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Frequently asked questions
Cancel Iscanner: The Right Way to Manage Your Subscription
How to cancel iScanner and protect your new zealand bank account
What iScanner is and why you might have subscribed
iScanner is a mobile document-scanning application developed by BP Mobile LLC that transforms your smartphone camera into a portable scanner. The app captures photographs of documents, converts them into high-quality PDF files, applies optical character recognition (OCR) to make text searchable, and integrates with cloud storage services so you can organise your scanned files in one place.
You can download iScanner from the Apple App Store or Google Play Store. The app operates on a freemium model, meaning you access basic scanning features at no cost, but premium features such as unlimited document processing, advanced OCR languages, priority cloud synchronisation, and expanded storage capacity require a paid subscription.
Core features and subscription tiers
iScanner's primary strength lies in speed and simplicity. You capture multi-page documents in seconds, apply automatic edge detection to crop pages cleanly, and export directly to PDF, JPEG, or other formats. The app integrates seamlessly with email, cloud services like Google Drive and Dropbox, and document management platforms.
The free tier offers basic scanning and document storage. If you upgrade to iScanner Pro or a premium storage plan, you unlock unlimited document processing, batch processing of multiple files at once, advanced OCR languages for non-English documents, and expanded cloud storage capacity. Pricing in New Zealand displays in NZD currency and varies depending on whether you purchased through the App Store, Google Play, or the iScanner website directly.
Where you purchased your subscription matters
Your subscription location fundamentally determines how you cancel and which platform handles your refund. You may have purchased iScanner through your iPhone or iPad via Apple's App Store, your Android device via Google Play Store, or directly on the iScanner website. Each platform processes cancellations differently, so identifying where you bought your subscription is your critical first step.
Your consumer rights and what they mean for you
As a New Zealand consumer, you benefit from statutory protections under the Consumer Guarantees Act 1993 (CGA) and the Fair Trading Act 1986 (FTA). These laws give you explicit rights when cancelling digital subscriptions, regardless of where you purchased them.
Your legal position
Under the Consumer Guarantees Act 1993, the supplier (in this case, BP Mobile LLC or the app platform) must provide services with due care and skill, and the services must be fit for purpose. If iScanner fails to deliver the features advertised, you have grounds to request a refund or cancellation. Furthermore, the Fair Trading Act 1986 prohibits misleading or deceptive conduct in trade, meaning if iScanner's marketing misrepresents features or pricing, you can lodge a complaint with the Commerce Commission, New Zealand's consumer enforcement authority.
Additionally, if you purchased through Apple or Google, those platforms operate consumer protection policies that exceed statutory minimums. Apple and Google both permit you to cancel subscriptions before your next billing date and request refunds for accidental charges within a defined timeframe. Yafee recommends you understand these layered protections before you initiate cancellation, as they strengthen your negotiating position if a dispute arises.
Cancellation rights under each platform
The Consumer Guarantees Act 1993 does not mandate a statutory "cooling-off" period for digital subscriptions purchased online, unlike some consumer contracts. However, Apple App Store and Google Play both offer voluntary cancellation windows. Apple permits cancellation at any time before your next renewal date; Google Play allows you to cancel subscriptions immediately. Both platforms handle billing through their respective merchant accounts, not directly through iScanner, which means you can cancel without notifying iScanner separately if you purchased via these platforms.
If you purchased directly from the iScanner website, you must contact BP Mobile LLC's support team. Yafee advises you to check iScanner's terms of service for any stated cancellation window, and to request cancellation in writing (email) to create a documented record.
How to cancel iScanner on apple app store
If you subscribed through your iPhone or iPad, Apple manages your subscription and billing directly. Follow these steps precisely to cancel before your next billing date:
- Open the Settings app on your iPhone or iPad.
- Look for your name or profile picture at the top of the Settings menu.
- Tap your Apple ID profile.
- You will see options including iCloud, iTunes and App Store, and Subscriptions.
- Select Subscriptions.
- You will see a list of all active and expired subscriptions linked to your Apple account.
- Find iScanner in the list and tap it.
- The app name will be displayed alongside its logo and current subscription status.
- Tap Cancel Subscription or Manage.
- If you see Cancel Subscription, tap it immediately and confirm your cancellation.
