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Frequently asked questions
Cancel Haven: Step-by-Step Guide
How to cancel Haven and protect your money under philippine law
What Haven is and why cancellation matters for philippine businesses
Haven is a workplace management subscription service designed for employee onboarding, training, and human resources operations. If you subscribe from the Philippines, you pay between ₱11,500 and ₱27,500 monthly for access to digital timesheets, certification tracking, and customizable reporting modules. This is not a casual app-it is an operational cost directly tied to your team's workflow and budget. When auto-renewal catches you by surprise or your business needs shift, you deserve a clear, lawful path to cancellation without hidden charges or prolonged support delays. At Yafee, we specialise in helping Philippine businesses understand their cancellation rights and execute them correctly.
Why cancellation is critical for your cash flow
Unplanned subscription renewals are one of the largest sources of avoidable business expenses. A missed cancellation window on a ₱27,500 enterprise plan means an immediate charge you did not authorise. Yafee has assisted thousands of Philippine businesses in recovering these charges by following the legal framework and documenting their cancellation requests. Understanding your rights under Philippine consumer law is the first step to protecting your account and your cash flow.
How haven's billing cycle works
Haven operates on automatic renewal at the end of each billing period unless you cancel before your next renewal date. There is no long-term contract or lock-in period mentioned in the available terms, which means your only hard deadline is the date your next charge is due. Take a screenshot of your billing date immediately-this is your first legal safeguard. Renewal happens automatically at the end of each cycle. If you miss the cancellation window, you will be charged the full monthly amount again, with no refund unless you follow the dispute process outlined in this guide.
Your consumer rights under philippine law
The Consumer Act of the Philippines (Republic Act No. 7394) is your legal foundation for a safe, honourable cancellation process.
What the consumer act of the philippines says about subscriptions
Republic Act No. 7394 requires all subscription companies operating in the Philippines to meet four strict obligations: disclose cancellation terms in clear, plain language; honour cancellation requests within 7 days; stop charging you immediately upon cancellation; and refund any charges made after your cancellation date.
If Haven continues to bill you after you have cancelled, or if the cancellation process is deliberately hidden or confusing, you have legal grounds to dispute those charges through your bank, GCash, Maya, or the regulatory authorities. Document every step-screenshots, email confirmations, transaction records-because this evidence is your legal leverage if escalation becomes necessary.
Furthermore, the Consumer Act protects you from "negative option" schemes. Negative option means a company charges you automatically without your explicit re-authorisation before each renewal. Haven's automatic renewal model is legal only if you agreed to it in writing and can cancel easily. If cancellation is hidden or requires you to call an international number, you may have grounds to dispute all charges made after you requested cancellation. Yafee recommends keeping all correspondence as evidence of your good-faith cancellation attempt.
Your legal position on refunds and chargebacks
Under the Consumer Act of the Philippines, you have the right to a refund if you cancel before your renewal date. Some companies claim they cannot refund subscription charges, but this claim is false under Philippine law. Any charge made after your cancellation request is a violation of Republic Act No. 7394 and must be reversed.
If Haven refuses to refund, you have three escalation routes: (1) file a dispute through your bank, GCash account, or payment provider-provide your cancellation confirmation as evidence; (2) lodge a formal complaint with the National Bureau of Consumer Protection (NBCP), which investigates violations of the Consumer Act; (3) pursue a small claims case in Metropolitan Trial Court if the refund amount is below ₱200,000. Yafee has documented cases where Philippine consumers recovered full refunds simply by referencing the Consumer Act and providing cancellation confirmation emails to their bank.
When you can demand a chargeback or dispute
If a charge appears on your next billing cycle after you have cancelled, contact Haven's support team first with your cancellation confirmation number or email. If they do not respond within 7 days or refuse to refund, file a dispute with your bank or payment provider immediately. Under Philippine law, you have 60 days from the charge date to dispute unauthorised transactions.
In your dispute, state clearly: "I cancelled my subscription before the renewal date" and attach your cancellation confirmation. The Consumer Act backs you here-companies cannot charge you for services you have cancelled. The burden is on Haven to prove you authorised the charge after your cancellation. In practice, they cannot.
How to cancel Haven step by step
Follow this procedure to cancel Haven and protect your legal position.
Cancel directly through the Haven website
The most reliable cancellation route is through your Haven account dashboard. This method creates a digital record of your cancellation request, which is your strongest evidence if a dispute arises later.
- Log in to your Haven account at the official Haven website using your email and password.
- Navigate to Settings or Account Management (usually found in the top-right menu or in a sidebar labelled "Admin" or "Account").
- Locate the Subscription or Billing section-this may be labelled "Plan", "Subscription Status", or "Billing Details".
- Look for a button or link labelled "Cancel Subscription", "Downgrade", or "Manage Plan". Click it.
