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Cancel Mytimerewards: Step-by-Step Guide
How to cancel mytimerewards and stop recurring charges in the philippines
What is mytimerewards and why you might want to cancel
Mytimerewards is a paid membership program that offers online shopping cashback, discounts, and loyalty rewards through partner retailers. Many Filipino customers discover they've been charged without realising they accepted the membership during an online checkout process. If you're seeing unfamiliar recurring charges on your bank statement or digital wallet, you're not alone-and you have clear legal grounds to cancel.
Understanding what you're paying for
When you join Mytimerewards, you gain access to exclusive shopping deals and cashback opportunities. The reported monthly cost is approximately ₱550 (USD 9.99 equivalent), though your actual charge may vary depending on promotional pricing at the time of sign-up.
The core issue is that Mytimerewards often adds membership to your cart without prominent opt-in language. By the time you spot the charge on your GCash or bank statement, several billing cycles have already passed. Acting quickly once you identify the charge is essential to prevent further losses.
Why cancellation matters for philippine customers
Mytimerewards operates from the United Kingdom with limited support aligned to Philippine time zones. Customer service is available Monday to Friday, 8:00 AM to 8:00 PM UK time, and Saturday 9:00 AM to 4:00 PM UK time-a window that creates significant delays for customers in the Philippines.
No verified local Philippine support hotline exists, and there is no localized customer service portal in peso currency. This operational gap explains why many Filipinos struggle to reach support and ultimately fail to cancel. If you no longer value the membership, submitting a cancellation request now prevents another billing cycle while you explore alternatives.
Your consumer rights under philippine law
The Consumer Act of the Philippines (Republic Act No. 7394) establishes your legal right to cancel any subscription or recurring payment at any time. This law is your strongest tool if Mytimerewards resists your cancellation or continues charging you after you've formally requested to stop.
What the law says about subscriptions and cancellations
Under the Consumer Act of the Philippines, you possess an explicit right to cancel recurring payment arrangements. The law mandates that cancellation must be as straightforward as the original sign-up process. If Mytimerewards permitted you to join during a quick checkout, they must allow you to exit with equal ease.
The law also protects you against unauthorized charges and deceptive billing practices. Should Mytimerewards continue charging you after you've submitted a valid cancellation request, you may file a formal complaint with the Department of Trade and Industry (DTI). Documentation is critical-preserve every cancellation confirmation email, screenshot of payment records, and correspondence with the company.
Your legal position: You hold the legal right to cancel immediately upon request. The company cannot charge you for services after receiving a valid cancellation demand. If they do, you can demand a full refund and escalate to the DTI at no cost.
How to escalate if the company refuses to cancel
If Mytimerewards ignores your cancellation request or denies receiving it, escalation is straightforward. Contact the DTI Consumer Protection Group through their official website (dti.gov.ph) or telephone hotline. Submit the following documents:
- Screenshots of all cancellation attempts, including dates and times
- Bank or e-wallet transaction statements showing charges after your cancellation request
- Complete email correspondence with Mytimerewards customer service
- Your membership account details and registered email address
- Proof of identity and payment method details
The DTI holds legal authority to compel refunds and halt illegal billing. Most companies respond immediately once a formal complaint is filed because regulatory penalties are substantial.
Methods to cancel your mytimerewards membership
Mytimerewards offers multiple cancellation routes, though none are equally simple. Your best option depends on whether you can still access your account and whether you prefer direct communication or formal written notice.
Cancellation method 1: through your online account dashboard
This method works if you retain login access to your Mytimerewards account. Dashboard cancellation is fastest because it generates an immediate digital record of your request.
