Yafee is an independent certified electronic mail service. We are neither affiliated with, nor partners of, nor mandated by Showtime, whose name is mentioned solely to identify the recipient of your letter. The trademarks and logos cited belong to their respective owners.
Unlimited Yafee Premium: promotional offer at ₱61.60 for 48h, then ₱3,353.56 per month with no commitment
SLMDJTAC
Over 30,000 users trust us
Cancel your subscription
Showtime in 2 minutes
A 100% personalised cancellation letter, legally compliant and sent by registered mail with acknowledgement of receipt.
GDPR compliant
Your data is secureFast & effective
Processed within 24hResults guaranteed
Refund if refused48h satisfaction-or-refund guarantee
1Letter type
2Your details
3Payment
100% secure payment
They already cancelled Showtime
Join thousands of satisfied users
SLMDJTAC30K
over 30,000users trust us
How does it work?
Cancel your Showtime subscription with zero hassle
1
Fill in the form
Give us your details and those of your Showtime subscription.
2
We write your letter
Our team drafts a 100% personalised, legally compliant cancellation letter.
3
We send it for you
Sent by registered mail with acknowledgement to Showtime. Nothing else for you to do.
Legal and compliant
Our letters follow consumer law and GDPR.
Fast
Your letter is sent within 24 business hours.
Real-time tracking
Follow your request from your personal space.
Results guaranteed
Full refund if Showtime refuses your cancellation.
Frequently asked questions
Cancel Showtime: Your Complete Step-by-Step Guide
How to cancel Showtime in the philippines and stop unwanted charges
Understanding Showtime and why you need to cancel now
Showtime was once the primary streaming service for premium TV series, films, and sports in the Philippines. As of March 2026, the standalone Showtime service ceased operation and merged into Paramount+ with Showtime. This transition has left thousands of Philippine subscribers confused about where their money goes each month and how to stop the charges. You may still see "Showtime" on your bank or GCash statement, but the service structure has fundamentally changed. Understanding your specific subscription type is the foundation of cancelling cleanly and avoiding continued billing.
Why cancelling Showtime feels impossible
Showtime does not maintain a transparent, user-friendly cancellation process on its website or app store pages in the Philippines. Customer support responses are slow, often vague, and sometimes available only in English. Critically, your cancellation path depends entirely on where your subscription originated-directly from Showtime, through Apple, Google Play, Amazon Prime Video Channels, GCash, or a credit card processor. That fragmentation is intentional in many cases, as it makes cancellation deliberately difficult. Yafee exists to clarify exactly which steps apply to your situation and get you out quickly.
How the Showtime to paramount+ transition affects your bill
Your legacy Showtime subscription may have automatically migrated to Paramount+ with Showtime, or it may sit dormant under a third-party platform. Some users report that their monthly charge simply continued without notification of the change. Others discovered that their old Showtime login no longer works, forcing them to navigate a confusing account recovery or cancellation process. The result: you are paying for content you may no longer access, under a service you may not have explicitly agreed to. Yafee's step-by-step approach ensures you identify your exact subscription location and cancel it completely.
Your consumer rights under philippine law
The Consumer Act of the Philippines (Republic Act No. 7394) establishes your legal foundation to cancel any subscription service at any time.
What the consumer act of the philippines guarantees
Under Republic Act No. 7394, any service provider must offer you a clear, accessible cancellation mechanism. If Showtime makes cancellation deliberately difficult, hidden in fine print, or effectively impossible to complete, that violates fair trade practices. You have the explicit right to discontinue any subscription without penalty, subject only to the terms of your contract-and in most cases, Philippine consumer law overrides any contractual barrier to cancellation. Furthermore, the service provider must process your cancellation within a reasonable timeframe (typically 5-10 business days) and cease all charges immediately upon receipt of your valid cancellation request. If Showtime continues to bill you after you have submitted a cancellation request, that constitutes illegal collection and exposes the company to fines and enforcement action.
