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Frequently asked questions
Cancel Yoga-Go: The Right Way to Stop Payments
How to cancel Yoga-Go in south africa and protect your subscription rights
What Yoga-Go is and why you might want to cancel
Yoga-Go is a subscription-based fitness application that delivers on-demand yoga classes to your phone, tablet, or web browser. The service offers flexibility across multiple payment tiers: single-session purchases, monthly recurring plans, quarterly subscriptions, and lifetime access options. Whether you practice weight-loss focused routines, mobility work, general fitness, or restorative yoga, Yoga-Go streams content across iOS, Android, and web platforms at your convenience.
You may be here because your free trial ended and an unexpected charge appeared on your account, or perhaps your fitness priorities have shifted and the app no longer aligns with your routine. Whatever your reason, cancelling should be transparent and straightforward. At Yafee, we guide South African consumers through every step so you understand your options, avoid accidental re-charges, and know exactly where you stand legally.
Who uses Yoga-Go and what the service costs
Yoga-Go attracts people seeking structured, affordable yoga instruction from home. The platform appeals to users managing weight loss, improving balance, or building consistent fitness habits. Most users access content via smartphone, though web login gives you the flexibility to manage your account and view subscription details from any device.
Your south african consumer protection rights and Yoga-Go
South African law gives you specific legal rights when managing subscriptions, and Yoga-Go must comply with those rights regardless of where the company is registered.
What the consumer protection act covers for subscription cancellation
South Africa's Consumer Protection Act (CPA), 2008, is the primary legal framework protecting you when you cancel Yoga-Go. The CPA requires that subscription services provide clear, transparent information about automatic renewal before you pay, give you the right to cancel within a reasonable timeframe, and stop charging you immediately when you submit a valid cancellation request.
Under the CPA, you have the right to receive confirmation of your cancellation in writing. If Yoga-Go charges you after you have cancelled, or refuses to honour your cancellation request, you can lodge a formal complaint with the National Consumer Commission (NCC), South Africa's statutory consumer protection body. The NCC investigates violations and can compel the company to refund unauthorised charges.
Your legal position: You are protected by the Consumer Protection Act regardless of whether Yoga-Go is based in South Africa or overseas (the company operates from Cyprus). South African consumer law applies to any company selling subscriptions to South African consumers. If the company fails to cancel your subscription or continues to charge you after cancellation, you have the right to dispute the charge with your bank and lodge a complaint with the NCC.
Your right to a cooling-off period and refund under south african law
The CPA grants you a 30-day cooling-off period from the date of purchase for distance contracts, including subscriptions bought online. If Yoga-Go failed to disclose automatic renewal terms clearly before you paid, or if you cancel within that 30-day window, you may qualify for a full refund of your subscription fee.
To claim a refund under the cooling-off period, you must submit a written cancellation request (via email) within 30 days of your purchase date and include your order reference, subscription plan, and payment method. Keep all receipts, confirmation emails, and correspondence with Yoga-Go as evidence. If the company refuses to refund you within 14 days of receiving your cancellation request, you can escalate the matter to the NCC or your provincial consumer protection authority.
Cancellation methods available for Yoga-Go subscriptions
How you cancel Yoga-Go depends on how you originally purchased your subscription. Yafee has identified the primary cancellation routes below: through Google Play (Android), Apple App Store (iOS), or direct email to the company's support team.
Cancel through google play (Android devices)
If you purchased your Yoga-Go subscription via the Google Play Store, you must cancel there, not within the app itself. Google Play processes the cancellation and notifies Yoga-Go automatically.
- Open the Google Play Store app on your Android phone or tablet.
- Locate the coloured triangle icon on your home screen or app drawer.
- Tap your profile icon in the top right corner.
- This displays your Google account avatar or initials.
- Select "Manage subscriptions" from the dropdown menu.
- All active subscriptions linked to your Google Play account appear here.
- Tap "Yoga-Go" from the subscriptions list.
- The subscription details page opens, showing your billing cycle and payment method.
- Tap "Cancel subscription" at the bottom of the screen.
- Google Play may prompt you to select a reason for cancellation (optional but helpful for feedback).
- Confirm the cancellation when prompted.
