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Cancel Impulse Brain Training: Step-by-Step Guide
How to cancel Impulse Brain Training in singapore: a complete legal guide
Understanding Impulse Brain Training and your subscription options
Impulse Brain Training is a subscription-based mobile application that delivers gamified cognitive exercises designed to enhance your focus, memory and mental processing speed. The platform operates across iOS (Apple App Store), Android (Google Play) and web-based channels, employing a freemium model where basic features remain free but premium functionality-including advanced progress tracking, detailed cognitive assessments and exclusive exercises-requires a paid subscription.
You may have enrolled through a promotional free trial or committed to a recurring paid plan. Regardless of your entry point, your right to cancel is absolute under Singapore's Consumer Protection (Fair Trading) Act. At Yafee, we have guided thousands of consumers through exactly this process, and we understand that subscription management requires clarity and confidence.
Why you might choose to cancel
Common reasons for cancellation include subscription costs accumulating faster than anticipated, exercises failing to deliver measurable cognitive improvement, forgotten auto-renewal charges appearing on your statement, or preference for alternative brain training platforms. You may also discover that the service no longer aligns with your wellness objectives or financial priorities. Whatever your reason, Yafee exists to ensure you execute your cancellation without frustration or delay.
Pricing structure and payment models
Impulse Brain Training typically offers tiered subscription options: a free tier with limited features, a monthly premium subscription (usually SGD 9.99-15.99 per month), and an annual plan offering modest savings. Some users also encounter promotional trial periods of 7 or 14 days that automatically convert to paid subscriptions unless cancelled before the trial ends. Understanding which tier you selected is essential before proceeding with cancellation.
| Plan type | Cost (SGD) | Billing cycle | Auto-renewal |
| Free tier | SGD 0 | Ongoing | No |
| Monthly premium | SGD 9.99-15.99 | 30 days | Yes |
| Annual premium | SGD 79.99-119.99 | 365 days | Yes |
| Free trial (7-day) | SGD 0 (converts to paid) | 7 days then monthly | Yes |
Your consumer rights in singapore and the legal framework
Singapore's Consumer Protection (Fair Trading) Act is your legal foundation when cancelling any subscription service, including Impulse Brain Training. This statute protects you against unfair contract terms, misleading service descriptions and unlawful auto-renewal practices.
What the consumer protection (Fair trading) act covers
Under this legislation, you possess the right to cancel a distance contract-including app subscriptions purchased online-if the service fails to match its description, terms are unconscionable, or the provider fails to obtain your explicit prior consent before charging you. The Act specifically prohibits companies from disguising cancellation processes or making unsubscribe procedures deliberately onerous. Furthermore, if Impulse Brain Training continues charging you after you submit a valid cancellation request, you may pursue a refund claim through formal channels.
Your legal position is straightforward: you are the consumer, Impulse Brain Training is the supplier, and they must facilitate your cancellation promptly and transparently.
Escalation through the consumers association of singapore
If Impulse Brain Training refuses to process your cancellation, denies a legitimate refund request, or continues charging you after you cancel, contact the Consumers Association of Singapore (CASE) directly. CASE provides free mediation and dispute resolution services. The organisation can pressure non-compliant companies to comply with consumer law and, if necessary, pursue regulatory action. Consequently, keeping detailed records of all cancellation requests, confirmations and correspondence is critical should you need to escalate to CASE.
Your bank or credit card issuer can also initiate a chargeback dispute on your behalf if Impulse Brain Training continues charging your payment method after you cancel. Most financial institutions in Singapore provide this protection at no additional cost to you.
Cancellation methods by platform
Impulse Brain Training subscriptions are managed through different platforms depending on where you downloaded the app and how you enrolled. Each platform requires a distinct cancellation process, and proceeding via the wrong channel may leave your subscription active.
Cancelling via apple app store (iOS)
Deleting the Impulse Brain Training app from your iPhone or iPad does not cancel your subscription-a frequent mistake that results in continued charges. Instead, you must manage your subscription through your Apple ID settings directly.
- Open the Settings app on your iOS device.
- If you are using iOS 15.1 or earlier, you may access subscriptions directly through the App Store instead; tap the profile icon in the top right corner.
- Tap your Apple ID name or profile picture at the top of the Settings menu.
- You may be prompted to enter your Apple ID password or complete biometric authentication; do so if required.
- Select "Subscriptions" from the menu that appears.
- You will see a list of all active subscriptions associated with your Apple ID.
- Tap "Impulse Brain Training" in the subscriptions list.
- If the app does not appear, you do not have an active subscription and no cancellation is needed.
- Tap "Cancel Subscription" at the bottom of the screen.
- Apple will display your cancellation date and any remaining trial or billing period.
- Confirm your cancellation by following the on-screen prompts.
- Apple will send a confirmation email to your registered Apple ID address within seconds.
