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Frequently asked questions
Cancel My Social Calendar: The Right Way
How to cancel My Social Calendar in the philippines without surprise charges
Why you need to cancel My Social Calendar right now
My Social Calendar is a paid membership service that charges you monthly or quarterly for access to curated social events, a personal event coordinator, and priority event booking features. If you are based in the Philippines and paying in Philippine pesos (PHP), you face a specific challenge: the company bills in US dollars (USD), which means currency conversion fees and fluctuating charges stack on top of your membership cost. Many members in the Philippines report unexpected renewal charges, slow email-only support responses, and difficulty locating cancellation instructions on the official website. This guide walks you through your legal rights under Philippine consumer law and shows you exactly how to cancel before your next billing date.
The membership structure and why cancellation timing matters
My Social Calendar offers three plan tiers: a 1-month membership, a 3-month commitment, and a 6-month commitment. Each plan includes a 30-day free trial, which is where cancellation problems often begin. Many members forget the trial end date and wake up to an unexpected charge on their credit card or e-wallet. The company provides no built-in reminder, and cancellation instructions are not displayed on the same page where you sign up. This design puts the burden on you to track renewal dates manually.
Your actual billing amount in PHP depends on your bank or payment provider's exchange rate on the billing date. A stated USD 89 monthly charge can cost you anywhere from ₱5,000 to ₱5,100 depending on daily currency fluctuations. This unpredictability makes cancellation urgent if the service no longer meets your needs.
Why cancellation is harder in the philippines market
My Social Calendar does not publish a Philippines-specific support page or phone number. All contact is through email at [email protected], with no published response time guarantee. For Filipino customers, this means your cancellation email may take 2 to 5 business days to receive a reply. Furthermore, without documented proof of your cancellation request, the company can deny they received it if a charge appears later. Yafee recommends that you screenshot your account page showing the current plan and renewal date, take a copy of your cancellation email, and save any confirmation reply from support. These records protect you legally if a dispute arises.
Your consumer rights under philippine law
The Consumer Act of the Philippines (Republic Act No. 7394) grants you specific rights when canceling a paid service.
What the consumer act of the philippines says about automatic renewals
The Consumer Act of the Philippines mandates that any service involving automatic renewal must display cancellation terms clearly at the point of purchase. The company must inform you of the renewal date, the cancellation method, and any penalties before you sign up. My Social Calendar does provide a 30-day trial and states that all plans renew automatically, but the cancellation method is not consistently advertised on the signup page or in your account dashboard. This may constitute a violation of consumer transparency requirements.
Furthermore, Philippine consumer law requires that cancellation be as easy as signup. If you signed up online in minutes, you should be able to cancel online in similar time. Email-only cancellation with no published response time falls short of this standard.
Your legal position on refunds and disputed charges
Under the Consumer Act of the Philippines, you have the right to request a refund if you cancel during the 30-day trial period. The company must process the refund within 15 to 30 days of your cancellation request. If a charge appears after you have successfully canceled, you have the right to dispute that charge with your bank or e-wallet provider. Your bank can reverse the transaction if you provide evidence that you cancelled the service before the billing date.
If My Social Calendar refuses to refund a charge you believe is unauthorized, or if they claim they never received your cancellation request, you can escalate the complaint to the Department of Trade and Industry (DTI) Consumer Protection Group. The DTI handles disputes involving services provided to Philippine consumers and can compel the company to reverse charges or refund overpayments. Yafee encourages you to document every step so that you have evidence if escalation becomes necessary.
Pricing structure and plan comparison
Your membership cost depends on the plan term you choose and the daily USD-to-PHP exchange rate.
| Plan type | Monthly cost (USD) | Est. monthly cost (PHP) | Commitment | Trial period |
|---|---|---|---|---|
| 1-month membership | $89.00 | ₱5,029 | Month-to-month | 30 days free |
| 3-month membership | $79.00 | ₱4,465 | 3 months | 30 days free |
| 6-month membership | $69.00 | ₱3,899 | 6 months | 30 days free |
| Best for cancellation flexibility | 1-month plan (you renew every 30 days, shorter cancellation window) | |||
The PHP amounts shown use 1 USD = 56.5 PHP, but your actual charge will vary based on your bank's exchange rate on the billing date. Always check your credit card or e-wallet statement to see the exact PHP amount you were charged.
