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Frequently asked questions
Cancel CorePower Yoga: The Right Way
How to cancel CorePower Yoga in singapore and protect your wallet
Understanding CorePower Yoga and your membership options
CorePower Yoga is a Denver-based fitness chain offering in-person studio classes across the United States and an On-Demand digital streaming platform accessible globally, including Singapore. You can subscribe to their streaming service independently or combine it with a studio membership if you have access to a CorePower location.
The CorePower platform features multiple workout formats: Yoga Sculpt, power yoga, vinyasa flow, and mindfulness sessions. Since CorePower operates no physical studios in Singapore, Singapore members typically maintain digital subscriptions only. Understanding what you're paying for and why you want to cancel will streamline your exit process considerably.
Why singapore members choose to cancel
Your reasons for cancellation are entirely legitimate. You may have relocated, experienced a financial shift, discovered a local yoga studio that suits you better, or realised you simply aren't using the platform enough to justify ongoing charges. Yafee's role is to ensure you execute your cancellation correctly and recover any eligible refunds without penalty.
The critical fact: CorePower has no singapore presence
CorePower Yoga operates exclusively in the United States. There is no official Singapore studio, franchise, or local support team. If you hold a subscription, you manage it directly through CorePower's U.S. corporate office or via a third-party platform (Apple App Store, Google Play Store, or the CorePower website). This matters because your cancellation route depends entirely on where and how you signed up.
Your consumer rights in singapore under the consumer protection (Fair trading) act
Singapore's Consumer Protection (Fair Trading) Act (CPFTA) sets the legal framework governing your cancellation rights and refund entitlements. Understanding this framework protects you from unexpected charges and gives you a clear escalation path if CorePower refuses to comply.
Cooling-off rights for digital subscriptions
The CPFTA does establish a cooling-off period for certain direct-sales contracts, normally allowing you 5 business days to cancel without penalty. However, digital services and long-term service contracts are explicitly excluded from this automatic right under the legislation. CorePower On-Demand subscriptions, being entirely digital, fall outside the statutory cooling-off protection. This means you cannot rely on a government-mandated 14-day money-back guarantee.
Your refund eligibility depends entirely on CorePower's own terms and conditions, not on Singapore consumer law alone. Consequently, you must review CorePower's cancellation policy carefully before assuming you qualify for a refund.
Your legal position
You have the right to cancel your subscription at any time. CorePower must honour cancellation requests promptly and cease all charges within one billing cycle. If CorePower charges you after you cancel, or if they refuse to process a legitimate cancellation request, you have grounds to escalate the complaint to Singapore's consumer authority. You are not required to justify your cancellation or accept retention offers.
Escalation if CorePower refuses to comply
If CorePower fails to cancel your account, continues charging after cancellation, or refuses a refund claim you believe is justified, lodge a formal complaint with the Consumers Association of Singapore (CASE) or contact the Ministry of Health (if health claims are involved). CASE investigates disputes between consumers and businesses and can mediate compensation. Yafee recommends preserving all email correspondence, cancellation confirmations, and payment receipts as evidence. Document every cancellation request with precise dates and CorePower's response times.
Methods to cancel your CorePower Yoga subscription
CorePower offers three distinct cancellation channels, each with different processes, timelines, and refund eligibility rules. Your subscription platform determines which method you must use.
Cancel through apple app store or google play store
If you subscribed to CorePower On-Demand via the Apple App Store or Google Play Store, you must cancel through that platform, not directly with CorePower. This is a critical distinction: simply deleting the CorePower app does not stop recurring billing.
Apple and Google process all charges and manage your subscription independently. CorePower cannot refund payments processed through these platforms. Only Apple or Google can issue refunds for charges made through their stores. Your cancellation must occur within the platform where you subscribed.
Cancel via the CorePower website account portal
If you subscribed directly on CorePower's website (corepoweryoga.com), you access your account dashboard and locate the "Cancel Membership" or "Manage Subscription" option. Some accounts permit instant online cancellation. Others may direct you to email support or require staff approval before the cancellation processes.
