How to cancel Yoga International in singapore: your legal rights and step-by-step guide
Why cancelling Yoga International makes sense
Yoga International is an online-only platform that delivers unlimited access to thousands of yoga classes, workshops, and instructional resources across all skill levels. The service operates from Honesdale, Pennsylvania, and reaches subscribers worldwide, including throughout Singapore. You might choose to cancel for legitimate reasons: a shift in your fitness priorities, budget constraints, a preference for in-person instruction, or simply the need to consolidate your monthly subscriptions.
Whatever your reason, your cancellation should be processed cleanly and without friction. Yafee understands that subscription management is a core consumer right, and this guide walks you through every step with precision and confidence.
Common reasons you might cancel
You may cancel if you have achieved your wellness goals, discovered a local yoga studio that suits your practice better, or found a more cost-effective alternative. Trial periods frequently reveal that self-directed learning does not align with your learning style, or that the course library does not meet your expectations. Others discover that initial enthusiasm fades after several weeks. Each of these situations is valid, and your ability to exit without penalty is protected by Singapore consumer law.
When to act before billing cycles
Your next billing date is critical. If you cancel before your renewal date, you typically retain access through the end of your paid period and avoid unexpected charges. Yafee recommends you locate your renewal date immediately, then work backwards to complete cancellation with at least 5 business days' buffer. This prevents the service from processing an unwanted charge that you would later need to dispute.
Your consumer rights under singapore law
Singapore consumer protection law establishes clear duties that Yoga International must honour, regardless of the company's own terms and conditions.
Consumer protection (Fair trading) act and what it means
The Consumer Protection (Fair Trading) Act is the statutory framework that governs all subscription services in Singapore. It requires businesses to act honestly and fairly in all dealings with you. This means Yoga International must disclose billing dates, renewal terms, and cancellation procedures clearly and prominently before you complete your purchase. If the company obscures renewal terms, buries cancellation instructions, or makes misleading claims about content or instructor qualifications, those practices violate your statutory rights.
Furthermore, if the trial-to-paid conversion process is not transparently communicated at the point of sign-up, the Consumer Protection (Fair Trading) Act provides you grounds to challenge any subsequent renewal charge. Yafee advises documenting your sign-up experience: take screenshots of every page, save confirmation emails, and note the date and time you subscribed. These records become essential evidence if you later need to dispute a charge or lodge a formal complaint.
Your legal position on refunds and cancellation
Yoga International may publish a "non-refundable after billing begins" policy in its terms. However, consumer protection law takes precedence. If you can demonstrate that the renewal terms were not clearly disclosed, or that the company engaged in misleading conduct during sign-up, you have statutory grounds to request a refund. The Consumer Protection (Fair Trading) Act does not permit blanket "no refund" clauses to override fair trading obligations.
Should Yoga International refuse your refund request, you may escalate to the Consumers Association of Singapore (CASE), which investigates disputes and can compel the company to compensate you. Yafee emphasises that your right to cancel and seek redress is backed by law, not merely by the company's goodwill.
Cancellation methods: choosing your approach
Your cancellation route depends on how you originally subscribed and which platform processes your billing.
Cancel via your Yoga International account
The direct account method is the fastest and creates an immediate audit trail.
- Visit the Yoga International website and log in using your registered email address and password.
- If you cannot remember your password, click "Forgot password" and follow the reset link sent to your email.
- Navigate to your profile or account settings, typically accessed via an icon in the top right corner.
- Look for menu options labelled "My Account", "Settings", "Billing", or "Subscription".
- Locate the "Subscription" or "Membership" section within your account dashboard.
- This section displays your current plan, billing date, and renewal status.
- Select "Cancel Subscription" or "Manage Subscription" and confirm your intent to cancel.
- The company may offer a discount or pause option; declining these and proceeding to full cancellation is your choice.
- Save or screenshot the cancellation confirmation page and note the confirmation number or email sent to your inbox.
