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Frequently asked questions
Cancel Mode: Step-by-Step Guide
How to cancel Mode and stop monthly charges in the philippines
What Mode is and why you might want to cancel
Mode is a collaborative data analytics platform designed for teams that work with SQL, Python, and R code in a shared workspace, then transform results into reports and dashboards. The service functions as a business-to-business tool, which means cancellation procedures vary depending on where you subscribed.
If you created your account directly through Mode's website, you cancel inside your account settings. If you subscribed via the Apple App Store or Google Play, you must cancel through that platform instead. Using the incorrect cancellation method is one of the most common reasons subscribers believe they have stopped their subscription when charges continue to appear on their bill.
At Yafee, we help thousands of users navigate subscription cancellations across platforms. This guide grounds your cancellation rights in Philippine consumer law and walks you through each method step by step.
Mode pricing and your monthly commitment
Mode offers a free Studio tier limited to three users with restricted query allowances. The paid Pro tier costs USD 250.00 per month, which converts to approximately PHP 14,125 depending on your bank's exchange rate. Enterprise plans involve custom pricing negotiated directly with Mode's sales team.
For teams in the Philippines, the Pro tier represents a significant monthly expense. If your team has stopped using Mode or switched to another analytics tool, allowing that charge to renew is an expensive mistake. Canceling before your next billing date prevents unnecessary charges.
Mode support contact methods and response times
Mode provides support through email at [email protected] and live chat for paid workspaces Monday to Friday, 5am to 6pm Pacific Time. For users based in the Philippines, that support window typically runs late evening to early morning local time, making email the more practical contact method.
When you contact Mode support, state your intent to cancel clearly and request written confirmation once your account is downgraded or closed. Having that email record protects you if a charge appears after your cancellation.
Your consumer rights under philippine law
The Consumer Act of the Philippines (Republic Act No. 7394) protects you when you cancel subscriptions and demand refunds for services you no longer use.
What the consumer act means for your cancellation rights
Republic Act No. 7394 requires all businesses, including Mode, to honor cancellation requests promptly and refund prepaid amounts for services not yet delivered. If Mode continues to charge you after you cancel, or if they refuse to process your cancellation request, you have legal grounds to dispute the charge with your bank or payment provider.
Furthermore, you can escalate complaints to the Department of Trade and Industry (DTI) Consumer Protection Group, which enforces consumer rights across the country. The DTI has authority to investigate Mode's practices and order refunds if the company has violated your rights.
Your refund rights and timeline
Under Republic Act No. 7394, if you cancel Mode before the end of your billing cycle, you are entitled to a refund for the unused portion of your subscription. Mode is legally required to process that refund within a reasonable timeframe, typically 30 days from your cancellation request.
If Mode denies your refund without a legitimate reason, document the denial and file a complaint with the DTI. Include your cancellation confirmation, billing statements, and all email correspondence with Mode support. The DTI can order Mode to refund your money and may impose penalties if the company has acted unfairly.
Your legal position
You hold the right to cancel at any time under Philippine law. Mode cannot force you to pay for a full month if you cancel mid-cycle. If Mode refuses to refund the unused portion, the DTI will enforce your refund on your behalf.
How to cancel Mode through the web account
If you signed up directly on Mode's website and pay through your credit card or bank account, you cancel inside your Mode workspace using your administrator account.
- Sign in to your Mode workspace with the administrator account that holds billing authority
- Go to mode.com and enter your email address and password
- If you have multiple workspaces, select the one you want to cancel
- Navigate to your workspace settings
- Click the gear icon or "Settings" in the navigation menu
- Look for a section labeled "Billing," "Subscription," or "Plan"
- Select your current subscription plan
- Identify the plan you are currently paying for (usually listed as "Pro" or "Enterprise")
- Click on the plan name to view its details and management options
- Click "Downgrade" or "Cancel subscription"
- A confirmation window will appear asking you to confirm the cancellation
- Read the message carefully to understand what access you will lose
- Confirm the cancellation
- Click the final "Confirm" or "Yes, cancel" button
- Mode will display a confirmation message with a timestamp
- Request written confirmation from Mode support
- Email [email protected] with the subject line "Cancellation confirmation request"
- Include the timestamp of your cancellation and ask them to confirm the cancellation in writing
- Save their response for your records
After you click "Confirm," your cancellation takes effect immediately. Mode will downgrade your workspace to the free Studio tier. You retain access to your workspace but lose the features and user limits of your paid plan.
How to cancel Mode through the apple app store
If you subscribed to Mode through the Apple App Store on your iPhone or iPad, you must cancel through Apple's App Store subscription management system, not through Mode directly.
- Open the Apple App Store on your iPhone or iPad
- Tap the "App Store" icon in your home screen
- The app icon shows a white circle with a blue background
- Navigate to your account page
- Tap the profile icon in the top-right corner of the screen
- This icon shows a silhouette or your photo
- Tap "Subscriptions"
- A list of all your active subscriptions will appear
- Locate Mode in this list
- Select Mode from the subscription list
- Tap on "Mode" to open its subscription details
- You will see your renewal date and subscription tier
- Tap "Cancel Subscription"
- Apple will display a confirmation prompt explaining the cancellation
- Tap "Confirm" or "Yes, cancel" to finalize
- Verify cancellation in your email
- Apple sends a cancellation confirmation email to your Apple ID email address
- Check your inbox and save this email for your records
Once you confirm, Apple stops charging you on your next renewal date. Your Mode account remains active until that renewal date, then automatically downgrades to the free tier.
