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Frequently asked questions
Cancel Mylookbookclub: The Right Way
How to cancel Mylookbookclub and stop automatic charges in the philippines
What Mylookbookclub is and why cancellation matters
Mylookbookclub is a VIP membership program headquartered in Spain that grants you access to discounted shopping across partner brands and member credits you accumulate and spend on curated retailers. The service operates as a recurring subscription model, which means charges automatically process every 14 days unless you actively cancel or skip upcoming cycles.
Your membership recharges at €63.42 every two weeks, equivalent to approximately ₱3,881 in Philippine peso terms. This is a critical point: you are not purchasing a physical product or subscribing to a traditional monthly box. Instead, you are committing to a recurring credit system where your payment converts directly into usable member credits at a one-to-one ratio.
Many members in the Philippines discover the recurring nature of this membership only after their first charge posts. The membership terms do permit you to skip or cancel upcoming recharges through your account before the scheduled date, but the deadline window is tight and easy to miss if you do not track it carefully.
Why you might want to leave Mylookbookclub
You may choose to cancel if you are not actively redeeming your member credits, if the two-week recharge cycle does not align with your shopping habits, or if you prefer one-time purchases over recurring payments. If you rely on local Philippine payment methods such as GCash or Maya, the lack of straightforward local payment integration may also frustrate you.
Yafee helps thousands of consumers navigate complex recurring memberships, and Mylookbookclub cancellations remain common because the transition from trial membership to paid status is not always transparent at the point of signup.
How recurring charges trap consumers
The 14-day recharge cycle is deliberately frequent. Unlike monthly subscriptions you might review once every 30 days, a two-week cycle means the charge appears before you have fully assessed whether you will use your credits. If you miss the cancellation window by even one day, you incur another ₱3,881 charge.
Furthermore, Mylookbookclub applies an early cancellation fee of approximately ₱581 if you terminate your membership before certain conditions are met. This fee appears in the terms, but many users in the Philippines overlook it during signup because it is not displayed as prominently as the membership benefit claims.
Your consumer rights under philippine law
As a consumer in the Philippines, your rights are protected by the Consumer Act of the Philippines (Republic Act No. 7394), which mandates that businesses provide clear, truthful information about products and services before you commit financially.
What the law requires from Mylookbookclub
The Consumer Act explicitly prohibits unfair or deceptive practices in commerce. Mylookbookclub must disclose the recurring nature of your membership, the exact recharge amount, and the recharge frequency in a clear and conspicuous manner before you authorize the first payment.
If the company failed to display the 14-day cycle, the ₱3,881 charge amount, or the ₱581 early cancellation fee with equal prominence to the membership benefits, you have grounds to dispute those charges or demand a refund under consumer protection principles.
Additionally, if Mylookbookclub charged you after you submitted a cancellation request, or if the company applied the early termination fee without prior written notice, those actions likely violate your right to fair treatment and transparent dealing.
Your legal position on cancellation
You have the right to cancel your membership at any time. Philippine consumer law does not permit companies to lock you into recurring charges indefinitely or to charge you without clear prior consent. If Mylookbookclub refuses to process your cancellation or continues billing you after you have requested termination, you are entitled to dispute those charges with your payment provider and escalate the matter to consumer authorities.
You are also entitled to a refund if the company charged you after your cancellation effective date, even if they claim a processing delay. The burden is on the merchant to honour your cancellation instruction within a reasonable timeframe.
How to escalate if Mylookbookclub refuses to cooperate
If Mylookbookclub does not respond to your cancellation request within 5 business days, or if they deny a refund you believe is legitimate, escalate your complaint to the Department of Trade and Industry (DTI) Consumer Protection Group. The DTI handles consumer disputes involving unfair practices and can compel the company to refund your money if your claim is valid.
Document every communication: save all emails, screenshots of your account dashboard, payment receipts, and copies of your cancellation request. Yafee recommends maintaining this evidence because the DTI and small claims courts weigh documented good faith attempts to resolve disputes before formal intervention.
