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Frequently asked questions
Cancel Calibrate: The Right Way
How to cancel Calibrate and reclaim your health direction in singapore
What Calibrate is and why you might cancel
Calibrate is a subscription-based metabolic health program that combines one-to-one coaching, clinician consultations, app-based progress tracking, and medication management when clinically appropriate. The service operates on a structured commitment model, typically requiring a minimum 3-month engagement, with longer financed plans available. Billing occurs primarily in US dollars, though the program has local clinic locations in Singapore for in-person support.
You receive ongoing access to licensed health professionals, personalised educational resources, pharmacy support for prescribed medications, and digital tools to monitor your progress. However, if the program is not delivering the results you expected, no longer fits your circumstances, or you wish to pursue a different health pathway, cancelling is a straightforward process when you understand the correct steps. At Yafee, we recognise that health decisions are intensely personal, and your ability to exit a subscription without unnecessary barriers is a consumer right worth protecting.
Core program components
Calibrate integrates several distinct services: scheduled one-on-one coaching sessions with accredited health coaches, visits with licensed clinicians for medical assessment and prescription, a mobile app for tracking metrics and accessing educational content, and support navigating medication options and insurance claims. Medications prescribed through the program are billed separately through pharmacy channels, kept distinct from your monthly membership subscription fee.
Common reasons why consumers cancel
You may cancel Calibrate if you have reached your health goals ahead of schedule, experienced side effects from prescribed medications, encountered budget constraints, found the coaching model does not suit your learning style, or discovered the program does not deliver promised outcomes. You might also cancel if you relocate outside Calibrate's service regions, prefer an alternative health provider, or wish to explore different approaches to metabolic health. Whatever your reason, Yafee is here to guide you through a clean, documented cancellation process.
Your consumer rights under singapore law
When you cancel a subscription service in Singapore, your rights are protected by the Consumer Protection (Fair Trading) Act (CPFTA), which establishes minimum standards for contract fairness and prevents deceptive trading practices.
What the consumer protection (Fair trading) act guarantees you
The CPFTA grants you the right to receive accurate product information before you purchase, protection against misleading claims regarding refund eligibility and cancellation conditions, and the ability to cancel subscriptions without unreasonable financial penalties. If Calibrate charges your payment method after you submit a valid cancellation request or refuses to honour your cancellation, the CPFTA empowers you to lodge a formal complaint with the Consumers Association of Singapore (CASE).
Furthermore, if you purchased your Calibrate subscription through Apple's App Store or Google Play, additional consumer protections from those platforms apply in parallel to CPFTA protections. You are entitled to clear written communication about cancellation deadlines, scheduled billing dates, and any applicable fees or early-termination costs.
Your legal position
You have the legal right to cancel your Calibrate subscription at any time. However, the CPFTA permits Calibrate to charge early-termination fees if your contract explicitly states them and they are not classified as "unfair" under the legislation. A fee is considered unfair if it significantly exceeds the reasonable costs Calibrate incurs from your early exit. If Calibrate applies a fee you believe is excessive, CASE can investigate whether the charge violates the CPFTA's unfair contract terms protection.
Escalation path if Calibrate refuses your cancellation
If Calibrate fails to process your cancellation request within a reasonable timeframe or continues billing you after you formally request cancellation, contact the Consumers Association of Singapore (CASE) for mediation and dispute resolution. You can reach CASE at telephone number 6100 0315 or visit case.org.sg online. CASE handles disputes over unfair contract terms, unauthorized charges, and failures to honour valid cancellation requests.
Document all cancellation requests you send to Calibrate, the date you sent them, the method used (email, app message, postal mail), and any response you receive (or explicit lack of response). Preserve screenshots, email confirmations, and SMS records. This evidence substantially strengthens your case if you escalate to CASE, as it demonstrates the timeline and Calibrate's actions or inaction.
Cancellation methods for your subscription platform
Your cancellation process depends on where you created your Calibrate account: directly through Calibrate's website, via Apple's App Store, or through Google Play. Each platform has different cancellation procedures, refund timelines, and billing cut-off dates. Yafee recommends identifying your purchase platform first, as this determines your exact next steps and your refund eligibility.
Cancelling a direct web account on joincalibrate.com
- Log in to your Calibrate account at joincalibrate.com using your email address and password.
- Navigate to your account settings, typically labelled "Account", "Settings", or "Profile" in the main menu.
- Locate the "Subscription" or "Billing" section within account settings.
- Select the option to view your subscription details or manage your plan.
- Click "Cancel Subscription" or "Cancel Membership" - this is typically a red button or link labelled clearly.
- Read the cancellation confirmation page carefully, which will display your final billing date and any applicable early-termination fees.
- Confirm your cancellation by clicking the final confirmation button.
- Save or screenshot the cancellation confirmation page, which displays your cancellation date and reference number.
- Check your email inbox (and spam folder) for a cancellation confirmation email from Calibrate within 24 hours. This email serves as your proof of cancellation.