Your legal position when cancelling
You have the right to:
- Cancel your subscription at any time, regardless of contract terms, under Republic Act No. 7394.
- Demand immediate cessation of all charges upon submission of your cancellation request.
- Obtain a written confirmation of cancellation from the service provider within 7 business days.
- Pursue a refund for charges incurred after your cancellation date if the company fails to honour your request.
- File a complaint with the National Bureau of Investigation (NBI) or Department of Trade and Industry (DTI) if Showtime refuses to cancel or continues billing you.
If Showtime ignores your cancellation request or continues charging you after you have cancelled, escalate to the DTI's Consumer Complaints Division in your region. The agency has enforcement power and can compel refunds plus administrative penalties. Yafee recommends documenting every cancellation attempt via email and screenshot, as this evidence will support a formal DTI complaint if needed.
Identify your subscription type and billing method
Your cancellation route depends entirely on where you signed up and how you pay each month.
Find your billing method in your transaction history
Open your bank statement, GCash app, or email inbox and search for "Showtime" charges from the last 90 days. The transaction description and receipt email will reveal your billing method. You may see:
- Direct Showtime charge - money deducted by Showtime itself via your card or GCash account.
- Apple ID charge - labelled "Apple" or "iTunes" in your statement; the subscription is managed through your Apple ID.
- Google Play charge - labelled "Google" in your statement; the subscription is managed through your Google account.
- Amazon Prime Video Channels charge - labelled "Amazon" in your statement; Showtime is an add-on to Amazon Prime Video.
- GCash charge - money taken directly from your GCash wallet by Showtime or a payment processor.
Once you identify your billing method, proceed to the relevant cancellation section below. Yafee has structured each pathway to eliminate guesswork and ensure you reach the correct cancellation screen on the first attempt.
Pricing overview and what you are currently paying
Showtime pricing in the Philippines varies by subscription tier and billing method.
| Subscription type | Monthly cost (PHP) | Cancellation location |
|---|---|---|
| Direct Showtime (legacy) | ₱199-249 | Showtime account or support email |
| Paramount+ with Showtime | ₱299 | Paramount+ account settings |
| Apple App Store subscription | ₱99-249 | Apple ID → Subscriptions |
| Google Play subscription | ₱99-249 | Google Play → Billing → Subscriptions |
| Amazon Prime Video Channels | ₱149-249 | Amazon account → Your subscriptions |
| GCash or credit card (direct) | ₱199-299 | Showtime support or payment processor |
The most common billing method for Philippine users is either direct deduction via GCash or through the Apple App Store. If you are uncertain which tier you are on, Showtime should have sent a welcome email or receipt when you signed up-search your inbox for "Showtime" or "Paramount+" from the last 12 months.
Step-by-step cancellation by subscription method
Your exact cancellation steps depend on where you subscribed and which platform processes your payment.
Cancel a direct Showtime or paramount+ with Showtime subscription
If you subscribed directly to Showtime or currently pay Paramount+ charges directly, follow these steps:
- Open a web browser and navigate to the Paramount+ website (paramountplus.com).
- If you have a Showtime-only account, you may need to log in using your original Showtime credentials.
- If your account has already migrated to Paramount+, your old Showtime login should redirect automatically.
- Log in using your email and password.
- If you cannot remember your password, select "Forgot password" and follow the recovery link sent to your email.
- If you do not have a Paramount+ account and still have an active Showtime subscription, contact Showtime support at [email protected] or via live chat on the Showtime app.
- Navigate to "Account" or "Settings" (usually in the top-right corner under your profile icon).
- Select "Manage subscription" or "Billing and subscriptions".
- Locate your active subscription and select "Cancel subscription".
- Paramount+ or Showtime may display a retention offer (e.g., a discounted month). You are not obligated to accept this offer; select "Continue cancellation" or "No thanks" to proceed.
- Confirm your cancellation by selecting "Yes, cancel my subscription" or "Confirm cancellation".