- Your subscription cancels immediately, but you retain access until the end of your current billing cycle.
Timing tip: Cancel at least 24 hours before your next billing date to ensure Google Play processes your cancellation before the renewal charge posts to your account. Check your next billing date in the subscription details before you tap "Cancel subscription".
Cancel through apple app store (iOS devices)
If you purchased your Yoga-Go subscription via the Apple App Store, you cancel directly through your Apple account settings. Apple processes the cancellation and communicates it to Yoga-Go.
- Open the Settings app on your iPhone or iPad.
- Tap "Settings" on your home screen.
- Tap your Apple ID at the top of the Settings menu.
- This opens your personal Apple account page.
- Select "Subscriptions" from the list.
- All active App Store subscriptions appear here.
- Tap "Yoga-Go" from your active subscriptions.
- The subscription management page displays your billing date and renewal price.
- Tap "Cancel Subscription" at the bottom of the screen.
- Apple may offer a retention discount or prompt you to confirm your cancellation.
- Confirm by tapping "Confirm Cancellation" when prompted.
- You retain access through the end of your current billing period, and no further charges post after that date.
Important note: If you cancel directly in the Yoga-Go app (rather than through Apple Settings), your cancellation may not process. Always cancel through the Apple App Store settings to ensure Apple officially ends your subscription.
Cancel by email (direct contact with Yoga-Go)
If you purchased your subscription through Yoga-Go's website using a credit card, debit card, or other direct payment method (not Google Play or Apple App Store), you must contact the company's support team by email. Email is currently the only cancellation method available for direct purchases.
- Gather your account and subscription information.
- Write down your email address registered with Yoga-Go, subscription plan type, and the date you purchased your subscription.
- Open your email client and compose a new message.
- Address your email to the support address listed on Yoga-Go's website or in your purchase confirmation email.
- Write a clear cancellation request in the subject line.
- Use "Subscription Cancellation Request" or "Cancel My Yoga-Go Subscription" as your subject line.
- Include all relevant details in the email body.
- State your full name, email address associated with the account, subscription plan, and the date you wish to cancel (today's date or a specific future date).
- Request written confirmation of your cancellation.
- Ask Yoga-Go to reply with a confirmation email once your subscription has been cancelled and no further charges will be processed.
- Send the email and retain a copy for your records.
- Keep the sent email, any confirmation from Yoga-Go, and your original purchase receipt for at least 90 days.
Allow 5 to 7 business days for Yoga-Go to process your email cancellation request. If you do not receive a response within 7 days, send a follow-up email and consider taking a screenshot of your first email as proof of your cancellation attempt.
Yoga-Go subscription pricing and plan options
Understanding Yoga-Go's pricing structure helps you assess whether the service fits your budget and plan your cancellation timeline accordingly.
| Subscription plan | Billing cycle | Estimated monthly cost | Cancellation deadline |
|---|---|---|---|
| Monthly plan | Renews every 30 days | R 69 (approximately) | 24 hours before renewal |
| Quarterly plan | Renews every 90 days | R 179 (approximately R 60 per month) | 24 hours before renewal |
| Annual plan | Renews every 12 months | R 599 (approximately R 50 per month) | 24 hours before renewal |
| Lifetime access | One-time payment, no renewal | R 1,199 (one-time) | Not applicable (no recurring charge) |
| Single session | One-time purchase | R 19 per session | Not applicable (no subscription) |
Note: Prices shown are approximate and may vary based on currency fluctuations and promotional offers. Check your Yoga-Go account settings or purchase receipt for your exact plan details and renewal date.
Reasons why you might want to cancel Yoga-Go
Your reason for cancelling may influence whether you qualify for a refund or need to take further action to protect your account.
Unexpected charges or free trial issues
Many cancellations stem from a free trial ending and an automatic charge appearing on your account without clear notice. If Yoga-Go failed to disclose automatic renewal terms before your free trial ended, or if the charge appeared without your explicit consent, you have grounds to request a refund under the Consumer Protection Act. Contact the company immediately and reference the lack of clear disclosure in your cancellation email.
