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Frequently asked questions
Cancel Resume Genius: Step-by-Step Guide for Nigerians
How to cancel Resume Genius in nigeria and recover your money
What Resume Genius is and why you may want to leave
Resume Genius is an online resume and cover letter builder that helps you create professional job application documents using pre-designed templates and artificial intelligence-assisted tools. You build your resume entirely within a web-based account, then download the final document as a PDF or Word file. The service is accessible from any device with an internet connection, making it convenient for job seekers across Nigeria.
Many Nigerian users sign up for the advertised 14-day trial expecting a one-time charge, only to discover that the service automatically renews into a paid monthly subscription without conspicuous warning or simple cancellation options. Yafee has documented this pattern across multiple SaaS platforms, and the frustration is entirely preventable if you understand the cancellation process before you commit. The Federal Competition and Consumer Protection Act (FCCPA), 2018 protects you-but you must act within the legal framework to enforce your rights.
How Resume Genius operates
You create an account using your email address, build your resume from pre-designed templates, and download the finished document. The entire service runs in your web browser; no software installation is required. If you download the Resume Genius mobile application from the Google Play Store or Apple App Store, your subscription may be managed by those platforms rather than directly by Resume Genius itself. This distinction matters during cancellation, as you may need to cancel through Google Play or the App Store instead of the Resume Genius website.
Why cancellation protection matters in nigeria
Nigerian law explicitly protects you against unfair subscription practices. The Federal Competition and Consumer Protection Act (FCCPA), 2018 guarantees your right to transparent pricing, clear disclosure of auto-renewal terms, and straightforward cancellation mechanisms. If Resume Genius charges you without your explicit informed consent or deliberately obstructs cancellation, you have legal grounds to dispute those charges and recover your money. Yafee recommends understanding these protections before you encounter a problem, because preparation saves time and stress when dealing with subscription disputes.
Your consumer rights under nigerian law
The Federal Competition and Consumer Protection Act (FCCPA), 2018 is your strongest legal shield against unfair subscription and auto-renewal practices in Nigeria.
What the law requires from Resume Genius
Resume Genius must clearly disclose that any trial period converts into a paid subscription. The company must specify the exact amount you will be charged in Nigerian Naira (₦), the frequency of charges (weekly, monthly, annually), and the precise date of each charge. Cancellation must be easy to locate, understand, and complete. If the company deliberately obscures the cancellation button, requires you to navigate through multiple pages, or forces you to contact a support line that never responds, that conduct violates the FCCPA.
Under Section 143 of the FCCPA, you retain the right to cancel at any time. Furthermore, you have the right to a refund if Resume Genius used deceptive or misleading marketing to sell you the subscription. If the company charged you after you took reasonable steps to cancel, you can dispute that charge with your bank and lodge a formal complaint with the Federal Competition and Consumer Protection Commission (FCCPC).
Your legal position
You are not obligated to accept recurring charges without your clear consent. If Resume Genius charged you without prominent, plain-language disclosure of auto-renewal terms at the point of purchase, the FCCPC considers that a breach of consumer protection law. You may demand a refund, and the FCCPC has authority to investigate and sanction the company. Document every interaction-screenshots, emails, dates, and agent names-because this evidence will support your complaint if escalation becomes necessary.
When to escalate to the FCCPC
If Resume Genius refuses to refund an unexpected charge, ignores your cancellation request, or continues to bill you after you cancel, document everything and file a complaint with the Federal Competition and Consumer Protection Commission. The FCCPC investigates breaches of consumer law and can compel refunds and penalties. Yafee advises keeping a detailed record of every communication, including the date, time, and name of any support agent or department you contact.
