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Cancel Plantsnap: Step-by-Step Guide
How to cancel Plantsnap and protect your subscription rights in new zealand
What is Plantsnap and why you might want to cancel
Plantsnap is a plant identification application that lets you photograph plants and receive probable identifications along with botanical information. The app combines photo recognition technology with a searchable plant database, making it straightforward for gardeners, botanists, and plant enthusiasts to identify species on the go.
The service operates on a freemium model: you can use the core app at no cost, or upgrade to a Premium subscription for ad-free browsing, unlimited identifications, and extended features. Like many subscription apps, Plantsnap charges recur automatically each billing period unless you actively cancel.
If you have decided that the Premium features no longer serve your needs, or if you simply want to avoid ongoing charges, Yafee is here to guide you through the cancellation process step by step. Whether you subscribed via the web, Apple App Store, or Google Play, Yafee has covered every route so you can cancel with confidence.
Core features of Plantsnap
The free version includes photo-based plant identification and access to Plantsnap's searchable plant library. You can save plants you have identified to your personal library for future reference.
Premium subscribers gain unlimited identifications per month, an ad-free experience, and priority support. The paid tier removes friction when you want to identify multiple plants during a single session.
Pricing and subscription tiers available in new zealand
Plantsnap offers multiple subscription options in the New Zealand App Store. The most recent pricing (2024-2025) is shown below in New Zealand dollars.
| Plan | Price (NZD) | Billing period | Best for |
|---|---|---|---|
| Premium Weekly | NZD 9.99 | 7 days | Testing the Premium experience |
| Premium Annual | NZD 49.99 | 12 months | Serious plant enthusiasts |
Pricing and available tiers can change. Check the App Store or plantsnap.com directly for the most current options.
Why you should cancel Plantsnap
You may want to cancel Plantsnap for several reasons: features do not match your expectations, you no longer use the app regularly, the subscription cost no longer fits your budget, or you have found an alternative service that suits you better.
Automatic recurring charges can accumulate quickly, particularly if you signed up for a trial period and forgot to cancel before the billing cycle began. Yafee recommends reviewing your active subscriptions regularly to ensure you are only paying for services you genuinely use.
Common reasons for cancellation
You may decide to cancel because you have completed your plant identification project, the app's database does not cover your region adequately, or you prefer a desktop-based resource instead. Cost sensitivity is also legitimate: if the Premium subscription no longer represents good value for your usage, cancellation is the right choice.
The good news is that cancelling Plantsnap is straightforward once you know which platform you used to subscribe. Your options include web cancellation, App Store cancellation, or email support if neither of those methods works.
Your consumer rights and what they mean for you
As a consumer in New Zealand, you are protected by the Consumer Guarantees Act 1993, which establishes your rights when you purchase services, including digital subscriptions. This legislation applies to Plantsnap subscriptions regardless of where the company is headquartered.
Under the Consumer Guarantees Act 1993, you have the right to cancel a subscription if Plantsnap fails to deliver the service as described, or if the service is substantially unfit for purpose. Furthermore, if you subscribed via an App Store (Apple or Google), those platforms have their own cancellation and refund policies that may offer additional protections.
Your legal position under new zealand law
The Consumer Guarantees Act 1993 protects you when you purchase digital services. You have the right to demand a refund if Plantsnap breaches these guarantees: for example, if the app crashes repeatedly, fails to identify plants, or misrepresents its features.
If Plantsnap refuses to refund you following a legitimate complaint under the Consumer Guarantees Act 1993, you can escalate your case to the Commerce Commission, New Zealand's consumer authority. The Commerce Commission investigates breaches of consumer law and can compel refunds or impose penalties on the company.
Importantly, automatic recurring charges fall under consumer law scrutiny. If Plantsnap's billing practices are misleading or if you did not explicitly consent to a particular renewal, you may have grounds to request a refund. Document your cancellation request and keep all confirmation emails as evidence.
Your rights when using app store platforms
If you subscribed through the Apple App Store, Apple's cancellation terms apply. Apple allows you to cancel a subscription at any time, and you retain access until the current billing period ends. Refunds for cancellation are generally not provided unless Apple determines the subscription failed to deliver its described features.
If you subscribed through Google Play, Google's cancellation policy governs your refund eligibility. You can request a refund within 48 hours of purchase if you cancel immediately. After 48 hours, Google does not refund subscription charges, though you can still cancel to prevent future billing.
