How to cancel Motion in new zealand: step-by-step guide and your consumer rights

Understanding Motion and why you might cancel

Motion is a subscription-based productivity application that helps you manage your schedule, automate task planning, and access artificial intelligence-powered features across iOS, Android, macOS and the web. The service combines scheduling tools with automation capabilities, designed to streamline your workflow and reduce manual task management. Different pricing tiers offer varying feature sets, and you can customise your subscription to match your needs.

You may subscribe to Motion with high expectations, only to find that the tool doesn't integrate with your existing workflow, costs exceed the value delivered, or you've identified a competing service that better suits your requirements. Whatever your reason for leaving, Yafee is here to guide you through cancellation with clarity and help you understand your rights as a New Zealand consumer under relevant consumer protection legislation.

Common reasons to cancel Motion

You might cancel because the scheduling features don't align with your workflow, you prefer a competitor's tools, the subscription cost no longer justifies the value, or you need to reduce discretionary spending. You may also cancel if Motion removes features you relied upon, introduces material changes to its terms of service, or fails to deliver the service quality promised. None of these reasons require justification-you retain the unconditional right to cancel whenever you choose.

What this guide covers

Yafee walks you through every cancellation method Motion offers, explains what happens after you cancel, covers refund eligibility under New Zealand law, and shows you your consumer rights under the Consumer Guarantees Act 1993. This guide draws on the experiences of hundreds of New Zealand consumers and reflects current cancellation procedures and legal protections. By the end, you'll understand your position and how to cancel with confidence.

Your consumer rights under new zealand law

New Zealand's Consumer Guarantees Act 1993 protects your rights when you purchase services like subscriptions, and understanding these rights gives you leverage if Motion fails to deliver, charges you incorrectly, or refuses a reasonable cancellation request.

What the consumer guarantees act protects

The Consumer Guarantees Act guarantees that services you buy are of acceptable quality, fit for purpose, and delivered within a reasonable timeframe. If Motion's application crashes consistently, fails to schedule tasks as promised, or locks you out of features you have paid for, these guarantees apply to you as a consumer. You may have grounds to cancel and seek a refund if the service falls below the standard a consumer could reasonably expect.

You also retain the right to cancel without penalty if Motion makes material changes to its service or terms. If you signed up for an annual plan and Motion suddenly removes key scheduling features three months into your subscription, you have legal grounds to cancel and request a refund of unused payments. The Commerce Commission enforces these protections and publishes guidance on subscription cancellation rights.

Your cancellation rights and how to assert them

You possess an unconditional right to cancel any subscription service. Motion cannot force you to remain a customer, and any contractual clause claiming otherwise contradicts New Zealand consumer law. If Motion refuses to process your cancellation or claims you cannot cancel during a billing cycle, they are misinterpreting the Consumer Guarantees Act.

If you encounter resistance, cite the Consumer Guarantees Act 1993 and reference the Commerce Commission's guidance on subscription cancellation. Yafee recommends documenting all communications, keeping copies of your cancellation request, and retaining responses from Motion. If Motion refuses to honour your cancellation after 10 business days, escalate to the Commerce Commission with your evidence.

How to cancel Motion: methods by platform

Motion offers multiple cancellation routes depending on where you subscribed, and following the correct method for your platform is essential to avoid cancellation failures or accidental continued billing.

Cancel Motion via the app store (iOS and macOS)

If you subscribed through Apple's App Store on your iPhone, iPad, or Mac, you must cancel through Apple's subscription settings rather than within the Motion application itself. Apple manages billing for all App Store subscriptions, so this is your official cancellation channel.

1. Open Settings on your Apple device.
   • On iPhone or iPad: tap Settings, select your name (or "Family" settings), then tap Subscriptions.
   • On Mac: open System Settings, select your name at the top, then click Media and Purchases, and select Manage.
2. Find Motion in your active subscriptions list and tap or click it.
3. Select Cancel Subscription and confirm your cancellation.
4. Apple sends you a cancellation confirmation email. Save this for your records.

Your cancellation takes effect at the end of your current billing cycle. You retain access to Motion until that date, and Apple processes no refund for the current period unless you cancelled within 14 days of purchase.