Resume Genius pricing and subscription plans in nigeria
Below is a breakdown of the pricing and subscription terms you may encounter when signing up for Resume Genius in Nigeria.
| Plan | Price (approximate) | Billing cycle | What you receive | Auto-renewal |
|---|---|---|---|---|
| 14-day trial | ₦1,500-₦1,800 | One-time upfront | Full access to all templates, AI writing tools, downloads (PDF and Word formats) | Yes-converts to monthly subscription unless you cancel |
| Monthly subscription | ₦12,000-₦13,500 | Every 4 weeks | Unlimited resumes, cover letters, downloads, all builder features | Yes-charges automatically every month |
| Annual subscription | ₦39,000-₦42,000 | Once per year | Same as monthly; better value per month (approximately ₦3,250-₦3,500) | Yes-charges automatically each year |
| Pay-as-you-go (if available) | ₦2,500-₦5,000 per document | Per document generated | Create and download a single resume or cover letter without subscription | No-charged only when you create and download |
Yafee notes that prices in the table above are approximate, as exchange rates and promotional pricing fluctuate. Always confirm the exact charge on Resume Genius's website or in your account before you confirm payment.
How to cancel Resume Genius on different platforms
Your cancellation method depends on where and how you signed up for the service.
Cancel through the Resume Genius website
- Log into your Resume Genius account at resumegenius.com using your email address and password.
- Navigate to your account settings or "Subscription" or "Billing" section (usually located in the top-right menu or under your profile name).
- Look for a link that says "Cancel subscription", "Manage subscription", or "Billing & plans".
- Click the cancellation link and follow the on-screen prompts to confirm cancellation.
- Resume Genius may ask you why you are leaving; this feedback is optional.
- Do not be persuaded by discount offers unless you genuinely wish to continue the service.
- Confirm that the page displays a message such as "Subscription cancelled" or "Your subscription will end on [date]".
- Take a screenshot of the cancellation confirmation for your records.
- Check your email for a cancellation confirmation message from Resume Genius within 24 hours.
Cancel through the google play store (Android)
- Open the Google Play Store app on your Android device.
- Tap the profile icon in the top-right corner.
- Select "Payments and subscriptions".
- Tap "Subscriptions".
- Find "Resume Genius" in the list of active subscriptions.
- Tap it, then tap "Cancel subscription".
- Follow the on-screen prompts to confirm cancellation.
- Google Play may offer a discount to retain you; decline unless you wish to continue.
- Confirm the cancellation message on the screen.
- Take a screenshot showing the cancellation confirmation.
Cancel through the apple app store (iOS)
- Open the Settings app on your iPhone or iPad.
- Tap your name at the top of the screen.
- Select "Subscriptions".
- Find "Resume Genius" in your active subscriptions.
- Tap it, then tap "Cancel Subscription".
- Confirm your cancellation.
- Apple will display a final warning about losing access; review this carefully.
- Confirm your decision to cancel.
- Take a screenshot of the cancellation confirmation.
Cancel by contacting customer support
- If you cannot locate a self-service cancellation option, visit the Resume Genius website and look for "Contact Us" or "Support".
- Send a written cancellation request to the support email address provided.
- Include your full name, account email address, and the date you wish the cancellation to take effect.
- Write clearly: "I hereby cancel my Resume Genius subscription effective immediately."
- Request written confirmation of cancellation.
- Send the email from the email address associated with your Resume Genius account.
- Wait for a confirmation email, which should arrive within 2-3 business days.
- Save the support's reply as proof of cancellation.
What happens after you cancel Resume Genius
Understanding what to expect after cancellation helps you monitor your account and verify that charges have truly stopped.
Immediate effects and access
Once you confirm cancellation, Resume Genius typically grants you access to your account until the end of your current billing cycle. For example, if you pay monthly and cancel on the 10th of the month, you usually retain access until the end of that month. On the final day, your access expires and you cannot log in. Download any resumes or documents you wish to keep before the expiration date.
Verify that charges have stopped
After your billing cycle ends, monitor your bank account and credit card statements for the next 30-45 days. Confirm that Resume Genius no longer appears as a recurring charge. If you see another charge after cancellation, contact your bank immediately and request a dispute or chargeback. Simultaneously, contact Resume Genius customer support with a screenshot of the unwanted charge and demand a refund. Yafee recommends setting a phone reminder to check your statements one week after the expected final charge date.