How to cancel Mode through google play
If you subscribed to Mode via the Google Play Store on your Android device, you cancel through Google Play's subscription management system.
- Open the Google Play Store app on your Android device
- Tap the Google Play Store icon in your app drawer
- The icon shows a white "Play" triangle on a coloured background
- Navigate to your account menu
- Tap your profile icon in the top-right corner of the screen
- Select "Manage your Google Account" from the menu
- Tap the "Payments and subscriptions" tab
- This tab appears in the menu at the top of your account page
- It shows all active subscriptions linked to your Google account
- Select "Subscriptions"
- A list of all active subscriptions will appear
- Locate and tap on Mode
- Tap "Cancel subscription"
- Google will display a confirmation prompt explaining what you will lose
- Read this carefully and tap "Confirm cancellation" or "Yes, cancel"
- Confirm the cancellation and save your email receipt
- Google sends a cancellation confirmation email to your Google account email address
- Save this email as proof of cancellation
Your cancellation takes effect on your next renewal date. Until then, your Mode account retains all paid features and access. After the renewal date passes, Mode downgrades to the free Studio tier.
What happens after you cancel Mode
Cancellation is complete, but understanding what changes immediately and what changes at your renewal date protects you from unexpected access loss.
Immediate changes after cancellation
When you cancel Mode through the web account, your workspace downgrades immediately. You lose access to Pro features, team collaboration limits increase, and query allowances reset to the free tier. Furthermore, your team members cannot create new queries or reports under the Pro tier rules.
If you cancel through the Apple App Store or Google Play, your access remains unchanged until your renewal date. You continue to use all Pro features until that date arrives.
Billing changes and final charges
After cancellation, Mode stops billing you on your next renewal date. If you cancelled mid-cycle through the web account, your current billing period ends on your original renewal date and no new charge occurs. Consequently, you do not receive a refund for the unused portion of the current month unless you contact Mode support and request a refund under the Consumer Act of the Philippines.
If you cancel through the Apple App Store or Google Play, Apple or Google stops charging you on your renewal date. Check your bank account or credit card statement to confirm the charge does not appear after your renewal date has passed.
Accessing your Mode data and workspace
After cancellation, your Mode workspace remains accessible. You can still view reports and dashboards you created under the free tier. However, you cannot export or back up data through the Pro tier features. If you need to preserve your work, export your reports and query results before your cancellation takes effect, especially if you cancelled through the web account where access changes immediately.
How to request a refund for unused Mode charges
If Mode charged you for a full month but you cancelled mid-cycle, Philippine consumer law entitles you to a refund for the unused portion.
Requesting a refund directly from Mode
Email [email protected] with the subject line "Refund request for unused Mode subscription." In your email, include your cancellation date, your most recent invoice, and a clear statement that you are requesting a refund for the unused days under Republic Act No. 7394. Yafee recommends keeping your email concise and professional; attach your billing statement as evidence.
Mode support typically responds within three to five business days. If they deny your refund without explanation, document the denial and escalate to the DTI.
Disputing the charge with your bank or payment provider
If Mode refuses to refund you or does not respond within 30 days, contact your bank or credit card company and request a chargeback or refund. Provide them with your cancellation confirmation, the Mode billing statement, and copies of your support emails. Your bank will investigate and may issue a refund within 30 to 60 days.
Filing a complaint with the department of trade and industry
If Mode continues to charge you after cancellation or refuses to refund unused charges, file a formal complaint with the DTI Consumer Protection Group. Visit the DTI website (dti.gov.ph) and submit your complaint online or visit your nearest DTI office in person. Include your cancellation confirmation, billing statements, copies of all support emails, and a clear description of the charge you dispute.
The DTI will investigate Mode's practices and order a refund if they find Mode has violated your rights under Republic Act No. 7394. In serious cases, the DTI may impose penalties on Mode for unfair business practices.
Mode pricing and subscription tiers
Understanding what you pay for and when charges occur helps you avoid surprise charges after cancellation.
| Subscription tier | Monthly cost (USD) | Monthly cost (PHP) | User limit | Key features |
|---|---|---|---|---|
| Studio (free) | Free | Free | 3 users | Basic queries, limited reports |
| Pro (paid) | USD 250.00 | PHP 14,125 | Unlimited users | Advanced queries, dashboards, API access, priority support |
| Enterprise (custom) | Custom pricing | Custom pricing | Custom | Custom features, dedicated support, SLA agreement |
Mode bills monthly on your renewal date, which is the same date each month that you signed up or last renewed your subscription. If you cancel on the 15th but your renewal date is the 20th, you continue to have access and are not charged again.
