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Frequently asked questions
Cancel Voice Ai: The Complete Guide
How to cancel Voice AI in new zealand: reclaim control and stop unwanted charges
What Voice AI is and why you might want to cancel
Voice AI refers to artificial intelligence-powered voice services available to New Zealand users, including voice transformation, synthetic voice generation, and AI-powered voice agent capabilities. The product ecosystem can feel fragmented because several services share similar names but operate on entirely different billing systems and cancellation routes.
In New Zealand, you may encounter the web-based Voice AI service offering a 7-day free trial and 60-minute access limit, separate mobile applications like Voice.ai (a global voice-changer), and Voices AI (voice generator tools). Each operates its own subscription model and payment processor, which means cancellation procedures differ significantly depending on which platform you joined.
If you signed up for a trial, activated a paid plan, or discovered recurring charges on your bank statement, Yafee is here to guide you through cancellation with absolute clarity. Whether you want to stop charges before they hit your account or dispute a bill you did not authorise, understanding your options and your rights under New Zealand's Consumer Guarantees Act 1993 puts you firmly in control. Yafee specialises in helping consumers navigate subscription cancellations across all platforms and payment processors.
Common reasons to cancel Voice AI
You may want to cancel because the free trial period is ending and you do not want automatic charges to apply, the service did not meet your actual needs, you found a more affordable alternative, or you spotted unexpected recurring charges and want to stop them immediately. Many users cancel because they did not realise the trial automatically converts to a paid plan unless you actively cancel beforehand.
The risk of missing the cancellation deadline
Most Voice AI services renew automatically once the trial ends or the billing cycle rolls over. If you miss the cancellation deadline, you will be charged for the next period, and recovery of those funds becomes significantly harder to obtain. Charges typically range from NZ$19 to NZ$149 per month depending on your plan tier, so prompt action protects your bank account.
Your consumer rights in new zealand when cancelling subscriptions
You have legal protections when you cancel a subscription service in New Zealand, and understanding these rights empowers you to take decisive action.
Consumer guarantees act protection
Under the Consumer Guarantees Act 1993, you have the right to receive a service that is fit for purpose and delivered with reasonable care and skill. If Voice AI fails to deliver the features promised, charges you without clear consent, or continues to bill you after you cancel, you can lodge a formal complaint with the Commerce Commission or seek a refund through the Dispute Resolution Scheme.
The foundational principle: you are protected against misleading advertising, unauthorised charges, and services that do not match what you were sold. If you paid for voice agent capabilities that did not work as described, or if the application charged you without clear billing disclosure, you have grounds to dispute the charge and recover your payment.
Refund rights and chargeback protection
If a company charges you after you cancel, or if you are charged for a service you did not authorise, you can request a chargeback through your bank or credit card issuer within 120 days of the charge. Most New Zealand banks support this process at no cost to you. Document your cancellation request (screenshots of the request, confirmation emails, support ticket numbers) and provide them to your bank as evidence of your cancellation attempt.
Your legal position
You are entitled to cancel a subscription service at any time, provided you follow the cancellation procedure outlined in the terms of service. The Consumer Guarantees Act prohibits companies from applying automatic renewal charges without explicit prior consent. If Voice AI continues to charge you after you have cancelled, or if you were not informed of the renewal date and charges clearly before signing up, you can escalate your complaint to the Commerce Commission. Yafee recommends keeping all cancellation confirmation emails and screenshots as evidence of your cancellation request.
How to cancel Voice AI: step-by-step methods by platform
Cancellation steps differ depending on which Voice AI product you use and how you paid for it; follow the method that matches your specific situation.
Cancelling the Voice AI web service via your account dashboard
If you signed up directly on the Voice AI website and have an active account dashboard, use this method to cancel your subscription or trial.
- Log into your Voice AI account using your email address and password
- Visit the Voice AI website and click the "Sign In" button in the top right corner
- Enter your registered email address and password
- If you cannot remember your password, select "Forgot password" and follow the reset link sent to your email
- Navigate to your account settings or subscription management section
- Look for a "Settings" or "Account" link, typically found in the top menu or in a dropdown next to your username
- Select "Billing" or "Subscription" from the left-hand menu
- Locate your active subscription or trial
- You will see your current plan displayed with the renewal date
- Note the exact renewal date to ensure you cancel before it occurs
- Click "Cancel subscription" or "Cancel trial"
- A confirmation dialog will appear asking you to confirm your cancellation
- Do not close this page without completing the cancellation
- Confirm your cancellation in the dialog box
- Select "Yes, cancel my subscription" or "Confirm cancellation"
- The system will ask you to provide a reason for cancellation (optional)
- You may provide feedback, but this is not required to complete the cancellation
- Save the confirmation page or email
- Take a screenshot of the cancellation confirmation message displayed on your screen
- Check your email inbox for a cancellation confirmation email from Voice AI
- Save this email in a folder for your records
Cancelling Voice AI via the mobile application
If you signed up for Voice AI through the mobile app on iOS or Android, cancellation typically routes through your device's app store subscription manager rather than through the Voice AI application itself.