- If you see Manage, tap it, then look for the option to cancel or edit your subscription.
- Confirm cancellation by tapping the red Cancel Subscription button.
- Apple will ask you to confirm your reason for cancellation (optional) and warn you that you will lose access to premium features.
- Tap Confirm to finalise the cancellation.
Your subscription will remain active until your next scheduled renewal date. After that date passes, you will revert to the free tier and no further charges will appear on your payment method. You will receive a confirmation email from Apple within minutes of completing this process.
How to cancel iScanner on google play store
If you subscribed on an Android device, Google Play manages your subscription and billing. Follow these steps to cancel immediately:
- Open the Google Play Store app on your Android device.
- Tap your profile icon in the top-right corner.
- Select Manage subscriptions.
- You will see a list of all subscriptions currently active on your Google account.
- Find iScanner and tap it.
- The app name and your current subscription status will be displayed.
- Tap Cancel subscription.
- You may be offered a discount or retention offer to keep your subscription; ignore this if you want to cancel.
- Select your reason for cancellation (optional).
- Google may ask why you are cancelling; this is optional feedback.
- Tap Cancel subscription again to confirm.
- A confirmation message will appear saying Your subscription was cancelled.
Unlike Apple, Google Play allows you to cancel immediately and will not charge you again. Your access to premium features ends on the date of cancellation. Google will send a confirmation email to your registered account email address.
How to cancel iScanner if you purchased directly from the website
If you bought iScanner Pro or a storage plan directly from the iScanner website rather than through an app store, you must contact BP Mobile LLC's support team directly. This process is more manual than app-store cancellations, so Yafee recommends you follow these steps carefully:
- Locate iScanner's contact details.
- Visit the iScanner website and look for a Support, Contact Us, or Help section.
- Note that BP Mobile LLC lists a United States postal address; there is no New Zealand-specific contact address.
- Prepare a cancellation email.
- Compose an email to iScanner support requesting immediate cancellation of your subscription.
- Include your full name, the email address associated with your iScanner account, your subscription plan name, and the date you wish the cancellation to take effect (ideally immediately or before your next billing date).
- State clearly: "I request immediate cancellation of my iScanner subscription effective [date]."
- Send the email and retain a copy.
- Send your cancellation request to the support email address listed on the iScanner website.
- Save a copy of your sent email, the timestamp, and any confirmation response from iScanner as evidence of your cancellation request.
- Allow 3 to 5 business days for a response.
- iScanner's support team should confirm cancellation in writing and confirm the effective date.
- If you do not receive confirmation within 5 business days, send a follow-up email referencing your original request.
- Monitor your payment method for any further charges.
- Check your bank statement or payment method for at least one billing cycle after cancellation to ensure no further charges appear.
- If iScanner charges you again after you have requested cancellation, dispute the charge with your bank or credit card provider immediately.
Yafee strongly advises you to retain copies of all cancellation correspondence, as this documentation protects you if a dispute arises regarding refunds or unauthorised charges after cancellation.
Refunds and what to expect after cancellation
Once you cancel iScanner, your subscription will not renew and you will lose access to premium features, but refunds depend on the circumstances of your cancellation and the platform through which you purchased.
Refunds via apple app store
Apple does not automatically issue refunds when you cancel a subscription. However, you may request a refund within 14 days of any charge if you believe the charge was accidental or if the app failed to deliver the features described. To request a refund, open Settings, tap your Apple ID, select Subscriptions, find iScanner, and tap the charge you wish to dispute. Select Report a Problem and explain why you believe the charge is unauthorised or the service was not delivered as promised. Apple reviews your claim and typically responds within 5 to 7 business days.
Refunds via google play
Google Play permits you to request a refund within 48 hours of any subscription charge. To do this, open Google Play Store, tap your profile icon, select Manage subscriptions, find iScanner, tap the subscription, then tap Show billing history. Locate the charge you wish to dispute and tap Request refund. Explain that you wish to cancel the subscription and request a refund of your most recent charge. Google typically processes refund requests within 5 to 10 business days.
