Yafee is an independent certified electronic mail service. We are neither affiliated with, nor partners of, nor mandated by Overtime, whose name is mentioned solely to identify the recipient of your letter. The trademarks and logos cited belong to their respective owners.
Unlimited Yafee Premium: promotional offer at ₱61.60 for 48h, then ₱3,353.56 per month with no commitment
SLMDJTAC
Over 30,000 users trust us
Cancel your subscription
Overtime in 2 minutes
A 100% personalised cancellation letter, legally compliant and sent by registered mail with acknowledgement of receipt.
GDPR compliant
Your data is secureFast & effective
Processed within 24hResults guaranteed
Refund if refused48h satisfaction-or-refund guarantee
1Letter type
2Your details
3Payment
100% secure payment
They already cancelled Overtime
Join thousands of satisfied users
SLMDJTAC30K
over 30,000users trust us
How does it work?
Cancel your Overtime subscription with zero hassle
1
Fill in the form
Give us your details and those of your Overtime subscription.
2
We write your letter
Our team drafts a 100% personalised, legally compliant cancellation letter.
3
We send it for you
Sent by registered mail with acknowledgement to Overtime. Nothing else for you to do.
Legal and compliant
Our letters follow consumer law and GDPR.
Fast
Your letter is sent within 24 business hours.
Real-time tracking
Follow your request from your personal space.
Results guaranteed
Full refund if Overtime refuses your cancellation.
Frequently asked questions
Cancel Overtime: Step-by-Step Guide
How to cancel Overtime and stop recurring fitness charges in the philippines
What Overtime is and how it works
Overtime is a subscription-based fitness and adaptive coaching platform designed for working professionals who need flexible training programs and personalized workout guidance. The service delivers real-time workout adjustments and coaching features through a digital app and web interface, charging users a recurring monthly or annual fee in US dollars.
If you have enrolled with Overtime, you are paying one of two billing structures: monthly or annual subscription. The company handles cancellations, refunds, and customer support via email, phone, and a Zendesk help center. Nevertheless, many Filipino users report that the cancellation process remains opaque, support responsiveness is inconsistent, and billing reversals take weeks to process. Yafee has reviewed these user experiences and created this guide to help you exit your subscription cleanly and recover any owed refunds.
Pricing structure for filipino users
Overtime charges all users in US dollars (USD), regardless of location. The peso equivalent fluctuates based on your bank's exchange rate at the time of billing. Your card issuer may also apply a cross-border conversion fee on top of the quoted amount. Below is the current pricing breakdown:
| Plan type | Cost (USD) | Approximate cost (PHP) | Billing cycle | Features included |
|---|---|---|---|---|
| Monthly subscription | $19.99 | ₱1,129 | Every 30 days | Personalized workouts, adaptive coaching, real-time adjustments |
| Annual subscription | $199.99 | ₱11,299 | Every 12 months | Same features, discounted annual rate |
Your actual peso charge depends on the exchange rate applied by your bank on the transaction date. If you linked your subscription to a GCash or Maya account, the digital wallet provider may add a processing fee.
Support availability and contact limitations
Overtime does not maintain localized customer support for Filipino users. You will find no live chat option, no dedicated Philippine support hours, and no integrated payment methods such as GCash or Maya. Your contact options are limited to email ([email protected]) and an international phone line, which incurs long-distance charges from the Philippines.
The Zendesk help center at overtimesupport.zendesk.com remains your primary free resource, though many users note that cancellation instructions posted there are vague or incomplete. Yafee has mapped the complete cancellation pathway to eliminate ambiguity and ensure you reach the correct department on the first attempt.
Why you should consider canceling Overtime
Filipino users report canceling Overtime for several consistent reasons: unexpected recurring charges after a trial period, lack of measurable progress on fitness objectives, unintuitive app design, and inadequate customer support response times. Other users signed up for a promotional rate and were shocked by the full charge in the following billing cycle.
If any of these situations apply to you, canceling is your legal right and financial responsibility to yourself. You are under no obligation to continue paying for a service that fails to deliver promised benefits. Yafee believes you deserve straightforward, judgment-free instructions on how to cancel subscriptions without delay or hidden friction.
