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Frequently asked questions
Cancel Motionleap: Step-by-Step Guide
How to cancel Motionleap before your next charge hits in the philippines
What is Motionleap and why filipino users cancel it
Motionleap is a photo animation and motion effects application developed by Lightricks, an Israeli technology company with a subsidiary in India. You download it through the Philippine App Store or Google Play to unlock premium editing tools, animation effects, and watermark-free exports. The service operates exclusively on a subscription model with recurring charges processed through your chosen platform-whether that is Apple, Google, or a direct payment method.
Many Filipino users cancel Motionleap because the app does not deliver the promised results, the subscription cost accumulates without transparent value, or they discover unexpected charges continuing long after they believed they had terminated the service. The core issue: Motionleap's terms and conditions do not include explicit cancellation instructions, which means you must cancel through whichever billing platform processed your subscription, not through the app itself.
How the subscription model works in the philippines
When you subscribe to Motionleap, your billing channel is determined by where you completed the purchase. If you subscribed on an iPhone or iPad, Apple App Store controls your payment method and renewal schedule. If you used Android, Google Play controls your billing. If you used a web checkout or direct link, you must contact Lightricks support directly to cancel. This distinction is critical: you cannot cancel a subscription through the wrong channel, and many users falsely believe they have cancelled when they have not taken action on the correct platform.
Philippine pricing for Motionleap subscriptions
Motionleap pricing in the Philippines varies by subscription tier and promotional periods. Monthly plans typically range from ₱9.99 to ₱29.99, while annual plans cost approximately ₱35.99 to ₱99.99. Your payment method is linked to your Apple ID, Google Account, or credit card on file, whether that is a Visa, Mastercard, GCash, or Maya e-wallet.
| Subscription type | Typical Philippine price (PHP) | Billing frequency | Cancellation difficulty |
|---|---|---|---|
| Monthly (Apple/Google) | ₱9.99 to ₱29.99 | Monthly | Moderate |
| Annual (Apple/Google) | ₱35.99 to ₱99.99 | Yearly | Moderate |
| Direct Lightricks payment | Variable | Monthly or yearly | High (requires support contact) |
Critical warning: Deleting the Motionleap app from your phone does not cancel your subscription. Your renewal continues invisibly, and your payment method will be charged automatically on the renewal date unless you manually cancel from the billing platform itself.
Your consumer rights under philippine law and how to enforce them
The Consumer Act of the Philippines (Republic Act No. 7394) is your legal foundation for cancelling subscriptions and disputing charges. This law grants you the explicit right to terminate any subscription contract without penalty, and it prohibits companies from charging you after you have submitted a valid cancellation request.
Your legal position
Under the Consumer Act of the Philippines (Republic Act No. 7394), you have the right to cancel your Motionleap subscription at any time. If Lightricks or its Philippine partners continue billing after you have requested cancellation, they are in violation of this law. You can file a formal complaint with the Department of Trade and Industry (DTI) at no cost, and you can dispute the charges through your bank or payment provider. Yafee recommends gathering all evidence-screenshots, confirmation emails, and cancellation requests-before escalating any dispute.
When to file a complaint with the department of trade and industry
The Department of Trade and Industry handles consumer complaints against businesses operating in the Philippines, including subscription services. You can file a case if Motionleap or Lightricks refuses to cancel your subscription, continues charging after cancellation, or denies a refund without justification. The DTI's Regional Offices across the Philippines accept formal complaints at no cost, and they can compel the company to refund unauthorised charges.
Document everything before contacting the DTI. Gather all screenshots of your subscription status, receipt emails, communication attempts, and the date you submitted your cancellation request. A documented timeline significantly strengthens your case and accelerates the DTI's investigation.
Chargeback protection through your bank or payment provider
If Lightricks refuses to refund unauthorised charges after cancellation, contact your bank, GCash, or Maya immediately. You have the right to dispute the transaction and request a chargeback. Most Philippine payment providers will reverse charges if you provide evidence that the subscription was cancelled or the charge was not authorised by you. Keep your cancellation confirmation and the date you submitted the request-these documents are essential when filing a chargeback claim.
Methods to cancel Motionleap by billing platform
Your cancellation method depends entirely on where you purchased the subscription. Yafee has identified three primary billing channels for Motionleap in the Philippines: Apple App Store, Google Play, and direct Lightricks payment. Identify your billing platform first, then follow the corresponding steps below.
Check your current billing platform
Open the Motionleap app and look for a "Settings," "Account," or "Manage Subscription" option. Some apps display your renewal date and billing platform. Alternatively, check your email for recent receipts from Apple, Google, or Lightricks. If you cannot identify your platform, contact each one with your email address and they will confirm your subscription status.
