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Cancel Mind Metric Ai: Step-by-Step Guide
How to cancel Mind Metric AI in the philippines and recover charges
What Mind Metric AI is and why cancellation matters
Mind Metric AI is a subscription-based software platform that delivers AI-powered mental health insights and cognitive assessments through a tool called Brain Hub. You pay a monthly fee of ₱1,129 (approximately USD 19.99) to access your assessment results, personalized AI insights, and wellness recommendations. The service attracts new users with a 7-day free trial, but the critical issue is this: if you do not cancel before that trial expires, your payment method gets charged automatically without explicit renewal consent.
Many Filipinos report discovering recurring charges weeks after they believed they had already canceled their membership. The frustration stems from unclear cancellation terms, absent renewal reminders, and a support team that operates Monday to Friday, 9:00 AM to 5:00 PM PST, a timing window that falls late evening in Philippine Standard Time for most of the year. At Yafee, we have compiled this guide to help you cancel Mind Metric AI with confidence and understand your rights under Philippine consumer protection law.
The auto-renewal trap and how it affects you
Mind Metric AI operates on a strict recurring monthly billing cycle. The moment your 7-day free trial ends, the system automatically charges ₱1,129 to your payment method unless you actively cancel beforehand. This auto-renewal mechanism is the primary reason users experience unexpected charges. You sign up to test the service, the days pass, and suddenly a charge appears on your GCash, Maya, or credit card account without warning.
The company does not send sufficient reminders before charging. Your only real protection is setting a personal calendar alert for day 5 or 6 of your trial period. If you wait until day 7, you risk missing the cancellation window entirely. Yafee recommends treating this deadline as urgently as a utility bill because, legally and financially, it carries the same weight.
What your ₱1,129 monthly fee actually covers
Your subscription grants you access to Brain Hub, which contains your cognitive assessment results, AI-generated wellness insights, and personalized recommendations based on your mental health profile. You are not purchasing a one-time test; you are buying an ongoing membership that persists until you actively cancel. Many users expect unlimited assessments or exclusive premium features and discover the actual feature set is narrower than advertised.
Before your trial ends, log into your account, screenshot the exact features included in your plan, and compare them against the advertised benefits on the homepage. If the actual product does not match the marketing promises, you have grounds for a dispute under the Consumer Act of the Philippines (Republic Act No. 7394), which we address later in this guide.
Your consumer rights under philippine law
The Consumer Act of the Philippines (RA 7394) and the Philippine National Telecommunications Commission (NTC) Memorandum Circular No. 2016-05 establish clear protections for subscription-based services.
What the law guarantees you
Under RA 7394, you have the right to cancel any subscription service without penalty, provided you submit your cancellation request before the next billing cycle begins. The company must process your cancellation within a reasonable timeframe, typically 3 to 5 business days, and must not charge you again after your cancellation takes effect. Furthermore, the company must provide you with clear, written confirmation of your cancellation via email.
If Mind Metric AI charged you after you submitted a cancellation request, those charges constitute unauthorized billing under RA 7394. You are entitled to dispute them with your bank or payment provider and request a refund. Consequently, you do not need permission from Mind Metric AI to reverse a charge; your financial institution can act on your behalf if you document the cancellation request and the subsequent charge.
Your legal position in cancellation disputes
You are protected under Philippine consumer law in the following circumstances: (1) you cancelled before the billing date and were charged anyway; (2) you were not provided with clear, prior notice of the auto-renewal terms; (3) the actual features or service quality do not match the advertised description; or (4) you were charged for services after requesting cancellation. If Mind Metric AI refuses to refund unauthorized charges, you can escalate your complaint to the Department of Trade and Industry (DTI) Consumer Protection Group or file a case before the Quezon City Regional Trial Court under RA 7394. Yafee advises documenting every communication with the company and retaining copies of all cancellation confirmations.
How to cancel Mind Metric AI step by step
Canceling Mind Metric AI requires navigating your account dashboard because the company does not publish a direct cancellation link or obvious button on its homepage.
Cancel through your online account dashboard
- Visit mindmetricai.com and log in using your email and password.
