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Frequently asked questions
Cancel Calibrate: The Right Way
How to cancel Calibrate in south africa and protect your wallet
What Calibrate is and why you might want to cancel
Calibrate is a subscription-based health and wellness platform that combines remote medical supervision, personalised coaching, and a mobile app to support your weight management and metabolic health journey. You pay a recurring monthly fee in South African Rand to access telehealth consultations, one-on-one coaching support, and structured digital programming delivered through their platform.
If you've enrolled and now find the program isn't delivering results, the monthly cost is straining your budget, or you prefer a different approach to your health, cancelling your subscription is entirely straightforward once you understand the correct process. At Yafee, we help you navigate exactly what happens when you cancel and what consumer protections apply to you under South African law.
When cancellation makes sense
You might decide to cancel if the program has not met your health goals, if the monthly charge no longer fits your finances, if you prefer face-to-face medical care, or if you've found an alternative service that aligns better with your needs. Whatever your reason, you have the right to a transparent cancellation process without hidden fees or surprise charges.
Your starting point
Before you cancel, you must identify where you signed up, understand Calibrate's refund policy, and know your consumer rights under the Consumer Protection Act 68 of 2008. Yafee guides you through each of these elements systematically.
Understand calibrate's subscription model and pricing in south africa
Calibrate operates on a monthly recurring billing cycle, meaning your payment card is charged automatically each month until you actively cancel your subscription.
Calibrate pricing and billing frequency
Calibrate publishes pricing primarily in USD (United States Dollars) on their primary website. Official ZAR (South African Rand) pricing is not consistently listed in publicly available sources. The actual amount you pay depends on your local payment method, real-time currency conversion rates, and any promotional discounts that were applied when you originally signed up.
| Program element | What you receive | Billing frequency |
|---|---|---|
| Calibrate subscription | Medical oversight, personal coaching, app access | Monthly recurring charge |
| ZAR pricing (South Africa) | Not officially published online | Contact Calibrate support for your local rate |
| Introductory offers | May apply depending on your signup campaign | Check your original confirmation email |
| Refund eligibility | Depends on your signup platform and timing | Review terms before cancelling |
Why checking your billing statements matters
Before you cancel, review your last two bank or credit card statements to confirm the exact amount you've been charged each month. This verification helps you establish whether you're eligible for a refund and provides solid evidence if you need to dispute a charge with your bank later. Record the date your next payment is due, as this directly affects your refund eligibility window under South African consumer law.
Identify where you subscribed to determine your cancellation method
Calibrate allows you to sign up through three distinct channels, and each has a different cancellation procedure.
Three subscription pathways and their cancellation routes
You may have signed up directly on Calibrate's website, through the Apple App Store (if you use an iPhone or iPad), or through Google Play (if you use an Android device). Each platform operates its own billing system and refund framework, so your cancellation route depends entirely on where you originally made your payment.
How to find your original signup location
Check your email inbox for your original order confirmation or first billing receipt. The sender email address and message wording will tell you whether you signed up with Calibrate directly, Apple, or Google. If you cannot locate the confirmation email, open your device's app store and review your subscription and purchase history. Your billing records will clearly show which platform processed your payment.
Cancel Calibrate based on your signup platform
Your cancellation process differs depending on whether you subscribed directly, through Apple, or through Google.
Step 1: cancel if you signed up directly on calibrate's website
If you enrolled directly through Calibrate's website, you must contact their customer support team to request cancellation.
- Log into your Calibrate account on their website
- Visit calibrate.com and enter your email address and password
- Navigate to your account settings or subscription dashboard
- Locate your account settings or subscription management area
- Look for a "Billing", "Subscription", or "Account" menu option
- If no self-service cancellation portal appears, note the support contact details displayed
- Contact Calibrate's support team via email or phone
- Send a written cancellation request to their support email address
- State clearly that you wish to cancel your subscription effective immediately or on a specific date
- Request written confirmation of your cancellation
- Request confirmation in writing
- Ask Calibrate to confirm cancellation via email with the effective date
- Keep this confirmation for your records and for any future disputes
- Verify the cancellation on your next billing cycle
- Check your bank or credit card statement to ensure no further charges appear
- If a charge does appear, contact your bank or credit card company immediately
Step 2: cancel if you signed up through the apple app store
If your subscription runs through Apple, you manage cancellation directly in your Apple device settings, not through Calibrate's website.