Methods to cancel Mylookbookclub
Mylookbookclub offers multiple cancellation channels, and your choice depends on speed, documentation preference, and your comfort level with different communication formats.
Cancel through your account dashboard
The fastest method is to log into your Mylookbookclub account and locate the membership management or account settings section. Most modern subscription services place a "Cancel Membership" or "Skip Next Recharge" button in a dedicated area of your dashboard.
This method creates an immediate digital record, which is valuable if you later need to prove you submitted a cancellation request. The system typically asks you to confirm your cancellation and may present a retention offer or survey. Ignore retention offers and proceed with your cancellation.
Cancel via email to customer support
You can email Mylookbookclub's customer support at [email protected] with a clear cancellation request. Your email should include your account email address, your full name, and a direct statement: "I request immediate cancellation of my Mylookbookclub membership and ask that no further charges be applied to my payment method."
Send this email from the same email address linked to your Mylookbookclub account. Yafee advises requesting a read receipt or sending via a service that provides delivery confirmation. Keep a copy of this email in a dedicated folder for reference.
Cancel by phone or direct contact
If you prefer real-time confirmation, contact Mylookbookclub by phone or through their official contact methods (check your account email or the website for current phone numbers). Request that the support agent provide a cancellation confirmation number and send you a written confirmation email immediately after the call ends.
During the call, ask the agent to confirm that your cancellation is effective immediately and that no further charges will be processed. Note the agent's name, the date and time of your call, and any confirmation number provided.
Step-by-step cancellation process
Follow this procedure to ensure your cancellation is processed correctly and documented properly.
- Log into your Mylookbookclub account or prepare your account details (email and phone number associated with your membership)
- Submit your cancellation request via your preferred method:
- Dashboard: navigate to Account Settings or Membership Management, select Cancel Membership, and confirm
- Email: send your cancellation request to [email protected] with full account details
- Phone: call customer support and request immediate cancellation with a confirmation number
- Request written confirmation of your cancellation immediately (via email if you called, or screenshot your dashboard confirmation if you cancelled online)
- Check your email for a cancellation confirmation within 24 hours. If you do not receive confirmation, send a follow-up email to the support address
- Monitor your payment method for 7 days to ensure no further charges appear after your cancellation date
- If another charge posts after your cancellation effective date, take a screenshot, note the date, amount, and transaction ID, then proceed to dispute the charge with your bank or payment provider
Refund expectations and dispute procedures
Your right to a refund depends on when you submit your cancellation request relative to your next scheduled recharge.
When you are entitled to a refund
If your next recharge is scheduled for 7 days or more from your cancellation date, you should not be charged. If Mylookbookclub processes a charge after your cancellation effective date, you are entitled to a refund of that charge. Furthermore, if you cancelled before using your member credits, you may be entitled to a partial refund of your most recent payment, depending on the company's refund policy.
The early cancellation fee of approximately ₱581 is deducted from your refund in many cases. However, if you can demonstrate that Mylookbookclub failed to disclose this fee clearly before you joined, you have grounds to dispute the fee itself through the DTI.
How to dispute a charge with your bank
If Mylookbookclub refuses to refund you, contact your bank or payment provider immediately and request a chargeback or dispute. Provide your bank with copies of your cancellation request, the cancellation confirmation (if you received one), and the unauthorized charge that appeared after your cancellation date.
Your bank will initiate a dispute on your behalf. Yafee recommends submitting this bank dispute within 60 days of the unauthorized charge. Most payment providers reverse fraudulent recurring charges within 10 to 20 business days once a dispute is filed.
