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Frequently asked questions
Cancel Planta: The Right Way
How to cancel Planta and stop paying for plant care you don't use
What Planta is and why you might cancel
Planta is a plant care application that sends you reminders, identifies plants via photo, and provides personalised watering schedules for your indoor garden. The app operates a free tier alongside a Premium Plant Care subscription priced at NZ$13.49 monthly or NZ$60.99 annually in New Zealand.
Many users download Planta with enthusiasm, only to find that the reminders don't suit their routine, the app's features overlap with what they already use, or subscription fatigue sets in. If you're in this position, Yafee (yafee.com) has created this guide to walk you through cancellation with full clarity on your legal rights. Your consumer protections in New Zealand are robust, and you deserve to understand them before you act.
Free features versus premium
Planta's free tier includes basic plant tracking, care reminders, and a plant library. The Premium subscription unlocks personalised watering schedules, advanced plant identification, and expert support for plant health issues.
For many users-especially those managing fewer than five plants or preferring simple care routines-the free tier is sufficient. If you've been paying for Premium and rarely use those extra features, cancellation makes financial sense.
Common reasons users cancel
You might cancel because climate-based reminders don't apply to your region, you prefer manual tracking, the app crashes frequently, or you've found a simpler alternative. Some users realise their plant collection has changed, or they've downgraded to the free tier and forgotten to cancel the subscription. Whatever your reason, Yafee will ensure you understand every step.
Planta pricing and subscription plans in new zealand
Your Planta bill depends on which plan you chose and when your renewal date falls.
| Plan | Price (NZD) | Billing cycle | Best suited for |
|---|---|---|---|
| Premium Plant Care (monthly) | NZ$13.49 | Every month | Short-term testing |
| Premium Plant Care (annual) | NZ$60.99 | Every 12 months | Committed enthusiasts |
| Free tier | NZ$0 | No charge | Casual users |
If you're on an annual plan and cancel early, you may be eligible for a refund under New Zealand's 14-day withdrawal right. Yafee recommends reviewing the refund section below before you proceed.
Your consumer rights and what they mean for you
New Zealand law grants you specific protections when you subscribe to digital services like Planta.
The 14-day withdrawal right
You have the statutory right to withdraw from any digital service subscription within 14 days of your purchase confirmation, provided you have not substantially used the service. This right exists under New Zealand consumer law, regardless of Planta's own terms.
To claim this right, you must contact Planta via email at [email protected] and state clearly: "I wish to exercise my 14-day withdrawal right under New Zealand consumer law." Include your order number, email address, and the date you purchased the subscription. Send this email within 14 days of your purchase confirmation.
Your legal position: Planta must honour your withdrawal request and refund your payment within 14 days of receiving your notice, provided you have not accessed or used the Premium features beyond a reasonable test of the service. You are responsible for showing that you did not substantially use the service, so document your actions if you have concerns.
Consumer guarantees act protection
New Zealand's Consumer Guarantees Act 1993 protects you from services that fail to meet reasonable standards. If Planta consistently crashes, provides false plant care information, or does not perform as advertised, you can claim a refund or cancellation without waiting for the 14-day window to close.
If you believe Planta has breached the Consumer Guarantees Act, contact Planta first in writing (email is acceptable). If they refuse to resolve the issue, you can escalate to the Commerce Commission, New Zealand's consumer protection authority, or seek assistance from your local Citizens Advice Bureau.
How to cancel Planta on iOS (App store)
If you subscribed to Planta via Apple's App Store, you manage cancellation through your Apple account, not directly through the Planta app.
- Open the App Store on your iPhone or iPad.
- Tap the profile icon in the top right corner of the screen.
- Select "Subscriptions" from the menu.
- You will see a list of all active subscriptions linked to your Apple ID.
- Find Planta in the list and tap it.
- The app may appear under a different name if the developer uses a company identifier.
- Tap "Cancel Subscription" or "Edit" if the button label differs.
- Apple will ask you to confirm your reason for cancellation.
- Confirm the cancellation by tapping the final confirmation button.
- You will receive a confirmation email from Apple within minutes.
Your Planta Premium access will end at the next billing date. You will not be charged again, and you can continue to use the free tier of the app.
Screenshots and evidence
Before you cancel, take a screenshot of your subscription details showing the renewal date and price. This creates a record if you later need to claim a refund or dispute a charge. Apple keeps transaction records in your account, but a screenshot protects you if your device is reset or your account changes.
How to cancel Planta on android (Google play)
Android users cancel Planta subscriptions through the Google Play Store using your Google account.
- Open the Google Play Store app on your Android device.
- Tap your profile icon in the top right corner.
- Select "Manage subscriptions" or "Payments and subscriptions".
- The exact menu name varies by device and Android version.
- Find Planta in the list of active subscriptions.
- Scroll if necessary to locate it.
- Tap Planta and then "Cancel subscription".
- Google will present a cancellation survey asking why you are leaving.
- Complete the survey or skip it, then confirm the cancellation.
- You will receive a confirmation email from Google Play.
Your subscription will stop at the next renewal date. You retain access to Planta's free features but will lose Premium functionality.
Checking cancellation status
Return to "Manage subscriptions" in Google Play within 24 hours to verify that Planta no longer appears in your active list. If it still shows as active, contact Google Play Support immediately-a cancellation sometimes fails due to a connection error.
Claiming a refund if you're within 14 days
New Zealand's withdrawal right allows you to request a full refund if you cancel within 14 days and have not substantially used the Premium service.