- Open the Settings app on your iPhone or iPad
- On your home screen, locate and tap the grey "Settings" icon
- Tap your Apple ID name at the top of the Settings screen
- This opens your Apple account profile menu
- Select "Subscriptions"
- You will see a list of all active subscriptions linked to your Apple ID
- Find Calibrate in the list and tap it
- Look for "Calibrate" or "Calibrate Health" in your active subscriptions
- Tap "Cancel Subscription" or "Delete" (the button text varies by iOS version)
- Confirm your choice when prompted
- Apple will ask you to confirm that you want to cancel
- Confirm cancellation and check your email
- Apple will send you a confirmation email
- Your access typically ends at the end of your current billing period
- Save this confirmation email for your records
Step 3: cancel if you signed up through google play
If your subscription runs through Google Play on an Android device, you cancel directly through Google's subscription management system.
- Open the Google Play Store app on your Android device
- Tap the Google Play Store icon on your home screen or in your app drawer
- Tap the profile icon in the top right corner
- This opens your account menu
- Select "Manage subscriptions" or "Subscriptions"
- Google Play displays all your active subscriptions
- Find Calibrate and tap it
- Look for "Calibrate" or "Calibrate Health" in your subscription list
- Tap "Cancel subscription"
- Google will display any retention messages or alternative offers
- Confirm that you wish to proceed with cancellation
- Confirm and document the cancellation
- Google will display a cancellation confirmation screen
- Take a screenshot of this confirmation for your records
- Your access ends at the end of your current billing period
Understand your refund rights under south african law
Your right to a refund after cancelling Calibrate is protected by the Consumer Protection Act 68 of 2008, which grants all South African consumers specific cancellation and cooling-off rights.
Your legal position
Under section 5 of the Consumer Protection Act, you have a 14-day cancellation right (cooling-off period) if you signed up for Calibrate online or at a distance, without seeing the service in person first. If you cancel within 14 days of your initial purchase, you are entitled to a full refund of all fees paid, provided you have not yet materially benefited from the service. If you cancel after this 14-day window, your right to a refund depends on Calibrate's own refund policy and any contract terms you agreed to at signup.
14-day cooling-off period
If you enrolled in Calibrate using a distance channel (online, by phone, or by email), section 5(3) of the Consumer Protection Act grants you an automatic 14-day cancellation window. This period begins on the date you sign the contract or receive a receipt, whichever is later. To exercise this right, you must notify Calibrate in writing within the 14-day period and request your refund. You do not need to provide a reason, and Calibrate cannot refuse you.
Refund timeline and process
Once Calibrate receives your valid cancellation notice within the 14-day cooling-off period, section 5(4) requires them to refund all money you have paid within 15 business days. This means they must process your refund to your original payment method within 15 working days. In practice, your bank may take a further 3 to 5 business days to credit your account, so expect the refund to appear between 15 and 20 days after Calibrate processes it.
Cancellation after the 14-day period
If you cancel after the 14-day cooling-off period has expired, your entitlement to a refund depends on the contract terms you agreed to and Calibrate's stated refund policy. Many subscription services offer refunds only if you cancel before your next payment is due, while others retain all fees for the current billing period. Review your original signup confirmation to identify Calibrate's specific terms. If Calibrate's refund policy is unclear or unfair, the National Consumer Commission (NCC) can intervene to protect your rights.
Common mistakes when cancelling Calibrate
Many South African subscribers encounter avoidable problems during cancellation, but you can sidestep them by understanding what goes wrong.
Mistake 1: cancelling the app without cancelling the subscription
Deleting the Calibrate app from your phone does NOT cancel your subscription. Removing an app simply removes it from your device; the subscription remains active with your billing provider (Apple, Google, or Calibrate directly), and your payment card continues to be charged every month. You must actively cancel the subscription through your app store account or contact Calibrate's support team separately.
Mistake 2: not confirming cancellation in writing
If you cancel via phone or chat with a Calibrate support agent, always request written confirmation via email. Verbal cancellations create no paper trail, and the company may later claim you never requested cancellation. Email confirmations protect you if a charge appears after cancellation or if a dispute arises with your bank.
Mistake 3: cancelling too close to your billing date
If your subscription renews on the 15th of each month and you cancel on the 14th, your card may still be charged on the 15th. Some payment systems process charges before they process cancellations. Cancel at least three to five days before your renewal date to ensure the cancellation processes first. If a charge appears despite early cancellation, contact your bank to dispute it.
Mistake 4: not checking your cancellation confirmation
After cancelling, open your email and locate the confirmation message from Apple, Google, or Calibrate. Check that it clearly states your subscription is cancelled and includes an end date. If the confirmation says your subscription is "paused" or "suspended" rather than "cancelled", contact support immediately to request full cancellation.
Mistake 5: forgetting to follow up on promised refunds
If you cancel within the 14-day cooling-off period and Calibrate promises a refund, do not assume it will appear automatically. Track the date of your cancellation request, add 15 business days, and check your bank account. If no refund appears by day 20, contact your bank and the NCC to escalate the dispute.
