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Frequently asked questions
Cancel Yoga-Go: The Right Way
How to cancel Yoga-Go in singapore and stop unwanted charges
Understanding Yoga-Go and its subscription model
Yoga-Go is a subscription-based fitness platform that delivers on-demand yoga and Pilates classes through a mobile app and web interface. The service combines live and recorded sessions into a flexible digital experience, allowing you to practice whenever your schedule permits. You select from curated routines, structured programmes, and individual sessions tailored to your fitness level and goals.
Yoga-Go operates on an automatic renewal model. Unless you actively cancel your subscription, your payment method is charged automatically at the end of each billing period. This automatic renewal mechanism is convenient for committed practitioners but creates a persistent financial obligation that many subscribers in Singapore overlook until they receive unexpected charges.
How Yoga-Go subscriptions work
You download the Yoga-Go app onto your phone or tablet, or access the service via a web browser. The platform tracks your progress and enables you to mix and match content based on your specific objectives, whether flexibility, strength building, or stress relief. Premium membership unlocks the complete class library, removes advertisements, and provides access to exclusive workshops and specialised programmes.
The subscription auto-renews unless you cancel through the relevant payment platform: the Apple App Store, Google Play Store, or Yoga-Go's own web account dashboard. Your billing cycle continues until you explicitly terminate the arrangement, meaning renewal charges accumulate automatically each month or year depending on your plan.
Yoga-Go subscription tiers and pricing
Yoga-Go typically offers three subscription levels. The table below sets out the standard pricing structure in Singapore dollars (SGD):
| Plan | Monthly cost (SGD) | Annual cost (SGD) | Features |
|---|---|---|---|
| Free tier | $0 | $0 | Limited classes, ads included |
| Monthly premium | $12.99 | N/A | Full library, ad-free, offline downloads |
| Annual premium | N/A | $99.99 | Full library, ad-free, offline downloads, exclusive workshops |
Annual plans offer significant savings compared to monthly subscriptions. However, you remain locked into the automatic renewal cycle until you actively cancel through your payment provider.
Your consumer rights when cancelling Yoga-Go in singapore
Singapore's Consumer Protection (Fair Trading) Act establishes clear rights and protections for subscribers cancelling digital services. You are entitled to transparent pricing, fair contract terms, and clear cancellation processes without deliberate obstruction.
What the consumer protection (Fair trading) act requires
Under the Consumer Protection (Fair Trading) Act, Yoga-Go must disclose the full terms of auto-renewal before you complete your first payment. The company cannot bury cancellation procedures in unclear menu systems or make the process deliberately difficult. If Yoga-Go has breached these standards by obscuring cancellation options or failing to honour a cancellation request, the Competition and Consumer Commission of Singapore (CCCS) can intervene.
Your legal position: You have the statutory right to cancel your subscription at any time after the initial billing period. Yoga-Go cannot impose penalties, hidden fees, or extended notice periods beyond what the subscription agreement explicitly states. If the company charges you after you have submitted a valid cancellation request, you have grounds to dispute that charge with both Yoga-Go and your financial institution.
If you believe Yoga-Go has acted unfairly, you can lodge a formal complaint with the CCCS at www.cccs.gov.sg. Retain all records of your charges, cancellation attempts, email correspondence, and screenshots of your account status. This evidence strengthens your case if you escalate the matter or dispute the charge with your bank.
Your right to refunds under singapore law
Yoga-Go is not legally obliged to refund an unused subscription period unless the company explicitly advertises a money-back guarantee. However, if you cancelled within a cooling-off period and Yoga-Go failed to process your cancellation, you have grounds to dispute subsequent charges. Similarly, if the company continued to bill you after you provided written cancellation notice, you can recover those amounts.
The CCCS can clarify whether you qualify for a refund in your specific situation. If Yoga-Go refuses to acknowledge your cancellation, escalate your complaint to the CCCS with full documentation. The commission has the authority to compel refunds and impose penalties on non-compliant service providers.
How to cancel Yoga-Go
Your cancellation method depends on how you originally subscribed. Yoga-Go operates across three distinct payment platforms, and each requires a different cancellation workflow. Yafee has guided thousands of users through these steps, and identifying your subscription method first saves significant time and frustration.
Cancel Yoga-Go via google play store (Android devices)
If you subscribed through the Google Play Store on an Android phone or tablet, you must cancel through Google's subscription management system rather than the Yoga-Go app itself. Follow these steps precisely:
- Open the Google Play Store app on your Android device.
- Tap your profile icon in the top right corner of the screen.
- Select "Payments and subscriptions" from the menu that appears.
- Tap "Subscriptions" to view your active subscriptions.
- Locate and tap "Yoga-Go" in your list of active subscriptions.
- Tap "Cancel subscription" and follow the on-screen prompts to confirm your cancellation.