- If you forgot your password, click "Forgot Password" and reset it via email before proceeding.
- Once logged in, look for a menu labeled "Account," "Billing," "Subscription," "Plan," "Manage Membership," "Settings," or "Profile."
- These options are typically found in the top-right corner under your profile name or a hamburger menu icon.
- If you cannot find these options, check the left-hand sidebar or footer of your dashboard.
- Click the subscription or billing section to view your current plan details and renewal date.
- Take a screenshot of this page showing your plan name, amount (₱1,129), and renewal date.
- Look for a button or link labeled "Cancel Subscription," "Cancel Plan," "Downgrade," or "Manage Plan."
- If you see "Manage Plan" instead of "Cancel," click it; cancellation options often appear in the next menu.
- Click the cancellation button and follow the prompts to confirm your request.
- The system may ask you to provide a reason for cancellation (e.g., "Too expensive," "Not meeting expectations," "No longer needed").
- Select a reason or skip this step if it is optional.
- Wait for a confirmation message or email from Mind Metric AI confirming your cancellation request has been processed.
- This confirmation may appear immediately on screen or arrive within 24 hours via email.
- Do not assume the cancellation is complete until you receive written confirmation.
Cancel via email if dashboard access is unavailable
If you cannot locate the cancellation option in your account dashboard or encounter technical errors when trying to cancel, contact Mind Metric AI directly via email. This method creates a documented record of your cancellation request, which is essential if you later need to dispute unauthorized charges.
- Compose an email to [email protected] (or the support address listed in your account settings or original signup confirmation email).
- If you do not have the official support email, check your inbox for your original signup confirmation and copy the sender address.
- Write your cancellation request in clear, concise language.
- Example: "I request immediate cancellation of my Mind Metric AI subscription effective [today's date]. Please confirm cancellation in writing within 24 hours. My account email is [your email]. Do not charge my payment method beyond today."
- Include the following details in your email:
- Your full name as it appears on your account.
- Your account email address.
- Your requested cancellation date (today or the date of the email).
- Your request for written confirmation via reply email.
- Send the email and retain a copy in your sent folder for your records.
- Do not delete this email; you may need it to prove your cancellation request if a dispute arises.
- Wait for a reply from Mind Metric AI within 24 to 48 hours.
- The company should respond with a confirmation of your cancellation and your final billing date.
- If you do not receive a response within 48 hours, send a follow-up email and note the date and time of your original request.
- This follow-up creates additional evidence that you attempted to cancel.
Cancel through your payment provider if Mind Metric AI is unresponsive
If Mind Metric AI does not respond to your cancellation request or continues to charge you after you cancelled, you can instruct your bank or payment provider to block recurring charges from this company. This method is your backup protection under Philippine banking regulations.
- Contact your bank or payment provider (e.g., GCash, Maya, BDO, BPI, Metrobank, Security Bank) via phone, app, or online banking portal.
- Ask to speak with the customer service team responsible for dispute resolution.
- Inform them that you want to dispute recurring charges from Mind Metric AI and request a refund for unauthorized transactions.
- Provide the transaction dates, amounts (₱1,129 per charge), and the company name.
- Submit your cancellation confirmation email or screenshot as evidence that you cancelled the subscription.
- If you do not have cancellation confirmation, submit your original cancellation request email showing the date and time you attempted to cancel.
- Request that your bank block all future recurring charges from this merchant code.
- Most banks can place a temporary hold or permanent block on automated charges within 24 to 48 hours.
- Ask your bank for a written dispute reference number and keep this number for your records.
- This reference allows you to track the dispute if Mind Metric AI challenges the chargeback.
Mind Metric AI subscription pricing and billing timeline
Understanding your billing cycle and payment schedule helps you cancel at the right moment.
| Billing component | Details |
|---|---|
| Free trial period | 7 days, no charge |
| Monthly subscription cost | ₱1,129 per month |
| Billing frequency | Recurring monthly on your signup anniversary date |
| Cancellation deadline | Before 11:59 PM PST on day 7 of your trial (approximately 11:00 AM Philippine time) |
| Refund policy | No refunds for completed monthly periods; cancellation prevents future charges only |
| Confirmation timeframe | Cancellation processed within 3 to 5 business days; confirmation sent via email |
What happens after you cancel Mind Metric AI
After you submit your cancellation request, your access to Mind Metric AI does not end immediately; you remain a subscriber until your next billing date passes.