Why the longer plans lock you into higher costs
If you selected a 3-month or 6-month plan, you are committed to that term even if you want to cancel early. Early cancellation of a multi-month plan may result in a partial refund or no refund at all, depending on the company's policy. Yafee advises that if you are unhappy with the service, canceling a 6-month plan often costs more than canceling a 1-month plan because you lose access to unused months.
How to cancel My Social Calendar step by step
Follow this procedure to cancel your membership and protect yourself from surprise charges.
Step 1: find your renewal date and plan details
- Log in to your My Social Calendar account using your email address and password.
- Navigate to your account settings or subscription page (usually labelled "My Plan" or "Billing").
- Record your current plan name, the monthly or quarterly cost in USD, and the exact renewal date.
- Take a full screenshot of this page showing all plan details and the renewal date.
- Save this screenshot to your phone or computer with today's date in the filename (for example, "My_Social_Calendar_Cancellation_20_Jan_2025.png").
Step 2: check whether you are still in the free trial period
- If your renewal date is within 30 days of your signup date, you are still in the trial period and entitled to cancel without charges.
- If your renewal date is beyond 30 days, you have already been charged for at least one billing cycle and canceling will not recover past payments (unless the company agrees to a refund).
- Note the number of days remaining until your renewal date. This determines your cancellation deadline.
Step 3: draft and send your cancellation email
- Open your email account and compose a new email to [email protected].
- Use this subject line: "Cancellation request for My Social Calendar account" followed by your email address.
- Include the following information in the body of the email:
- Your full name and the email address registered to your account.
- Your current plan type (1-month, 3-month, or 6-month) and the monthly cost you are being charged.
- Your account's renewal date (taken from step 1).
- A clear statement: "I request immediate cancellation of my My Social Calendar membership effective today. Please confirm cancellation and confirm whether I am entitled to a refund given my cancellation date."
- Your phone number and preferred contact method (email).
- Send the email and immediately take a screenshot showing the email in your sent folder with the date and time.
- Save this screenshot as proof of your cancellation request.
Step 4: wait for confirmation and keep records
- My Social Calendar support typically responds within 2 to 5 business days. Check your email inbox and spam folder daily.
- When you receive a reply, look for a confirmation that your account has been cancelled and the date your cancellation takes effect.
- Take a screenshot of the confirmation email and save it with the same filename system (date and purpose).
- If support asks for additional information (such as a reason for cancellation), reply promptly but do not feel obliged to provide details. A simple "I no longer wish to continue" is sufficient.
Step 5: verify cancellation in your account
- After you receive cancellation confirmation, log back into your account after 24 hours.
- Check your account page to confirm that your membership status shows "Cancelled" or "Inactive".
- Verify that no new renewal date is displayed.
- Take a final screenshot showing the cancelled status for your records.
Step 6: monitor your next billing date for unwanted charges
- Mark your calendar with the original renewal date (from step 1).
- On that date and the following day, check your credit card or e-wallet statement to confirm no charge appeared.
- If a charge does appear after cancellation, immediately contact your bank or payment provider and file a dispute, citing your cancellation confirmation email as proof.
Refund eligibility and timeline
Whether you receive a refund depends on whether you cancelled during the trial period or after your first charge.
Refunds during the 30-day trial period
If you cancel within 30 days of signup, you have not yet been charged for a full membership month. In this case, you are entitled to a refund of any trial charges or setup fees. Under the Consumer Act of the Philippines, the company must process this refund within 15 to 30 calendar days of your cancellation request. Yafee recommends that you follow up if you do not see a refund appear in your bank account within 30 days.
