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Frequently asked questions
Cancel Yoga Movement: The Right Way
How to cancel Yoga Movement in singapore and recover your rights
What Yoga Movement is and why you may need to cancel
Yoga Movement is a Singapore-registered fitness provider that operates a dual-access model: live studio classes at multiple locations and on-demand digital content through their app and website. You gain access to a range of yoga styles, from foundational flows to advanced practices, depending on your membership tier.
Cancellation becomes necessary for many reasons. Your circumstances may change-relocation, injury, budget constraints, or simply discovering an alternative studio that better suits your schedule. Whatever your reason, you have legal rights protecting your ability to cancel, and Yafee is here to walk you through them step by step.
The service model and membership structure
Yoga Movement offers several membership tiers: limited monthly passes (typically 4 or 8 classes per month), unlimited monthly memberships, and package deals bundling multiple months at a discount. Pricing fluctuates with promotional campaigns, so a rate you saw last month may differ today.
Your membership usually covers both studio access and digital streaming rights. However, the terms governing early cancellation, refunds, and cooling-off periods vary by plan type and purchase date. This is critical: before you cancel, you must understand your specific contract terms.
Why clarity on your rights matters before cancellation
Many members rush to cancel without reviewing their contract, only to discover they have been charged for a frozen or locked-in period they could have contested. Yafee strongly recommends reviewing your membership agreement and any promotional terms before submitting a cancellation request. This single step often determines whether you recover unused funds or forfeit them.
Your consumer protection rights in singapore
Singapore law grants you specific protections when cancelling fitness subscriptions, and understanding these protections is essential before you take action.
The consumer protection (Fair trading) act framework
The Consumer Protection (Fair Trading) Act (CPFTA) is the primary legislation governing Yoga Movement's obligations to you. Under this Act, the company must not engage in unfair contract terms, misleading representations, or unconscionable conduct.
Specifically, you are protected against: cancellation terms buried in fine print or presented in a manner designed to obscure your rights; automatic renewal without explicit prior consent; and charges levied after cancellation is confirmed. If Yoga Movement fails to make their cancellation process "prominent and unambiguous," you may have grounds to dispute charges or demand a refund through the Consumer Association of Singapore (CASE).
Cooling-off and distance selling protections
If you purchased your Yoga Movement subscription online-through their website or app, rather than in-studio-you may qualify for a statutory cooling-off period. Under Singapore's e-commerce consumer rules, you generally have 14 calendar days from the date of purchase to cancel without penalty, provided the company disclosed their cancellation terms clearly at the point of sale.
This protection has strict conditions. The cooling-off right applies only if you purchased at a distance (not in person at a studio) and if Yoga Movement's cancellation notice was not "prominent and unambiguous" before you completed payment. Keep your purchase confirmation email and any terms pages you received; these documents form your evidence if you later need to escalate a dispute.
Your legal position
You have the right to cancel your Yoga Movement membership at any time under the CPFTA. Refund eligibility depends on your plan type and how much notice you provide. If you purchased within the last 14 days and bought online, you likely qualify for a full refund under the cooling-off period. If you are past that window, your refund entitlement depends on your membership agreement-some plans permit mid-term cancellation with a prorated refund, while others lock you in for a set period. The company must honour these terms, or face enforcement action by CASE.
Pricing and membership plans comparison
Understanding Yoga Movement's pricing structure helps you assess whether you have already paid for a locked-in period.
| Plan type | Typical monthly cost (SGD) | Classes per month | Cancellation flexibility | Refund if cancelled mid-term |
|---|---|---|---|---|
| 4-class pass | $60 | 4 | Flexible (pay-as-you-go) | Prorated credit for unused classes |
| 8-class pass | $110 | 8 | Flexible (pay-as-you-go) | Prorated credit for unused classes |
| Monthly unlimited | $150-$180 | Unlimited | Month-to-month cancellation | None after billing date |
| 3-month bundle (discounted) | $420 (paid upfront) | Unlimited x 3 months | Limited (locked-in period) | Refund negotiable; escalate to CASE if refused |
| Annual membership (discounted) | $1,680 (paid upfront) | Unlimited x 12 months | Locked-in (12-month term) | Refund negotiable; escalate to CASE if refused |
| Trial or promotional rate | $9-$19 (first month) | Unlimited | Convert to standard plan or cancel | None after trial ends unless within 14-day window |
Yafee notes that promotional rates are binding contracts-once you convert from a trial, you are locked into the plan you selected, and standard cancellation terms apply. Always confirm what plan you are on before proceeding with cancellation.