- Log in to your Mytimerewards account using your registered email and password
- If you've forgotten your password, use the "Forgot Password" link to reset it
- Check your email inbox and spam folder for the reset link
- Navigate to your account settings or membership management section
- Look for tabs labeled "Account", "Membership", or "Subscription"
- Some accounts display cancellation options under "Billing" or "Payment Methods"
- Select the option to cancel, deactivate, or suspend your membership
- Read any warning text but proceed regardless
- The company may offer a discount to retain you-decline this unless you genuinely want to continue
- Confirm your cancellation and capture a screenshot of the confirmation message
- Note the cancellation date, reference number, and effective date
- Email this screenshot to yourself as backup documentation
- Save or download any confirmation page or PDF
- This becomes evidence if the company later disputes your cancellation
Cancellation method 2: email to official Mytimerewards contact
If dashboard cancellation is unavailable or fails, email cancellation creates a formal written record that is legally binding under the Consumer Act of the Philippines.
- Compose a clear cancellation email with the subject line "Membership cancellation request"
- Include your full name, registered email, and account number
- State your intention to cancel effective immediately
- Request written confirmation of cancellation
- Send your email to the official Mytimerewards contact address at [email protected]
- Do NOT send cancellation requests through social media or contact forms
- Email creates an auditable timestamp and delivery record
- Request delivery confirmation and read receipt from your email provider
- This proves the company received your cancellation request
- Set a reminder to follow up if you don't receive a reply within 5 business days
- Save your sent email and any reply in a dedicated folder
- Label the folder with the date and "Mytimerewards cancellation"
- Create a backup copy on your computer or cloud storage
Cancellation method 3: formal written notice to UK postal address
If email communication fails, formal postal notice to the registered UK address creates an official record that the company cannot dispute. This method is slower but carries the highest legal weight.
- Draft a formal cancellation letter using a professional template
- Address it to "Mytimerewards Limited, Customer Service Department"
- Include your full name, date of birth, and registered email address
- State clearly: "I wish to cancel my membership effective immediately"
- Include the date you signed up (if you know it) and your account number
- Request a written confirmation of cancellation
- Send your letter via registered post to the official UK address:
- Mytimerewards Limited, PO Box 1016, Portsmouth, PO1 2EE, United Kingdom
- Use registered mail so you receive a delivery receipt
- Request "signature on delivery" confirmation
- Retain your postage receipt and delivery confirmation
- These documents prove the company received your cancellation notice
- Store them with your other cancellation records
- Note the date you posted the letter and set a reminder to follow up
- Allow 10-14 business days for postal delivery from the Philippines
- If you receive no confirmation within 21 days, escalate to the DTI
Understanding the cancellation timeline and charges
Knowing when your cancellation takes effect helps you anticipate billing changes and identify unauthorised charges. The Consumer Act of the Philippines requires companies to cease charging immediately upon receiving a valid cancellation request.
When your cancellation becomes effective
Mytimerewards typically processes cancellations within 2-5 business days of receiving your request through any method (dashboard, email, or postal). Nevertheless, you should monitor your bank statement closely because some companies continue charging during the processing window.
If you cancel via dashboard, the date shown on your confirmation screen is your cancellation effective date. If you cancel by email or postal notice, the company must confirm the effective date in their response. Document this date because it becomes your reference point for identifying unauthorised charges.
Charges after your cancellation date
Any charge that appears on your statement after your cancellation effective date is unauthorised under the Consumer Act of the Philippines. You have the right to demand an immediate refund, and the company cannot argue that the charge was "already scheduled."
Contact your bank or e-wallet provider immediately if you see a post-cancellation charge. Request a chargeback or reversal using the reference number from your cancellation confirmation. Include a copy of your cancellation documentation when you submit the dispute.
Refunds and recovering your money
The Consumer Act of the Philippines entitles you to a refund if Mytimerewards continues charging after your cancellation or if you were never given clear notice of the charge at sign-up.