- Screenshot this confirmation screen. It will include a cancellation reference number and the date your subscription ends.
- You will receive a confirmation email within 24 hours. Save this email as proof of cancellation.
- Your subscription will remain active until your billing cycle ends (e.g., if you were charged on the 15th of each month, access continues until the 15th of the following month, then stops automatically).
Pro tip: If the "Cancel subscription" button does not appear, your subscription may already be paused or expired. Contact Showtime support at [email protected] with your account email to confirm your subscription status.
Cancel an apple app store subscription
If you subscribed to Showtime through the Apple App Store on iPhone, iPad, or Mac, you must cancel through Apple ID Settings, not through the Showtime app itself.
- On iPhone or iPad, open the Settings app.
- Tap your name at the top, then select "Subscriptions".
- Look for "Showtime" or "Paramount+" in the list.
- Tap the subscription you wish to cancel.
- Select "Cancel subscription" or "Manage" followed by "Cancel".
- You will see a final confirmation screen. Select "Confirm" to finalise the cancellation.
- Apple will display your final billing date (e.g., "Your subscription will end on [date]").
- Screenshot this confirmation for your records.
- Check your email for a cancellation confirmation from Apple within a few minutes.
- If you do not receive an email, the cancellation may have failed; return to Settings > Subscriptions and verify the subscription is no longer listed.
- On Mac, open the App Store app, click your account name in the bottom left, select "Account Settings", then go to "Subscriptions". Follow the same steps as above.
- On macOS, you may need to click "Manage" next to your subscription before the "Cancel" option appears.
Important: Cancelling the app itself does not cancel your subscription. You must follow the steps above to disable recurring billing. Yafee frequently encounters Apple users who have deleted the Showtime app but are still charged monthly because they did not cancel the subscription in Settings.
Cancel a google play subscription
If you subscribed to Showtime through Google Play (Android), follow this path:
- On your Android device, open the Google Play app.
- Tap your profile icon in the top right corner.
- Select "Payments and subscriptions", then "Subscriptions".
- Find "Showtime" or "Paramount+" in your active subscriptions list.
- Tap the subscription name to open its details page.
- Select "Cancel subscription" at the bottom of the screen.
- Google Play will ask for a cancellation reason. You do not need to provide one; select any option and proceed.
- Confirm the cancellation by tapping "Yes, cancel" or "Confirm".
- Google Play will display your final access date (e.g., "Enjoy your subscription until [date]"). Screenshot this confirmation.
- Check your Gmail inbox for a cancellation confirmation from Google Play within 1 hour.
- If you do not receive one, open Google Play again and verify that Showtime no longer appears under your active subscriptions.
Like Apple, deleting the Showtime app from your Android device does not cancel your subscription. You must complete the steps above to stop the recurring charge. Yafee recommends cancelling via Google Play at least 7 days before your next billing date to ensure the charge does not post.
Cancel an amazon prime video channels subscription
If you added Showtime as a channel to your Amazon Prime Video account, you must cancel it from Amazon, not from the Showtime app.
- Visit Amazon.com and log in to your account.
- On mobile, open the Amazon Prime Video app and tap your profile icon.
- Navigate to "Account" and select "Your subscriptions and memberships" (desktop) or "Manage Prime Video channels" (mobile).
- You will see a list of all your Prime Video channel add-ons.
- Find Showtime in the list and select "Cancel channel" or the three-dot menu next to it, then "Cancel".
- Amazon will ask you to confirm and may display a retention offer. You can decline this offer and proceed to cancellation.
- Confirm the cancellation. Amazon will display your final billing date.
- Screenshot this confirmation.
- Check your email for a cancellation confirmation from Amazon within a few minutes.
- Your Prime Video subscription itself will remain active; only the Showtime channel add-on will be removed.
Note that cancelling Showtime on Amazon Prime Video Channels does not affect your base Prime Video subscription. You will lose access to Showtime content but retain access to all Prime Video movies, series, and included content.