When you should and should not cancel
Before you submit a cancellation request, pause and evaluate whether cancellation is truly your best option.
Reasons to cancel immediately
Cancel without delay if you have moved abroad and cannot attend classes, if you have a medical condition preventing exercise for an extended period, or if you have discovered that the cost-to-value ratio no longer justifies your membership. You should also cancel if you are within your 14-day cooling-off period and purchased online, as you have a statutory right to a full refund in that window.
Alternatives to cancellation worth considering
Before you cancel, check whether Yoga Movement offers a pause or freeze option. Many fitness providers allow you to suspend your membership for 1 to 3 months without cancelling outright; this preserves your account and avoids reactivation fees. Downgrades are another option-if you have an unlimited membership but only attend 2 classes weekly, switching to a 4 or 8-class pass may solve your budget problem without losing access entirely.
If you are locked into a multi-month or annual plan and cannot afford the payments, contact Yoga Movement directly to negotiate a settlement or refund. Companies are often willing to discuss options before you escalate to CASE, because dispute resolution is costly for them too.
How to cancel Yoga Movement step by step
The cancellation process varies depending on how you manage your account and whether you purchased through the app, website, or in-studio.
Verify your account and plan type first
Log into your Yoga Movement account-via the app or website-and navigate to your membership or billing section. Screenshot or note your current plan name, monthly cost, next billing date, and any locked-in period or contract end date. This information is your baseline for determining your refund entitlement.
Locate your cancellation method
- Check the app or website for a self-service cancellation option.
- Log in, navigate to "Account" or "Membership Settings," and look for "Cancel Membership" or "Manage Subscription."
- If a self-service option exists and is clearly labelled, use it-it creates an immediate digital record of your request.
- If no self-service option is available, contact Yoga Movement directly by email or phone.
- Email is preferable because it creates a written record of your cancellation date and any response from the company.
- Send your request to their customer support address (typically [email protected] or via their contact form).
- As a final option, visit a studio in person and request cancellation from reception staff.
- Ask them to provide you with written confirmation of your cancellation date, or request they email you confirmation immediately after you leave.
Submit your cancellation request with full details
Whether you cancel online or via email, provide the following information in your request: your full name, registered email address, membership type, and the date you wish the cancellation to take effect. Include a clear statement: "I request cancellation of my Yoga Movement membership effective [date]." If you are within 14 days of purchase and purchased online, add: "I am exercising my statutory cooling-off right under Singapore's e-commerce consumer rules."
Keep a copy of every message you send. Yafee recommends screenshotting your request and any response you receive from the company, as this forms your evidence if a dispute arises later.
Confirm cancellation in writing
After you submit your cancellation request, wait 2 to 3 business days for a response from Yoga Movement. If they do not respond or refuse to cancel, send a follow-up email stating: "I have not received confirmation of my cancellation request dated [date]. Please confirm cancellation of my membership and provide the effective date in writing." A company's failure to respond does not cancel your membership-you must obtain written confirmation.
Monitor your billing and dispute unauthorised charges
Check your bank statement or payment method on your next scheduled billing date. If Yoga Movement charges you after your cancellation date, the charge is unauthorised. Contact your bank immediately to dispute the transaction, and forward your cancellation confirmation email to the bank as evidence. Yafee advises reporting any unauthorised post-cancellation charges to CASE as well, as this may constitute unfair practice under the CPFTA.
Refund timelines and what to expect
Your refund eligibility and timeline depend on your plan type and how much notice you provided.