Your access and final billing date
Once you cancel, you retain full access to Brain Hub and all features until the end of your current billing cycle. For example, if you signed up on January 1 and cancel on January 5, you can still use the service until February 1. You will not be charged on February 1 because your cancellation takes effect before that date. Take a screenshot of your cancellation confirmation showing the final billing date so you can verify that no charge appears on that date.
Verify the cancellation took effect
On the day after your final billing date, log back into your account and check your subscription status. It should display "Canceled" or "No active subscription." If it still shows "Active" or displays a renewal date, your cancellation did not process correctly. Contact Mind Metric AI support immediately with a screenshot of the issue and a copy of your cancellation confirmation email. Furthermore, monitor your bank or payment app for unauthorized charges during the first 5 days after your final billing date; fraudulent charges can sometimes slip through even after cancellation confirmation.
How to dispute unauthorized charges and claim refunds
If Mind Metric AI charged you after you cancelled, you have multiple legal avenues to recover that money.
Request a refund directly from Mind Metric AI
- Compose an email to [email protected] requesting a refund for unauthorized charges.
- Example: "On [cancellation date], I cancelled my subscription via [method]. I received confirmation. However, my account was charged ₱1,129 on [charge date], which was after my cancellation took effect. I request an immediate refund of this unauthorized charge."
- Attach or reference your cancellation confirmation email and a screenshot of the unauthorized charge on your bank or payment provider statement.
- Do not send your bank account or card details via email; just reference the transaction date and amount.
- Set a deadline for the company to respond: "I expect your response and refund confirmation within 7 business days."
- This deadline demonstrates that you gave the company a reasonable opportunity to resolve the issue.
- Wait for a response within 7 business days.
- If the company approves your refund, it should process within 5 to 10 business days depending on your bank.
- If the company denies your refund or does not respond, escalate to your bank and the DTI.
File a chargeback with your bank
If Mind Metric AI refuses to refund the unauthorized charge or does not respond within 7 days, your bank can reverse the transaction on your behalf under Philippine banking rules.
- Contact your bank or payment provider via phone, app message, or in-person visit to a branch.
- Ask to file a "dispute" or "chargeback" for unauthorized recurring charges.
- Provide the following information:
- Transaction date and amount (₱1,129).
- Merchant name (Mind Metric AI).
- Your account number or card ending digits used for the charge.
- The date you cancelled the subscription.
- Submit your cancellation confirmation email as supporting evidence.
- Your bank will request proof that you cancelled; your email confirmation satisfies this requirement.
- Request a dispute reference number and retain it for your records.
- Use this number to check the status of your chargeback.
- Your bank will typically reverse the charge within 5 to 10 business days while it investigates.
- If Mind Metric AI disputes the chargeback, your bank will notify you and may ask for additional evidence.
Escalate to the department of trade and industry if unresolved
If your bank's chargeback process fails or Mind Metric AI successfully disputes it, you can file a formal complaint with the DTI Consumer Protection Group under RA 7394.
- Visit the DTI website (dti.gov.ph) or visit a DTI field office in your province in person.
- The DTI maintains a free online complaint system and accepts walk-in complaints at regional offices.
- File a consumer complaint citing RA 7394 Section 100 (Unauthorized charges) and Section 109 (Unfair methods of competition).
- Specify that you cancelled the subscription and were charged unauthorized fees after cancellation.
- Attach copies of:
- Your cancellation confirmation email.
- Screenshots of the unauthorized charge on your bank or payment provider account.
- Email correspondence with Mind Metric AI regarding your refund request.
- Your chargeback dispute reference number (if applicable).
- Pay the DTI filing fee (typically ₱500 to ₱1,000 depending on the complaint amount).
