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Frequently asked questions
Cancel Face Yoga: Step-by-Step Guide
How to cancel Face Yoga and recover your money in new zealand
Understanding Face Yoga and why you might cancel
Face Yoga is a subscription-based digital wellness service that delivers guided facial exercises, skincare routines, and wellness content through a mobile app and web platform. The service teaches you facial muscle techniques designed to improve skin tone and elasticity over time, typically requiring 5-10 minutes of daily practice.
You access Face Yoga either through the Apple App Store or directly via their website, paying monthly or annually for full access to their exercise library and skincare guidance. Most subscribers integrate it into their regular skincare routine or broader fitness practice.
If the results haven't matched your expectations, your circumstances have changed, or you've simply lost interest in the service, canceling is your right. Yafee specializes in helping New Zealand consumers navigate subscription cancellations with clarity and confidence, ensuring you understand both your steps and your legal protections.
When cancellation makes sense
You should consider canceling if you haven't used the app in several weeks, the workout styles don't align with your preferences, or you're reducing discretionary spending. Face Yoga also isn't right for you if you prefer in-person instruction, want faster results than the typical 6-12 week timeframe, or find the subscription cost no longer justifiable.
Conversely, you might retain the subscription if you're seeing visible improvements in facial firmness, you value the community aspect of the platform, or the convenience of short daily routines fits your lifestyle effectively.
How Face Yoga operates
Face Yoga is entirely digital. There is no physical product shipped to your home, though the company occasionally sells optional physical merchandise separately. Your access is cloud-based, meaning you can log in from multiple devices once your subscription is active.
The company maintains its primary postal address in London, United Kingdom, with an alternative address listed in Tallinn, Estonia. For all subscription inquiries, including cancellations, you contact [email protected]. Face Yoga explicitly does not accept returns or issue refunds for canceled subscriptions, though this policy is subject to New Zealand consumer law protections discussed below.
Face Yoga pricing and subscription plans for new zealand
Your subscription cost determines your cancellation timeline and potential refund eligibility under New Zealand law.
| Plan name | Billing cycle | Price (approx. NZD) | What's included | Best for |
|---|---|---|---|---|
| Workout and skincare - monthly | Monthly renewal | NZ$12.49 | Full app access, exercise library, skincare content, new releases | Testing without long-term commitment |
| Workout and skincare - annual | 12 months | NZ$25.49 | Full app access, exercise library, skincare content, new releases | Committed users seeking better per-month value |
How pricing works for new zealand subscribers
Face Yoga displays prices in USD on the Apple App Store, but Apple automatically converts these to NZD using its New Zealand pricing tier at the moment of your purchase. Your actual charge reflects the NZD conversion rate on that specific date and Apple's local pricing matrix.
If you subscribe directly through Face Yoga's website, you may encounter different pricing. Always verify your payment confirmation email to confirm the exact NZD amount charged to your card.
The annual plan breaks down to approximately NZ$2.12 per month, compared to NZ$12.49 for the monthly option. If you're confident in your commitment, annual billing delivers significant savings. If you're uncertain, start monthly and upgrade later if the service meets your needs.
Your consumer rights under new zealand law
The Consumer Guarantees Act 1993 (CGA) is the primary legal framework protecting you when you purchase digital services like Face Yoga in New Zealand.
What the CGA guarantees for digital services
Under the CGA, Face Yoga must deliver services that are of acceptable quality, fit for purpose, and match any description provided. "Acceptable quality" means the service must be safe, durable, and free from faults. For digital wellness content, this means the app functions reliably, the content is accurate and current, and the service performs as advertised.
If Face Yoga fails to meet these guarantees-for example, the app crashes frequently, content is outdated, or the service doesn't work on your device-you have legal remedies beyond cancellation. You can request repair, replacement, or a refund, depending on the nature of the failure.
Your legal position regarding refunds and cancellation
Although Face Yoga states it does not issue refunds for canceled subscriptions, New Zealand law provides specific protections. Under the CGA, you can request a refund if the service fails to meet acceptable quality standards or doesn't deliver what was promised. If the company refuses to provide a remedy, you can escalate your complaint to the Commerce Commission, New Zealand's primary consumer enforcement authority.