How to cancel Plantsnap on the web
If you subscribed through Plantsnap's website (plantsnap.com), you manage and cancel your subscription directly from your account dashboard.
Step one: log into your Plantsnap account
- Visit plantsnap.com and click the login link in the top navigation menu.
- Enter your email address and password.
- If you have forgotten your password, click "Forgot password" on the login page and follow the email recovery steps.
Step two: navigate to your billing settings
- Once logged in, locate your account menu, which is usually a profile icon or "Settings" link in the top navigation.
- Click on your profile icon or account menu to open a dropdown.
- Look for "Billing", "Subscription", "Account Settings", or a similar option.
- Click on it to access your billing dashboard.
Step three: locate and cancel your active subscription
- In the billing section, you should see your active subscription displayed.
- Your current plan, next billing date, and payment method will be listed.
- Look for a "Cancel Subscription", "Manage Subscription", or "End Subscription" button near your plan details.
- Click the cancellation button.
- Plantsnap may ask you why you are cancelling; providing feedback is optional.
Step four: confirm your cancellation
- Plantsnap will ask you to confirm your cancellation decision.
- Review the notice to ensure you understand when your subscription will end.
- Click the final confirmation button to complete the cancellation.
- You should receive an immediate on-screen confirmation.
- Your billing dashboard should now show "Cancelled" or "Inactive" next to your subscription.
Step five: verify your cancellation via email
- Check your email inbox for a cancellation confirmation from Plantsnap within 24 hours.
- Search for subject lines such as "Subscription Cancelled" or "Your Plantsnap subscription has ended".
- If you do not receive a confirmation email within one business day, log back into your account to verify the cancellation status.
- Save or screenshot the confirmation email as proof of cancellation.
- You may need this evidence if a dispute arises or if Plantsnap charges you again after cancellation.
How to cancel Plantsnap via apple app store
If you subscribed to Plantsnap through the Apple App Store on an iPhone, iPad, or Mac, you must cancel through Apple's Subscription Management system.
Step one: open the app store app
- On your iPhone or iPad, open the App Store app (the blue icon with a white circle).
- On a Mac, open the App Store from the Applications folder or Launchpad.
- Tap or click your profile icon in the bottom right corner (iPhone/iPad) or top right corner (Mac).
- You will see your Apple ID profile picture or initials.
Step two: navigate to subscriptions
- Tap or click "Subscriptions" from your profile menu.
- You will see a list of all your active and expired subscriptions.
- Scroll through the list to find Plantsnap.
- Tap or click on Plantsnap to open its subscription details page.
Step three: cancel the subscription
- On the Plantsnap subscription page, tap or click "Edit Subscription" or a similar option.
- You may see options such as "Change Plan" or "Cancel Subscription".
- Tap or click "Cancel Subscription".
- Apple will ask you to confirm your decision.
- Review Apple's confirmation message to understand when your access will end.
- You will retain access until the end of your current billing period, even after cancellation.
- Confirm the cancellation by tapping or clicking the final confirmation button.
- The subscription will change to "Expired" on your subscriptions list.
Step four: verify cancellation with apple
- Check your email for an Apple Store receipt or cancellation confirmation.
- Apple sends confirmation emails to the email address associated with your Apple ID.
- The email may be titled "Your App Store subscription has been cancelled" or similar.
- Keep this email as proof for your records.
- If you are charged again after cancellation, use this email as evidence when disputing the charge with Apple.
How to cancel Plantsnap via google play store
If you subscribed to Plantsnap through the Google Play Store on an Android device, you cancel through Google's Subscription Management system.
Step one: open the google play store app
- On your Android device, open the Google Play Store app (the multicoloured triangle icon).
- Tap your profile icon in the top right corner.
- Tap "Manage your Google Account".
- You may need to select the "Manage your Google Account" option from a dropdown menu.
Step two: access your subscriptions
- Tap the "Subscriptions" tab at the top of the screen.
- You will see a list of all your active subscriptions.
- Find Plantsnap in the list and tap it.
- The subscription details page will open.
Step three: cancel Plantsnap
- On the Plantsnap subscription page, tap "Cancel Subscription".
- Google Play will ask you to confirm your reason for cancellation (optional feedback).
- Tap "Cancel Subscription" again to confirm.
- You will receive an immediate on-screen confirmation that your subscription has ended.