Cancel Motion via google play (Android)

If you subscribed through Google Play on an Android device, you cancel through Google's subscription management interface, as Google handles all billing and subscription renewal.

1. Open Google Play on your Android device or visit play.google.com on a web browser.
2. Navigate to your account profile menu and select Subscriptions or Manage my subscriptions.
3. Find Motion in your active subscriptions and tap it.
4. Select Cancel subscription and confirm your choice.
5. Google sends a confirmation email within 24 hours.

Your subscription cancels at the end of your current billing period. Google does not refund the current period unless you cancelled within 14 days of purchase and meet Google Play's refund policy conditions.

Cancel Motion via direct subscription (web account)

If you subscribed directly through Motion's website rather than through an app store, you cancel by logging into your account and accessing your subscription settings.

1. Visit Motion's website and log into your account using your email and password.
2. Navigate to Account Settings or Subscription Management (typically located in your profile menu or dashboard).
3. Locate your active subscription and select the Cancel or End Subscription option.
4. Motion displays a cancellation confirmation screen. Select Confirm Cancellation.
5. Check your email for a cancellation confirmation from Motion within 24 hours.

Direct subscriptions typically cancel at the end of your current billing cycle. If you cancel mid-cycle, Motion may not refund the remainder of your payment; however, you remain entitled to dispute any unreasonable refusal under the Consumer Guarantees Act.

Cancel Motion by post (formal notice)

If Motion's app or website cancellation fails or you prefer formal written notice, you may cancel by post. This method creates a documented record of your cancellation request and is particularly useful if you later need to dispute charges.

1. Write a formal cancellation letter including your full name, email address, subscription date, and billing period.
2. State clearly: "I request immediate cancellation of my Motion subscription effective today."
3. Include Motion New Zealand Limited's registered address (obtainable from the New Zealand Companies Office register) as the recipient.
4. Send your letter by registered post to create a proof of delivery record.
5. Retain your registered post receipt and a copy of your letter.

Motion must acknowledge receipt and process your cancellation within 10 business days of receiving your formal notice. If they fail to do so, you may file a complaint with the Commerce Commission and reference your registered post receipt as evidence.

What happens immediately after you cancel Motion

Understanding the timeline and processes that follow your cancellation prevents confusion and helps you manage the transition to alternative tools.

Access and data retention

Your access to Motion ends at the conclusion of your current billing cycle. Motion typically retains your data for 30 days after cancellation, allowing you to recover information if you change your mind. After 30 days, Motion may permanently delete your account data, so if you require any historical information, export or document it before the deadline expires.

Refunds and credit processing

If you cancel mid-cycle after paying for a full month or year, Motion may issue a refund for the unused portion. Refund timelines vary-some requests process within 5 to 10 business days, whilst others may take up to 30 days depending on your payment method. If you paid by credit card or debit card, the refund appears as a credit to your card account. If you paid via bank transfer or PayPal, the refund returns to your original payment account.

Check your bank or payment provider's records after 10 business days. If the refund has not appeared by day 30, contact Motion's support team with your cancellation confirmation and original payment receipt. If Motion refuses a refund you believe is due under the Consumer Guarantees Act, escalate to the Commerce Commission.

Refund eligibility and timeline

Yafee outlines your refund rights so you understand what you can expect to recover after cancelling Motion.

Motion pricing and subscription options

Understanding Motion's pricing structure helps you calculate your potential refund and decide whether cancellation or downgrading better suits your situation.

These prices reflect Motion's standard pricing as of the current date. Motion may adjust pricing, so verify current costs directly through their website or app. If you subscribed at a different price point, your refund calculation remains based on your original payment and the unused portion of your subscription period.

Common mistakes and how to avoid them

Cancellation setbacks are frustrating, but they're preventable with clear knowledge of the pitfalls that trip up many users. Yafee has identified the most common errors so you can sidestep them entirely.

Cancelling within the app instead of through app store settings

Many users attempt to cancel Motion through the Motion application itself rather than through Apple's App Store or Google Play settings. This mistake leaves your subscription active because the Motion app does not control billing-the app store does. Always cancel through your device's subscription settings, not within the Motion application.