Calibrate typically processes web-based cancellations within one business day. Your access to the app and coaching portal will remain active until the end of your current billing cycle (usually the date you renewed your subscription). You will not be charged for any billing cycle that begins after your cancellation date.
Cancelling via apple's app store subscription settings
- On your iPhone, iPad, or Mac, open the Settings app.
- Tap or click your name at the top of the Settings menu to access your Apple ID profile.
- Select "Subscriptions" or "Media & Purchases" (depending on your device's iOS version).
- Find "Calibrate" in your active subscriptions list.
- Tap or click "Calibrate" to view your subscription details.
- Tap or click "Cancel Subscription" at the bottom of the subscription details screen.
- Follow the on-screen prompts, which may ask you to confirm your reason for cancellation.
- Once cancelled, your screen will show a message confirming the cancellation date and your refund eligibility.
- Apple will send you a cancellation confirmation email to your registered Apple ID email address within minutes.
When you cancel through Apple, your subscription ends at the conclusion of your current billing period. Apple does not refund the current active billing period, but you will not be charged for the next renewal date. Consequently, you retain full access to Calibrate throughout your paid period.
Cancelling via google play subscription settings
- Open the Google Play Store app on your Android device.
- Tap the profile icon in the top-right corner of the screen.
- Select "Payments & subscriptions" or "Manage subscriptions", depending on your device version.
- Tap "Subscriptions".
- Find and tap "Calibrate" in your list of active subscriptions.
- Tap "Cancel subscription" at the bottom of the subscription details page.
- Select your reason for cancellation from the dropdown menu (optional but helps Google Play improve service quality).
- Confirm your cancellation by tapping the final "Cancel subscription" button.
- Google Play will display a confirmation screen showing your cancellation effective date.
- Check your email for a cancellation confirmation from Google Play within a few minutes.
Google Play processes cancellations immediately, but your access continues until the end of your paid billing period. You will not incur charges for any renewal occurring after your cancellation date. Google Play retains the right to refund a prorated amount if you cancel within 48 hours of your most recent renewal, though this is at Google's discretion rather than a guarantee.
Refund eligibility and billing timelines
Refund policy varies depending on your subscription platform and the timing of your cancellation request in relation to your billing cycle.
| Cancellation platform | Refund eligibility | Access after cancellation |
| Calibrate website (joincalibrate.com) | No refund for current billing period; prorated refund possible if you contact support within 7 days of payment | Continues until end of current billing cycle |
| Apple App Store | No refund for active period; Apple may grant exception if requested within 7 days of charge | Continues until end of current billing cycle |
| Google Play | Prorated refund available if cancelled within 48 hours of renewal | Continues until end of current billing cycle |
If you believe you are entitled to a refund and Calibrate has not offered one, submit a refund request in writing to Calibrate's support team within 14 days of your cancellation date. Include your cancellation confirmation number, the payment amount, and a clear explanation of why you believe a refund is warranted. Yafee recommends sending this request via email to ensure you have a dated record of your request.
What happens after you cancel
Cancellation is final, and you should prepare for the transition thoughtfully. On your access end date, you lose connection to your health coach, cannot schedule new clinician appointments, and can no longer use the Calibrate app. Consequently, you should export any health data or progress notes you wish to retain before your subscription ends.
Calibrate may send you re-engagement emails offering discounted rates to restart your subscription within 30 to 90 days of cancellation. You are under no obligation to respond to these offers. If you do not wish to receive promotional emails, reply to one of these emails with "unsubscribe" or adjust your communication preferences through your account settings if you retain temporary access to the portal.
You retain the right to request your personal health data under Singapore's Personal Data Protection Act (PDPA). Submit a data access request to Calibrate's privacy team within 30 days of cancellation if you want copies of your health assessments, progress records, or coaching session notes. Calibrate must provide this information within 30 days of your request.
Pricing structure and billing dates
Understanding Calibrate's pricing and billing cycle helps you time your cancellation strategically to minimise unnecessary charges.
| Subscription tier | Approximate monthly cost (USD) | Minimum commitment | Billing frequency |
| Calibrate Essential (coaching + app) | USD $99-$129 | 3 months | Monthly or annual |
| Calibrate Plus (+ clinician visits) | USD $199-$249 | 3 months | Monthly or annual |
| Calibrate Advanced (+ medication support) | USD $299-$349 | 3 months | Monthly or annual |
| Annual prepaid plan (any tier) | Approximately 20% discount vs. monthly billing | 12 months | One upfront annual charge |
| Pharmacy charges (if applicable) | Varies by medication; billed separately | Per prescription | As prescribed and filled |
Calibrate displays your exact billing date in your account settings. If your next renewal is scheduled within 7 days and you wish to cancel, submitting your cancellation request immediately prevents the charge. If the charge has already occurred and you cancel within 24 hours, contact Calibrate's support team immediately to request a refund of that payment.
Common mistakes to avoid when cancelling
Cancellation is straightforward when you follow the correct process, but a few common missteps can delay your exit or create unnecessary disputes. Protect yourself by avoiding these errors.