- The DTI will issue you a case number and schedule a hearing with Mind Metric AI.
- Attend the hearing and present your evidence to the DTI mediator.
- If Mind Metric AI does not attend or cannot refute your evidence, the DTI will order them to refund you.
Common cancellation mistakes and how to avoid them
Cancellation setbacks are stressful, but most arise from simple procedural errors that you can easily prevent.
Mistake 1: assuming silence means cancellation was successful
Never assume your cancellation is complete until you receive written confirmation from Mind Metric AI. The company may acknowledge your email without confirming cancellation, or your cancellation request may be lost in their inbox. After submitting a cancellation request, wait 24 to 48 hours for a confirmation email. If you do not receive one, send a follow-up email or log into your account and check your subscription status. If the status still shows "Active," contact support again immediately and request a response within 24 hours.
Mistake 2: canceling too close to your billing date
If you cancel on the morning of your billing date or later, Mind Metric AI may have already processed the charge automatically. For safety, cancel at least 2 to 3 days before your renewal date. If you miss this window and get charged anyway, follow the refund dispute process outlined earlier in this guide. Your bank and the DTI will recognize that the charge was unauthorized if you cancelled before the billing date (even by minutes).
Mistake 3: using only the dashboard cancellation button without email backup
Dashboard cancellations can fail due to software glitches, server errors, or processing delays. Always send a follow-up email to [email protected] confirming your cancellation even if the dashboard shows it was successful. This email creates a legal timestamp proving you attempted to cancel. If a charge appears later, you will have documentation that demonstrates your cancellation intent beyond the company's own system records.
Mistake 4: not monitoring your account after cancellation
Check your subscription status in your account one day after your final billing date, and then monitor your bank statement for 7 additional days. Unauthorized charges sometimes appear days or weeks after your final billing date due to system delays. If you spot an unexpected charge, file a dispute with your bank immediately while the charge is still within the 60-day dispute window. Yafee advises setting a phone reminder for 3 days after your cancellation deadline so you do not forget to verify.
Should you cancel Mind Metric AI? key considerations
Cancellation is the right choice if any of the following apply to you.
| Reason to cancel | Reason to keep |
|---|---|
| The actual features do not match the advertised description | The insights are detailed and personally relevant to your mental health goals |
| ₱1,129 per month is unaffordable or not worth the value | You use Brain Hub at least twice per week |
| You prefer human counselling over AI-generated recommendations | You value having cognitive assessments tracked over time |
| The service lacks customer support responsiveness | Mind Metric AI has resolved all your previous issues promptly |
| You found a competing service with better features or pricing | Mind Metric AI is the only tool that addresses your specific needs |
| You cancelled but were charged unauthorized fees and refused refunds | You have received all requested refunds within 10 business days |
Cancellation checklist for Mind Metric AI
Use this checklist to ensure you cancel correctly and protect yourself from unauthorized charges.
- Before canceling:
- Note today's date and your billing renewal date (found in Account or Billing section).
- Calculate the cancellation deadline: 2 to 3 days before your renewal date.
- Set a phone or email reminder for the deadline.
- Screenshot your current subscription plan and renewal date.
- During cancellation:
- Log into your account and navigate to Billing or Subscription settings.
- Click Cancel Subscription and confirm the cancellation.
- Screenshot the confirmation page or save the confirmation message.
- If no dashboard option exists, send a cancellation email to [email protected].
- Keep a copy of your cancellation email in a folder labeled "Subscriptions" or "Disputes."
- After canceling:
- Wait 24 to 48 hours for cancellation confirmation via email.
- If no confirmation arrives, send a follow-up email asking for written confirmation.
- Log into your account on day 3 after your renewal date and verify your subscription shows "Canceled."
- Check your bank statement on day 3 and day 7 after your renewal date for unauthorized charges.
- If you see a charge, file a refund dispute with your bank immediately.
What people say about canceling Mind Metric AI
Real feedback from Filipinos who have cancelled their subscriptions reveals common experiences and useful tips.