Refunds for direct website purchases
If you purchased from the iScanner website, refunds depend entirely on iScanner's stated refund policy, which you should check in their terms of service before cancelling. If iScanner does not offer refunds and you believe this violates your consumer rights under the Fair Trading Act 1986 or Consumer Guarantees Act 1993, you can lodge a complaint with the Commerce Commission, New Zealand's enforcement authority for consumer protection. Yafee recommends you request a refund in your cancellation email anyway, citing any failure to deliver services as your grounds.
Pricing table for iScanner subscription tiers
| Subscription tier | Cost (NZD) | Billing cycle | Key features |
|---|---|---|---|
| Free | $0.00 | N/A | Basic scanning, limited storage, standard OCR |
| iScanner Pro | $4.99-$7.99 | Monthly | Unlimited documents, advanced OCR, cloud sync, premium export |
| iScanner Pro annual | $39.99-$49.99 | Annual | Same as Pro, billed once per year, saves money over monthly |
| Premium storage (monthly) | $2.99-$9.99 | Monthly | Extra cloud storage capacity, stacks with Pro |
| Premium storage (annual) | $19.99-$89.99 | Annual | Extra cloud storage, annual billing |
| Family plan (if available) | Varies | Monthly or annual | Multi-user access, higher storage limits |
Prices vary depending on whether you purchase through Apple, Google, or directly. Yafee recommends you verify current pricing on your device's app store, as promotional discounts may apply to new or returning users.
What happens after you cancel iScanner
Cancellation takes effect immediately if you use Google Play, or at your next scheduled renewal date if you use Apple. You will not lose access to your existing documents or scans; iScanner will preserve your account and any free-tier features indefinitely.
Access to your scanned documents
After cancellation, you retain access to all documents you have scanned and stored. If you synced your documents to Google Drive, Dropbox, or another cloud service, those files remain in your cloud account. If you stored documents solely in iScanner's cloud storage, you can still download them to your device or export them as PDF files before your free account expires. Yafee advises you to export any critical documents to your computer or cloud storage before cancellation to avoid losing them.
Reverting to the free tier
After cancellation, your account automatically downgrades to iScanner's free tier. You will retain basic scanning and OCR features, but lose unlimited document processing, advanced languages, and premium storage. You can continue using the free tier indefinitely without any charges.
Reactivating your subscription
If you change your mind within 30 days of cancellation, you can reactivate your subscription through the same platform (Apple, Google, or iScanner website) without re-entering payment details. After 30 days, you may be charged a new setup fee or offered a promotional rate as a returning customer.
Common mistakes to avoid when cancelling iScanner
Cancelling a subscription should feel straightforward, and in most cases it is; however, a few common missteps can delay your cancellation or cause unexpected charges. Yafee wants you to avoid these pitfalls entirely.
Mistake 1: cancelling the app instead of the subscription
Deleting the iScanner app from your device does not cancel your subscription. Even after you uninstall the app, Apple or Google will charge you on your next renewal date. You must cancel the subscription through your app-store account settings before deleting the app. Cancelling the subscription first, then deleting the app, ensures no further charges occur.
Mistake 2: not checking your current billing date
If you cancel iScanner the day after your most recent charge, you have already paid for a full month and will not receive that payment back. Check your billing date before cancelling so you can time your cancellation to minimise wasted subscription fees. If you cancel immediately after a charge and believe you cancelled in time, request a refund from Apple or Google within their respective refund windows (14 days for Apple, 48 hours for Google).
Mistake 3: assuming direct-purchase cancellations are automatic
If you purchased iScanner directly from the website, emailing a cancellation request does not guarantee immediate cancellation. iScanner's support team must process your request manually. Do not assume your cancellation is complete until you receive written confirmation. Yafee recommends you also contact your bank or payment provider and notify them you are cancelling, in case iScanner's system fails to process your request and charges you again.
Mistake 4: losing your cancellation evidence
If a dispute arises-for example, iScanner charges you after you cancelled-you will need proof of your cancellation request. Save confirmation emails from Apple, Google, or iScanner support. If you cancelled via app settings, take a screenshot of the confirmation message. This documentation is essential if you need to escalate your complaint to the Commerce Commission or dispute a charge with your bank.