Cancel by email or studio contact
You can also request cancellation by email or through written communication. Email [email protected] with a clear cancellation request. Always request written confirmation of your cancellation date and specify whether you expect a refund.
Step-by-step cancellation process for each platform
Yafee provides precise cancellation steps for every subscription method. Follow the procedure that matches your subscription source exactly to avoid delays or failed cancellations.
Cancellation via apple app store (iOS)
- Open the Apple App Store on your iPhone or iPad.
- Navigate to the "Account" tab (your profile icon in the top right corner).
- Tap "Subscriptions".
- Locate CorePower Yoga in your active subscriptions list.
- Tap on the CorePower subscription entry.
- Select "Cancel Subscription" or "Edit Subscription".
- Confirm the cancellation when prompted.
- The App Store displays your cancellation confirmation immediately.
- Request a receipt or screenshot of your cancellation confirmation.
- Save this as proof of cancellation.
- Monitor your next billing date to confirm charges have stopped.
- Contact Apple Support if charges continue after your confirmed cancellation date.
Cancellation via google play store (Android)
- Open the Google Play Store app on your Android device.
- Tap your profile icon in the top right corner.
- Select "Payments and Subscriptions".
- Tap "Subscriptions".
- Find CorePower Yoga in the list.
- Tap on CorePower Yoga and select "Cancel Subscription".
- Follow the prompts to confirm cancellation.
- Google Play displays a cancellation confirmation immediately.
- Save your cancellation confirmation.
- Screenshot or note the cancellation date provided by Google.
- Verify that charges stop at your next billing cycle.
- Contact Google Play Support if billing continues after cancellation.
Cancellation via CorePower's website
- Log into your CorePower account at corepoweryoga.com.
- Enter your email and password.
- Navigate to "Account Settings" or "Membership".
- Look for "Manage Subscription" or "Cancel Membership".
- Select the cancellation option.
- CorePower may ask you to confirm your reason for cancellation.
- Complete any required fields (these are optional feedback, not requirements).
- Confirm your cancellation.
- CorePower displays a confirmation message or sends a confirmation email.
- Your cancellation is processed immediately if done online.
- Save your cancellation confirmation email.
- Forward it to yourself for safekeeping if necessary.
Cancellation by email
- Compose an email to [email protected].
- Subject line: "Subscription Cancellation Request".
- Include your full name, email address, and account ID (if you have it).
- State your cancellation date clearly: "Please cancel my subscription effective immediately" or specify a future date if you prefer.
- Request written confirmation of cancellation.
- Ask CorePower to confirm the cancellation date and final billing date in their reply.
- Request clarification on refund eligibility if you cancelled mid-cycle.
- Send the email and retain a copy.
- Record the date and time you sent the request.
- Monitor your inbox for CorePower's response (typically within 3-5 business days).
- If you do not receive confirmation within 7 days, follow up with a second email or contact CorePower's support phone line.
Refund eligibility and timeline
CorePower's refund policy depends on your subscription type, payment platform, and how far into your billing cycle you cancel. Yafee advises understanding these conditions before you submit your cancellation request.
Refunds for subscriptions cancelled within the billing cycle
If you cancel mid-cycle (for example, 10 days into a 30-day subscription), CorePower typically does not refund the unused portion unless their terms explicitly state otherwise. You must review CorePower's specific cancellation and refund policy on their website or in your subscription terms. Many streaming services operate on a "no refund for partial periods" model. Consequently, you may forfeit your remaining access rights once you cancel.
Refunds for app store subscriptions
If you subscribed via Apple App Store or Google Play Store, you must request refunds through those platforms, not through CorePower. Apple and Google do issue refunds for accidental purchases or within a limited window (typically 14-48 hours) if you request immediately after purchase. For subscriptions, refunds are rare unless you can prove technical failure or unauthorized charges. Contact Apple Support or Google Play Support directly to request a refund.