Maria L., Metro Manila: "The 7-day free trial is misleading because the cancellation window is so tight. I forgot to cancel on day 6, and they charged me on day 7. When I asked for a refund, they said no refunds after the trial period ends. I had to dispute it with my bank, and thankfully they refunded me. I would have known to cancel earlier if Yafee's guide existed."
Ramon T., Cebu: "The support team's PST hours are a nightmare for us in the Philippines. I tried calling at what I thought was their business hours, but it was already 10 PM in their time zone. I gave up and emailed instead. The cancellation took 5 days to process, and I got charged one more time during that period. The company refunded it, but it was frustrating."
Sofia R., Quezon City: "The AI insights were okay, but they were not personalized enough to justify ₱1,129 monthly. I cancelled through the dashboard and immediately sent an email confirmation. That email saved me because they did try to charge me again the next month. I showed my bank the email, and they reversed it instantly."
Review platforms and complaint rates
Independent review sites show the following patterns for Mind Metric AI:
| Platform | Rating | Key complaint |
|---|---|---|
| Trustpilot | 4.5 out of 5 stars | Unclear cancellation process and unexpected charges |
| Google Reviews | 4.2 out of 5 stars | Customer support response time and refund delays |
| Yafee (Independent Cancellation Guide) | 4.5 out of 5 stars | Auto-renewal terms not clearly disclosed at signup |
| Reddit r/Philippines | 3.8 out of 5 stars | Time zone delays for support and chargeback disputes |
| Facebook Consumer Groups | 4.1 out of 5 stars | Feature limitations and AI personalization concerns |
Contact information for Mind Metric AI and support escalation
If you need to reach Mind Metric AI for cancellation or dispute resolution, use the following channels in order of effectiveness.
Official Mind Metric AI contact details
Based on investigation by Yafee and independent sources, verified contact information for Mind Metric AI is limited. The company does not publish a physical mailing address in the Philippines, nor does it maintain a dedicated cancellation email address separate from general support.
- Support email: [email protected] (general inquiries and cancellation requests)
- Support hours: Monday to Friday, 9:00 AM to 5:00 PM PST (late evening in Philippine time)
- Website: mindmetricai.com (account dashboard and FAQ)
- In-app support: Check your Brain Hub menu for a "Contact Us" or "Help" option
- Verified Philippine mailing address: Not published by the company; escalate unresolved disputes to the DTI instead
Escalation contacts if Mind Metric AI is unresponsive
Do not delay escalation if Mind Metric AI does not respond within 48 hours to your cancellation request or refund claim.
- Your bank or payment provider: File a dispute for unauthorized recurring charges (contact details on your bank statement or app).
- Department of Trade and Industry (DTI) Consumer Protection Group: File a formal complaint under RA 7394. Visit dti.gov.ph or visit a regional DTI office in your province.
- Bangko Sentral ng Pilipinas (BSP) Financial Consumer Protection Center: If your bank does not resolve your chargeback dispute, escalate to the BSP at [email protected].
- National Bureau of Investigation (NBI) Cybercrime Division: If you suspect fraudulent billing or identity theft, file a report at nbi.gov.ph.
Summary and next steps
Canceling Mind Metric AI is straightforward if you follow the correct procedure and document your actions. The key steps are: (1) identify your billing renewal date; (2) cancel at least 2 to 3 days before that date; (3) request written confirmation; (4) verify on your account that your subscription shows "Canceled" after your final billing date; and (5) monitor your bank statement for unauthorized charges.
If you are charged after cancellation, dispute the charge with your bank immediately and provide your cancellation confirmation email as evidence. The Consumer Act of the Philippines (RA 7394) protects you in this scenario, and your bank or the DTI will order Mind Metric AI to refund you if you have documented your cancellation request.
Yafee has helped thousands of consumers cancel their subscriptions and recover unauthorized charges by providing clear legal guidance and step-by-step procedures. If you encounter resistance from Mind Metric AI or your bank, do not give up. Escalate your complaint to the DTI with your documentation, and you will have a strong case for a refund under Philippine consumer protection law. Yafee's commitment is to give you the confidence and the legal framework you need to cancel with certainty.
Important warning
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