- Verify cancellation by checking your email for a confirmation message from Google Play.
- Confirm that Yoga-Go no longer appears in your active subscriptions list.
Google processes your cancellation immediately, and your access ends at the conclusion of your current billing period. You will not be charged for any subsequent renewal cycles.
Cancel Yoga-Go via apple app store (iOS devices)
If you subscribed through the Apple App Store on an iPhone or iPad, Apple manages your subscription renewal. You must cancel through Apple's settings rather than within the Yoga-Go app itself. Follow these steps:
- Open the Settings app on your iOS device.
- Tap your name at the top of the screen.
- Select "Subscriptions" from the menu.
- Find and tap "Yoga-Go" in your active subscriptions.
- Tap "Cancel subscription" and confirm your cancellation choice.
- Check your email for an Apple confirmation receipt.
- Return to Settings and verify that Yoga-Go no longer appears as an active subscription.
Apple stops charging your payment method immediately upon confirmation. Your access continues until the end of your current billing cycle, after which your subscription terminates automatically.
Cancel Yoga-Go via web account (direct subscription)
If you subscribed directly through Yoga-Go's website rather than via an app store, you must cancel through your Yoga-Go account dashboard. Follow these steps:
- Visit the Yoga-Go website and log into your account using your email address and password.
- Click on "Account Settings" or "My Account" in the menu.
- Navigate to "Subscriptions" or "Billing" within your account dashboard.
- Locate your active Yoga-Go subscription and click "Manage Subscription."
- Select "Cancel Subscription" and provide any feedback if requested.
- Confirm your cancellation by clicking the final confirmation button.
- Take a screenshot of the confirmation message or save any cancellation confirmation number.
- Check your email for a cancellation receipt from Yoga-Go.
Yafee recommends saving or printing your cancellation confirmation immediately. This document proves you submitted a valid cancellation request and protects you if disputes arise over future charges.
After you cancel Yoga-Go
Cancellation does not happen instantly. Your access ends at the conclusion of your current billing period, and your payment method will not be charged for any renewal after that date.
What happens to your Yoga-Go access
Once you cancel, your Yoga-Go account transitions to the free tier at the end of your billing cycle. You retain access to a limited selection of classes but lose premium features, offline downloads, and ad-free viewing. Your account history, saved classes, and progress data remain stored in your profile. If you wish to reactivate your premium subscription in the future, you can do so without losing this information.
Your payment method will not be charged on or after your cancellation date. If you see a charge after your billing cycle ends, contact Yoga-Go immediately with your cancellation confirmation and escalate to the CCCS if the company does not refund the erroneous charge within 14 days.
Monitor your bank statements
Check your credit card or bank statement for 30 to 60 days after your cancellation date. Verify that no further Yoga-Go charges appear. If your bank shows a renewal charge after your cancellation date, dispute the transaction immediately with your bank and provide your cancellation confirmation as evidence. Your bank can reverse the charge and potentially recover funds on your behalf.
Reactivating your subscription later
If you wish to reactivate Yoga-Go at any point in the future, you can subscribe again through your original payment method. Your profile and workout history remain accessible. You do not need to create a new account or lose any previous progress or saved content.
Common mistakes to avoid when cancelling Yoga-Go
Cancellation attempts often fail because users navigate the wrong system or miss critical confirmation steps. You can avoid these pitfalls with awareness and care.
Mistake 1: cancelling within the app instead of through your payment platform
Deleting the Yoga-Go app from your device does not cancel your subscription. Nor does simply signing out of your account. You must cancel through the payment platform where you subscribed: Google Play Store, Apple App Store, or Yoga-Go's website. Cancelling only within the app leaves your subscription active, and your payment method continues to be charged automatically.
Mistake 2: not saving your cancellation confirmation
Always screenshot or print your cancellation confirmation immediately. This proof protects you if Yoga-Go disputes your cancellation or your bank questions a chargeback. Without this documentation, you have no evidence that you submitted a valid cancellation request, and disputing erroneous charges becomes significantly more difficult.
Mistake 3: cancelling shortly before your renewal date but continuing to use the app
If you cancel two days before your renewal date, your subscription may still renew before the cancellation processes. Check the exact renewal date in your account settings and cancel at least five business days in advance. Yafee advises erring on the side of caution and cancelling as soon as you decide to end your subscription.
Mistake 4: failing to follow up if you do not receive a confirmation email
If you cancel but receive no confirmation email within 24 hours, contact Yoga-Go support or your payment platform immediately. Follow up in writing by email, retain the email receipt, and document the date and time you submitted your cancellation request. This record proves you acted in good faith if a dispute arises.
Refunds and disputing charges
Yoga-Go does not automatically refund subscription fees for cancelled memberships. However, you can recover erroneous or disputed charges through specific procedures.