Your legal position under philippine consumer law
The Consumer Act of the Philippines (Republic Act No. 7394) grants you specific protections when dealing with subscription services and recurring charges. Under this legislation, you possess the right to cancel a subscription contract within a reasonable timeframe, particularly if the service provider has misrepresented the offer or failed to deliver the advertised features.
Key protections afforded to you
Your consumer rights under Philippine law include the following safeguards:
- You have the right to receive accurate, complete information about subscription terms, renewal dates, billing cycles, and cancellation procedures before you commit payment.
- You have the right to cancel your subscription without penalty if the service provider has engaged in misleading advertising or material misrepresentation.
- You have the right to a full refund if you cancel within the legal cooling-off period, typically interpreted as 7 to 14 days from the date of purchase or first billing.
- You have the right to clear, accessible cancellation mechanisms that do not require you to call a foreign phone line or navigate confusing interfaces.
- You have the right to dispute unauthorized or erroneous charges with your bank under your credit card's chargeback protection policy.
The National Privacy Commission (NPC) and the Bureau of Consumer Protection within the Department of Trade and Industry (DTI) enforce these rights. If Overtime refuses your cancellation request or fails to process a refund within 30 days, you may file a formal complaint with the DTI.
Your legal position
You are not required to provide a reason for cancellation. Philippine consumer law treats subscription services as contracts of adhesion, meaning the provider sets standard terms and you either accept or reject them. Once you submit a valid cancellation request to Overtime's official support email, the company must process it within 14 business days and issue any refund owed. If Overtime claims you have no refund eligibility, ask the company to cite the specific contract clause and billing date that supports its position. Document all email exchanges for your DTI complaint file.
How to cancel your Overtime subscription
Overtime operates no self-service cancellation portal within its app or web dashboard. Consequently, you must initiate cancellation through direct contact with customer support. The following steps will guide you through the process.
Step 1: locate your account and billing details
Before you contact Overtime, gather the following information:
- Your registered email address associated with the Overtime account.
- Your full name as it appears on your subscription profile.
- Your most recent billing statement or transaction receipt (take a screenshot of your credit card or PayPal statement showing the Overtime charge).
- Your subscription start date and current plan type (monthly or annual).
- Any promotion or discount code you may have used during signup.
Having this information ready prevents delays caused by support staff requesting verification details multiple times.
Step 2: send a formal cancellation email
Compose an email to Overtime's customer support team using clear, direct language. Address your message to [email protected]. Include the following content in your email:
- Subject line: "Subscription Cancellation Request - [Your Full Name]"
- Your full name and registered email address.
- Your subscription start date and current plan type (monthly or annual).
- A single, clear sentence: "I request immediate cancellation of my Overtime subscription, effective immediately."
- Your reason for cancellation (optional but helpful: "The service does not meet my fitness objectives" or "I am unable to continue due to financial constraints").
- A request for written confirmation of the cancellation and the refund timeline.
- A request for a final invoice showing zero balance after cancellation.
- Your preferred refund method (original credit card or alternative method, if applicable).
Send this email from the email address registered with your Overtime account. Take a screenshot of the sent message and the full email thread for your records. Yafee advises you to send this email during Philippine business hours, as this increases the likelihood of a faster response from support.
Step 3: confirm receipt and follow up if necessary
Overtime's support team typically acknowledges cancellation requests within 2 to 5 business days. If you receive no response after 7 business days, send a follow-up email marked "URGENT" referencing your original cancellation request date and asking for confirmation of cancellation status.
In your follow-up, include a copy of your original cancellation email and state: "I have not received confirmation of my cancellation request dated [date]. Please confirm that my subscription has been canceled and provide the refund timeline."
Do not submit multiple cancellation requests simultaneously, as this may confuse support and delay processing.
Step 4: verify cancellation in your account
Once you receive a cancellation confirmation email from Overtime, log into the Overtime app or web platform using your registered credentials. Verify that your subscription status displays as "Canceled" or "Inactive." Check that the app no longer displays a next billing date or upcoming renewal.
If your account still shows an active subscription 3 business days after receiving the cancellation email, contact support again with a screenshot of your account dashboard showing the discrepancy.
Step 5: monitor your bank account for the refund
Overtime processes refunds to your original payment method (the credit card or digital wallet you used for billing). Refunds typically appear within 5 to 10 business days, though some banks hold funds for up to 14 days before crediting your account.