- Your access to Plantsnap Premium will continue until the end of your current billing period.
- After that period, you will revert to the free version or lose access entirely, depending on your subscription type.
Step four: verify the cancellation
- Check your email for a cancellation confirmation from Google Play.
- Google sends confirmation to the email address linked to your Google Play account.
- The email will confirm that your subscription has been cancelled and when your last charge will occur.
- Save this email for your records.
- Use it as proof if Google Play charges you again or if you need to dispute the charge.
How to cancel Plantsnap via email support
If the web or app-based cancellation methods do not work, or if you cannot access your account, contact Plantsnap's support team by email.
Step one: draft your cancellation email
- Open your email client (Gmail, Outlook, Apple Mail, etc.).
- Compose a new email to [email protected].
- Use the subject line: "Subscription Cancellation Request".
- This ensures your email reaches the right department.
- In the email body, include the following information:
- Your full name.
- The email address associated with your Plantsnap account.
- Your subscription plan (Premium Weekly or Premium Annual).
- The date you started your subscription (if you know it).
- A clear statement: "I request that my Plantsnap subscription be cancelled effective immediately."
Step two: send your request
- Review your email for accuracy and completeness.
- Ensure you have provided all necessary details so Plantsnap can identify your account.
- Click "Send".
- Plantsnap's support team typically responds within 2-5 business days.
Step three: wait for confirmation
- Check your inbox for a reply from [email protected].
- Plantsnap should send you a confirmation email stating that your subscription has been cancelled.
- The email should include the cancellation date and when your access will end.
- If you do not receive a response within 7 business days, send a follow-up email.
- Mark it as urgent and include your original cancellation request for reference.
Step four: document your cancellation
- Save the confirmation email from Plantsnap in a dedicated folder.
- Label it clearly, for example: "Plantsnap Cancellation Confirmation 2025".
- Screenshot the email if your email provider is unreliable.
- Attach the screenshot to a document on your computer as a backup.
Refunds and what to expect after cancellation
Understanding your refund eligibility is essential when you cancel Plantsnap. Yafee recommends reviewing the relevant platform's refund terms before assuming you will receive a refund.
Web subscription refunds
If you cancel a Plantsnap web subscription, refunds depend on Plantsnap's stated refund policy. Most subscription services do not issue pro-rata refunds for remaining time in the billing period, meaning you forfeit the unused portion of your payment if you cancel mid-cycle.
However, if you cancel within a short trial period (typically 7 to 14 days) and have not used the Premium features significantly, Plantsnap may refund your payment as a courtesy. Check the original confirmation email from Plantsnap to see whether a trial period was offered.
Apple app store refunds
Apple does not automatically refund subscription cancellations. Cancellation prevents future charges, but you do not recover money paid for the current billing period. You retain access until the period ends.
You can request a refund from Apple if you believe the app failed to work as advertised. Open the App Store, navigate to your Plantsnap subscription, and select "Report a Problem" or "Request a Refund". Apple reviews your claim and may grant a refund if it determines Plantsnap breached its description.
Google play refunds
Google Play allows refunds within 48 hours of purchase if you cancel immediately. This applies when you first subscribe and the charge appears. After 48 hours, Google does not refund the subscription fee, though cancellation stops future charges.
If Plantsnap failed to deliver its advertised features, you can request a refund through Google Play's dispute process. Open Google Play, find Plantsnap, and select "Help and feedback". Choose "Report a problem", explain the issue, and submit your claim. Google may refund you if it agrees the app did not perform as described.
What happens to your account after cancellation
After you cancel, Plantsnap will deactivate your Premium features at the end of your current billing cycle. You will revert to the free tier or lose app access entirely, depending on your subscription type and Plantsnap's terms.
Your plant library and saved identifications may remain in your account, but you will not be able to access them if Plantsnap removes your account after a set period (typically 12 months of inactivity). Download or screenshot your saved plants before cancellation if you want to keep that data.
You will not receive marketing emails from Plantsnap if you have unsubscribed during the cancellation process. If you do, click the "Unsubscribe" link in those emails to update your preferences, or contact [email protected] to request removal from their mailing list.
Common cancellation mistakes to avoid
Cancelling a subscription should be straightforward, but small oversights can lead to unwanted charges and frustration. Yafee has identified the most common errors so you can cancel confidently.