Importantly, subscription services cannot deny refunds simply because they are digital. The fact that the service is non-physical does not remove your consumer protections. If you cancel because the app consistently malfunctions or fails to deliver the promised results within a reasonable timeframe, you have grounds to dispute the company's no-refund policy.
For cancellations of functioning services where you simply no longer want the subscription, New Zealand law does not mandate refunds. However, you have the right to cancel the subscription itself immediately. Any charges for future billing periods should not occur once cancellation is confirmed.
Methods for canceling Face Yoga in new zealand
Your cancellation method depends on whether you subscribed through the Apple App Store or Face Yoga's website directly.
Cancel via the apple app store (iOS devices)
If you subscribed through the Apple App Store, you manage your subscription and cancellation through Apple's ecosystem, not Face Yoga's website.
- Open the Settings app on your iPhone or iPad.
- Tap your name at the top of the screen to access your Apple ID profile.
- Select "Subscriptions" from the menu.
- Locate "Face Yoga" in your active subscriptions list.
- Tap "Face Yoga" to view your subscription details.
- Select "Cancel Subscription" at the bottom of the screen.
- Confirm your cancellation by following the on-screen prompts. Apple will ask you to confirm once more before finalizing.
- Save a screenshot of the confirmation screen for your records.
Your cancellation takes effect at the end of your current billing cycle. If you've paid for a monthly subscription, it ends on the next monthly anniversary. If you've paid annually, your access continues until the 12-month period concludes. After that date, you cannot access Face Yoga content, and no further charges will appear on your Apple account.
Cancel via Face yoga's website or android
If you subscribed directly through Face Yoga's website or use an Android device, you must contact their support team to request cancellation.
- Compose an email to [email protected] with the subject line "Subscription Cancellation Request".
- Include your full name and the email address associated with your Face Yoga account.
- State clearly: "I wish to cancel my Face Yoga subscription effective immediately" or specify your preferred cancellation date.
- If you're requesting a refund due to service failure, explain the issue concisely (e.g., "The app crashes on my device" or "The content has not updated in three months").
- Include your order number if you have it from your payment confirmation email.
- Send the email and retain a copy for your records.
- Allow 5-7 business days for Face Yoga to respond and process your request.
Face Yoga's support team will confirm your cancellation by email. Verify that the confirmation specifies your cancellation is effective immediately or on your requested date. If you do not receive confirmation within one week, resend your cancellation request or escalate your complaint to the Commerce Commission.
If Face Yoga refuses to cancel
In rare cases, Face Yoga may delay your cancellation or claim you cannot cancel mid-billing cycle. This is incorrect under New Zealand law. You have the absolute right to terminate a subscription service at any time.
If Face Yoga refuses to cancel, take the following steps:
- Send a formal written cancellation notice to their support email: "I formally request immediate cancellation of my subscription. Under the Consumer Guarantees Act, I have the right to cancel this service. Please confirm cancellation within 48 hours."
- Contact your bank or credit card provider and request a chargeback or payment reversal for any charges that occur after your cancellation request date.
- Lodge a formal complaint with the Commerce Commission at www.comcom.govt.nz, providing copies of all cancellation emails and payment records.
- Keep all documentation for potential legal proceedings.
What happens after you cancel Face Yoga
Understanding the post-cancellation timeline protects you from unexpected charges and service disruptions.
Your access and billing after cancellation
Once cancellation is confirmed, your app access expires at the end of your current billing cycle. You retain full access to all Face Yoga content until that date arrives. After your final billing date passes, the app will require you to renew your subscription to continue use.
Crucially, no charges should appear on your payment method after your cancellation takes effect. Monitor your bank or Apple account for 30 days following cancellation. If a charge labeled "Face Yoga," "Faceyoga," or any similar variation appears, contact Face Yoga immediately and request a reversal.
Recovering unwanted charges after cancellation
If Face Yoga charges you after you've canceled, you have multiple recovery options:
- Contact Face Yoga support at [email protected] and request an immediate refund with the subject "Unauthorized charge after cancellation".