Refunds for purchases within 14 days (cooling-off period)
If you purchased your membership online and are cancelling within 14 calendar days of purchase, you are entitled to a full refund under Singapore's distance selling rules. Yoga Movement must process this refund within 14 days of receiving your cancellation notice. Monitor your bank account; if the refund does not appear within 21 days, contact them in writing demanding the refund and citing your cooling-off right.
Refunds for mid-term cancellation of monthly or flexible plans
If you hold a monthly unlimited or a limited-class pass (4 or 8-class passes), you can typically cancel effective immediately or at the end of your current billing cycle. Any unused classes or days beyond your cancellation date should be credited back to you on a prorated basis. For example, if your unlimited membership costs $180 per month and you cancel on day 10 of a 30-day cycle, you are entitled to a prorated refund of approximately $120 (20 days remaining at $6 per day).
Refunds for locked-in multi-month or annual plans
If you purchased a 3-month bundle or annual membership, Yoga Movement may claim you are locked in and ineligible for a refund if you cancel early. However, this claim is not absolute under Singapore law. The CPFTA permits you to challenge unfair contract terms, including overly rigid lock-in clauses. If the company refuses a refund, contact CASE and describe your circumstances-illness, relocation, financial hardship, or failure by the company to deliver the service as advertised are grounds for escalation.
Timeline for refund processing
Once Yoga Movement approves your refund, they typically process it within 7 to 14 business days. The refund is returned to your original payment method-your credit card, bank account, or digital wallet. Check your bank portal or card statement around day 14 post-approval; if the refund is not visible, contact your bank and ask for the transaction status.
Common mistakes to avoid when cancelling
Cancellation can feel straightforward, but many members inadvertently forfeit refunds or extend their contract by overlooking critical steps.
Cancelling only through the app, not through customer support
If Yoga Movement's app allows you to "pause" your membership, do not assume that pausing cancels your membership. These are separate functions. A paused membership will resume automatically after 30 days and charges will restart. Always cancel through the explicit cancellation option, and follow up with an email to support confirming your intent to cancel (not pause).
Waiting until the billing date to cancel
Cancellations processed on or after your next billing date are often treated as effective the following month, meaning you pay for a full month you do not intend to use. Cancel at least 5 business days before your billing date to ensure your cancellation takes effect before the next charge. Yafee advises checking your next billing date before you submit your cancellation request.
Assuming silence means cancellation
If Yoga Movement does not respond to your cancellation request, do not assume your membership is cancelled. Follow up in writing, and if they still do not respond, file a complaint with CASE. The burden is on the company to confirm cancellation in writing; their silence does not discharge your obligation to pay.
Accepting a partial refund without questioning unfair terms
If Yoga Movement offers you a refund that is less than you believe you are entitled to, do not accept it immediately. Ask them in writing to explain the calculation and justify why they are withholding funds. If their explanation is vague or unreasonable, reject their offer and escalate to CASE. Accepting a partial refund may be interpreted as you waiving your right to claim the remainder.
What happens after your cancellation is confirmed
Cancellation is complete only when you receive written confirmation and your billing stops. Be prepared for what follows.
Loss of access and account retention
Once your cancellation date passes, your app and digital account access will be disabled. You will not be able to book studio classes or stream content. Some companies retain your account data for a limited period (typically 30 to 90 days) in case you wish to reactivate; check your cancellation confirmation email for the company's account retention policy.
Reactivation fees and how to avoid them
If you cancel and later decide to rejoin, Yoga Movement may charge a reactivation fee (commonly $10 to $25) to restore your account. If you are uncertain about cancellation, strongly consider pausing your membership instead, as this incurs no fee when you resume. Yafee notes that reactivation fees are a legitimate business practice and are not subject to refund.
Unsubscribe from marketing emails
After cancellation, you will likely receive promotional emails encouraging you to rejoin. If you do not wish to receive these, click the "Unsubscribe" link at the bottom of any marketing email, or contact support and request removal from their mailing list. This is a legal requirement under Singapore's Personal Data Protection Act (PDPA), and companies must honour unsubscribe requests within 10 business days.
Escalation: what to do if Yoga Movement refuses to cancel
If the company denies your cancellation request or charges you after your stated cancellation date, you have a formal escalation pathway.
