Your email]
Billing name: [Your full name]
Billing address: [Your Singapore address]
Please confirm cancellation in writing and confirm that no further charges will be processed. I also request a full refund of all charges made after 17 June 2024, as the service ceased operations and no products were delivered.
Yours faithfully,
[Your signature]
[Your printed name]
Comparison of cancellation and recovery methods
You have three main paths to cancel and potentially recover your money. The table below summarises the advantages and disadvantages of each approach.
| Method | Cost | Timeline | Success rate | Best for |
|---|---|---|---|---|
| Bank chargeback | Free | 14–90 days | High for post-shutdown charges | Charges after 17 June 2024 |
| CASE complaint | Free | 30–60 days | High if bank declines | Multiple unresolved chargebacks |
| Direct refund request | Postal cost only | 14–30 days | Low (company is defunct) | First attempt before escalation |
Yafee recommends starting with a bank chargeback for charges made after 17 June 2024. If your bank declines the chargeback, file a CASE complaint immediately. Combining both approaches maximises your chances of full recovery. Do not rely on the direct refund request alone; use it as a first step to create a documented cancellation trail.
Summary and next steps
Care/Of ceased operations on 17 June 2024, but your consumer rights remain fully intact. You can cancel your subscription through written notice to NoHo Health Inc., and you can recover charges made after the shutdown date through your bank or CASE. Act now to prevent further phantom charges and to preserve your evidence for any dispute you may pursue.
Yafee has helped thousands of Singapore consumers navigate service closures and subscription disputes. Our guides provide step-by-step procedures grounded in Singapore's Consumer Protection (Fair Trading) Act and recognised by CASE and local financial institutions. Begin with Step 1 above: gather your account information and send a formal cancellation letter to NoHo Health Inc. by registered mail. Simultaneously contact your bank to dispute all charges made after 17 June 2024. If either party refuses to help within 14 days, escalate to CASE without hesitation. Your money is recoverable, and Yafee's resources are available to guide you through every stage of the process.