- This proof of cancellation protects you if the company later claims no cancellation was processed.
Cancel via email if online options are unavailable
If the website portal does not provide a cancellation function, you must cancel by email, which creates a documented record.
- Compose an email to Yoga International's customer support address (typically found on the website under "Contact Us").
- If no email is listed, use the contact form on the site and specify that you wish to cancel your subscription.
- State your full name, email address associated with the account, and subscription or customer ID.
- Include the date you subscribed and your current billing date.
- Write clearly: "I request immediate cancellation of my Yoga International subscription, effective as of today."
- Avoid vague language; be direct and explicit.
- Request written confirmation of the cancellation within 5 business days.
- Include a statement such as: "Please confirm this cancellation in writing and provide the cancellation date."
- Send the email via a method that provides proof of delivery, such as registered email or a tracked service.
- Keep the email and any read receipts for your records.
Cancel via a third-party payment platform
If you subscribed through Apple, Google Play, PayPal, or a credit card processor, you may also cancel via that platform's subscription management portal.
- Log into your payment provider's account (Apple ID, Google Play, PayPal, etc.).
- Navigate to your subscriptions or active payments section.
- Locate Yoga International in your active subscriptions list.
- Select the subscription and choose "Cancel" or "Unsubscribe".
- Confirm the cancellation through the platform's process.
- The platform will typically send you a confirmation email.
- Notify Yoga International directly by email as well, referencing the cancellation on your payment platform.
- This dual cancellation prevents the service from continuing to attempt billing.
Pricing and billing structure
Understanding Yoga International's pricing helps you anticipate your cancellation timeline and any outstanding charges.
| Plan type |
Monthly cost (SGD) |
Billing cycle |
Cancellation timing |
| Monthly subscription |
$19.99 |
Monthly renewal |
Cancel before month-end |
| Annual subscription |
$179.99 |
Annual renewal |
Cancel before anniversary date |
| Free trial (7-14 days) |
$0 (converts to paid) |
Ends on trial expiry date |
Cancel during trial to avoid first charge |
What happens after you cancel
Cancellation does not end instantly; understanding the post-cancellation period protects you from confusion or unwanted charges.
Access and refund timing
Once you submit your cancellation, Yoga International typically permits you to access the platform until the end of your paid billing period. If you cancel mid-month on a monthly plan, you retain access until that month's end. If you subscribed annually and cancel mid-year, your access continues until your anniversary date, unless the company offers an immediate refund (which is not standard practice).
Refunds are not automatic. If you believe you qualify for a refund due to misleading billing practices or unfair contract terms, you must request one explicitly in writing, referencing the Consumer Protection (Fair Trading) Act. Yafee recommends sending a refund request email within 30 days of the charge you wish to dispute, with clear evidence of why the charge violated consumer law.
Monitoring your bank account
After cancellation, monitor your credit card or bank statements for 2-3 billing cycles. Occasionally, subscription platforms continue charging despite cancellation. If an unauthorised charge appears after your cancellation date, contact your bank immediately and lodge a dispute. You may also file a chargeback, which transfers the liability back to Yoga International. Simultaneously, notify Yoga International in writing of the unwanted charge and your cancellation date.
Common cancellation mistakes to avoid
Cancellation is straightforward when you know the pitfalls. Many subscribers encounter avoidable delays or disputes by making one of these errors.
Mistake 1: assuming account deletion equals cancellation
Deleting your account does not cancel your subscription. The service may continue to charge you on its own payment systems even after you remove your profile. Always use the explicit "Cancel Subscription" function, not merely account deletion.
Mistake 2: cancelling too close to your billing date
If you cancel on the day before your renewal, the company may process the charge before your cancellation takes effect. Cancel at least 5-7 business days before your renewal date to ensure the cancellation processes first.
Mistake 3: failing to save cancellation confirmation
Without proof of cancellation, you have no evidence if the company denies receiving your request. Save every confirmation email, screenshot, and cancellation number. These documents are vital if you need to dispute a charge with your bank or lodge a complaint with CASE.