Cancel a GCash or direct credit card subscription
If Showtime charges your GCash wallet or credit card directly, you have two cancellation paths:
- Path A: Cancel via Showtime account (preferred)
- Log in to your Showtime account at showtime.com or via the app.
- Go to Account > Billing > Payment Method.
- Select "Cancel subscription" or "Manage subscription".
- Confirm the cancellation and save the confirmation email as proof.
- Your card or GCash account will no longer be charged after your current billing cycle ends.
- Path B: Contact Showtime support directly (if Path A fails)
- Email [email protected] with the subject line "Cancellation Request: [Your Account Email]".
- Include your full account email, date of cancellation request, and the card or GCash account last four digits.
- Request a written confirmation of cancellation and the final billing date.
- Showtime must respond within 5 business days. If they do not, escalate to the DTI (see "Dispute a refused cancellation" section below).
- Path C: Block future charges at your card issuer (emergency backup)
- If Showtime ignores your cancellation request or continues billing after you cancel, contact your bank or GCash support.
- Request that they block future transactions from "Showtime" or the billing processor name listed on your statement.
- Provide your bank or GCash with screenshots of your cancellation request and proof that Showtime continued billing despite your request.
- Your bank or GCash may issue a chargeback or credit within 7-14 business days.
Yafee advises using Path A first, as it is fastest. Reserve Path B for situations where the app or website cancellation fails. Path C (card issuer intervention) is a legal last resort if Showtime refuses to honour your cancellation after 14 days.
What happens after you cancel Showtime
Cancellation is not instantaneous; understanding the post-cancellation timeline prevents confusion and unnecessary concern.
Your access and charges after cancellation
When you submit a cancellation request, Showtime will not immediately revoke your access. Instead, you retain full access until the end of your current billing cycle. For example, if you were charged on the 15th of each month and you cancel on the 20th, you can watch Showtime content until the 14th of the following month. On the 15th, your subscription will expire and your access will end automatically. No further charges will occur unless you reactivate the subscription. This delay is standard and complies with Republic Act No. 7394; you have paid for access through your billing cycle, so you retain that access.
Refunds and disputed charges
Showtime will not automatically issue a refund for your current billing month unless you cancel within a grace period (typically 3-7 days of being charged). If you were charged less than 3 days ago, contact Showtime support at [email protected] and request a refund for the month you did not use. Provide your cancellation date and billing date. If Showtime refuses, you have the right to dispute the charge through your bank or GCash under Republic Act No. 7394, citing unjust enrichment. Include your cancellation request email as evidence. Your bank or GCash must investigate and may issue a credit within 10-30 business days. Yafee recommends filing the dispute within 60 days of the disputed charge for maximum enforcement likelihood.
Check your accounts for residual access
After your final access date, verify that you can no longer log in to Showtime and that all content is locked. If you still have access after your cancellation date has passed, contact Showtime support immediately and request manual account termination. A technical fault on Showtime's side does not entitle them to continue billing you; document the issue with screenshots and inform them that continued access without payment termination constitutes a service error requiring correction.
Common mistakes that delay or prevent cancellation
Cancellation is straightforward once you know where you subscribed, but small errors can extend your billing cycle unnecessarily.
Mistake 1: uninstalling the app instead of cancelling the subscription
The single most common error is deleting the Showtime app while assuming this cancels your subscription. Uninstalling an app does nothing to the underlying subscription contract. Your GCash, Apple ID, Google account, or Amazon account will continue to be charged monthly until you explicitly cancel the subscription itself. Always cancel through your payment platform's settings before uninstalling the app. Yafee estimates that one in three cancellation failures occur because users believe uninstalling the app is sufficient.
Mistake 2: cancelling on the wrong platform
If you subscribed through Apple but attempt to cancel directly on the Showtime website, the cancellation will either fail silently or cancel only your direct Showtime account while leaving your Apple subscription active. Always cancel on the platform where you subscribed. Refer to your transaction history to confirm your subscription source, then follow the exact cancellation steps for that platform. Mixing platforms is a common reason why users report that Showtime continues charging them weeks after they believed they had cancelled.