- Open the app store on your device
- iOS users: open the Apple App Store and select your profile icon at the top right
- Android users: open Google Play and tap your profile icon at the top right
- Navigate to your active subscriptions
- iOS: tap "Subscriptions" and find Voice AI in the list
- Android: select "Manage subscriptions" and locate Voice AI
- Select the Voice AI subscription
- The subscription details page will display your renewal date and billing amount
- Confirm you have selected the correct subscription before proceeding
- Tap "Cancel subscription" or "Cancel free trial"
- Follow the prompts to confirm your cancellation
- The app store will ask you to provide feedback on why you are cancelling
- Confirm the cancellation in the final dialog
- Select "Confirm" or "Yes, cancel" to complete the process
- You will receive a confirmation message on your screen
- Take a screenshot and check your email
- Screenshot the confirmation for your records
- Check both your device email and spam folder for a confirmation from the app store
Cancelling Voice AI if you cannot access your account
If you have forgotten your password, lost access to your email, or cannot log into your account, contact Voice AI support directly to request cancellation.
- Locate the Voice AI support contact details
- Visit the Voice AI website and look for a "Contact us" or "Support" link
- Note the support email address and any available phone number
- Send a cancellation request email to support
- Subject line: "Request for subscription cancellation"
- Include your full name, email address associated with the account, and the phone number on file
- State clearly: "I request immediate cancellation of my Voice AI subscription effective today"
- Include the date you signed up and the amount you have been charged
- Request written confirmation of cancellation
- Ask support to confirm your cancellation in writing and provide the cancellation effective date
- Ask them to confirm whether you will be charged again before that date
- Follow up if you do not receive a response within 5 business days
- Resend your cancellation email and request urgent confirmation
- If support does not respond, contact your bank to dispute any unauthorised charges
Voice AI pricing and plan comparison in new zealand
Understanding Voice AI's pricing structure helps you decide whether cancellation is the right choice or if a lower-tier plan might suit your needs better.
| Plan type | Monthly cost (NZD) | Trial period | Key features | Best for |
|---|---|---|---|---|
| Free trial | NZ$0 | 7 days | 60-minute voice conversion limit, basic voice options | Testing the service before commitment |
| Starter | NZ$19-29 | None | 300 minutes per month, 10+ voice profiles | Casual users and hobbyists |
| Professional | NZ$49-79 | None | Unlimited monthly usage, priority support, custom voices | Content creators and regular users |
| Enterprise | NZ$149+ | By request | API access, white-label options, dedicated account manager | Businesses and developers |
Most users sign up for the free trial and then decide whether to upgrade to a paid plan. If you are on a paid plan and the cost no longer makes sense, cancellation is simpler and more cost-effective than downgrading to a lower tier.
Refund timeline and what to expect after cancellation
Understanding what happens after you cancel removes uncertainty and helps you plan your next steps.
Immediate steps after you cancel
Once you confirm your cancellation through the dashboard, app store, or support email, the following sequence occurs. Your subscription status changes to "Cancelled" or "Inactive" immediately on your account. You retain access to Voice AI for the remainder of your current billing period (if you have already been charged for this month). At the end of that billing period, your account access expires and you will no longer be able to use the service.
Yafee recommends taking a screenshot of your cancellation confirmation and exporting any voice files or projects you have created, as access to these may be restricted after your subscription expires.
Refund processing timeline
If you cancel within the trial period (before 7 days), you will not be charged anything and no refund is necessary. If you cancel within 24 hours of being charged for a new billing period, contact Voice AI support and request a pro-rata refund for the unused portion of your month. Most services process refunds within 5 to 10 business days, though your bank may take a further 2 to 3 business days to credit the funds to your account.
If Voice AI does not refund you within 14 days of your cancellation request, escalate your complaint to the Commerce Commission or file a dispute with your bank.
Confirming you have been cancelled
Check your email inbox and spam folder for a cancellation confirmation email from Voice AI. This email should include your cancellation date and confirm that no further charges will apply. If you do not receive this email within 24 hours, contact support to request it. Yafee advises keeping this email permanently for your records in case a dispute arises.
Common mistakes to avoid when cancelling Voice AI
Cancellation is straightforward if you follow the correct steps, but several common errors can delay the process or leave charges in place.
Mistake one: forgetting to cancel the trial before it converts to a paid plan
This is the most frequent issue users encounter. Voice AI's 7-day free trial automatically converts to a paid Starter plan (NZ$19 to NZ$29 per month) unless you cancel within the trial window. Mark your cancellation deadline in your calendar 24 hours before the trial ends, not on the final day. This buffer ensures you cancel on time even if you are busy.