Pricing breakdown and what you should know
Understanding Mylookbookclub's cost structure helps you assess whether cancellation is the right decision and what you might owe if you terminate early.
| Charge | Amount (PHP) | Frequency |
|---|---|---|
| Membership recharge | ₱3,881 | Every 14 days |
| Member credit conversion | 1:1 ratio (₱3,881 = ₱3,881 credits) | Automatic with recharge |
| Early cancellation fee | Approx. ₱581 | One-time, deducted from refund |
| Payment method fees | Varies by provider | May apply depending on your bank |
| Refund processing time | No additional charge | 5 to 10 business days |
| Annual cost if active | Approx. ₱111,000 | 26 recharges per year |
What happens after your cancellation is processed
Once Mylookbookclub confirms your cancellation, specific outcomes follow, and you must act to protect yourself if unexpected charges appear.
Cancellation confirmation and timeline
Mylookbookclub should send you a written cancellation confirmation within 24 to 48 hours of your request. This confirmation will state your cancellation effective date and confirm that no future charges will be applied. If you do not receive a confirmation email within 48 hours, send a follow-up email to [email protected] with the subject line "Cancellation Confirmation Required".
What happens to your unused member credits
Unused member credits typically expire when your membership is cancelled. Read your cancellation confirmation carefully to determine whether you have a grace period to spend remaining credits or whether they are forfeited immediately. If you have unspent credits worth a significant amount, you may consider using them before cancelling, or requesting a credit refund as part of your cancellation.
Payment method and refund processing
Mylookbookclub will process your refund (if applicable) back to your original payment method within 5 to 10 business days. The refund will be reduced by the early cancellation fee unless you successfully dispute that fee. Check your bank account or payment app during this period and confirm the refund has posted.
If no refund appears after 10 business days, contact your bank and ask them to trace the refund status. Provide your cancellation confirmation number and the original charge details to your bank.
Removing your data and payment information
After cancellation, your account data remains in Mylookbookclub's system for a limited period. If you want your personal information and payment details removed, send a separate data deletion request to [email protected] citing the Philippines' Data Privacy Act of 2012 (Republic Act No. 10173). This law gives you the right to request deletion of your data once your account is no longer active.
Common mistakes that delay your cancellation
Thousands of consumers encounter unnecessary delays because they miss simple procedural steps. Below are the most frequent errors and how to avoid them.
Failing to meet the cancellation deadline window
The 14-day recharge cycle means your cancellation window is narrow. If your recharge is scheduled for tomorrow and you submit your cancellation request today, the system may not process it in time, and you will be charged. Always cancel at least 2 to 3 days before your next scheduled recharge to allow processing time.
Check your account dashboard or your cancellation confirmation email to confirm the exact cancellation effective date and whether it prevents the next pending charge.
Confusing "skip next recharge" with "cancel membership"
Mylookbookclub offers two separate options: skip your next recharge (recurring membership continues after the skipped cycle) and cancel membership (all recurring charges stop permanently). If you select "skip" instead of "cancel," your membership remains active and you will be charged in 14 days.
When you submit your cancellation request, use the word "cancel" explicitly. In emails, write: "I request permanent cancellation of my membership." Do not say "I want to skip my next recharge" unless that is your actual intent.
Not requesting written confirmation
If you cancel via phone or dashboard, the company has no incentive to provide written proof. Without a confirmation email, screenshot, or confirmation number, you cannot prove you cancelled if the company charges you again. Always request and save written confirmation before ending the call or closing your browser.
Ignoring unauthorized charges after cancellation
Some members discover a charge posted 7 to 10 days after they cancelled. They assume the charge is a processing delay and do nothing. In fact, Mylookbookclub should stop all charges immediately upon cancellation. A post-cancellation charge is unauthorized and must be disputed with your bank right away.
If you wait more than 60 days to dispute the charge, your bank may refuse to reverse it. Act immediately if you see an unexpected charge after your cancellation date.