Mistake 4: ignoring misleading trial terms
If Yoga International presented its free trial but obscured or failed to clearly explain the automatic conversion to paid billing, you may have grounds to claim a refund even after cancellation. Do not simply accept non-refundable policies; challenge them if the trial terms were unfairly hidden.
Refund claims and dispute resolution
A refund is not guaranteed, but consumer law provides avenues if you meet specific criteria.
When you qualify for a refund
You qualify for a refund if you can demonstrate one or more of the following: the renewal terms were not clearly disclosed at sign-up; the free trial conversion was not prominently explained; the company made false claims about course content or instructor credentials; or the service failed to deliver what was advertised. The Consumer Protection (Fair Trading) Act protects you from misleading or unfair contract practices, regardless of what Yoga International's published terms state.
Filing a refund request
Send a written refund request to Yoga International within 30 days of the charge you wish to dispute. Include the following: your full name and account email; the date and amount of the charge; a clear explanation of why the charge violated fair trading principles (e.g., "The trial-to-paid conversion was not disclosed"); and copies of your sign-up confirmation, billing email, and account screenshots. Request a response within 14 days.
Escalating to the consumers association of singapore
If Yoga International refuses your refund claim or does not respond within 14 days, lodge a formal complaint with the Consumers Association of Singapore (CASE). CASE investigates subscription disputes and can compel companies to compensate you. Provide CASE with all correspondence with Yoga International, your evidence (screenshots, emails, receipts), and a clear statement of your claim. CASE handles many subscription disputes and often achieves settlements faster than direct negotiation.
Yafee works closely with consumer protection frameworks to ensure subscribers understand their rights. If you face resistance from Yoga International, do not accept their refusal as final; escalation to CASE is your statutory right.
Pricing comparison and subscription landscape
Before you cancel, consider whether another service meets your needs better, or whether you should stay.
| Service |
Monthly cost (SGD) |
Classes per month (approx.) |
Live classes |
Instructor variety |
| Yoga International |
$19.99 |
500+ |
No (on-demand) |
Extensive |
| Local Singapore yoga studio |
$80-150 |
15-30 |
Yes |
1-5 |
| YouTube free yoga |
$0 |
Unlimited |
No |
Variable |
| Peloton (fitness-focused) |
$39 |
400+ |
Yes (live classes) |
Extensive |
Checklist: ensuring successful cancellation
Use this checklist to confirm every step is complete before you close this guide.
Getting help and next steps
You are not alone in navigating subscription cancellation. Yafee has helped thousands of consumers cancel unwanted subscriptions and recover refunds through clear legal frameworks and procedural confidence.
Contact details and escalation routes
If you encounter resistance from Yoga International, contact the Consumers Association of Singapore (CASE) at 6100 0315 or visit www.case.org.sg. CASE investigates complaints and mediates disputes at no cost to you. Additionally, Singapore's Ministry of Health may handle complaints about misleading health or wellness claims if Yoga International made unfounded assertions about the health benefits of specific classes.
Yoga International's parent company is headquartered in Honesdale, Pennsylvania, USA. Should you need to mail correspondence, use this address for formal dispute notices: Yoga International, 2000 Pennsylvania Boulevard, Honesdale, PA 18431, USA. Send all formal correspondence via registered mail with a return receipt requested, and keep copies for your records.
Final summary and yafee's role
Your right to cancel Yoga International is protected by Singapore's Consumer Protection (Fair Trading) Act, which supersedes any blanket "no refund" policy. You have the right to cancel via your account, by email, or through your payment platform. Always cancel at least 5 business days before your renewal date, save every confirmation, and monitor your account for unwanted charges. If Yoga International refuses a legitimate refund claim, escalate to CASE without hesitation. Yafee provides this guide to ensure you cancel confidently and legally. If you have further questions about subscription management or consumer rights, Yafee's specialists are here to guide you through the process with precision and clarity.