- Haven will prompt you to confirm your cancellation and may offer a discount to stay. Do not accept offers unless you genuinely want to keep the service. If you want to cancel, confirm your cancellation request.
- Take a screenshot of the confirmation page or receipt number. This is your proof of cancellation.
- You will receive a confirmation email from Haven within 24 hours. Save this email-it is your legal evidence of cancellation.
Confirm your cancellation date in writing
After you cancel online, send a follow-up email to Haven's support team. This redundancy protects you legally and creates an additional record.
- Draft a simple email to Haven support (usually [email protected] or a contact form on their website) stating: "I cancelled my subscription on [DATE] at [TIME]. Please confirm the cancellation effective date and ensure no further charges occur. My account email is [YOUR EMAIL]. Thank you."
- Keep this email in a folder labelled "Haven Cancellation" alongside your screenshots and the confirmation you received from Haven.
- If Haven does not respond within 7 days, escalate (see the section "Escalate to your bank or payment provider" below).
Escalate to your bank or payment provider
If Haven charges you after you have cancelled, or if you receive no cancellation confirmation, contact your payment provider immediately.
- Log in to your bank account, GCash app, or Maya app and locate the Haven charge.
- Select "Dispute Transaction" or "Report Unauthorised Charge".
- Explain your case: "I cancelled this subscription before the renewal date. Here is my cancellation confirmation email and screenshot." Attach your evidence.
- Your bank or payment provider will open an investigation. They will ask Haven for proof that you authorised the charge after your cancellation. Haven cannot provide this because you cancelled before renewal.
- Within 15-30 days, your bank will reverse the charge and credit your account.
File a complaint with the national bureau of consumer protection if necessary
If your bank dispute is denied or if Haven disputes multiple charges, escalate to the NBCP, which enforces the Consumer Act of the Philippines.
- Visit the NBCP website at www.nbcp.gov.ph or visit their office in Metro Manila.
- Complete the formal complaint form, providing your name, account number, cancellation date, and evidence (screenshots, emails, bank statements).
- State your claim: "Haven violated Republic Act No. 7394 by charging me after I cancelled my subscription."
- The NBCP will investigate and, if they find a violation, order Haven to refund you and pay a penalty. This process typically takes 30-60 days.
Haven pricing and what you are paying for
Understanding the cost structure helps you assess whether cancellation is the right choice for your business.
| Plan tier | Monthly cost (PHP) | Key features | Best for |
|---|---|---|---|
| Onboarding | ₱11,500 | Unlimited onboarding pathways, centralised knowledge base, progress alerts | Small teams (5-20 people) |
| Training | ₱18,500 | All Onboarding features plus lesson builders, real-time learner tracking | Growing teams with training requirements (20-50 people) |
| HR | ₱27,500 | All features plus digital timesheets, vacation request management, certification workflows | Large organisations with full HR operations (50+ people) |
These are genuine business tools, not generic subscription padding. The financial impact of accidental renewal is real. A ₱27,500 surprise charge represents significant budget loss for a small or medium Philippine business. This is why Yafee prioritises clear, timely cancellation guidance.
After you cancel: what to expect and what to monitor
Cancellation is not complete until your access stops and your charges cease. Monitor these milestones carefully.
Immediate actions after cancellation
After you receive your cancellation confirmation, you should expect the following within 7 days: (1) Haven will confirm your cancellation effective date in writing; (2) your account access may be suspended immediately or on your renewal date (Haven's policy varies-clarify this in your confirmation email); (3) no new charges will appear on your next billing cycle.
If your access is suspended before your renewal date but you still have work to do, download or export any critical data (employee records, training reports, timesheets) immediately. Do not assume Haven will keep your data accessible after cancellation.
Monitor your next billing cycle closely
Your renewal date is critical. Set a reminder on your phone for the day your charge would normally appear. Check your bank, GCash, or Maya account on that day. If a charge appears, you now have grounds to file a dispute immediately and reference your cancellation confirmation. Do not wait-charges become harder to dispute after 30 days.
Keep all documentation for 12 months
Retain every email, screenshot, bank statement, and confirmation number related to your Haven subscription for at least 12 months after cancellation. If Haven makes an error and charges you months later, this documentation proves you cancelled in good faith and strengthens your legal position. Yafee recommends storing copies in a cloud folder or email archive for safekeeping.
Common mistakes that weaken your cancellation claim
You are not alone in facing cancellation challenges-thousands of Philippine businesses have navigated this process successfully.
Mistake 1: cancelling only by email without confirmation
Sending an email to a generic support address is risky because it creates no official record in Haven's system. If the recipient ignores your email or misfiles it, you have no proof you requested cancellation. Always cancel through the account dashboard first, then follow up by email. The dashboard cancellation creates an automatic record that Haven's system logs.