Change in fitness priorities or schedule
Your fitness needs may shift, or your daily schedule may no longer accommodate live or on-demand yoga. This is a valid reason to cancel, and you are entitled to cancel at any point in your subscription cycle without penalty, provided you meet the cancellation notice requirements (typically 24 hours before your next billing date).
Technical issues or poor customer service
If the app crashes frequently, prevents you from accessing classes you have paid for, or the company fails to respond to your support requests, you have grounds to cancel and request a refund for the service period during which the app was non-functional. Document the technical issue with screenshots and include this information in your cancellation request.
What happens after you cancel Yoga-Go
Understanding what occurs after you submit your cancellation request helps you monitor your account and avoid confusion about access and billing.
Access to content after cancellation
Once you cancel your subscription, you retain access to all downloaded content and your profile through the end of your current billing cycle. For example, if your next billing date is 15 January 2025 and you cancel on 8 January 2025, you can use Yoga-Go until 14 January 2025 (midnight). After that date, the app locks you out of streaming content unless you restart your subscription.
Checking your cancellation status
Log into your Yoga-Go account on the web (if available) or check your email for a cancellation confirmation from the company. If you cancelled via Google Play or Apple App Store, open those apps and navigate to your subscriptions; you should see "Cancelled" or no renewal date listed. Screenshot these pages as evidence of cancellation.
Monitoring for unwanted re-charges
Check your bank account or credit card statement 5 to 10 days after your cancellation to confirm no renewal charge appears. If a charge posts after you cancelled, contact your bank immediately to dispute it and provide your cancellation confirmation email as evidence. Then escalate the matter to Yoga-Go's support team and the National Consumer Commission if the company does not refund the disputed charge within 14 days.
Refund eligibility and how to claim a refund
Your eligibility for a refund depends on when you cancel and whether the company breached its obligations under South African consumer law.
Refund within the 30-day cooling-off period
If you cancel within 30 days of your first payment, you are entitled to a full refund under the Consumer Protection Act, provided Yoga-Go did not clearly disclose automatic renewal terms before you paid. To claim this refund, send an email to Yoga-Go's support address stating: "I cancel my subscription within the 30-day cooling-off period and request a full refund of [amount]. Please process this refund to my original payment method within 14 days." Include your purchase receipt and account email address.
Partial refund for service interruption
If the app was unavailable for a significant portion of your billing cycle due to technical issues, you may claim a partial refund for the unusable service period. Document the outage dates and contact Yoga-Go with this evidence; many companies will offer a pro-rated refund (refund for the days you could not use the service) to avoid escalation to the NCC.
Refund denial and escalation to the national consumer commission
If Yoga-Go refuses your refund request within 14 days, you can lodge a formal complaint with the National Consumer Commission. Visit the NCC website (www.ncc.org.za), complete an online complaint form, and attach all supporting evidence: cancellation confirmation, refund request email, and your bank statement showing the charge. The NCC will investigate at no cost to you and can compel Yoga-Go to refund your money.
Common mistakes that can delay or prevent cancellation
Cancelling a subscription should be straightforward, but a few common errors can derail your request. Stay alert to these pitfalls so you cancel successfully on your first attempt.
Cancelling only in the app instead of the payment platform
Many users open the Yoga-Go app, tap "Settings" or "Account", and think they have cancelled. In reality, only Google Play, Apple App Store, or Yoga-Go's support email can officially end your subscription. If you cancel only in the app, the charge still renews on your next billing date. Always cancel through your payment platform: Google Play (Android), Apple Settings (iOS), or email Yoga-Go directly for web purchases.
Forgetting to check your renewal date
Your cancellation must be processed at least 24 hours before your next billing date. If you cancel one hour before renewal, some payment platforms may still charge you for the next cycle. Check your subscription renewal date before you submit your cancellation, and cancel immediately if your next billing date is within 24 hours.
Failing to retain confirmation of your cancellation
If a charge appears after you cancel and you cannot produce proof of your cancellation, your bank may refuse to reverse the charge. Always take a screenshot of your cancellation confirmation (Google Play, Apple, or email confirmation from Yoga-Go) and keep it for at least 90 days.