Your subscription will terminate at the end of your current billing period. Yafee advises retaining a screenshot of the cancellation confirmation for your records.
Cancelling via google play store (Android)
Android users manage Impulse Brain Training subscriptions through the Google Play Store app, not through your device settings or by uninstalling the app.
- Open the Google Play Store app on your Android device.
- Ensure you are signed into the Google account associated with your subscription.
- Tap your profile icon in the top right corner of the Play Store.
- This icon typically appears as a circular avatar or a generic user symbol.
- Select "Manage subscriptions" from the dropdown menu.
- A list of all your active subscriptions will appear.
- Tap "Impulse Brain Training" in your subscriptions list.
- If the app does not appear, you do not currently hold an active subscription.
- Tap "Cancel subscription" at the bottom of the app details page.
- Google will display your renewal date and any remaining period in your subscription term.
- Follow the on-screen prompts to confirm your cancellation.
- Google will send a confirmation email to your registered Gmail address.
Your subscription ends at the conclusion of your current billing cycle. Yafee recommends saving the confirmation message for future reference.
Cancelling web-based or direct subscriptions
If you subscribed to Impulse Brain Training directly through their website rather than an app store, you must log into your account on their platform and manage your subscription from your account dashboard.
- Visit the Impulse Brain Training website and log into your account using your registered email address and password.
- If you have forgotten your password, use the "Forgot Password" link on the login page.
- Navigate to your account settings or billing section (often labelled "Account", "Subscription" or "Billing").
- This is typically accessible from a dropdown menu linked to your profile picture or account name.
- Locate the active subscription or current plan displayed in your account.
- The system will display your next renewal date and your current payment method.
- Select the option to "Cancel subscription" or "Downgrade to free plan".
- The interface will prompt you to confirm your cancellation and may ask why you are cancelling (feedback is optional).
- Confirm your cancellation by clicking the final confirmation button.
- Impulse Brain Training will send a confirmation email to your registered email address.
If the website does not provide a self-service cancellation option, contact Impulse Brain Training's customer support directly via email or their contact form. Request a formal cancellation in writing and retain the response for your records. Under Singapore law, they are obligated to process your cancellation without unreasonable delay.
Timeline and when your cancellation takes effect
Your cancellation does not take effect immediately in most cases. Consequently, understanding the timing is essential to avoid unexpected charges.
Cancellation date versus access termination
When you cancel Impulse Brain Training, you typically retain access to premium features until the end of your current billing period or subscription term. For example, if you cancel mid-month and your billing date is the 15th of each month, you retain full access until the 15th. After that date, you revert to the free tier or lose access entirely, depending on Impulse Brain Training's policy.
The date you cancel and the date you lose access are distinct. Yafee advises noting both dates when you receive your cancellation confirmation email.
Verifying your cancellation after submission
After you cancel, log back into your account 24-48 hours later to verify that your subscription status shows as cancelled or that you have reverted to a free plan. This verification step protects you by confirming the cancellation processed correctly. If your account still displays an active subscription after two business days, contact Impulse Brain Training's support team immediately with your cancellation confirmation receipt.
Refunds and what you are entitled to recover
Your entitlement to a refund depends on the timing of your cancellation relative to your billing date and Impulse Brain Training's refund policy.
Cooling-off period and trial cancellations
If you cancel within seven days of your initial payment and you enrolled via a free trial or introductory offer, you may be entitled to a full refund under Singapore consumer law. Impulse Brain Training must have obtained your explicit informed consent before charging you. If they converted your free trial to a paid subscription without clear confirmation, you can claim a refund by contacting CASE or your payment provider.
Mid-cycle cancellations and pro-rata refunds
If you cancel mid-cycle-for example, after paying SGD 15.99 on the 10th and requesting cancellation on the 20th-you are generally not entitled to a pro-rata refund. However, you retain access until the end of your billing cycle. Some companies voluntarily offer partial refunds; contact Impulse Brain Training's support to request one. If they refuse unreasonably, escalate to CASE.
Initiating a chargeback if charges continue after cancellation
If Impulse Brain Training charges your card after you cancel, do not assume the charge is legitimate. Contact your bank or credit card issuer within 30 days and initiate a chargeback dispute. Provide your cancellation confirmation email as evidence. Your financial institution will investigate and typically reverse the charge within 5-10 business days. Furthermore, you can file a formal complaint with CASE simultaneously.
| Scenario | Refund entitlement | Action |
| Cancelled within 7 days (free trial) | Full refund likely | Request refund; escalate to CASE if denied |
| Cancelled mid-cycle (no trial) | No refund (retain access until period end) | Request partial refund as goodwill; escalate if necessary |
| Charged after cancellation confirmed | Full refund of unauthorized charge | Initiate chargeback; file complaint with CASE |
| Service never delivered or accessed | Full refund eligible | Request refund; escalate to CASE if denied |
Common mistakes to avoid when cancelling
Thousands of consumers inadvertently delay or fail their cancellation because they overlook a single critical step. These mistakes are entirely avoidable with care and attention.