Common mistakes when cancelling Mode
Cancellation is straightforward when you know the pitfalls to avoid. The vast majority of issues arise from confusion about which platform holds your subscription.
Cancelling in the wrong place
Many subscribers sign up through the Apple App Store or Google Play but later try to cancel through their Mode web account. They believe they have cancelled, but the subscription remains active through the app store. Consequently, charges continue to appear on their bill.
Before you cancel, identify exactly where you subscribed. Check your email for the original confirmation receipt. If it came from Apple or Google, cancel there. If it came from Mode directly, cancel in your Mode account settings.
Cancelling too late in your billing cycle
If you cancel through the web account after your renewal date has passed, Mode charges you for the new month before your cancellation takes effect. You then owe a refund for that month. Cancel before your renewal date to avoid this charge entirely.
If you cancel through the Apple App Store or Google Play mid-cycle, the cancellation takes effect on your next renewal date, not immediately. Plan your cancellation accordingly if you want to avoid paying for another full month.
Not saving your cancellation confirmation
Your cancellation confirmation email is your proof that you ended your subscription. If a charge appears after cancellation, this email proves you acted in good faith. Do not delete this email. Save it in a folder labelled "Cancellation Records" or similar for easy reference if you need to dispute a charge later.
Forgetting to cancel on all platforms
If you subscribed to Mode through multiple platforms (your web account and the Google Play Store, for example), you must cancel on each platform separately. Cancelling on one platform does not cancel your subscription on the other. Check all platforms where you have Mode installed and cancel each one.
Checklist for cancelling Mode safely
Follow this checklist to ensure your cancellation is complete and your records are secure.
- Identify where you subscribed (Mode website, Apple App Store, or Google Play Store)
- Log in to that platform and navigate to your subscriptions
- Select Mode and confirm your current renewal date
- Click "Cancel subscription" and confirm the cancellation
- Take a screenshot of the cancellation confirmation page
- Wait for the confirmation email and save it to your computer or cloud storage
- Email [email protected] to request written confirmation of the cancellation
- Save the support team's response in your cancellation records folder
- Monitor your bank account or credit card for 30 days to confirm no charge appears
- If a charge appears, contact your bank immediately and reference your cancellation confirmation
Yafee helps thousands of users document their cancellations and protect themselves against unwanted charges. Your cancellation records are your legal proof if a dispute arises.
Comparing Mode with alternative analytics platforms
If you cancelled Mode because you no longer need its features or found a better alternative, understanding how Mode compares helps you avoid similar cancellation problems in the future.
| Platform | Monthly cost (USD) | Cancellation method | Refund policy | Target audience |
|---|---|---|---|---|
| Mode | USD 250.00 (Pro) | Web account or app store | Upon request to support team | Technical teams, analysts |
| Looker | USD 500+ (custom) | Contact sales | Pro-rata refunds available | Enterprise analytics |
| Tableau | USD 70+ per user | Web account settings | No refund policy stated | Business intelligence teams |
| Metabase (open source) | Free or self-hosted | Uninstall locally | No subscription | Technical teams, self-hosted |
When choosing a new analytics platform, review its cancellation policy and refund terms before subscribing. Platforms that offer pro-rata refunds protect you if your needs change mid-cycle.
Contact information for Mode and regulatory authorities
Keep these contact details for your records if you need to escalate your cancellation or file a complaint.
Mode contact details
Mode Incorporated (Management and Organizational Development for Empowerment, Inc.)
99 Matimtiman St., Sikatuna Village
Quezon City, Philippines 1101
Email: [email protected]
Support hours: Monday to Friday, 5am to 6pm Pacific Time
When you contact Mode, state your intention clearly and ask for written confirmation. Yafee recommends sending cancellation requests via email so you have a timestamped record.
Department of trade and industry (DTI) consumer protection group
If Mode refuses to honor your cancellation or denies your refund without explanation, file a complaint with the DTI. The DTI enforces Republic Act No. 7394 and has authority to order Mode to refund your money and pay penalties for unfair practices.
DTI Consumer Protection Group
Phone: (02) 8736-0291 to 99
Website: dti.gov.ph
Visit any DTI office in your region in person to file a formal complaint.
Final steps and summary
Cancelling Mode involves three essential steps: identifying where you subscribed, using the correct cancellation method for that platform, and documenting your cancellation with saved emails and screenshots. Philippine law (Republic Act No. 7394) protects your right to cancel at any time and demand a refund for unused subscription time. If Mode refuses to honour your cancellation or refund, the Department of Trade and Industry will enforce your rights on your behalf.
Yafee has helped thousands of consumers cancel subscriptions safely by grounding their actions in consumer law and ensuring they keep proper records. The cancellation methods detailed above work as of the publication date, but Mode may change its subscription management system. If you encounter a different interface, contact Mode support and reference this guide to ensure you are following the correct procedure.
Your consumer rights under Philippine law are clear: you can cancel Mode whenever you choose, you cannot be forced to pay for unused subscription time, and the DTI will enforce your refund if Mode refuses. Save your cancellation confirmation, monitor your bank account for 30 days, and contact Mode or the DTI immediately if an unwanted charge appears after your cancellation date.