Cancel Motionleap through apple app store (iPhone and iPad)
If you subscribed on an iPhone or iPad, Apple App Store manages your billing and renewal. Follow these steps to cancel your subscription immediately.
Step 1: open the app store and access your account
- Open the App Store application on your iPhone or iPad.
- Tap the profile icon in the top-right corner (your account avatar).
- Select "Subscriptions" from the menu.
Step 2: find and select Motionleap
- You will see a list of all active subscriptions linked to your Apple ID.
- Locate "Motionleap" in the list and tap on it.
- If you do not see Motionleap, your subscription may already be cancelled or you may have subscribed through a different platform.
Step 3: cancel the subscription
- Tap "Cancel Subscription" or the delete/trash icon.
- Apple will ask you to confirm the cancellation. Select "Confirm" or "Yes, cancel."
- You will receive an on-screen confirmation that your subscription is cancelled. Take a screenshot of this confirmation.
- Apple will send you a confirmation email to your registered Apple ID email address within minutes.
Your access to Motionleap's premium features will continue until the end of your current billing cycle. After that date, you will lose access to paid tools unless you resubscribe.
Cancel Motionleap through google play (Android)
If you subscribed on an Android device, Google Play manages your billing and renewal. Follow these steps to cancel immediately.
Step 1: open google play and navigate to your account
- Open the Google Play Store application on your Android device.
- Tap the profile icon in the top-right corner.
- Select "Manage my subscriptions" or "Subscriptions."
Step 2: locate Motionleap in your active subscriptions
- You will see a list of all active subscriptions linked to your Google Account.
- Tap on "Motionleap" to open the subscription details.
- Review your renewal date, current price, and billing frequency.
Step 3: cancel the subscription
- Tap "Cancel subscription."
- Google Play will present a cancellation confirmation screen. Select "Continue with cancellation" or "Confirm."
- You may see a brief survey asking why you are cancelling. This step is optional; you can skip it.
- Google Play will display a final confirmation that your subscription has been cancelled. Take a screenshot for your records.
- Google will send you a confirmation email to your registered Gmail address.
Your access to Motionleap's premium features will remain active until the end of your current billing cycle. Once that date passes, your subscription ends and you will no longer be charged.
Cancel Motionleap if you subscribed through direct lightricks payment
If you completed your subscription through a web checkout or direct Lightricks payment link, you must contact Lightricks support directly to cancel. This method requires manual intervention from the company's support team.
Step 1: gather your account information
- Locate the email address you used to create your Lightricks account.
- Find your most recent receipt or confirmation email from Lightricks.
- Note the date you signed up and your current renewal date (usually stated in the confirmation email).
Step 2: contact lightricks support
- Send a cancellation email to the support address for Lightricks. Use the primary contact address: Lightricks Ltd., 27 Khavat Street, Jerusalem 9340403, Israel.
- Alternatively, contact their Indian subsidiary: Lightmetrics Technologies (India Private) Limited, located in India.
- Include your full name, email address, account creation date, and subscription start date in your cancellation request.
- State clearly: "I request to cancel my Motionleap subscription effective immediately. Please confirm cancellation in writing and cease all future charges."
Step 3: wait for cancellation confirmation
- Lightricks support typically responds within 5 to 10 business days.
- Request a written confirmation of your cancellation, including the date the cancellation takes effect.
- Save this confirmation email-it is your proof of cancellation if disputes arise.
Yafee recommends sending your cancellation request via email so you have a timestamped record. If you do not receive a response within 10 business days, escalate the matter to the DTI or your payment provider's dispute team.
Timeline and what to expect after cancellation
Understanding the cancellation timeline prevents confusion and helps you monitor your billing.
Immediately after you cancel
Your cancellation request is recorded by Apple, Google, or Lightricks. However, your access to premium features typically continues until the end of your current billing cycle. For example, if you subscribed on the 15th of each month and you cancel on the 20th, your paid access continues until the 15th of the following month. On that renewal date, you will not be charged, and your access automatically reverts to the free tier.
On your renewal date
Check your bank or payment provider account to confirm you were not charged. If you were charged after cancellation, contact the billing platform immediately or file a chargeback claim. Yafee recommends setting a phone reminder on your renewal date to verify that the charge did not occur.
After your access expires
You will retain your created content (animated photos, edits, projects) but lose the ability to use premium effects, export without watermarks, or access advanced tools. If you want to reactivate, you can resubscribe at any time.
How to request a refund for unauthorised or duplicate charges
If Motionleap charged you after cancellation, or if you believe a charge was unauthorised, you have the right to request a refund under the Consumer Act of the Philippines (Republic Act No. 7394).
For apple app store charges
- Go to appleid.apple.com and sign in with your Apple ID.