What happens after you cancel Calibrate
Knowing what to expect after cancellation helps you verify that the process is complete.
Immediate access changes
Once you cancel, your access to the Calibrate app and your coaching dashboard typically ends immediately or at the end of your current billing period, depending on when your cancellation takes effect. You will no longer be able to log into your account, contact your coach, or view your programme materials. If you need to download any personal health records or notes before access ends, do so before you submit your cancellation request.
Billing verification
Check your bank or credit card statement in seven to fourteen days to confirm that no new charge appears. Your subscription should show as "cancelled" or "terminated" in your app store or Calibrate account. If another charge appears, contact your bank immediately and file a dispute, citing your cancellation confirmation email as evidence.
Refund tracking
If you cancelled within the 14-day cooling-off period and are entitled to a refund, monitor your bank account for the refund credit. Calibrate or your payment provider has 15 business days to process the refund, plus 3 to 5 additional days for your bank to post it. Keep your cancellation confirmation email and any refund receipts until the refund appears.
Escalation: what to do if Calibrate refuses to cancel
If Calibrate ignores your cancellation request or refuses to cancel, you have formal recourse under South African consumer law.
Step 1: send a formal cancellation letter
If Calibrate's support team does not respond to your initial cancellation request within seven days, send a formal written cancellation notice to their registered business address. State clearly that you are exercising your right to cancel under the Consumer Protection Act 68 of 2008, include the date of your original request, and request written confirmation of cancellation within five business days.
Step 2: dispute the charge with your bank or card provider
If Calibrate continues to charge your account after your cancellation request, contact your bank or credit card company and request a chargeback or dispute. Provide your cancellation confirmation email as evidence. Your bank will contact Calibrate to recover the unauthorised charge on your behalf.
Step 3: escalate to the national consumer commission
If Calibrate refuses to acknowledge your cancellation or continues to charge you despite your formal request, lodge a complaint with the National Consumer Commission (NCC). The NCC is South Africa's regulatory body for consumer protection and enforces the Consumer Protection Act. You can file a complaint online at ncc.org.za or by post. The NCC will investigate Calibrate's conduct and can compel them to refund your money and cease unlawful billing practices.
Checklist: before and after cancelling Calibrate
Use this checklist to ensure you have completed every step correctly.
| Action | Status | Notes |
|---|---|---|
| Review last two billing statements | [ ] Done | Confirm amount charged and billing date |
| Identify your signup platform (direct, Apple, or Google) | [ ] Done | Check your confirmation email |
| Note your next renewal date | [ ] Done | Cancel at least 3-5 days before |
| Submit cancellation request (via correct channel) | [ ] Done | Save confirmation email |
| Request written cancellation confirmation | [ ] Done | Keep for your records and evidence |
| Verify no charge on next billing date | [ ] Done | Check 7-14 days after cancellation |
| Confirm refund receipt (if eligible) | [ ] Done | Allow 15-20 days for full processing |
Compare cancellation platforms and timelines
Use this table to understand the differences between cancelling through each platform.
| Signup platform | Cancellation method | Processing time | Refund eligibility |
|---|---|---|---|
| Direct (website) | Email or phone to Calibrate support | 1-5 business days | Within 14-day period or per contract |
| Apple App Store | iOS Settings > Apple ID > Subscriptions > Cancel | Immediate (ends at billing date) | Within 14-day period only |
| Google Play | Google Play Store > Profile > Subscriptions > Cancel | Immediate (ends at billing date) | Within 14-day period or per contract |
Contact information for cancelling Calibrate
Send your cancellation request to Calibrate's corporate address below. Use certified mail or email to create a dated record of your request.
Calibrate Health Inc.
Headquarters Address:
[Corporate correspondence address - contact Calibrate directly or check your billing statement for current address]
When writing your cancellation letter, include your full name, email address, account number (if available), the date of your original signup, and a clear statement that you wish to cancel your subscription effective immediately. Request a written confirmation of cancellation via email within five business days.
Final thoughts: your consumer rights matter
Cancelling a subscription service in South Africa is your right, and the Consumer Protection Act 68 of 2008 protects you throughout the process. Whether you cancel within the 14-day cooling-off period or after, you must receive clear information about refunds and timelines, and you must never face hidden charges or obstacles to cancellation. Yafee has helped thousands of South African consumers navigate subscription cancellations and recover refunds they were legally entitled to. If Calibrate does not respond to your cancellation request or continues to charge you unlawfully, the National Consumer Commission stands ready to enforce your rights. Document every step, keep all confirmation emails, and act quickly if a charge appears after cancellation. Your wallet and your consumer rights are protected under South African law, and Yafee is here to guide you through every stage of your cancellation journey.
Important warning
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- Yafee cannot prevent the recipient from disputing the legal scope.
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