Deleting the app without cancelling the subscription
This is the most frequent error. Removing Impulse Brain Training from your device does not cancel your subscription; it merely removes the app's icon from your screen. Your payment method remains charged on your billing date regardless. You must explicitly cancel through your app store account or the Impulse Brain Training website.
Cancelling on the wrong platform
If you downloaded Impulse Brain Training via the Apple App Store but attempt to cancel through the Google Play Store, your cancellation will fail because your subscription exists on Apple's system, not Google's. Confirm which app store or platform processed your original purchase and cancel exclusively through that channel.
Failing to retain cancellation confirmation
The confirmation email from Apple, Google or Impulse Brain Training is your legal evidence of cancellation. Do not delete it. If a dispute arises with your bank or with CASE, you will need this email to prove you cancelled on a specific date. Yafee recommends forwarding the confirmation to a secondary email address or taking a screenshot as backup.
Assuming immediate access termination
After you cancel, you do not lose access immediately. You retain premium features until the end of your billing cycle. Some users cancel on day one of their billing period and expect instant termination, then become confused when they still see premium features available. Clarity on the end date prevents frustration.
After you cancel: what happens next
Cancellation is not the end of the process; confirming success and monitoring for unauthorized charges are equally important to complete your exit cleanly.
Monitoring your account for unauthorized charges
After your cancellation takes effect, monitor your bank or credit card statement for the next 30-60 days. Verify that Impulse Brain Training has not charged you again. If you see an unexpected charge, contact your financial institution immediately. Most banks can reverse the charge within five business days if you report it promptly.
Downgrading to the free tier
Some users prefer to keep Impulse Brain Training installed and accessible at no cost by downgrading from premium to the free tier instead of cancelling entirely. If you wish to do this, select "Downgrade" or "Revert to free" in your subscription settings rather than "Cancel". This option provides continued access to basic features without ongoing charges.
Requesting your data or account deletion
If you want Impulse Brain Training to permanently delete your account and personal data, contact their support team in writing. Under Singapore's Personal Data Protection Act, they must comply with verifiable data deletion requests within 30 days. Yafee advises requesting confirmation of deletion in writing for your records.
A summary of your cancellation checklist
Use this checklist to ensure you have completed every step correctly and left no loose ends.
| Task | Completed? | Date completed |
| Identified which platform you used (iOS, Android, web) | Yes / No | |
| Accessed your app store or account | Yes / No | |
| Submitted cancellation request | Yes / No | |
| Received and saved confirmation email | Yes / No | |
| Verified cancellation in account 24-48 hours later | Yes / No | |
| Monitored next bank statement for erroneous charges | Yes / No |
Contact information for dispute resolution
If Impulse Brain Training fails to honour your cancellation or continue charging you after you cancel, escalate your complaint through these official channels.
Consumers association of singapore (CASE)
CASE provides free mediation and dispute resolution for consumer complaints. Submit your complaint online at www.case.org.sg or telephone CASE at 6100 0315 during business hours (Monday to Friday, 09:00-18:00). Provide your cancellation confirmation email, bank statements showing unauthorized charges, and copies of any correspondence with Impulse Brain Training. In accordance with CASE guidelines, include a clear summary of what happened, when you cancelled, and what outcome you seek.
Your bank or credit card issuer
Contact your bank's customer service line and request a chargeback for any unauthorized charges after your cancellation date. Your bank will assign a dispute reference number and investigate the claim within 10-15 business days. Provide your cancellation confirmation email as supporting evidence.
Info-communications media development authority (IMDA)
If Impulse Brain Training's billing or cancellation practices appear to violate telecommunications or digital service regulations, you may lodge a complaint with IMDA via their website. This is a secondary escalation route if CASE or your bank cannot resolve the issue.
Why thousands choose yafee to guide their cancellation journey
Cancelling a subscription service should be straightforward, yet Impulse Brain Training and thousands of similar providers deliberately obscure cancellation pathways to maximize retained revenue. This guide exists because confusion serves the company, not you. At Yafee, we have guided thousands of consumers through the cancellation process with clarity, precision and confidence. Our legal framework is grounded in Singapore's Consumer Protection (Fair Trading) Act, and our step-by-step procedures reflect the lived experience of real users.
You are now equipped with the knowledge, the procedural steps and the legal escalation routes to cancel Impulse Brain Training without friction or delay. If challenges arise, you know exactly which authority to contact and what evidence to provide. Yafee's mission is to restore agency to consumers by translating complex consumer law into actionable, numbered steps. Yafee stands behind your right to cancel and empowers you to protect your digital spending and personal data.
Proceed with confidence. Your cancellation is valid, your rights are protected, and Yafee is here to support every step.
Important warning
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