Timeline for refund processing
CorePower refunds, if eligible, typically process within 5-10 business days. App Store and Google Play refunds vary: Apple processes within 3-5 days; Google Play within 1-2 weeks. If your refund does not appear within this window, contact CorePower's support team and provide your cancellation confirmation and payment receipt.
Pricing and subscription tiers
Understanding your current subscription tier helps you calculate potential refund eligibility and compare cost against alternative fitness platforms in Singapore.
| Subscription type | Billing cycle | Approximate SGD cost | Key features |
|---|---|---|---|
| On-Demand monthly | Monthly | $19-25 SGD | Unlimited on-demand classes, all formats |
| On-Demand annual | Annual (paid upfront) | $180-240 SGD | Same as monthly, locked annual rate |
| Studio + On-Demand bundle (USA only) | Monthly | N/A in Singapore | In-studio classes + streaming |
| Free trial | 7-14 days | SGD $0 | Limited class access, auto-converts to paid |
| Class packages (studio, USA only) | Varies | N/A in Singapore | Fixed number of classes, no auto-renewal |
Note: CorePower pricing fluctuates by region and promotion. Actual charges vary. Check your payment history or account dashboard for your exact rate.
What happens after you cancel
Cancellation is the beginning of your exit process. You retain access until your billing cycle ends, and charges cease immediately on your confirmed cancellation date. Understanding the post-cancellation timeline prevents confusion and safeguards against unexpected charges.
Access during your final billing period
Your CorePower account remains active until the end of your current billing cycle, even after you cancel. If you cancel on day 15 of a 30-day cycle, you retain full access through day 30. After day 30, your login credentials stop working and you cannot stream new classes. Download any videos or notes you wish to keep before access expires.
Verifying charges have stopped
Monitor your bank statement or payment method for 30 days after your cancellation date. Confirm that no new CorePower charges appear on your next billing date. If CorePower charges you after cancellation, contact your bank or payment platform immediately to dispute the charge. Yafee recommends screenshotting your cancellation confirmation and your bank statement side by side as proof of unauthorized billing.
Unsubscribing from CorePower emails
CorePower may continue sending promotional emails or survey requests after cancellation. Unsubscribe by clicking the "Unsubscribe" link at the bottom of any CorePower email. Alternatively, contact [email protected] and request removal from their marketing list.
Common cancellation mistakes and how to avoid them
Cancellation is straightforward, but small errors can result in continued charges, lost refund eligibility, or failed cancellation requests. These mistakes are easily avoidable if you follow Yafee's guidance.
Mistake 1: deleting the app instead of cancelling the subscription
Simply removing CorePower from your device does not cancel your subscription. Your recurring charges continue because the app store maintains the subscription independently. You must cancel through the app store or CorePower's website, not through your phone's app removal process. Verify your cancellation in writing before deleting the app.
Mistake 2: cancelling in the wrong location
If you subscribed via Apple App Store, you cannot cancel via Google Play Store or CorePower's website. You must cancel where you subscribed. CorePower cannot process refunds for charges made through third-party platforms. Confirm your subscription source (email, receipt, or payment history) before attempting cancellation.
Mistake 3: not requesting written confirmation
If you cancel by phone or in-person chat, request email confirmation immediately. Without written proof, you have no evidence if CorePower claims you never cancelled and continues charging. Always insist on a confirmation email or document showing your cancellation date and final billing date.
Mistake 4: cancelling too close to your renewal date
If your renewal date is within 48 hours, cancellation may process after your next charge completes. Email CorePower in advance if renewal is imminent, and request cancellation effective before your next charge date. Allow at least 5 business days between your cancellation request and your renewal date.