Mistake one: cancelling the app but not the subscription
Deleting the Plantsnap app from your device does not cancel your subscription. The app and the subscription are separate services managed on your device and in your billing account respectively. You must cancel through the web dashboard, App Store, or Google Play, then delete the app if you wish.
Mistake two: assuming the free tier ends your charges
Downgrading from Premium to the free tier does not cancel your subscription. The free version is still tied to your account, and if Plantsnap later introduces mandatory charges for all users, you could be billed. Always cancel the subscription outright if you want to stop all charges.
Mistake three: not confirming cancellation in writing
If you cancel via email, do not rely on a verbal promise or an unclear email response. Demand a written confirmation stating the date your subscription will end and that no further charges will occur. Save that confirmation permanently. If Plantsnap charges you after cancellation, this proof is essential when disputing the charge.
Mistake four: ignoring your final billing cycle
Cancellation takes effect at the end of your current billing period, not immediately. If you cancel on the 20th of the month and your billing cycle runs on the 1st of each month, you will be charged on the 1st of next month, then your access will end. Plan your cancellation accordingly if you want to minimise wasted cost.
Mistake five: failing to update your payment method before cancellation
If your credit card or payment method is expiring soon, update it before you cancel. If you cancel while your payment method is invalid, Plantsnap may still attempt to charge you on your next billing date, and the failed transaction could trigger overdraft fees or credit damage. Cancel cleanly by ensuring your account is up to date.
Timeline and when your subscription ends
When you cancel Plantsnap, your access does not end immediately in most cases. Yafee recommends understanding the exact timeline so you can plan accordingly.
Web cancellations
Cancellation via plantsnap.com takes effect at the end of your current billing cycle. If your billing date is the 15th of each month and you cancel on the 5th, you will be charged on the 15th (that charge will be your final bill), then your Premium access will end. You retain full access until that final billing date.
App store cancellations
Cancellation via Apple App Store takes effect at the end of your current billing period. You retain full Premium access until that period ends. After the period ends, you revert to the free tier or lose app access, depending on Plantsnap's terms. No further charges will occur after the final billing date.
Google play cancellations
Cancellation via Google Play takes effect at the end of your current billing cycle. Your Premium features remain active until that date, then you revert to the free tier. If you cancel within 48 hours of your most recent charge, Google may refund that charge (this is the only window for automatic refunds on Google Play).
Email cancellations
Email cancellations typically take 2-5 business days for Plantsnap to process. Once Plantsnap confirms your cancellation in writing, your subscription will end at the close of your current billing cycle. If your billing date is within those 2-5 days, you may still be charged once more. Plantsnap should refund that final charge if cancellation was confirmed before the billing date.
How to get your money back if Plantsnap continues charging
If Plantsnap charges you after you have cancelled, you have legal remedies under New Zealand consumer law. Yafee advises acting quickly to protect your rights and recover your money.
Step one: contact Plantsnap immediately
- Email [email protected] with the subject line "Unauthorised charge after cancellation".
- Attach a copy of your cancellation confirmation email.
- Include your bank statement or payment proof showing the unwanted charge.
- Request an immediate refund and provide your bank account details for the refund to be processed.
- Provide a clear timeline of events:
- Date you requested cancellation.
- Date of the unwanted charge.
- Any cancellation confirmations you received.
- Give Plantsnap 10 business days to respond and issue a refund.
- Reputable companies process refunds within this timeframe.
Step two: contact your bank or payment provider
- If Plantsnap does not respond or refuses to refund, contact your bank immediately.
- Explain that you cancelled your subscription but Plantsnap continued charging you.
- Request a chargeback or dispute of the transaction.
- Provide your bank with:
- Your cancellation confirmation email (proof that you ended the subscription).
- The date you requested cancellation and the date of the unwanted charge.
- Your correspondence with Plantsnap (the support email).
- Your payment statement showing the unauthorized charge.
- Your bank will investigate and may reverse the charge within 20-30 business days.
- Keep all documentation in a single folder for reference.
Step three: escalate to the commerce commission
- If your bank's dispute process fails, escalate to the Commerce Commission, New Zealand's consumer authority.
- Visit www.comcom.govt.nz and select "Make a complaint".
- Provide details of your cancellation, the unwanted charges, and your attempts to resolve the matter with Plantsnap and your bank.
- The Commerce Commission investigates complaints about unfair trading practices and can compel Plantsnap to refund you.
- Include all supporting evidence: cancellation emails, bank statements, and correspondence with Plantsnap.