- If they refuse, contact your bank or credit card provider and request a chargeback, explaining that you canceled the subscription but were charged afterward.
- File a dispute with Apple if charges appear on your Apple account after cancellation. Apple generally reverses charges for services accessed after cancellation was confirmed.
- Report the unauthorized charge to the Commerce Commission if the company refuses to refund after cancellation.
Requesting a refund for your final billing period
If you cancel mid-billing cycle and believe you should receive a pro-rata (partial) refund for unused time, you can request one from Face Yoga. While the company's stated policy does not promise refunds, the CGA may entitle you to a refund if you did not use a substantial portion of your subscription period.
Email [email protected] stating: "I canceled on [date] after subscribing on [date]. I used the service for only [X days] of my [30 or 365-day] billing cycle. Please provide a pro-rata refund for the unused portion: [calculate as (days unused / total days) x subscription price]."
If Face Yoga declines, the Commerce Commission can review whether a pro-rata refund is reasonable under the CGA. Document your usage (low login frequency, minimal content interaction) to strengthen your case.
Common mistakes when canceling Face Yoga
Canceling a subscription is straightforward, but small errors can delay your exit or result in unexpected charges. Here's how to avoid the most common pitfalls.
Deleting the app instead of canceling your subscription
Removing the Face Yoga app from your device does not cancel your subscription or stop billing. The subscription exists independently of the app. Deleting the app is equivalent to deleting your email-your account and recurring charges remain active.
Always cancel through Settings (Apple) or by email (Face Yoga website) before deleting the app. Verify your cancellation is confirmed in writing before uninstalling.
Assuming cancellation takes effect immediately
Cancellation typically takes effect at the end of your current billing cycle, not instantly. If you cancel on the 15th of a monthly cycle that renews on the 25th, you retain access until the 25th and are not charged again after that date. If you cancel an annual subscription on day 100, you maintain access for the full 365 days.
Only cancel early if you need immediate access removal (for security or privacy reasons). Otherwise, wait until closer to your renewal date to avoid losing unused subscription time.
Not saving your cancellation confirmation
Retain screenshots or written confirmation of your cancellation. If Face Yoga later claims you never canceled or charges you after cancellation, your confirmation email is proof of your request. Without documentation, disputing unauthorized charges becomes significantly harder.
Ignoring charges after cancellation
Some subscribers assume post-cancellation charges are errors and ignore them. Act immediately if a charge appears after your cancellation date. Contact Face Yoga and your bank within 30 days. Most payment providers impose strict time limits on chargebacks and refund disputes.
Using yafee to track your cancellation
Managing subscription cancellations across multiple services can be confusing, particularly when tracking refund statuses and confirmation timelines. Yafee streamlines this process by helping you document each cancellation step, record confirmation emails, and monitor for unexpected charges.
Yafee's platform allows you to upload your cancellation emails, set reminders for when charges should cease, and flag any unauthorized post-cancellation billing automatically. If you've canceled multiple subscriptions, Yafee keeps your cancellation records organized in one secure location, reducing the administrative burden and ensuring you don't miss critical deadlines for disputing charges.
For New Zealand consumers, Yafee is particularly valuable because it integrates your cancellation evidence into a format acceptable to the Commerce Commission for formal complaints. Rather than copying, pasting, and reorganizing email chains, Yafee presents your cancellation history chronologically and completely, strengthening any dispute or refund claim.
Comparing Face Yoga to alternative wellness services
If you're canceling because Face Yoga doesn't deliver the results or experience you want, understanding how it compares to similar services helps you make a better choice next time.