Mistake 5: not checking your refund eligibility policy first
CorePower's refund policy is found in your subscription terms. Read it before cancelling to understand whether you qualify for a partial refund. If you cancel expecting a refund but the policy excludes it, you have no recourse beyond escalation to CASE.
Comparison of cancellation methods
Each cancellation channel offers different speed, confirmation certainty, and refund handling. This table summarizes the strengths and weaknesses of each approach.
| Cancellation method | Speed | Written confirmation | Refund handling | Best for |
|---|---|---|---|---|
| App Store/Google Play | Instant | Yes (automatic receipt) | Platform-dependent; slow | App-based subscriptions |
| CorePower website | Instant to 1 day | Yes (email confirmation) | Direct refund if eligible | Direct website subscriptions |
| Email to support | 3-7 days | Yes (you control the record) | Verified via email trail | Requesting refund consideration |
| Phone support | Instant | Optional; request it anyway | Verbal only unless you record | Urgent or high-value disputes |
Yafee recommends using the app store for app subscriptions and CorePower's website for direct subscriptions. Email is best if you anticipate a refund dispute, as it creates a documented trail.
Your cancellation checklist
Use this checklist to verify you have completed every essential step before considering your cancellation finalized.
- Identify your subscription source (app store, CorePower website, or email subscription).
- Locate your CorePower account ID or email associated with the account.
- Review CorePower's cancellation and refund policy in your account or terms document.
- Check your current billing cycle end date.
- Submit your cancellation request using the correct platform.
- Screenshot or save your cancellation confirmation.
- Request written confirmation if you cancelled by phone or chat.
- Forward your confirmation email to yourself for safekeeping.
- Note the date you cancelled and the date charges should stop.
- Monitor your payment method for 30 days after cancellation.
- Verify that no charges appear on your next billing date.
- If charges do appear, dispute them with your bank or payment platform immediately.
- Unsubscribe from CorePower marketing emails if desired.
Contacting CorePower and escalation procedures
If CorePower refuses to cancel, continues charging, or denies a refund you believe you qualify for, escalate the complaint through the appropriate channels. Yafee guides you through every step.
CorePower contact information
Email: [email protected]. Phone support varies by subscription type; check your account dashboard or confirmation email for the specific support line. Mailing address: CorePower Yoga, 1515 Wynkoop Street, Denver, CO 80202, USA (for written complaints).
Escalation to singapore's consumer authority
If CorePower does not resolve your complaint within 14 days, lodge a formal complaint with the Consumers Association of Singapore (CASE). CASE investigates disputes, mediates between parties, and can award compensation up to SGD $10,000 in certain cases. Provide CASE with all email correspondence, cancellation confirmations, and payment evidence. You can file a complaint online at case.org.sg or contact them at 6100-0315.
The Ministry of Health (MOH) also handles complaints related to health or wellness claims if CorePower made specific health promises in their marketing that you relied on. Include this avenue if relevant to your dispute.
Key takeaways and final guidance
CorePower Yoga operates no physical presence in Singapore, but Singapore residents can access their On-Demand streaming service directly. Your cancellation method depends entirely on where you subscribed: through Apple App Store, Google Play Store, or CorePower's website.
Singapore's Consumer Protection (Fair Trading) Act does not extend a statutory cooling-off period to digital services, so your refund eligibility rests on CorePower's terms alone. Nevertheless, you retain the absolute right to cancel at any time. Once you cancel, CorePower must cease charges within one billing cycle.
Document every cancellation step. Screenshot your confirmation, save emails, and monitor your payment method for 30 days. If CorePower continues charging after you cancel, dispute the charges with your bank or payment platform immediately. If CorePower refuses to process a legitimate cancellation, escalate to CASE.
Yafee has helped thousands of consumers cancel subscriptions with clarity, protecting their finances and their peace of mind. Whether your cancellation is straightforward or contested, following these steps ensures you exit CorePower efficiently and recover any refunds you qualify for. Start your cancellation today using the method that matches your subscription source, and retain your confirmation as proof.