When you may be entitled to a refund
You have grounds to request a refund in the following circumstances: (1) you cancelled within the allowed period and Yoga-Go charged you after your cancellation date; (2) Yoga-Go charged your payment method twice for a single billing cycle; (3) you never authorised a charge, and Yoga-Go cannot produce valid proof of your consent; or (4) you exercised your cooling-off rights and Yoga-Go did not honour the refund within the statutory period.
Contact Yoga-Go's support team in writing and request a refund with full details of your circumstances. Provide your cancellation confirmation, screenshots of your billing history, and any relevant correspondence. Allow 14 business days for a response.
Disputing a charge through your bank
If Yoga-Go refuses to refund an erroneous charge or you cannot resolve the dispute directly, contact your bank to dispute the transaction. Provide your bank with your cancellation confirmation, proof of your cancellation request, and evidence that you did not authorise a charge after your cancellation date. Your bank can reverse the charge and potentially recover funds, and may investigate whether Yoga-Go is engaging in unfair billing practices.
Escalating to the competition and consumer commission of singapore
If you have attempted to resolve the issue directly with Yoga-Go and your bank without success, lodge a formal complaint with the CCCS. The competition regulator has the authority to compel refunds, impose penalties on Yoga-Go for breaching consumer protection law, and require the company to change its billing practices. Yafee recommends including all documentation: your cancellation confirmation, email correspondence, bank statements, and a clear summary of your dispute.
Comparison: keeping versus cancelling Yoga-Go
Before you cancel, consider whether the service aligns with your fitness goals and budget. The following table compares the value proposition of maintaining your subscription against cancelling:
| Factor | Keep your subscription | Cancel |
|---|---|---|
| Monthly cost | $12.99 (monthly) or $8.33 (annual) | $0 |
| Class access | Full premium library, ad-free | Free tier only (limited classes) |
| Offline downloads | Available | Not available |
| Exclusive workshops | Included | Not included |
| Commitment required | Auto-renewal each month or year | No ongoing obligation |
| Best for | Regular practitioners committed to routine | Casual users or those seeking alternative services |
If you practise regularly and value the full class library and offline functionality, your subscription provides genuine value. If you rarely log in or have found another platform that better suits your needs, cancelling eliminates unnecessary spending and simplifies your subscriptions.
Protecting yourself: a post-cancellation checklist
Use this checklist to confirm that your cancellation has been processed correctly and to protect yourself against future disputes:
- Screenshot or save your cancellation confirmation message immediately.
- Note the exact date you cancelled and your current billing cycle end date.
- Verify that Yoga-Go no longer appears as an active subscription in your payment platform (Google Play, Apple App Store, or your bank account).
- Check your email for a cancellation confirmation from Yoga-Go or your payment provider within 24 hours.
- Monitor your bank statement for 30 to 60 days after your billing cycle ends to confirm no further charges appear.
- If a charge appears after your cancellation date, contact Yoga-Go support with your confirmation within seven days.
- If Yoga-Go does not refund an erroneous charge within 14 days, dispute the transaction with your bank.
- Retain all cancellation documentation and correspondence for at least 12 months.
Why users cancel Yoga-Go
Understanding common cancellation reasons helps you assess whether cancelling aligns with your own circumstances. Subscribers typically cancel for one or more of the following reasons: (1) they have insufficient time to use the service regularly and view the subscription as wasteful; (2) they have found a competitor platform with more classes, better instructors, or lower pricing; (3) they have shifted to in-person classes at a local studio; (4) their fitness priorities have changed or they have completed their fitness goals; or (5) they are managing their overall subscription expenses and consolidating digital services.
If your reason for cancelling relates to pricing, availability, or content quality, consider contacting Yoga-Go support to discuss your concerns. The company may offer retention incentives such as discounted renewal rates or extended trial periods. However, if your decision is firm, cancelling removes the automatic renewal obligation and stops all future charges.
Summary and next steps
Cancelling Yoga-Go is straightforward once you identify your subscription method and follow the correct platform workflow. Under Singapore's Consumer Protection (Fair Trading) Act, Yoga-Go must honour valid cancellation requests and cease charging your payment method after your final billing cycle. Your statutory rights are clear, and the Competition and Consumer Commission of Singapore (CCCS) enforces these protections if the company refuses to comply.
The key to avoiding disputes is documentation. Save your cancellation confirmation, monitor your statements, and escalate to the CCCS if charges continue after your cancellation date. Yafee has helped thousands of consumers cancel subscriptions and recover erroneous charges by following these precise procedures and maintaining clear records throughout the process.
Take action today: identify your subscription platform, navigate to the correct cancellation page, and complete your cancellation immediately. Retain your confirmation, and verify within 30 days that no further charges appear. Your financial wellbeing depends on active management of your subscriptions, and cancelling Yoga-Go puts you back in control of your spending.