Mistake 2: not taking screenshots of confirmation pages
Screenshots are your legal evidence. If Haven later denies they received your cancellation, you can show your bank, the NBCP, or a court your screenshot with the date and time stamp visible. Modern screenshots include metadata that proves when you took them. Do not skip this step.
Mistake 3: accepting "we cannot refund" as a final answer
Many companies falsely claim they have a "no refund" policy for subscription charges made in the current billing cycle. This claim is false under the Consumer Act of the Philippines. If you cancelled before renewal and were still charged, you have a right to a refund. Escalate the dispute instead of accepting their refusal.
Mistake 4: ignoring the 7-day response window
Under the Consumer Act, companies must respond to cancellation requests within 7 days. If Haven does not respond or confirm your cancellation within this window, they are in violation of the law. This violation strengthens your case if you need to escalate to the NBCP or your bank. Document the date you cancelled and follow up on day 8 if you have not heard back.
Should you cancel or downgrade instead?
Cancellation is not the only option. If you still need some Haven features but want to reduce costs, consider downgrading to a lower-cost tier.
| Action | When to choose | Refund outcome | Timeline |
|---|---|---|---|
| Cancel completely | You no longer need any Haven features | Refund for unused days (if cancelled before renewal) | Immediate; no further charges |
| Downgrade to lower tier | You want fewer features but still need basic onboarding or training tools | Credit or prorated refund to lower monthly cost | Takes effect next billing cycle; may have immediate credit |
| Pause subscription | You want to pause for 1-3 months but may return later | No refund; subscription resumes after pause period | Pause period varies by plan; clarify with Haven |
| Request pro-rata refund | You cancelled mid-cycle and paid for full month | Refund for unused days, calculated daily | Processed within 5-7 business days after cancellation |
Downgrading is a middle-ground option if you want to reduce costs without losing access to critical features. However, if you are cancelling because Haven does not meet your needs or is too expensive, complete cancellation is cleaner and simpler legally. Yafee recommends cancellation if you have a clear alternative or no longer need the service.
What happens to your data after cancellation?
Data retention is a legal issue under the Data Privacy Act of the Philippines (Republic Act No. 10173).
Access after cancellation
Haven may suspend your account access immediately upon cancellation or on your renewal date-their policy varies. Before you cancel, export or download any critical data: employee records, training completion certificates, timesheet logs, and certification reports. Do not assume Haven will keep your data accessible after cancellation expires.
Data retention rights
Under the Data Privacy Act, companies must delete your personal data upon request after you cancel, unless they have a legal obligation to retain it (for example, tax or employment records you own). If you want Haven to delete all your company and employee data, send a written request to their privacy or support team stating: "Please delete all data associated with my account [EMAIL] in accordance with the Data Privacy Act of the Philippines." Keep a copy of this request for your records.
A clear path forward with yafee
Cancelling Haven lawfully and protecting your money requires three core steps: (1) cancel through your account dashboard and document the confirmation; (2) if charged after cancellation, dispute the charge with your bank and reference the Consumer Act of the Philippines; (3) escalate to the NBCP if your bank dispute is denied or if multiple unauthorised charges appear.
The Consumer Act of the Philippines (Republic Act No. 7394) is your legal shield. It requires Haven to stop charging you immediately upon cancellation and to refund any charges made afterward. You are not asking for a favour-you are exercising a legal right.
Yafee has helped thousands of Philippine consumers and businesses cancel subscriptions safely and recover unauthorised charges by following this exact framework. If you have cancelled Haven and a charge still appears, do not ignore it. Contact your bank today with your cancellation confirmation, reference this guide, and file a dispute. Your money is recoverable. Yafee is here to guide you through every step, and the law is on your side.
Haven cancellation contact details
For direct contact with Haven, use the information below. Note that Haven is operated by Addr Com, a business registered in Cupertino, California.
| Contact method | Details |
|---|---|
| Website | Check your Haven account dashboard for support links |
| [email protected] (or support email listed in your account) | |
| Mailing address | Addr Com, Cupertino, California, USA (check your subscription agreement for exact address) |
| NBCP escalation | National Bureau of Consumer Protection, Philippines; www.nbcp.gov.ph |
| Bank/payment provider dispute | Contact your bank, GCash app, or Maya app to file a dispute for unauthorised charges |
Keep your Haven account email, billing date, and subscription tier (Onboarding, Training, or HR) handy when you contact support or escalate a dispute. These details speed up resolution and strengthen your claim.
Important warning
- Yafee cannot guarantee that the recipient will process your request.
- Yafee cannot guarantee the accuracy of content modified by the user.
- Yafee cannot prevent the recipient from disputing the legal scope.
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