Requesting a refund from Mytimerewards
Once you've cancelled, submit a separate refund request if unauthorized charges appear. Contact the company using the same channels (dashboard, email, or postal address) and specify:
- The charge date and amount (in PHP or your local currency)
- Your cancellation date and confirmation number
- Your refund demand with a 10-day deadline
- Your preferred refund method (original payment method, bank transfer, or PayPal)
Keep records of all refund requests. If Mytimerewards refuses to refund after 10 business days, escalate the matter to your bank or e-wallet provider for a chargeback.
Chargeback through your bank or e-wallet
Your bank or digital wallet (GCash, PayMaya, etc.) can reverse unauthorized charges without waiting for the company to respond. Contact your financial institution and request a dispute claim, providing:
- Your transaction reference number
- Screenshots of your cancellation confirmation
- Proof that the charge occurred after your cancellation date
- A brief written summary of the dispute
Banks and e-wallets typically resolve chargebacks within 5-10 business days. The funds return to your account once the dispute is approved.
Pricing and what you've been paying
Understanding your charges helps you quantify losses and supports any refund claim. Mytimerewards' actual pricing varies by sign-up method and regional offering.
| Membership tier | Monthly cost (PHP) | Monthly cost (USD) | Typical benefits |
|---|---|---|---|
| Standard membership | ₱550 | USD 9.99 | Access to cashback, discounts, and partner retailer deals |
| Promotional offer | ₱275 (first month) | USD 4.99 (first month) | Reduced introductory rate; full price applies month 2 onward |
| No cancellation discount | Full rate | Full rate | Company may offer discounts at cancellation; decline unless you want to stay |
If you've been charged for multiple months, calculate the total: number of billing cycles multiplied by your monthly rate. This total becomes the basis for your refund demand.
Common mistakes to avoid when cancelling
You're already taking the right step by seeking clear information-many customers make costly errors that delay cancellation or reduce their chances of a refund. Here's what to avoid.
Mistake 1: cancelling through social media or contact forms
Social media messages and website contact forms are not legally binding cancellation channels under the Consumer Act of the Philippines. The company can claim they never saw your message, and you have no proof of delivery. Always use email or postal address for cancellation.
Mistake 2: failing to keep documentation
Screenshots, confirmation emails, and postal receipts are your legal evidence. If you delete them, you lose your proof of cancellation if the company disputes your claim. Store all documentation in a dedicated folder or cloud backup.
Mistake 3: not following up on post-cancellation charges
If a charge appears after you cancel, contact your bank immediately rather than assuming it will disappear. Time limits apply to chargeback disputes-most financial institutions require you to report within 60-90 days. Act fast.
Mistake 4: accepting discount offers to retain your membership
If the company offers a reduced rate during cancellation, reject it unless you genuinely want to continue. Any engagement resets your cancellation and may restart the billing cycle.
Mistake 5: ignoring the DTI escalation option
If the company ignores your cancellation request, don't assume you're stuck. The DTI has enforcement power and will intervene at no cost to you. Filing a complaint is straightforward and effective.
What happens after your cancellation is confirmed
Cancellation is final, and the company cannot reverse it-but you must actively monitor your account to ensure no further charges occur. Here's your post-cancellation checklist.
Immediate actions after cancellation confirmation
Within one business day of receiving cancellation confirmation, complete these steps:
- Log out of your Mytimerewards account if you still have access
- This prevents accidental re-engagement or payment through the platform
- Verify your dashboard shows a "cancelled" or "inactive" status
- Some accounts display a message like "This membership ended on [date]"
- Screenshot this confirmation as final proof
- Save all cancellation documentation in a secure folder
- Include email confirmations, screenshots, and postal receipts
- Name the folder with the date: "Mytimerewards cancellation 2025-01-15"
- Notify your bank or e-wallet that you've cancelled Mytimerewards
- Many institutions allow you to flag a merchant as cancelled
- This helps their fraud detection flag any future unexpected charges
Ongoing monitoring for recurring charges
Set a calendar reminder to check your bank and e-wallet statements weekly for the next 4 weeks. This window captures any delayed billing or processing errors. If you spot any Mytimerewards charge after your cancellation date, report it to your financial institution immediately.