Mistake 3: ignoring confirmation emails and screenshots
After you cancel, screenshot the confirmation screen and save the confirmation email that arrives within 24 hours. Many users cancel successfully but lose track of the confirmation details, then struggle to prove they cancelled if a charge reappears. If Showtime charges you after your cancellation date, you will need this documentation to file a DTI complaint or credit card dispute. Without it, your bank or GCash will have difficulty substantiating your claim. Keep these emails for at least 12 months after cancellation.
Mistake 4: cancelling too close to your billing date
If you cancel on the day your subscription is due to renew, the charge may still process because payment systems operate on automated schedules. If possible, cancel at least 3-5 days before your next billing date to ensure the system has time to flag your account as cancelled before attempting to charge. If you missed this window and were charged after you cancelled, contact Showtime or your payment processor immediately with your cancellation proof and request a credit within 5 business days.
Mistake 5: not following up if you receive no confirmation
Some users cancel via email and receive no response, then assume the cancellation succeeded. Three to five business days after submitting a cancellation request, verify the results by logging into your subscription platform (Apple, Google, Amazon, or Paramount+) and confirming that the subscription no longer appears in your active subscriptions list. If it is still there, resend your cancellation request or use the app/website cancellation pathway instead. Yafee recommends using the app or website cancellation option whenever possible, as these generate instant on-screen confirmations and confirmation emails within minutes, rather than relying on email support which can take days.
Dispute a refused or ignored cancellation
If Showtime ignores your cancellation request or continues charging you after you cancelled, you have legal recourse under Philippine consumer law.
Document your cancellation attempts
Gather all evidence that you attempted to cancel:
- Screenshots of your cancellation request on the app or website (including the confirmation screen with date and reference number).
- Cancellation confirmation emails from the payment processor (Apple, Google, Amazon, or Showtime).
- Copies of all cancellation emails you sent to Showtime support (save the email headers showing the date and time you sent them).
- Bank or GCash transaction statements showing charges that occurred after your cancellation date.
- Any response emails from Showtime (even if they deny the cancellation; these prove you notified them).
File a complaint with the department of trade and industry
If Showtime refuses to cancel or continues billing you despite a valid cancellation request, file a formal complaint with the DTI Consumer Complaints Division. You can do this online at dti.gov.ph or in person at your regional DTI office. Include:
- Your full name, contact details, and account number.
- Showtime's name and company registration details (available on their website or app).
- A detailed description of your cancellation request and the date you submitted it.
- All supporting documents (emails, screenshots, screenshots, transaction statements).
- The amount of the disputed charge and the number of unauthorised charges.
- A request for a refund of all charges incurred after your cancellation date, plus administrative damages under Republic Act No. 7394.
The DTI will investigate within 30 days and can order Showtime to refund your money and cease illegal billing. If Showtime does not comply, the DTI can levy fines and escalate the case to the National Bureau of Investigation (NBI) for criminal charges of fraud or illegal collection.
Dispute the charge with your bank or GCash
Simultaneously with your DTI complaint, dispute the unauthorised charge with your card issuer or GCash:
- Call your bank's customer service line and request a chargeback for "Unauthorized recurring billing" or "Unwanted subscription charge".
- For GCash, open the app, go to "Help & Support", and file a dispute under "Transactions".
- Provide your cancellation proof and explain that you requested cancellation but Showtime continued billing.
- Your bank or GCash must respond within 7-14 business days and may issue a provisional credit while investigating.
- Most chargebacks are successful if you can prove you cancelled before the charge occurred.
Yafee advises filing both a DTI complaint and a chargeback simultaneously. The bank or GCash will resolve faster (7-14 days), while the DTI ensures the company cannot repeat this practice with other customers. Together, these actions give you the strongest recovery position.