Refunds after the trial period ends
Once the 30-day trial ends, your first full membership charge is processed. If you cancel after this date, the company is not legally required to refund the charge you have already incurred unless their terms of service explicitly offer a money-back guarantee. However, if you cancelled before your second renewal date, you should not be charged again. Consequently, verify that your second billing date passes without a charge appearing.
What to do if a refund does not appear
- Wait 30 days from your cancellation request before assuming a refund is late.
- If 30 days have passed and you have not received a refund, send a follow-up email to [email protected] with your cancellation confirmation attached.
- If the company fails to respond or denies your refund claim, file a complaint with the Department of Trade and Industry (DTI) Consumer Protection Group.
- Provide the DTI with all screenshots, email correspondence, and bank statements showing the charge and your cancellation request.
- The DTI can compel the company to refund disputed charges.
What happens after you cancel
Your access and obligations change the moment your cancellation is confirmed.
When your access ends
After cancellation confirmation, your membership account becomes inactive. You lose access to event listings, booking features, and your personal event coordinator. The exact time your access is terminated (immediately or on the renewal date) depends on the company's policy. Yafee advises asking support for the specific effective date of your cancellation so you know when your access closes.
What happens to your personal data
The company retains your account information (name, email, payment history) even after cancellation, as required by Philippine tax and financial regulations. You have the right to request deletion of your personal data under the Data Privacy Act of 2012 (Republic Act No. 10173), but the company may retain transaction records for 5 to 7 years for compliance purposes. Send a separate data deletion request to [email protected] if you wish to remove your profile information.
Re-signup and new trial eligibility
If you cancel and later want to rejoin, you may be offered another 30-day free trial. However, this depends on the company's re-signup policy. Some services restrict second trials to new customers only. Clarify this with support if you think you might return in the future.
Common mistakes to avoid when canceling
You are not alone in finding cancellation confusing, and the steps outlined above protect you from the most common traps.
Mistake 1: canceling through social media or messenger instead of email
My Social Calendar has no published social media customer service account. If you send a cancellation message through Facebook Messenger or Instagram, the company has no obligation to respond and may claim they never received your request. Always use the official email address: [email protected]. Email creates a documented record with timestamps.
Mistake 2: assuming cancellation is complete without confirmation
Deleting the app from your phone or closing the website does not cancel your membership. The service continues to charge you monthly until you send a formal cancellation email and receive written confirmation. Many members mistakenly believe that uninstalling the app stops the charges.
Mistake 3: canceling too close to the renewal date
If your renewal date is tomorrow and you send a cancellation email today, My Social Calendar support may not process it in time. The company may charge you before confirming cancellation. To avoid this, cancel at least 5 to 7 business days before your renewal date. This gives support time to respond and update your account status.
Mistake 4: not saving proof of cancellation
Without screenshots and email copies, you have no evidence if the company denies they received your cancellation. If a charge appears later and you escalate to your bank or the DTI, the burden falls on you to prove you cancelled. Consequently, save everything: your signup confirmation, your cancellation email, the company's reply, and your account status before and after cancellation.
Mistake 5: ignoring a charge that appears after cancellation
If you are charged after cancelling, act immediately. Contact your bank or e-wallet provider within 30 days and file a dispute. Provide your cancellation confirmation email as evidence. The longer you wait, the harder it becomes to reverse the charge. Yafee recommends checking your statement on the renewal date and the day after to catch unauthorized charges early.