When you should contact the commerce commission
If iScanner refuses to cancel your subscription, charges you after you cancelled, or continues to charge you despite multiple cancellation requests, you have the right to lodge a formal complaint with the Commerce Commission, New Zealand's regulator for fair trading and consumer protection. The Commerce Commission enforces both the Consumer Guarantees Act 1993 and the Fair Trading Act 1986.
You can lodge a complaint online at www.comcom.govt.nz or by calling 0800 943 600. Provide the Commerce Commission with copies of all cancellation requests, confirmation emails, billing statements, and correspondence with iScanner or the app platforms. The Commerce Commission will investigate whether iScanner's conduct breaches consumer law and can compel refunds or order the company to cease unfair practices.
Checklist for cancelling iScanner successfully
| Step | Action | Completed? |
|---|---|---|
| 1 | Verify where you purchased iScanner (Apple, Google, or website) | ☐ |
| 2 | Note your next renewal date to minimise wasted fees | ☐ |
| 3 | Cancel subscription via your chosen platform (App Store, Google Play, or support email) | ☐ |
| 4 | Save confirmation emails or screenshots of cancellation confirmation | ☐ |
| 5 | Download and export any critical scanned documents before free-tier limits apply | ☐ |
| 6 | Monitor your payment method for 30 days to confirm no further charges | ☐ |
Customer reviews and why users cancel iScanner
iScanner maintains a 4.5-star rating across app stores, with users praising its speed, simplicity, and OCR accuracy. However, cancellation reasons reveal common pain points. Many users cite the cost of premium subscriptions as excessive for occasional use, noting that free alternatives like Microsoft Lens or native smartphone scanners deliver similar results without charges. Others report surprise charges after free trials, or state that the app's interface became cluttered with advertising after they declined the Pro upgrade.
A recurring complaint involves iScanner's free-tier storage limits. Users report running out of free storage unexpectedly and finding no clear path to purchase additional storage without upgrading to Pro. This design friction drives cancellations. Conversely, users who cancel report they feel little reason to stay once they realise the free tier meets their basic needs, and the jump in price to Pro tier feels steep.
Comparison table: iScanner vs. alternatives
| App | Cost (NZD) | Best for | Cancellation difficulty |
|---|---|---|---|
| iScanner | Free or $4.99-$9.99/month | Quick, portable scanning with strong OCR | Easy (app store) to moderate (direct) |
| Microsoft Lens | Free (premium features via Microsoft 365) | Users invested in Microsoft Office ecosystem | Very easy (free or linked to Microsoft account) |
| Adobe Scan | Free or $9.99/month | Professional workflows, linked to Acrobat | Easy (app store) |
| Google Drive (native scanner) | Free (with Google account) | Minimal, basic document scanning | N/A (no subscription) |
| Scanbot | Free or $3.99/month | Users who want regular backups and shared scanning | Easy (app store) |
| Notes app (iOS) or Google Photos (Android) | Free | Users who rarely scan and want zero cost | N/A (no subscription) |
Final steps and contact information for iScanner support
Once you have cancelled iScanner, the only remaining concern is ensuring your cancellation is processed and no further charges occur. Yafee has guided you through every platform and method; now you need to verify completion and hold iScanner or your payment platform accountable if anything goes wrong.
iScanner is developed by BP Mobile LLC, a United States company. The company lists a postal address in the United States but does not maintain a New Zealand office or customer-service centre. If you purchased through Apple or Google, contact Apple Support or Google Play Support directly (rather than iScanner) if you encounter billing disputes. If you purchased directly from iScanner's website, respond to any support emails you receive from iScanner support email (typically [email protected] or a similar address listed on the iScanner website).
For unresolved billing disputes or suspected breaches of consumer law, escalate your complaint to the Commerce Commission at www.comcom.govt.nz or 0800 943 600. The Commerce Commission is the enforcement authority for the Consumer Guarantees Act 1993 and the Fair Trading Act 1986 in New Zealand and can compel refunds or investigate unfair billing practices.
Cancelling a subscription should never feel uncertain or risky. Yafee has helped thousands of consumers cancel unwanted subscriptions by walking them through the legal framework and precise steps required by each platform. By following this guide, you protect your consumer rights under New Zealand law, ensure your cancellation is recorded in writing, and gain confidence that no further charges will appear on your bank account. Cancel iScanner today with Yafee's support and reclaim control of your digital subscriptions.