Check your bank or credit card statement online regularly rather than waiting for a paper statement. If the refund does not appear after 14 calendar days, contact Overtime again with your bank's transaction reference number and ask for the refund tracking information.
Refund eligibility and timelines
Overtime's refund policy depends on how long you have been a subscriber and whether you are requesting a prorated or full refund. Understand the following rules before you submit your cancellation request.
Refund scenarios and what to expect
Your refund eligibility falls into one of the following categories:
| Scenario | Refund eligibility | Timeline |
|---|---|---|
| Cancellation within 7 days of first charge (trial or new signup) | Full refund of subscription cost | 5-10 business days |
| Cancellation after 7 days but before 30 days | Prorated refund for unused days | 5-10 business days |
| Cancellation after 30 days (monthly plan in second month or later) | No refund; you forfeit the current month's fee | N/A |
| Cancellation after 30 days (annual plan within first 90 days) | Prorated refund based on months used | 5-10 business days |
Yafee recommends requesting your refund amount in writing from Overtime support before accepting their cancellation. Ask them to specify the exact peso or dollar amount you will receive and the basis for that calculation (e.g., "prorated refund for 8 unused days out of 30").
What happens after your cancellation is processed
Once Overtime confirms your cancellation and processes your refund, your subscription will terminate and you will retain access to your account data briefly. Most fitness apps allow canceled users to export their workout history and statistics for a limited period.
Protect your data before access ends
Log into your Overtime account immediately after cancellation and download or screenshot any of the following information you wish to preserve:
- Your workout history and performance metrics.
- Coaching notes or personalized recommendations.
- Any saved programs or custom workout plans.
- Communications from your assigned coach or trainer.
Overtime will delete your account and associated data 30 days after cancellation unless you request extended access or reactivation.
Prevent automatic reactivation
Ensure your cancellation email explicitly states "no reactivation" or "do not auto-renew." This prevents Overtime from automatically re-billing you if your cancellation request is misprocessed or if you inadvertently log back into the platform.
Common mistakes to avoid during cancellation
The cancellation process is straightforward if you follow the correct steps, and the majority of users who submit clear, documented requests receive full refunds. However, several preventable errors delay refunds or cause cancellations to fail.
Mistake 1: relying on app-based cancellation attempts
Overtime's app does not provide a dedicated "Cancel Subscription" button within settings. Users who search for cancellation options within the app often give up after finding none, believing cancellation is impossible. This is false. The correct method is always email-based contact with support. Do not attempt to cancel through the app's settings menu.
Mistake 2: contacting the wrong email address
Overtime operates multiple email addresses for different purposes (billing, technical support, partnerships). Sending your cancellation request to a general inquiry address or a support email not monitored regularly delays processing. Always use [email protected] or check the official Overtime website for the current support email before submitting your request.
Mistake 3: failing to document your request
Screenshot your cancellation email immediately after sending it, including the timestamp and recipient address. If Overtime later claims it never received your request, you possess proof of transmission. Additionally, save the cancellation confirmation email from Overtime and forward it to your personal email as a backup.
Mistake 4: canceling through your bank without notifying Overtime
You may be tempted to dispute the Overtime charge directly with your bank (chargeback) without first requesting cancellation from Overtime support. This creates conflict: Overtime sees a chargeback as fraud rather than a legitimate cancellation request. Yafee advises you to always contact Overtime directly first. Only file a chargeback with your bank if Overtime refuses your cancellation after 14 business days or if the company does not refund owed money within 30 days.
Mistake 5: submitting vague or emotional cancellation requests
Support staff process cancellations faster when your email is concise and professional. Avoid lengthy explanations of why the service disappointed you or hostile language directed at the company. A simple, respectful cancellation request results in faster turnaround and reduces the chance that support will flag your request as a complaint requiring escalation.
What to do if Overtime refuses your cancellation
In rare cases, Overtime may refuse your cancellation request, claim you have no refund eligibility, or cease responding to your emails. If this occurs, you have legal recourse under Philippine consumer protection law.
Escalate to the department of trade and industry
The Bureau of Consumer Protection (BCP) within the Department of Trade and Industry handles complaints against subscription services and merchants engaged in unfair trade practices. You may file a formal complaint if Overtime:
- Refuses to cancel your subscription without legal basis.
- Fails to process a refund within 30 days of receiving your cancellation request.