How to check if you made the right decision
Cancelling Mylookbookclub makes sense if you identify any of these factors in your membership.
| Reason to keep membership | Reason to cancel |
|---|---|
| You actively spend your member credits every 14 days on partner brands | Your member credits expire unused every cycle |
| The two-week recharge cycle aligns with your shopping schedule | The 14-day cycle does not match your buying habits |
| You value the curated partner brand selection | You prefer shopping directly with individual retailers |
| The ₱3,881 charge is affordable and expected | The recurring charge strains your monthly budget |
| You received clear disclosure of all terms and fees upfront | The early cancellation fee was not disclosed clearly before you joined |
| You monitor your account regularly to avoid missed deadlines | You forget to review charges and cancellation windows |
Escalation and dispute resources
If Mylookbookclub ignores your cancellation request or refuses to refund unauthorized charges, you have formal escalation options backed by Philippine law.
Filing a complaint with the DTI consumer protection group
The Department of Trade and Industry (DTI) accepts consumer complaints against businesses that engage in unfair or deceptive trade practices. You can file a complaint online at dti.gov.ph or visit your regional DTI office in person.
Include copies of your cancellation request, the company's response (or lack of response), and all unauthorized charges in your DTI complaint. The DTI will contact Mylookbookclub and give the company a deadline to respond. If the company fails to refund you, the DTI can recommend legal action or mediation.
Small claims court as a final remedy
If the DTI does not resolve your dispute, you can file a small claims case in your local Municipal Trial Court. The filing fee is minimal, and small claims do not require you to hire a lawyer. Your claim for unauthorized charges and early cancellation fees falls within small claims jurisdiction if the amount is under ₱100,000.
Bring all documentation: your cancellation request, confirmation (if received), the early cancellation fee notice from your account, and proof of unauthorized charges (bank statements or payment app screenshots).
Disputing with your payment provider
Your bank or payment provider (GCash, Maya, credit card issuer, etc.) can reverse unauthorized charges independently of Mylookbookclub's response. File a dispute or chargeback claim with your financial institution and provide copies of your cancellation request and the unauthorized charge details.
Most financial institutions will issue a provisional credit within 10 business days while they investigate. Yafee advises doing this immediately if you see an unexpected post-cancellation charge.
Key documents to preserve
Protecting yourself requires maintaining a clear paper trail. Save these items in a dedicated folder.
- Your original account confirmation email when you joined Mylookbookclub
- All emails from Mylookbookclub regarding membership terms, recharge cycles, and fees
- A screenshot of your account dashboard showing the membership details and your cancellation request (if cancelled via dashboard)
- Your cancellation request email (if sent via email) and any confirmation Mylookbookclub sends in reply
- Confirmation number or reference code from your cancellation submission
- Bank or payment app statements showing all charges and refunds
- Dates and names of any customer service representatives you spoke with by phone
- Screenshots of any communications with your bank regarding the dispute or chargeback
Contact Mylookbookclub for cancellation
Use these official contact methods to submit your cancellation request. The company is based in Spain, but operates globally, including serving members in the Philippines.
Email: [email protected]
Mailing address: Mylookbookclub, Málaga, Spain
Account cancellation: Log into your dashboard and navigate to Account Settings or Membership Management for the self-service cancellation option.
When you contact the company, reference the Consumer Act of the Philippines (Republic Act No. 7394) and specify that you are located in the Philippines. This informs the company that your consumer protections fall under Philippine law, not Spanish law alone.
Conclusion: take control of your subscription today
Mylookbookclub's 14-day recurring recharge cycle is designed to lock consumers into ongoing payments, and the early cancellation fee compounds the problem. You have a legal right to cancel at any time under Philippine consumer law, and you do not owe Mylookbookclub anything once your cancellation is effective.
Submit your cancellation request today via email to [email protected] or through your account dashboard. Request written confirmation and monitor your payment method for 7 days to ensure no further charges post. If you discover an unauthorized post-cancellation charge, dispute it with your bank immediately.
Yafee has helped thousands of consumers navigate and cancel complex recurring memberships like Mylookbookclub. The cancellation process takes 10 minutes, but the peace of mind and financial protection last indefinitely. Act now, document everything, and reclaim control of your subscriptions and spending.