Document everything and send a formal demand letter
Compile all evidence: your original cancellation request (email or screenshot), any response from Yoga Movement, your billing statements showing unauthorised charges, and any screenshots of their cancellation policy. Send a formal demand letter to Yoga Movement's registered address stating: "I cancelled my membership on [date]. I have not received written confirmation of this cancellation, and you have charged me SGD [amount] after this date. I demand a full refund within 14 days, failing which I will lodge a complaint with the Consumer Association of Singapore."
File a complaint with CASE
If Yoga Movement does not respond to your demand letter within 14 days, lodge a formal complaint with CASE (Consumer Association of Singapore). CASE mediates disputes between consumers and businesses and has authority to investigate unfair contract terms, misleading billing practices, and breach of the CPFTA. Visit www.case.org.sg or call CASE to initiate a complaint. The process is free and non-binding, but CASE's findings carry weight and often prompt companies to settle.
Small claims court or civil action
If CASE mediation fails and the amount in dispute is below SGD 10,000, you may file a claim in the Small Claims Tribunal. This process is accessible to individuals without lawyers and is faster than civil court. Yafee advises gathering all documentation before you file-your evidence of cancellation, billing records, and any CASE correspondence-as these form the basis of your case.
Key points to remember before you cancel
Use this checklist to ensure you do not overlook any critical step before submitting your cancellation request.
| Action | Timing | Why it matters |
|---|---|---|
| Review your membership agreement and plan terms | Before cancelling | Determines your refund entitlement and any locked-in period |
| Check your next billing date | Before cancelling | Cancel 5+ days early to avoid paying for a month you will not use |
| Calculate your refund using the plan table above | Before cancelling | Know what refund to expect and dispute if the company offers less |
| Screenshot your account membership details | Before cancelling | Proof of your plan type and billing cycle if a dispute arises |
| Submit your cancellation request in writing (email or app) | Now | Creates a record the company cannot later dispute |
| Obtain written cancellation confirmation | Within 3 business days of request | Your proof of cancellation and refund entitlement |
| Monitor your billing and dispute any post-cancellation charges | On your next scheduled billing date | Prevents unauthorised charges and gives you evidence for CASE escalation |
Why you should use yafee for consumer disputes
Cancelling a fitness subscription may seem simple, but the legal and procedural details matter enormously. Yafee has helped thousands of consumers cancel their subscriptions, negotiate refunds, and escalate disputes with companies that breach consumer law. Our contract law specialists understand Singapore's CPFTA framework and know how to build a case for CASE escalation if the company refuses your cancellation.
If you are unsure whether you qualify for a refund, whether a locked-in period is enforceable, or how to word your cancellation request, Yafee provides clear guidance grounded in Singapore law. We ensure you understand your rights and do not leave money on the table.
Yoga movement's registered address and contact details
Yoga Movement Pte. Ltd. is registered with the Accounting and Corporate Regulatory Authority (ACRA) in Singapore. Send your formal demand letter or cancellation request to their registered address:
Yoga Movement Pte. Ltd.
Singapore (specific studio locations and head office address available on their website or through ACRA registry)
For immediate enquiries, contact them via email at their support address listed on their app or website. Keep a record of all correspondence you send and receive.
Final summary
Cancelling Yoga Movement is a right protected by Singapore's Consumer Protection (Fair Trading) Act. You can cancel month-to-month memberships with minimal notice, and you have a 14-day cooling-off period if you purchased online. Locked-in multi-month or annual plans are more restrictive, but unfair lock-in terms can be challenged through CASE.
Before you cancel, check your next billing date, confirm your plan type, and calculate your expected refund. Submit your cancellation in writing, obtain written confirmation, and monitor your billing to dispute any unauthorised charges. If the company refuses or delays, escalate to CASE-they will investigate on your behalf at no cost to you.
Yafee is committed to empowering you with accurate legal information so you can recover what you are entitled to and avoid common cancellation pitfalls. Whether you are cancelling within your cooling-off window or disputing a locked-in plan, Yafee ensures you understand your position and take the correct procedural steps.
Important warning
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