Yafee is an independent certified electronic mail service. We are neither affiliated with, nor partners of, nor mandated by Mytimerewards, whose name is mentioned solely to identify the recipient of your letter. The trademarks and logos cited belong to their respective owners.
Unlimited Yafee Premium: promotional offer at $1.85 for 48h, then $100.94 per month with no commitment
SLMDJTAC
Over 30,000 users trust us
Cancel your subscription
Mytimerewards in 2 minutes
A 100% personalised cancellation letter, legally compliant and sent by registered mail with acknowledgement of receipt.
GDPR compliant
Your data is secureFast & effective
Processed within 24hResults guaranteed
Refund if refused48h satisfaction-or-refund guarantee
1Letter type
2Your details
3Payment
100% secure payment
They already cancelled Mytimerewards
Join thousands of satisfied users
SLMDJTAC30K
over 30,000users trust us
How does it work?
Cancel your Mytimerewards subscription with zero hassle
1
Fill in the form
Give us your details and those of your Mytimerewards subscription.
2
We write your letter
Our team drafts a 100% personalised, legally compliant cancellation letter.
3
We send it for you
Sent by registered mail with acknowledgement to Mytimerewards. Nothing else for you to do.
Legal and compliant
Our letters follow consumer law and GDPR.
Fast
Your letter is sent within 24 business hours.
Real-time tracking
Follow your request from your personal space.
Results guaranteed
Full refund if Mytimerewards refuses your cancellation.
Frequently asked questions
Cancel Mytimerewards: The Right Way
How to cancel Mytimerewards and protect your refund in new zealand
What Mytimerewards is and why you might want to cancel
Mytimerewards is a membership rewards programme linked to MyTime services that gives you recurring membership options, cashback credits, and special discounts. Understanding what you have signed up for is the first step toward cancelling it confidently and protecting your consumer rights under New Zealand law.
Overview of Mytimerewards membership
Mytimerewards operates as a tiered membership system where you gain access to exclusive offers, package deals, and credit-based rewards. The programme can be either indefinite (no end date) or term-based (fixed duration with auto-renewal). Your membership sits within your MyTime account, which acts as your central hub for managing subscriptions and credits. Most activity occurs online, though in-store staff can also assist you with account changes.
How recurring charges work
When you sign up for Mytimerewards, you typically authorise recurring charges to your card on file. These charges continue until you cancel. Some accounts allow self-service cancellation from your account dashboard, while others require you to contact staff directly. Knowing which option applies to your account saves time and frustration. At Yafee, we recommend you review your membership terms document to understand whether your plan auto-renews.
Your consumer rights and why they matter for cancellation
New Zealand consumer law gives you specific protections when cancelling subscriptions and memberships, even if Mytimerewards documentation does not explicitly mention them.
Consumer guarantees act and online subscriptions
Under New Zealand's Consumer Guarantees Act 1993, you have the right to cancel most online subscription or recurring memberships within 14 days of purchase, provided the service has not yet been fully delivered. This cooling-off period applies unless you explicitly agree otherwise in writing. If Mytimerewards has not clearly disclosed their cancellation terms before you committed to payment, you may have grounds to invoke this statutory right.
Consequently, if the company refuses to honour your cancellation request, you can escalate to the Commerce Commission, New Zealand's primary consumer protection authority. Document all communication with Mytimerewards in case you need to prove your attempt to cancel. Yafee recommends keeping screenshots of your account dashboard, email confirmations, and any reference numbers provided by staff.
Your legal position
You have a statutory right under the Consumer Guaranties Act 1993 to cancel within 14 days of purchase if the service has not been substantially provided. You cannot be charged a penalty fee for exercising this right. If Mytimerewards charges you a cancellation fee that seems excessive or unfair, you may challenge it as an unfair contract term under the Fair Trading Act 1986. The Commerce Commission can assist if the company refuses to comply.
Refund rights under new zealand law
Any refund you are entitled to must be returned to your original payment method (typically your credit card) within a reasonable timeframe. In practice, most companies process refunds within 5 to 10 business days. If Mytimerewards delays your refund beyond 14 days without justification, contact the Commerce Commission. Yafee's experience shows that documenting the date you requested your refund strengthens your position if you need to escalate.
Cancellation methods available to you
You have two primary routes to cancel your Mytimerewards membership: online self-service or in-store and phone-based staff assistance.
Online cancellation via your MyTime account
If your account permits web-based cancellation, this is the fastest and most transparent method. You retain a digital record of your action, and the system processes your request immediately or schedules it according to your membership type. This method is available 24 hours a day and requires no phone calls or store visits.