Using an old or inactive email address
If you cancel by email but use an outdated email address, Yoga-Go may send your confirmation to the wrong inbox and you will miss proof of cancellation. Before you email Yoga-Go, verify that you are sending the request from the same email address registered with your account.
Checklist for cancelling Yoga-Go successfully
Use this checklist to ensure you complete every step and retain all necessary documentation.
| Task | Completed | Notes |
|---|---|---|
| Identify your original payment method (Google Play, Apple, or direct) | Yes / No | Check your purchase receipt email. |
| Note your subscription renewal date | Yes / No | Cancel at least 24 hours before this date. |
| Submit your cancellation request through the correct channel | Yes / No | Use Google Play, Apple Settings, or email Yoga-Go directly. |
| Request written confirmation of your cancellation | Yes / No | Ask the company to reply with a confirmation email. |
| Take a screenshot of your cancellation confirmation | Yes / No | Store this for 90 days as proof. |
| Monitor your bank statement for unwanted re-charges | Yes / No | Check 5 to 10 days after your renewal date. |
When to keep your Yoga-Go subscription versus cancelling
Before you cancel, consider whether the service still adds value to your life, and assess whether pausing temporarily might suit your needs better than permanent cancellation.
| Situation | Recommendation | Action |
|---|---|---|
| You use Yoga-Go regularly and enjoy the content | Keep your subscription | No action needed. |
| You do not use the app but might in future | Cancel and restart later if needed | Cancel now to stop charges; rejoin anytime. |
| You cannot afford the monthly fee right now | Cancel or downgrade to a less frequent plan | Cancel and restart when your budget allows. |
| You experience frequent technical problems | Cancel and claim a refund | Email support with evidence of outages, then escalate to the NCC if refused. |
| You were charged without clear consent or notice | Cancel and request a refund | Cancel within 30 days and cite lack of disclosure in your refund request. |
| You found a better value fitness app | Cancel and switch services | Cancel at least 24 hours before renewal, then download your new app. |
Contact details and escalation routes for Yoga-Go
If Yoga-Go fails to honour your cancellation request or refuses a refund you believe you are entitled to, escalate your complaint through the appropriate channels.
Yoga-Go direct contact information
Yoga-Go is operated by WELLTECH APPS LIMITED, registered in Cyprus. The company does not maintain a South African office, so email is your primary contact method. Look for the support email address in your purchase receipt email, on the Yoga-Go website, or within the app's "Help" or "Contact Us" section. Send all cancellation and refund requests via this email address and request a reply within 5 business days.
Escalation to the national consumer commission
If Yoga-Go does not cancel your subscription or respond to your refund request within 14 days, lodge a formal complaint with the National Consumer Commission (NCC). The NCC is South Africa's statutory consumer protection body and has power to compel companies to honour your rights under the Consumer Protection Act.
Visit www.ncc.org.za, access the online complaint form, and provide: your full name, contact details, a description of the issue, dates of your cancellation request and any refund request, copies of your cancellation confirmation and Yoga-Go's response (or lack thereof), and your bank statement showing the charge. The NCC investigates at no cost to you.
Chargeback through your bank
If a charge appears on your account after you cancelled and Yoga-Go refuses to refund it, contact your bank directly and request a chargeback (also called a dispute or reversal). Your bank will ask you to provide proof of cancellation (screenshot of your cancellation confirmation from Google Play, Apple, or email from Yoga-Go). Submit this evidence within the dispute window (typically 30 to 90 days from the disputed charge date) and your bank will often reverse the charge within 10 to 15 business days.
Yafee helps you understand your cancellation rights and take action
Cancelling a subscription should be transparent, fast, and free of confusion. At Yafee, we have helped thousands of South African consumers cancel fitness apps and other subscriptions while protecting their rights under the Consumer Protection Act. Whether you cancel via Google Play, Apple App Store, or email Yoga-Go directly, our guides walk you through each step and explain your legal standing if the company fails to honour your request.
Keep your cancellation confirmation, monitor your account for unwanted re-charges, and know that you can escalate to the National Consumer Commission at any time if Yoga-Go does not comply. Your right to cancel is protected by law, and no company can trap you in a subscription you no longer want. Visit Yafee today for personalised guidance on cancelling any subscription service and understanding your consumer rights in South Africa.