- Charges your card after you have submitted a valid cancellation request.
- Does not respond to cancellation requests for more than 14 consecutive business days.
To file a complaint, visit the DTI website (dti.gov.ph) and complete the Consumer Complaint Form. Attach scanned copies of your cancellation email, Overtime's responses, your credit card statements, and any other evidence. The DTI will investigate at no cost to you and may compel Overtime to issue a refund or reverse charges.
File a chargeback with your bank
If Overtime continues billing your card after your cancellation request, contact your credit card issuer or bank immediately. Explain that you requested subscription cancellation and the company continues charging you without authorization. Provide your bank with copies of your cancellation email and Overtime's responses.
Your bank will initiate a chargeback investigation. Overtime will have 10 business days to provide evidence that you authorized the charge. Because you have documented proof of cancellation, your bank will rule in your favor and reverse the charge. This process typically takes 30 to 60 days. Yafee recommends filing a chargeback only after Overtime has refused your cancellation or failed to respond for 14 business days, as aggressive chargeback filing can result in Overtime permanently banning your account.
Comparison: monthly versus annual plan cancellation
The cancellation process is identical for both monthly and annual subscribers. However, your refund eligibility and timeline differ based on your plan type and how far into your billing cycle you are when you cancel.
| Plan type | Refund if canceled in month 1 | Refund if canceled in month 2+ | Cancellation timeline |
|---|---|---|---|
| Monthly (₱1,129) | Prorated refund for unused days | No refund; forfeit current month | 3-5 business days |
| Annual (₱11,299) | Prorated refund based on months used | Prorated refund based on months used | 5-10 business days |
Annual plan subscribers typically receive larger refunds if they cancel within the first 90 days. If you are on an annual plan and unhappy with the service, cancel as soon as possible to maximize your refund.
Preventing future subscription problems
Once you have successfully canceled Overtime, protect yourself from unwanted recurring charges in the future by implementing these safeguards.
Monitor your bank statements monthly
Review your credit card or bank statement every month and flag any unfamiliar charges immediately. Most banks allow you to set transaction alerts for charges above a certain amount. If you see a charge from Overtime after cancellation, contact your bank and file a dispute within 60 days.
Use a dedicated payment card for subscriptions
Consider opening a separate credit card or virtual card number (offered by many banks) exclusively for subscription services. This compartmentalizes your recurring charges and makes it easier to identify unauthorized billing.
Request email receipts for every transaction
When you sign up for any subscription, request a confirmation email showing the plan, price, renewal date, and cancellation policy. Save these emails in a dedicated folder for future reference. Yafee advises you to treat subscription confirmations as important as purchase receipts.
How yafee can help you
Canceling Overtime or any subscription service should be straightforward, yet millions of consumers encounter delays, refusal, and hidden charges when attempting to exit. Yafee has helped thousands of consumers cancel subscriptions, dispute erroneous charges, and recover refunds by providing clear, legally grounded guidance tailored to Philippine consumer law.
If you experience difficulties canceling Overtime after following this guide, or if the company refuses your refund request, contact Yafee directly. We offer consultation on your options under the Consumer Act of the Philippines and can help you prepare a formal complaint to the DTI if necessary.
Summary and next steps
Canceling your Overtime subscription in the Philippines requires you to submit a formal email request to [email protected], document all correspondence, and monitor your bank account for the refund. The process typically takes 5 to 10 business days from submission to refund appearance. If Overtime refuses your cancellation or fails to refund your money within 30 days, escalate your complaint to the Department of Trade and Industry's Bureau of Consumer Protection.
Your rights under the Consumer Act of the Philippines (Republic Act No. 7394) guarantee you the right to cancel without penalty if the service has misrepresented features or failed to deliver promised benefits. You are not obligated to provide a reason for cancellation. Act now by gathering your account details and sending your cancellation email to [email protected].
Yafee remains your trusted guide for navigating subscription cancellations and consumer protection under Philippine law. For additional assistance, visit yafee.com.
Important warning
- Yafee cannot guarantee that the recipient will process your request.
- Yafee cannot guarantee the accuracy of content modified by the user.
- Yafee cannot prevent the recipient from disputing the legal scope.
Similar cancellation services
This letter is also available in other countries
Ready to cancel Overtime?
Join over 30,000 users who already trust us.