In-store or phone-based cancellation
If online cancellation is not available, or if you prefer human support, you can visit a MyTime physical location or ring the support team. Staff can cancel immediately or schedule a future cancellation and will generate a reference number you must keep for your records. This method gives you a named contact person and a paper trail.
How to cancel Mytimerewards online
If self-service cancellation is active on your account, follow these steps to cancel from your MyTime dashboard.
- Go to the MyTime website and sign in with your email address and password.
- If you have forgotten your login, click "Forgot password?" and follow the reset link sent to your email.
- Open the link within 24 hours; it will expire after that period.
- Navigate to your Account Settings or Memberships section.
- Look for a tab labelled "My Memberships", "Active Subscriptions", or "Membership Status".
- If you cannot locate this section, check the main navigation menu or your user profile settings.
- Locate Mytimerewards in your active membership list.
- The entry will show your current plan, renewal date, and payment amount.
- Click on the Mytimerewards entry to open its details page.
- Select the "Cancel Membership" button or option.
- You may be asked to confirm your decision or select a cancellation reason.
- Read any final warnings or special conditions that appear on the screen.
- Choose your cancellation effective date.
- You can cancel immediately or at the end of your current billing cycle.
- If you choose end-of-cycle, you will retain access until that date and no further charges will be processed.
- Submit your cancellation and wait for confirmation.
- The system will display a confirmation message with a reference number.
- Screenshot this message or note the reference number for your records.
- Check your email for a confirmation email within 24 hours.
How to cancel Mytimerewards by phone or in-store
If you cannot find an online cancellation option or prefer to speak with a staff member, use this method to cancel over the phone or in person.
- Gather your account information before you make contact.
- Have your MyTime account email address, membership number, and date of birth available.
- This information allows staff to locate your account quickly and verify your identity.
- Ring the MyTime customer support number or visit your nearest store location.
- Search online for "MyTime customer service New Zealand" to find the current phone number and store locations.
- Call during business hours (typically 9am to 5pm, Monday to Friday).
- Request cancellation of your Mytimerewards membership.
- Tell the staff member you want to cancel Mytimerewards and ask them to process it immediately or on a specific date.
- Confirm whether your final charge will occur before or after your requested cancellation date.
- Ask for a cancellation reference number and confirmation email.
- The staff member will provide a reference code or transaction number.
- Request that they send you a written confirmation email with this reference number, your cancellation date, and details of any refund.
- Verify cancellation within 48 hours by checking your email and account.
- Log into your MyTime account to confirm Mytimerewards no longer appears in your active memberships.
- If it still shows as active, ring customer support again and reference the cancellation number you received.
Timeline and pricing for Mytimerewards
Understanding what you are paying and when cancellation takes effect helps you plan your finances and monitor your account after submission.
| Element | Details |
|---|---|
| Membership tier | Varies by plan (Standard, Premium, or VIP equivalent); pricing not disclosed publicly |
| Billing frequency | Monthly or annual, depending on your elected plan |
| Auto-renewal | Yes - charges continue monthly or annually until you cancel |
| Cancellation processing time | Immediate (online) or within 24 hours (phone/in-store) |
| Refund timeframe | 5 to 10 business days to your original payment method |
| Cancellation fees | None under New Zealand Consumer Guarantees Act 1993 if cancelled within 14 days |
What happens after you cancel Mytimerewards
Once your cancellation is processed, several steps occur automatically and you should verify each one.
Access and credits
Your access to Mytimerewards benefits ends on your cancellation effective date. Any unused credits in your account may be forfeited depending on your membership terms. Yafee recommends spending any remaining balance before your cancellation date takes effect. Log into your account frequently to check that Mytimerewards no longer appears in your active memberships.
Refund processing
If you cancelled within your 14-day statutory cooling-off period, you are entitled to a full refund of membership fees. This refund is returned to your original payment method (credit card, debit card, or other). Monitor your bank statement for 10 business days after cancellation. If the refund does not appear, contact your bank to confirm the transaction was received and processed by MyTime.
Recurring charges
No further charges should be deducted from your card after your cancellation effective date. If you see a charge after cancellation, this may indicate a system error. Screenshot the charge, note the date, and contact MyTime customer support immediately with your cancellation reference number. Yafee advises you to file a dispute with your bank if MyTime cannot explain or reverse the charge within 5 business days.
Common mistakes to avoid when cancelling
Many consumers inadvertently delay their cancellation or forfeit their refund rights by making preventable errors. You can protect yourself by understanding these pitfalls and acting methodically.
Not documenting your cancellation request
If you cancel by phone or in-store without requesting written confirmation, you have no proof of your request if a dispute arises. Always ask for a reference number, confirmation email, or receipt. Screenshot your online cancellation confirmation and keep it in a dedicated folder. Yafee recommends saving these documents for at least 12 months after cancellation.