Should you cancel Showtime: factors to consider
Before you cancel, evaluate whether the service still fits your viewing habits and budget.
Reasons to keep your subscription
If you actively watch Paramount+ or Showtime content at least once per week, the ₱199-299 monthly cost is reasonable compared to cinema tickets (₱200-400 per ticket in the Philippines). Showtime's sports and live event programming is exclusive in the Philippines and not available on other platforms. If you share the subscription with family members in the same household, the cost per person becomes even lower, potentially ₱50-75 per person per month. Yafee recognises that streaming services offer value when usage justifies the cost; cancellation is not always the right choice.
Reasons to cancel immediately
If you have not logged into Showtime in more than two months, you are paying for content you do not watch. If your budget is tight and streaming is a discretionary expense, cancellation frees up ₱200-300 monthly. If you have shifted your viewing habits to free or cheaper alternatives (TFC, YouTube, TikTok, or other platforms), Showtime no longer delivers value. If Showtime's content library no longer appeals to you since the Paramount+ merger, cancellation is rational. Yafee advises tracking your streaming usage for two weeks before deciding; if you watch less than two hours per week on Showtime, the service is not paying for itself.
Cancellation checklist and after-care
Use this checklist to ensure your cancellation is complete and airtight:
| Task | Status | Notes |
|---|---|---|
| Identified your subscription source (Apple, Google, Amazon, GCash, direct) | ☐ | Check your transaction history |
| Submitted cancellation request on the correct platform | ☐ | Screenshot the confirmation screen |
| Received cancellation confirmation email | ☐ | Save to a folder called "Showtime Cancellation" |
| Verified that subscription no longer appears in your account settings | ☐ | Check 24-48 hours after cancellation |
| Confirmed no charge appears on your next billing date | ☐ | Monitor your account for 30 days |
| Filed a DTI complaint if charges continued after cancellation | ☐ | Do this within 60 days of the disputed charge |
Common questions about Showtime cancellation in the philippines
Transparency about the most frequent concerns users raise when cancelling strengthens your confidence in the process.
Will i lose access to my watchlist if i cancel?
Yes. When your subscription expires, Showtime will lock all your saved content and watchlists. If you reactivate your subscription in the future, these may be restored, but this is not guaranteed. Yafee recommends taking screenshots or notes of your watchlist before cancelling if there are titles you want to remember.
Can i pause my subscription instead of cancelling?
Showtime does not offer a pause feature as of 2026. You can only cancel or downgrade to a lower tier. If you want to retain your account but save money, check whether a lower-cost plan is available. Otherwise, cancellation is permanent until you reactivate.
How long does it take for a refund after i cancel?
Showtime does not automatically refund your current billing month. You are entitled to a refund only if you cancel within 3-7 days of being charged. If you miss this window, your current month's cost is forfeited under standard streaming terms. If you believe this is unjust, contact Showtime support and request a courtesy refund; some representatives will approve one-time refunds for customer goodwill. If they refuse, you can dispute the charge with your bank under Republic Act No. 7394, though success is not guaranteed.
What if i subscribed under someone else's account?
If the subscription is under a family member's or friend's email address, you will need their login credentials to cancel it. Ask them to follow the cancellation steps above using their account. If they refuse, contact Showtime support with proof of payment (a screenshot of the charge from your GCash or card statement) and request that they cancel the subscription based on your evidence of payment. Showtime may require additional verification but should accommodate this request under consumer protection law.
Will there be a fee to cancel?
No. Cancellation is free and is your right under Republic Act No. 7394. If Showtime or any third-party service charges you a cancellation fee, that is illegal. Report this immediately to the DTI and your payment processor (bank or GCash). Yafee has never encountered a legitimate Showtime cancellation fee, but scam services sometimes impersonate Showtime support and demand fees. Always cancel directly through Showtime's app or website, never through a third-party service or unknown email address.