Mistake 1: cancelling through the wrong platform
If you signed up via Apple's App Store but attempt to cancel through Calibrate's website, your cancellation request may not process because your subscription is managed by Apple, not Calibrate directly. Conversely, if you signed up on joincalibrate.com and cancel only through the app, you may inadvertently retain a web-based subscription. Always cancel through the exact platform where you created your account. Check your original purchase confirmation email to confirm whether your subscription is managed by Calibrate, Apple, or Google.
Mistake 2: assuming cancellation prevents the next charge
Cancellation requests submitted after your billing date has passed will not prevent a charge that has already occurred. If Calibrate charges you after you believed you had cancelled, check your cancellation confirmation. If you cancelled before your renewal date but were still charged, contact Calibrate's support team within 24 hours and request an immediate refund. Yafee advises keeping cancellation confirmation screenshots so you can prove the timing of your request.
Mistake 3: not saving your cancellation confirmation
Your cancellation confirmation email or screenshot is your only proof that you submitted a valid cancellation request. If Calibrate later charges you and claims no cancellation was received, your saved confirmation protects you in disputes with CASE. Consequently, screenshot your cancellation confirmation page and save the confirmation email indefinitely.
Mistake 4: ignoring your subscription after requesting cancellation
After you cancel, monitor your bank or credit card statements for unexpected Calibrate charges. If a charge appears after your cancellation date, escalate immediately to your bank and to CASE. The sooner you report the unauthorised charge, the faster your bank can reverse it.
When to keep your Calibrate subscription versus cancel
Deciding whether to cancel depends on your personal health goals, financial situation, and satisfaction with results.
| Reason to keep Calibrate | Reason to cancel Calibrate |
| You are losing weight consistently and coaching is helping you stay accountable | You have not lost weight despite 3+ months on the program despite following the plan |
| Your clinician has prescribed medications that are working well and you need ongoing support | Prescribed medications are causing side effects you cannot tolerate, and your clinician cannot find alternatives |
| You appreciate the structured coaching and app tracking system | You find the coaching model passive or unhelpful, and prefer self-directed health management |
| You are committed to the full program duration and have the budget to continue | Your financial circumstances have changed and the monthly cost is unsustainable |
| You are within your minimum commitment period and see clear value in remaining | Your minimum commitment period has ended and you wish to explore other providers or approaches |
If you are unsure whether to cancel, consider requesting a pause or temporary suspension of your subscription if Calibrate offers this option. Yafee recommends contacting Calibrate's support team to ask whether a 30-day pause is available, which allows you to step back without losing your coaching history or app data. This option is not guaranteed but is worth requesting before you formally cancel.
Sending a formal cancellation notice to calibrate's US headquarters
If Calibrate's support team does not respond to your in-app or email cancellation requests within 5 business days, send a formal written cancellation notice to Calibrate Health Inc.'s registered address. This creates a legal record of your cancellation request and is particularly useful if you later need to escalate to CASE or dispute a charge.
Use registered mail (either international postal mail or a service such as DHL with tracking and signature confirmation) and address your notice as follows:
Calibrate Health Inc.
1900 L Street NW
Suite 600
Washington, DC 20036
USA
In your letter, include the following information:
- Your full name and date of birth
- Your Calibrate account email address
- Your subscription tier (Essential, Plus, or Advanced)
- Your account creation date
- The date you submitted your initial cancellation request
- A clear statement: "I hereby formally request cancellation of my Calibrate subscription effective immediately. Please cease all charges to my payment method and confirm this cancellation in writing."
- Your preferred contact phone number and email address
- A request for written confirmation of receipt and processing
Retain a copy of this letter and proof of delivery (tracking number from your postal service). Calibrate must acknowledge receipt and process your cancellation within 10 business days. In accordance with the CPFTA, failure to honour a valid cancellation request is a breach of consumer protection law and grounds for a complaint to CASE.
Summary and next steps
Cancelling Calibrate is a straightforward process when you follow the correct platform-specific steps and document your cancellation carefully. Your consumer rights under Singapore's Consumer Protection (Fair Trading) Act guarantee you the right to cancel without unreasonable penalties, and CASE provides dispute resolution if Calibrate refuses to honour your request.
Identify your subscription platform (web, Apple, or Google), access your account settings, select the cancellation option, and save your confirmation immediately. Monitor your next billing date to confirm you are not charged after cancellation. If you encounter resistance from Calibrate or are charged unexpectedly after cancellation, escalate to CASE with your saved confirmations as evidence.
Yafee has helped thousands of consumers cancel health subscriptions confidently and without hassle. Whether you are ending your Calibrate subscription to pursue a different health pathway or for any other reason, understanding your rights and the correct cancellation process ensures you retain control of your health journey and your finances. For additional guidance on cancellation procedures or to verify your understanding of your consumer protections, visit Yafee.com, where our legal team provides up-to-date cancellation resources for services across health and wellness, streaming, software, and subscription categories throughout Singapore.
Important warning
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- Yafee cannot guarantee the accuracy of content modified by the user.
- Yafee cannot prevent the recipient from disputing the legal scope.
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