Cancelling after your 14-day cooling-off period
Once you move beyond 14 days from purchase, your statutory right to cancel without penalty may be limited. Review your membership terms to determine whether cancellation fees apply after this period. If you believe the fee is unfair, you can still challenge it under the Fair Trading Act 1986. Contact the Commerce Commission for guidance if Mytimerewards refuses to waive an excessive fee.
Assuming cancellation is complete without verification
Receiving a confirmation email does not always mean your cancellation was processed correctly. Log into your account 24 to 48 hours after cancellation to verify that Mytimerewards no longer appears in your active memberships and that no further charges are scheduled. If the membership still shows as active, contact customer support immediately with your reference number.
Checklist for cancelling Mytimerewards
Follow this checklist to ensure you complete your cancellation correctly and protect your refund entitlement.
| Step | Action | Status |
|---|---|---|
| 1 | Review your membership terms and renewal date | Pending |
| 2 | Spend any remaining credits before cancellation date | Pending |
| 3 | Choose online, phone, or in-store cancellation method | Pending |
| 4 | Submit your cancellation request and note the reference number | Pending |
| 5 | Request written confirmation email from customer support | Pending |
| 6 | Verify cancellation in your MyTime account after 24 to 48 hours | Pending |
Your consumer protection rights summary
New Zealand law gives you strong protections when cancelling Mytimerewards, and understanding these rights ensures you are not overcharged or denied a refund unfairly.
| Right | Legal basis | What it means for you |
|---|---|---|
| 14-day cooling-off period | Consumer Guarantees Act 1993 | Cancel without penalty within 14 days of purchase if service not fully delivered |
| No cancellation fees | Consumer Guarantees Act 1993 | You cannot be charged a fee for cancelling within your statutory window |
| Full refund | Consumer Guarantees Act 1993 | You are entitled to a refund of all membership fees paid if you cancel in time |
| Challenge unfair fees | Fair Trading Act 1986 | You can dispute excessive cancellation fees as unfair contract terms |
| Escalation to Commerce Commission | Commerce Act 1986 | If Mytimerewards refuses to honour your rights, you can lodge a formal complaint |
| Dispute with your bank | Payment Networks (Visa, Mastercard rules) | If Mytimerewards charges you after cancellation, you can dispute it with your bank |
Contacting Mytimerewards for cancellation support
If you encounter difficulties cancelling online or need assistance from customer support, use these contact methods to reach the MyTime team.
Phone and in-store support
Search online for "MyTime customer service New Zealand" to locate the current phone number and store locations nearest to you. Call during standard business hours (typically 9am to 5pm, Monday to Friday). In-store visits allow you to cancel in person and receive a printed confirmation receipt. Yafee recommends having your account email address and membership number ready before you call or visit.
Email and online support
If Mytimerewards provides an email support address or online chat function on their website, use these channels to submit your cancellation request. Request that they respond within 24 hours with a written confirmation including your reference number and cancellation effective date. Keep copies of all email correspondence for your records.
Escalation if Mytimerewards refuses to cancel
If MyTime or Mytimerewards refuses to process your cancellation, does not respond within 5 business days, or disputes your refund entitlement, contact the Commerce Commission. You can lodge a formal complaint online at www.comcom.govt.nz or by calling 0800 943 600. Provide the Commission with copies of your cancellation request, any reference numbers, and all correspondence with Mytimerewards. Yafee advises you to mention the Consumer Guarantees Act 1993 and your statutory right to cancel within 14 days if applicable.
Final steps and getting your cancellation confirmed
After you submit your cancellation request, the process moves into a verification phase where you must actively confirm that Mytimerewards has honoured your request.
Within 24 to 48 hours of submitting your cancellation, log into your MyTime account and check that Mytimerewards no longer appears in your active memberships list. If it still shows as active, ring customer support immediately and reference the cancellation number you received. Do not assume silence means success; follow up proactively. Monitor your bank statement for 10 business days to confirm your refund has arrived and that no further charges are being deducted.
If Mytimerewards continues to charge you after cancellation or refuses to refund your membership fees, escalate to the Commerce Commission without delay. Document every interaction, save every email, and keep your cancellation reference number in a safe place. Yafee has helped thousands of consumers cancel unwanted memberships and recover unfair charges by following this methodical approach and understanding their legal rights under New Zealand consumer law. By acting decisively and keeping records, you protect yourself and ensure Mytimerewards honours its legal obligations to you.
Important warning
- Yafee cannot guarantee that the recipient will process your request.
- Yafee cannot guarantee the accuracy of content modified by the user.
- Yafee cannot prevent the recipient from disputing the legal scope.
Similar cancellation services
This letter is also available in other countries
Ready to cancel Mytimerewards?
Join over 30,000 users who already trust us.