Comparison of cancellation methods
The table below summarises the key differences between each cancellation method so you can choose the fastest and most reliable option for your situation.
| Method | Processing time | Refund window | Best for |
|---|---|---|---|
| Web dashboard (plantsnap.com) | Instant | None (ends at billing cycle end) | Quick cancellation with clear confirmation |
| Apple App Store | Instant | Only if app failed to work as described | iPhone/iPad subscribers |
| Google Play Store | Instant | 48 hours from purchase only | Android subscribers |
| Email ([email protected]) | 2-5 business days | None standard (negotiate with support) | Account access problems or app issues |
After you cancel Plantsnap: next steps
Once your cancellation is confirmed, there are several actions you should take to ensure no future charges occur and to protect your consumer rights.
Monitor your bank account
Check your bank statement for 30 days after your subscription ends to confirm that no further charges from Plantsnap appear. Set a calendar reminder for the date your final billing cycle ends. On that date, verify that your account shows no pending charges. If you see an unexpected Plantsnap charge, contact your bank immediately and reference your cancellation confirmation email.
Save all documentation
Create a folder on your computer or cloud storage (Google Drive, OneDrive, iCloud) and file all cancellation confirmations, payment receipts, and correspondence with Plantsnap. Label each document with the date and platform (Web, Apple, Google, or Email). This evidence will be invaluable if Plantsnap charges you again or if you need to prove cancellation to your bank or the Commerce Commission.
Unsubscribe from Plantsnap marketing emails
Even after cancellation, Plantsnap may continue to send you promotional emails. Scroll to the bottom of any marketing email and click the "Unsubscribe" link. If you do not receive further emails within two weeks, contact [email protected] to request removal from their mailing list.
Delete the app if you no longer use it
Once your Premium access expires, you can delete the Plantsnap app from your device to free up storage space. On iPhone or iPad, press and hold the Plantsnap app icon, select "Remove App", then "Delete App". On Android, open Google Play, find Plantsnap, tap "Uninstall". Deleting the app will not affect your cancelled subscription status.
Explore alternative plant identification apps
If you still need a plant identification tool, research free or low-cost alternatives. PictureThis, iNaturalist, and Seek are comparable apps with varying features and pricing models. Some offer free tiers that rival Plantsnap's Premium features, so test them before committing to a paid subscription. Yafee advises always starting with a free trial to ensure the tool meets your needs.
How yafee helps you cancel subscriptions with confidence
Cancelling digital subscriptions can be complicated when companies operate across multiple platforms and jurisdictions. Yafee simplifies this process by providing step-by-step guides grounded in consumer law for hundreds of services and platforms.
Yafee works with New Zealand consumer rights frameworks, including the Consumer Guarantees Act 1993 and the guidance of the Commerce Commission, to ensure every cancellation guide reflects your legal entitlements. When a company fails to refund you or continues charging after cancellation, Yafee's content arms you with the facts and procedures needed to escalate your claim.
Our guides cover every subscription platform: web dashboards, Apple App Store, Google Play, and email support. Whether you need to cancel Plantsnap or any other service, Yafee has developed a reliable cancellation pathway tailored to New Zealand's consumer law framework. Yafee has helped thousands of consumers cancel unwanted subscriptions, recover unlawful charges, and reclaim control of their digital spending.
Contact details and cancellation address
Plantsnap does not maintain a dedicated physical postal address for cancellations in New Zealand. All cancellation requests should be directed to one of the following channels.
Email support
Send your cancellation request to [email protected]. Include your account email, subscription plan, and a clear statement requesting cancellation. Expect a response within 2-5 business days. Always request written confirmation of your cancellation date.
Web cancellation (preferred method)
Log into plantsnap.com, navigate to your billing settings, and cancel directly through the dashboard. This provides instant on-screen confirmation and a cancellation confirmation email within 24 hours. This is the fastest and most reliable cancellation method.
App store cancellation
If you subscribed through Apple App Store or Google Play, cancel through those platforms' subscription management sections (as detailed in the earlier steps). Both platforms issue immediate confirmation on-screen and via email.
If Plantsnap refuses to honour your cancellation or continues charging after you have cancelled, contact the Commerce Commission at www.comcom.govt.nz to file a consumer complaint. The Commerce Commission enforces the Consumer Guarantees Act 1993 and can investigate Plantsnap's billing practices on your behalf.