Mistake two: cancelling through the wrong platform
If you signed up for Voice AI through the iOS App Store, you must cancel through Apple's subscription manager, not through the Voice AI app or website. Similarly, Android users must cancel through Google Play. Cancelling in the wrong location leaves your subscription active and continues charging you. Verify which platform you used to sign up by checking your bank statement to see whether Apple, Google, or Voice AI directly is the merchant name.
Mistake three: not saving your cancellation confirmation
Cancellation confirmations expire from email or disappear if you accidentally delete them. Take a screenshot of the on-screen confirmation immediately after you click the final "Confirm cancellation" button. This screenshot serves as proof of your cancellation request if a dispute arises later.
Mistake four: assuming access stops immediately
When you cancel, your access to Voice AI does not expire until the end of your current billing period. If you cancel on the 10th of the month and your billing cycle renews on the 15th, you can still use the service until the 15th. After the 15th, your account locks and you lose access. Plan accordingly if you rely on the service for projects.
Mistake five: cancelling without exporting your voice files
Once your account access expires, you may lose the ability to download voice projects or recordings you created. Before you cancel, log into your account and export any files you need to keep, or request an account data export from Voice AI support.
After cancellation: what to do if you are still charged
It is unsettling to discover a charge after you thought you had cancelled, but you have clear protections and escalation routes available.
Step one: contact support within 7 days of the unexpected charge
Email Voice AI support immediately with your cancellation confirmation screenshot and the date of the unexpected charge. Request that they manually reverse the charge and confirm in writing that no further charges will apply. Most support teams respond within 48 hours with a refund or explanation.
Step two: initiate a chargeback if support does not refund
If Voice AI does not refund you within 7 days of your request, contact your bank or credit card issuer and dispute the charge as "unauthorised" or "service cancelled but charged." Provide your cancellation confirmation screenshot and the support email exchange as evidence. Your bank will initiate a chargeback investigation within 10 to 20 business days and will credit your account if the chargeback succeeds.
Step three: escalate to the commerce commission
If you have attempted a chargeback and the dispute has failed, or if Voice AI charged you repeatedly after cancellation, file a formal complaint with the Commerce Commission. Provide all documentation: cancellation confirmations, emails from support, bank statements showing the charges, and a timeline of events. The Commission will investigate whether Voice AI breached the Consumer Guarantees Act.
Comparison: when to cancel versus downgrade
Cancellation is not always the best choice; in some cases, downgrading to a lower-cost plan makes more sense.
| Scenario | Better option | Reason |
|---|---|---|
| You use Voice AI occasionally but want to reduce costs | Downgrade to Starter plan | Starter (NZ$19-29) cuts your cost by 60% versus Professional, retains access |
| You do not use Voice AI at all and have no future plans | Cancel | Downgrades still charge you monthly; cancellation stops all charges |
| You need Voice AI for a one-off project but do not want ongoing charges | Cancel after project completion | Prevents accidental renewals and removes ongoing expense |
| You want to test a different voice AI service | Cancel now | Competing services offer overlapping features; no value in running both |
| You are cancelling to protest poor support or service quality | Cancel and lodge a complaint with Commerce Commission | Demonstrates you are a serious consumer and creates a formal record |
| You want to rejoin later without penalty | Cancel (no penalty for cancellation in New Zealand) | You can reactivate a new account at any time without restriction |
Checklist: your complete cancellation action plan
Use this checklist to confirm you have completed every step and protected yourself legally.
- Identify which Voice AI product you are subscribed to (web service, iOS app, or Android app)
- Log into your account or app store subscription manager
- Locate your subscription details and note the renewal date
- Click "Cancel subscription" and confirm the cancellation
- Take a screenshot of the on-screen cancellation confirmation
- Check your email for a cancellation confirmation email from Voice AI or your app store
- Save the confirmation email to a dedicated folder on your computer
- Export any voice files or projects you need to keep before your account access expires
- Mark your calendar for the date your account access expires
- Check your bank statement 7 days after cancellation to confirm no new charges appear
- If you are charged after cancellation, contact support within 7 days with your confirmation screenshot
- If support does not refund you, contact your bank to initiate a chargeback
- If the chargeback fails, file a complaint with the Commerce Commission
Voice AI cancellation address and contact details
If you need to contact Voice AI by post or have not received a response via email, use the following contact information. Yafee recommends email as the fastest route, as postal mail can take 2 to 3 weeks to reach the company and generate a response.
For cancellation requests and support, email the Voice AI support team at the address listed on their website or in your subscription confirmation email. Request written confirmation of your cancellation and the effective date. Keep all correspondence for your records.
If you cannot find contact details on the Voice AI website or in your account, check your most recent invoice or bank statement, as the merchant contact information is often printed there. Yafee has helped thousands of consumers cancel subscriptions and recover unauthorised charges by maintaining clear documentation and escalating complaints when necessary. Start your cancellation today and take control of your spending.