Comparison of your cancellation options
You have one main path to cancellation, but the timeline and refund outcome vary based on your plan and trial status.
| Situation | Cancellation method | Refund likelihood | Timeline to avoid next charge |
|---|---|---|---|
| Still in 30-day free trial | Email [email protected] | High (entitled by law) | 5-7 days before day 30 |
| After first charge, within current billing cycle | Email [email protected] | Low (service already provided) | 5-7 days before renewal date |
| Multi-month plan (3 or 6 months) | Email [email protected] + request early termination clause | Low unless terms allow pro-rata refund | At least 10 days before renewal |
| Company refuses to cancel | File dispute with bank + DTI complaint | Possible via DTI intervention | File within 60 days of unauthorized charge |
How yafee helps you stay protected
Yafee is a contract law and consumer protection resource designed to help you understand your rights and navigate cancellations safely. At Yafee, we have reviewed the My Social Calendar subscription model and identified the key consumer protection issues: automatic renewal without clear cancellation instructions, email-only support with no published response times, and USD pricing that creates currency conversion confusion for Philippine customers. Yafee provides this step-by-step guide so you can cancel confidently and have documentation to support a dispute if needed. If you face resistance from My Social Calendar after following these steps, Yafee's legal framework section above shows you how to escalate to the DTI and recover unauthorized charges.
Why documentation matters to yafee and to you
Yafee emphasizes written proof because consumer law protects you only if you can demonstrate that you took action. Verbal promises from support staff do not count. Email trails, screenshots, and bank statements do. When you dispute a charge with your bank, the bank's fraud team will ask: "Can you prove you cancelled?" Your screenshots and email copies are your answer. Yafee has helped thousands of consumers cancel similar services by ensuring they kept complete records from day one.
Contacting My Social Calendar and escalation contacts
Send your cancellation request to the official company email address below.
Primary cancellation contact
Email: [email protected]
Include "Cancellation request" in the subject line, your account email, and the renewal date. Allow 2 to 5 business days for a reply.
If the company does not respond or refuses to cancel
Escalate your complaint to the Department of Trade and Industry Consumer Protection Group:
Department of Trade and Industry (DTI) Consumer Protection Group
Email: [email protected]
Phone: 1-386-7922 (landline) or (02) 8374-8101
Website: consumercare.dti.gov.ph
File a complaint with the DTI if My Social Calendar charges you after cancellation, refuses to process your cancellation request, or fails to refund you within 30 days. Provide all screenshots, emails, and bank statements as evidence.
Bank or e-wallet dispute process
If a charge appears after cancellation, contact your card issuer or e-wallet provider immediately:
- Credit card: Call the phone number on the back of your card and request a dispute or chargeback for "unauthorized billing" or "service not rendered".
- Debit card: Contact your bank's consumer dispute team with your cancellation confirmation as proof.
- E-wallet (GCash, PayMaya, etc.): Use the app's dispute or help section to report the charge and provide cancellation proof.
Final checklist before you cancel
Use this checklist to ensure you have completed every step and protected yourself.
| Task | Completed |
|---|---|
| Logged in to My Social Calendar and found your renewal date | ☐ |
| Took a screenshot of your plan and renewal date | ☐ |
| Calculated days remaining until renewal (target: at least 5-7 days) | ☐ |
| Drafted and sent cancellation email to [email protected] | ☐ |
| Took a screenshot of the sent email with timestamp | ☐ |
| Received confirmation email from My Social Calendar | ☐ |
| Saved confirmation email and took a screenshot | ☐ |
| Verified account status changed to "Cancelled" or "Inactive" after 24 hours | ☐ |
| Marked calendar for original renewal date to monitor for surprise charges | ☐ |
| Checked bank/e-wallet statement on and after renewal date | ☐ |
Once you have completed every step, your cancellation is documented and protected. If any unauthorized charge appears, you have the evidence needed to dispute it with your bank or escalate to the DTI. Yafee has created this guide to empower you to cancel confidently and to know exactly where to turn if the company does not honor your cancellation request. Yafee has helped thousands of consumers cancel subscriptions successfully by emphasizing documentation and following the procedure step by step, and we encourage you to use the same approach with My Social Calendar. Cancel early, keep your proof, and monitor your account until the renewal date passes without a charge.
Important warning
- Yafee cannot guarantee that the recipient will process your request.
- Yafee cannot guarantee the accuracy of content modified by the user.
- Yafee cannot prevent the recipient from disputing the legal scope.
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