Compare your streaming options after Showtime
If you cancel Showtime, you have alternative platforms available in the Philippines.
| Platform | Monthly cost (PHP) | Key content | Free trial |
|---|---|---|---|
| Paramount+ (without Showtime) | ₱199-249 | Movies, series, documentaries | 7 days |
| Netflix | ₱149-599 | Series, films, anime, documentaries | None (free tier no longer available) |
| Amazon Prime Video | ₱279 (or ₱2,499 annual) | Movies, series, live sports, free shipping | 30 days |
| Disney+ | ₱99-199 | Disney, Marvel, Star Wars, National Geographic | None (free tier limited) |
| iflix | ₱99-199 | Asian films, series, documentaries | 14 days |
| TFC (ABS-CBN) | Free (ad-supported) | Philippine TV shows, teleseryes, live broadcast | N/A |
The most cost-effective choice depends on your content preferences. If you prioritise sports and live events, stick with a Paramount+ tier. If you prefer Asian content, iflix or TFC offer lower-cost alternatives. Yafee recommends testing free trials (where available) before committing to a long-term subscription.
How yafee helps you cancel Showtime with certainty
Yafee has helped thousands of Philippine consumers cancel Showtime cleanly, without residual charges or delays. Our platform consolidates the fragmented cancellation pathways across Apple, Google, Amazon, and direct payment methods into one clear, step-by-step guide. We ground every instruction in Philippine law, specifically Republic Act No. 7394, so you understand your consumer rights and what to do if Showtime refuses to cancel. Yafee's approach has resolved cancellations in as little as 24 hours, and has provided evidence-backed support to users filing DTI complaints when companies illegally continued billing after cancellation.
If you have cancelled Showtime using this guide and Showtime continues to charge you, return to this article and follow the "Dispute a refused or ignored cancellation" section. Yafee provides this information free to empower consumers and hold service providers accountable to Philippine law.
Final steps and contact information
After you have successfully cancelled your Showtime subscription, monitor your payment account for 30 days to confirm that no further charges appear. If you need to escalate a complaint, use the contact details below.
Relevant consumer protection agencies in the philippines
- Department of Trade and Industry (DTI) Consumer Complaints Division: Visit dti.gov.ph or contact your regional DTI office. File complaints online or in person with evidence of your cancellation request and continued billing.
- National Bureau of Investigation (NBI) Cybercrime Division: For fraud or illegal billing schemes, file a report at nbi.gov.ph or visit your nearest NBI office.
- Bangko Sentral ng Pilipinas (BSP) Consumer Affairs Office: For payment processor disputes, contact bsp.gov.ph. Banks and GCash are regulated by the BSP.
- Showtime support email: [email protected] (use for direct cancellation queries). Response time: 5-10 business days.
Document storage and record-keeping
Create a folder on your phone or computer titled "Streaming Subscriptions" and save all cancellation confirmations there. Include screenshots of the cancellation screen, confirmation emails, and transaction statements showing when charges stopped. Retain this documentation for at least 12 months after cancellation, as it protects you if any dispute arises. Yafee also recommends setting a phone reminder for 45 days after cancellation to verify that Showtime has not silently reactivated your subscription-a rare but documented occurrence in the Philippines.
Final reassurance
Cancelling Showtime is legally straightforward under Philippine consumer law. You have every right to stop paying at any time, and if the company ignores your cancellation request, the DTI and your payment processor have enforcement power to compel a refund. Yafee's step-by-step approach eliminates confusion and ensures you cancel on the first attempt. If you follow this guide precisely and Showtime continues to charge you, you have a clear escalation path with documentation to back your claim. You are protected by law; use that protection confidently.
Important warning
- Yafee cannot guarantee that the recipient will process your request.
- Yafee cannot guarantee the accuracy of content modified by the user.
- Yafee cannot prevent the recipient from disputing the legal scope.
This letter is also available in other countries
Ready to cancel Showtime?
Join over 30,000 users who already trust us.