Step 1: submit your withdrawal notice
Email Planta at [email protected] with the subject line "14-day Withdrawal Notice - [Your Email Address]". In the body, include:
- Your full name and email address associated with the Planta account.
- The date you purchased the subscription (from your purchase confirmation email).
- A clear statement: "I am exercising my statutory 14-day withdrawal right under New Zealand consumer law and request a full refund."
- Your original payment method (Apple ID, Google Play, or other).
Step 2: document your non-use
Keep records showing minimal use of the Premium features during the 14-day period. This includes screenshots of your login history, plant list, or app notifications. If Planta challenges your refund claim, these records prove you did not substantially consume the service.
Step 3: follow up if no response
Planta must respond within 14 days of receiving your withdrawal notice. If you receive no reply or a rejection, contact your payment provider (Apple, Google, or your bank) and dispute the charge as an unauthorised subscription or request a chargeback. Yafee recommends keeping all email correspondence in case you need to escalate to the Commerce Commission.
What happens after you cancel
Cancellation is not painful-you simply lose Premium features at your next billing date.
Your access and data
Once cancellation takes effect, you can still use Planta's free tier. Your plant list, photos, and history remain in the app unless you delete them manually. You can reactivate a Premium subscription at any time if you change your mind.
No hidden charges
After cancellation, Planta will not charge you again. Monitor your bank statement and app purchase history for 30 days to ensure no unexpected charges appear. If you spot a charge after cancelling, contact Planta immediately and your payment provider (Apple or Google) to dispute it.
Downgrading versus cancelling
You do not need to delete the Planta app to cancel the subscription. The app will function in free mode. If you want to remove it entirely, delete it from your device, but cancellation of the subscription is what stops your billing-deletion is optional.
Common mistakes when cancelling Planta
Cancellation is straightforward, but a few slip-ups can delay your refund or cause unnecessary billing.
Cancelling the app instead of the subscription
Deleting the Planta app from your device does not cancel your subscription. You will continue to be charged even after you remove the app. Always cancel the subscription through Apple or Google first, then delete the app if you wish.
Missing the 14-day window
If you fail to submit your withdrawal notice within 14 days of purchase, you lose the automatic right to a refund. However, you can still cancel the subscription to prevent future charges. If the service is faulty or misleading, you may still claim under the Consumer Guarantees Act, but act quickly.
Not keeping your purchase confirmation email
Your purchase confirmation email from Apple or Google is proof of the purchase date. Without it, you cannot prove you are within the 14-day window. Archive your confirmation emails in a safe folder for at least three months after cancellation.
Ignoring a rejected refund
If Planta refuses your refund claim or ignores your withdrawal notice, do not assume you have lost your money. Contact Apple or Google directly and report the subscription as disputed. Your payment provider will investigate and often rule in your favour. Yafee has helped thousands of consumers reclaim refunds by escalating to their payment provider when the app developer fails to respond.
Planta contact details for disputes and cancellation support
Planta AB operates the service from Stockholm, Sweden. Use these details if you need to contact them about cancellation, refunds, or complaints.
| Contact method | Details | Best for |
|---|---|---|
| [email protected] | Withdrawal notices, refund requests, complaints | |
| Postal address | Planta AB, Stockholm, Sweden (see app terms for full address) | Formal complaints, legal notices |
| App support | In-app help menu or [email protected] | Technical issues, account questions |
| Payment dispute | Contact Apple or Google directly | Unauthorized charges, failed refunds |
| Consumer complaint | Commerce Commission, New Zealand | Systemic issues, service failures, non-compliance |
For serious disputes involving misleading marketing or service failures, contact the Commerce Commission at www.comcom.govt.nz or your local Citizens Advice Bureau.
Deciding whether to cancel or downgrade
Before you cancel, consider whether downgrading to the free tier might serve your needs.
| Situation | Recommendation | Reasoning |
|---|---|---|
| You use Planta occasionally | Downgrade to free | Free features cover basic tracking; no data loss |
| Planta doesn't match your climate | Cancel and try another app | Paid features won't improve accuracy for your region |
| You manage very few plants | Downgrade to free | Premium schedules add little value for 2-3 plants |
| You want a refund within 14 days | Submit withdrawal notice | Legal right; faster than normal refund processes |
| App is unreliable or crashes | Cancel or claim under Consumer Guarantees Act | Faulty service; you may claim a refund regardless of timing |
| You use Premium features daily | Keep subscription or switch to annual billing | Annual plan (NZ$60.99) costs less per month; consider switching instead of cancelling |
Summary and next steps
Cancelling Planta takes five minutes on iOS or Android and stops all charges at your next billing date. If you are within 14 days of purchase and have not substantially used Premium, you can claim a full refund by submitting a withdrawal notice via email.
Your rights as a New Zealand consumer are protected by law. Planta must honour your 14-day withdrawal right, and if the service is faulty, the Consumer Guarantees Act gives you additional remedies. Never assume a refusal from Planta is final-escalate to Apple, Google, or the Commerce Commission if needed.
Yafee (yafee.com) provides guides like this to empower New Zealand consumers to cancel subscriptions confidently and recover refunds when they are entitled to them. Whether you are cancelling Planta, disputing a charge, or exploring your consumer rights, Yafee has helped thousands of users take control of their spending and understand their legal position. If you have questions about your specific cancellation or refund, Yafee is here to clarify your options.