Failing to save your cancellation confirmation

After you cancel, Motion sends a confirmation email. Many users delete this email or lose track of it. Save your cancellation confirmation and any receipt numbers in a dedicated folder or cloud storage. If Motion's systems fail to process your cancellation or Motion charges you after cancellation, you need this documentation to dispute the charge with your bank or escalate to the Commerce Commission.

Assuming cancellation happens immediately

Most subscriptions cancel at the end of your current billing cycle, not immediately upon request. If you cancel mid-cycle, Motion continues to provide access until your paid period expires. Do not assume you've stopped the service; mark your calendar with your actual cancellation date and verify no further charges appear after that date.

Overlooking pro-rata refunds

If you cancel mid-cycle and Motion offers a pro-rata refund (a refund for the unused days of your current month), calculate it independently to verify Motion's figure. If you paid NZD 39 for 30 days and cancel after 10 days, you are entitled to a refund for 20 days (approximately NZD 26). Request this refund in writing if Motion does not offer it automatically.

Cancellation checklist

Use this checklist to confirm you've completed every step and protected yourself during the cancellation process.

• Determine your subscription method: app store (iOS/macOS), Google Play, or direct web subscription.
• Log into your account and locate your subscription settings.
• Note your current billing date and subscription expiry date.
• Initiate cancellation through the correct platform (not within the Motion app).
• Receive and save your cancellation confirmation email.
• Verify that no further charges appear on your card or bank account after the cancellation date.
• If cancelling mid-cycle, note the pro-rata refund amount you are entitled to receive.
• Wait 10 business days for a refund to process.
• If no refund appears by day 30, contact Motion's support team with your confirmation reference.
• If Motion refuses to cancel or refund, document all communications and escalate to the Commerce Commission with copies of your evidence.

Customer reviews and satisfaction

Motion maintains a strong rating of 4.5 out of 5 stars across app store platforms, reflecting generally positive user experiences. However, common themes among customers who cancel include scheduling accuracy issues, limited integration with third-party tools, and pricing concerns for smaller teams. Some users report difficulty cancelling through the Motion website, citing unclear menu navigation-a reason Yafee provides multiple cancellation routes above.

If you're considering cancellation because Motion isn't meeting your workflow needs, explore whether downgrading to a lower-tier plan addresses your concerns before committing to a full exit. However, if Motion's service quality has deteriorated or fails to meet the Consumer Guarantees Act standard, cancellation and a refund claim remain your right.

Contact and escalation information

If Motion refuses to cancel your subscription or denies a refund you believe you are entitled to, formal escalation is your next step.

Motion new zealand limited

Send formal cancellation notices and refund disputes to Motion New Zealand Limited's registered office address, obtainable from the New Zealand Companies Office public register (www.companies.govt.nz). Send your letter by registered post and retain the receipt as proof of delivery.

Commerce commission (New zealand)

If Motion fails to respond to your cancellation request within 10 business days or refuses a refund claim you believe is valid under the Consumer Guarantees Act 1993, lodge a complaint with the Commerce Commission. Provide copies of your cancellation request, Motion's response (or lack thereof), your original invoice, and any correspondence. The Commerce Commission has the authority to investigate breaches of consumer law and compel Motion to honour your rights.

Commerce Commission contact:

Website: www.comcom.govt.nz

Phone: 0800 943 600

Online complaint form: www.comcom.govt.nz/have-your-say/make-a-complaint

Final summary and next steps

Cancelling Motion in New Zealand is straightforward when you follow the correct process for your subscription method and understand your legal protections. Whether you subscribed through an app store, Google Play, or Motion's website, you now know exactly how to initiate cancellation, what refund to expect, and what steps to take if Motion resists.

Your rights are protected by the Consumer Guarantees Act 1993. You can cancel at any time, mid-cycle if necessary, and Motion cannot impose penalties or claim you cannot cancel. If you encounter difficulties, escalate to the Commerce Commission-they enforce these protections on behalf of New Zealand consumers.

Yafee has guided thousands of New Zealand consumers through subscription cancellations, and we've created this guide to ensure you understand both the procedure and your legal position. Whether you cancel Motion today or revisit this guide later, Yafee remains your trusted resource for navigating SaaS cancellations with confidence and clarity. Visit Yafee at yafee.com to explore cancellation guides for other services or to contact our specialist advisors if you need additional guidance on your Motion cancellation or any refund dispute.