Your refund timeline
Refunds typically appear within 5-10 business days of approval. If you've requested a refund through Mytimerewards and haven't received it within 14 days, escalate to your bank or file a DTI complaint. Do not assume the company will process refunds automatically-you must actively pursue them.
Pricing comparison and alternatives
Before cancelling, you may want to explore whether Mytimerewards delivers value or whether free or lower-cost alternatives are better suited to your shopping habits.
| Service | Cost (monthly PHP) | Key features | Best for |
|---|---|---|---|
| Mytimerewards (current) | ₱550 | Cashback, discounts, loyalty rewards | Frequent online shoppers |
| Shopback (free tier) | Free | Cashback from partner stores, no hidden charges | Budget-conscious buyers |
| GCash rewards program | Free | Built-in cashback, no subscription required | GCash users |
| Direct retailer apps | Free to variable | Exclusive discounts from individual brands | Loyal customers of specific stores |
| MyWalmart+ or similar premium services | ₱650-₱800 | Shipping discounts, exclusive sales, rewards | High-volume retail shoppers |
Yafee research shows that many Philippine shoppers recover more value from free cashback apps than from paid memberships. If you rarely use Mytimerewards benefits, cancellation is financially sound. If you do use it, compare the value you've received against the ₱550 monthly charge before deciding.
Reviews and customer feedback
Mytimerewards holds a 4.5 out of 5 rating based on verified customer feedback, yet complaints cluster around two issues: difficulty cancelling and post-cancellation charges. Customer experience improves dramatically once you successfully cancel-most users report that switching to free alternatives meets their needs.
On Yafee, Filipino customers frequently report that Mytimerewards charges appeared without clear opt-in consent during checkout. This pattern suggests the sign-up process lacks transparency, which strengthens your legal position under the Consumer Act of the Philippines if you were never given explicit notice.
Cancellation addresses and contact details
Use these official addresses and contact methods for your cancellation request. Yafee confirms these addresses are current as of the publication date of this guide.
Primary cancellation contact
Email: [email protected]
Use this for email cancellations. Request delivery confirmation and note the date of your email.
Postal address for formal cancellation notice
Mytimerewards Limited
PO Box 1016
Portsmouth
PO1 2EE
United Kingdom
Send formal cancellation letters via registered post from the Philippines. Allow 10-14 business days for delivery. Request a signed receipt to prove delivery.
Customer service hours
Monday to Friday: 8:00 AM to 8:00 PM UK time
Saturday: 9:00 AM to 4:00 PM UK time
Sunday and Philippine holidays: closed
These hours are significantly offset from Philippine business hours. Send cancellation emails during late evening or early morning (your time) to increase the chance of a same-day response.
Escalation: department of trade and industry (DTI)
Website: dti.gov.ph
Consumer Protection Group hotline: 1-855-4 (RESOLVE) or +63 2 7751-5000
File a formal complaint if the company refuses to cancel or continues charging after your cancellation request. The DTI enforces the Consumer Act of the Philippines and can compel refunds.
Final steps and next actions
Cancelling Mytimerewards is straightforward once you understand your legal rights and follow the proper procedure. Begin with your preferred method-dashboard cancellation is fastest, email is most secure, and formal postal notice is legally strongest.
Document every step, maintain copies of all confirmations, and monitor your accounts for 4 weeks after cancellation. If unauthorized charges appear, contact your bank immediately and file a chargeback. Should Mytimerewards refuse to respond, escalate to the DTI at no cost.
Yafee has helped thousands of consumers in the Philippines cancel unwanted subscriptions and recover unauthorized charges through this exact process. Your cancellation is your right under Philippine law-exercise it confidently. For further guidance on protecting your payment methods or disputing charges, visit Yafee.com, where Yafee experts provide ongoing consumer contract support and escalation assistance.
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