- Select "Purchase history" and locate the Motionleap charge you dispute.
- Click the three dots next to the charge and select "Report a problem."
- Choose "I was charged incorrectly" or "I did not authorise this charge."
- Provide details: explain that you cancelled before the renewal date, or that the charge is a duplicate.
- Submit your claim. Apple typically responds within 5 to 7 business days.
For google play charges
- Go to myaccount.google.com and sign in.
- Click "Payments & subscriptions" on the left menu.
- Select "Purchases on Google Play" and find the disputed Motionleap charge.
- Click on the charge to open its details.
- Select "Report a problem" and choose "I was charged by mistake" or "This charge is wrong."
- Provide evidence: explain your cancellation date and attach screenshots if available.
- Google typically responds within 10 business days.
For direct lightricks payments
- Contact Lightricks support directly at the Jerusalem address listed below, or via email to their support contact.
- Include proof of your cancellation request (screenshots, email timestamps, DTI reference numbers).
- Request a full refund of all charges after your cancellation date.
- If Lightricks refuses, file a chargeback claim with your bank or payment provider.
Most refunds are processed within 30 days. However, if the company disputes your claim, the process may take 60 to 90 days. Keep all evidence until your refund is complete.
Common mistakes that delay or prevent cancellation
Cancellation is straightforward when you know the correct steps, and Yafee has worked with thousands of users who successfully cancelled Motionleap. However, certain errors can trap you in a billing cycle unnecessarily.
Deleting the app without cancelling the subscription
This is the most frequent mistake. Removing Motionleap from your phone does not stop billing. Your subscription renewal continues invisibly, and your payment method will be charged on the renewal date. Always cancel through the billing platform first, then delete the app.
Cancelling through the wrong platform
If you subscribed via Apple but you attempt to cancel through Google Play, your cancellation request will not be recognised because Google has no record of your subscription. Verify your billing platform by checking your receipt emails, then use that platform's cancellation process.
Not saving cancellation confirmation
Take a screenshot or save the cancellation confirmation email. If Lightricks charges you again or disputes your cancellation, you need this proof to file a refund claim or escalate to the DTI. Confirmation documents are critical in payment disputes.
Ignoring charges after cancellation
If you are charged after cancellation, contact your payment provider immediately. Most banks and payment platforms allow chargebacks only within 60 to 120 days of the disputed charge. Delaying this action may prevent you from recovering the money.
Pricing summary and cancellation difficulty comparison
Use this table to understand the cost-to-cancel ratio for Motionleap across platforms in the Philippines.
| Platform | Monthly price (PHP) | Annual price (PHP) | Cancellation steps | Refund timeline |
|---|---|---|---|---|
| Apple App Store | ₱9.99 to ₱29.99 | ₱35.99 to ₱99.99 | 3 steps (easiest) | 5 to 7 days |
| Google Play | ₱9.99 to ₱29.99 | ₱35.99 to ₱99.99 | 3 steps (easiest) | 5 to 10 days |
| Direct Lightricks | Variable | Variable | 5+ steps (requires email) | 30 to 90 days |
Apple App Store and Google Play offer the fastest and most transparent cancellation experience. Direct Lightricks payments require manual support intervention, which delays the process and increases the risk of post-cancellation charges.
Contact information for lightricks and cancellation address
If you need to contact Lightricks directly for cancellation or refund disputes, use the addresses below. Yafee recommends sending written cancellation requests to these addresses so you have documented proof of your request.
Primary contact: lightricks ltd. (Israel)
Lightricks Ltd.
27 Khavat Street
Jerusalem 9340403
Israel
Send your cancellation request via email or postal mail to this address. Include your full name, email address, subscription start date, and a clear statement that you wish to cancel immediately and cease all future charges.
Secondary contact: lightmetrics technologies (India)
Lightmetrics Technologies (India) Private Limited
India
This is Lightricks' Indian subsidiary. If you receive no response from the Jerusalem office within 10 business days, escalate your request to this contact.
Escalation: department of trade and industry (Philippines)
If Lightricks fails to honour your cancellation or continues charging after cancellation, file a formal complaint with the Department of Trade and Industry. The DTI has the authority to compel Lightricks to refund unauthorised charges and cease unlawful billing practices. You can file a complaint at any DTI Regional Office in the Philippines at no cost.
Yafee has helped thousands of consumers cancel subscriptions, dispute charges, and recover refunds through the DTI process. By following the steps in this guide, you protect your rights under the Consumer Act of the Philippines and prevent future unauthorised charges. Start with the correct platform, save your cancellation confirmation, and monitor your next billing cycle. If Motionleap charges you after cancellation, escalate immediately to your payment provider or the DTI. You have the law on your side.