| Service | Pricing (NZD) | Content focus | Format | New Zealand rating |
|---|---|---|---|---|
| Face Yoga | NZ$12.49/month or NZ$25.49/year | Facial exercises and skincare | App and web platform | 4.5 out of 5 |
| Peloton Digital | NZ$18.99/month | Fitness, yoga, strength training | App and live classes | 4.2 out of 5 |
| Skin School | NZ$19.99/month | Dermatology-led skincare education | Video courses | 4.7 out of 5 |
| Headspace | NZ$19.99/month | Meditation and wellness | App with guided sessions | 4.6 out of 5 |
| Adobe Creative Cloud (for design-focused beauty content) | NZ$89.99/month | Creative tools plus tutorials | Desktop and mobile apps | 4.8 out of 5 |
| Local in-person facial classes (Auckland/Wellington) | NZ$30-60 per class | Live facial yoga with instructors | Studio sessions | Varies |
Face Yoga remains competitively priced and highly rated compared to similar wellness platforms. If you're seeking more comprehensive fitness content, Peloton Digital offers broader exercise variety. If skincare is your priority and you want dermatology backing, Skin School may align better with your goals. For general wellness outside facial exercises, Headspace provides meditation and mindfulness content at a comparable price point.
Escalating complaints to the commerce commission
If Face Yoga refuses to cancel, charges you after cancellation, or denies a refund you believe you're entitled to under the CGA, the Commerce Commission is your regulatory escalation point.
When to contact the commerce commission
Lodge a complaint with the Commerce Commission if Face Yoga:
- Refuses to cancel your subscription despite repeated requests.
- Charges you after you've canceled.
- Refuses a refund for a service that fails to meet acceptable quality standards.
- Misrepresents the service or results in advertising.
- Violates terms outlined in the CGA.
How to file a complaint with the commerce commission
Visit www.comcom.govt.nz and select "Make a complaint." Complete their online form, providing:
- Your full name and contact details.
- Face Yoga's business name and the address used (London, United Kingdom or Tallinn, Estonia).
- A clear description of the issue (e.g., "Refused to cancel subscription" or "Charged after cancellation date").
- Copies of all relevant emails, payment receipts, and cancellation requests.
- The amount of money in dispute (if applicable).
- Steps you've already taken to resolve the issue with Face Yoga.
The Commerce Commission will investigate and contact Face Yoga on your behalf. They cannot force a refund but can compel the company to comply with New Zealand consumer law. Their intervention often resolves disputes quickly.
Cancellation checklist for Face Yoga
Use this checklist to ensure your Face Yoga cancellation is complete and properly documented.
| Task | Status | Date completed |
|---|---|---|
| Confirm my subscription method (Apple App Store or Face Yoga website) | [ ] Done | ___________ |
| Note my current billing cycle end date | [ ] Done | ___________ |
| Submit cancellation request via the correct method | [ ] Done | ___________ |
| Receive cancellation confirmation email from Face Yoga or Apple | [ ] Done | ___________ |
| Save screenshot of confirmation | [ ] Done | ___________ |
| Monitor bank or Apple account for 30 days after cancellation date; confirm no new charges | [ ] Done | ___________ |
Next steps: stay protected with yafee
Canceling Face Yoga is simple, but protecting yourself from billing errors and keeping records for potential disputes requires organization. Yafee has helped thousands of consumers cancel digital subscriptions, track refunds, and document their rights under New Zealand consumer law.
With Yafee, you upload your cancellation confirmation, set alerts for when your final charge should hit your account, and automatically log any subsequent unauthorized charges. If you need to dispute a post-cancellation charge or escalate to the Commerce Commission, Yafee organizes all your evidence chronologically and formats it for regulatory submission.
Whether you're canceling Face Yoga today or managing multiple subscription cancellations, Yafee simplifies the process and ensures you never lose track of a cancellation deadline or refund claim. Visit Yafee at yafee.com to begin organizing your subscription exit today.
Face Yoga contact details for new zealand cancellations
Support email: [email protected]
Postal address (primary): London, United Kingdom
Postal address (alternative): Tallinn, Estonia
Service type: Digital subscription (no physical returns accepted)
Refund policy: No refunds for subscription cancellations (subject to Consumer Guarantees Act protections)
Contact Face Yoga directly via email to request cancellation. Retain all correspondence for your records. If you encounter delays or refusal, document the issue and escalate to the Commerce Commission at www.comcom.govt.nz.
Important warning
- Yafee cannot guarantee that the recipient will process your request.
- Yafee cannot guarantee the accuracy of content modified by the user.
- Yafee cannot prevent the recipient from disputing the legal scope.
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