Request a refund if charged after cancellation
If Resume Genius charged you after you cancelled, request a refund directly from the company first. Send a written request to support, including your account details, the date you cancelled, and the date of the unauthorised charge. If Resume Genius refuses or does not respond within 14 days, escalate to your bank and file a chargeback. Simultaneously, lodge a complaint with the Federal Competition and Consumer Protection Commission (FCCPC) at complaints.fccpc.gov.ng or by contacting them directly.
How to dispute charges and recover your money
If Resume Genius has charged you unfairly, you have multiple legal pathways to recover that money.
Step one: request a refund from Resume Genius
- Contact Resume Genius customer support via the official website or the email address associated with your account.
- Write a clear, professional request stating the dates of unwanted charges and why you believe they are unauthorised (for example: "I cancelled on [date], but was charged on [date] thereafter").
- Request a full refund and ask for written confirmation of your request.
- Wait 14 days for a response.
Step two: dispute with your bank
- If Resume Genius refuses to refund or does not respond within 14 days, contact your bank or financial institution.
- Request a "chargeback" or "dispute" of the Resume Genius transaction.
- Provide your bank with all documentation: screenshots of your cancellation confirmation, your support emails, and bank statements showing the disputed charge.
- Your bank will investigate and typically reverse the charge within 30-60 days if evidence supports your claim.
Step three: lodge a complaint with the FCCPC
- Visit the Federal Competition and Consumer Protection Commission website at fccpc.gov.ng.
- Navigate to "Consumer Complaints" or "Submit a Complaint".
- Complete the online complaint form with your details, account information, and a description of the issue.
- Attach screenshots and email correspondence as evidence.
- The FCCPC will investigate the complaint and may compel Resume Genius to refund you and pay penalties if a breach is confirmed.
Common cancellation mistakes and how to avoid them
Most cancellation problems can be prevented by taking deliberate, documented action at every stage.
Mistake one: assuming the trial auto-cancels
Resume Genius does not automatically cancel your trial. You must actively cancel through your account settings or contact support. Many users assume that leaving the service untouched will end the subscription when the trial expires, but that assumption costs them money. Cancel the moment you decide you do not want to continue, regardless of how many trial days remain.
Mistake two: cancelling through the wrong platform
If you subscribed via the Google Play Store or Apple App Store, cancelling on the Resume Genius website will not work. You must cancel through the app store where you made the purchase. Conversely, if you signed up directly on resumegenius.com, you must cancel on the website. Yafee advises checking your original confirmation email to identify which platform charged you.
Mistake three: not taking screenshots
Screenshot every cancellation confirmation page and email. These images are your proof of cancellation if a dispute arises later. Without them, Resume Genius can claim you never cancelled, and your bank may side with the company during a chargeback dispute.
Mistake four: failing to monitor your statements
After you cancel, do not assume charges have stopped. Check your bank or credit card statement 30 days after your expected final charge date. If an unwanted charge appears, dispute it immediately-do not wait. The longer you delay, the harder it is to recover your money.
Mistake five: ignoring support communication
If Resume Genius sends you a cancellation confirmation email, read it carefully and verify the exact date your access will end. Occasionally, companies confirm cancellation but with a delayed end date (for example, "Your access will end on [future date]"). If you see unexpected language, reply immediately to clarify that you want immediate cancellation, not a future date.
Checklist for cancelling Resume Genius in nigeria
Use this step-by-step checklist to ensure you cancel Resume Genius correctly and protect yourself against further charges.
| Task | Completed | Date |
|---|---|---|
| Identify where you signed up (Resume Genius website, Google Play, Apple App Store) | ☐ | ___________ |
| Log into your account and navigate to subscription or billing settings | ☐ | ___________ |
| Click "Cancel subscription" and confirm the cancellation | ☐ | ___________ |
| Take a screenshot of the cancellation confirmation | ☐ | ___________ |
| Check your email for a cancellation confirmation from Resume Genius | ☐ | ___________ |
| Set a reminder to check your bank statement 30 days later | ☐ | ___________ |
Why keep or cancel Resume Genius: a practical comparison
Your decision to keep or cancel Resume Genius depends on your specific needs and budget.
| Factor | Keep Resume Genius | Cancel Resume Genius |
|---|---|---|
| Cost | You can afford ₦12,000-₦13,500 per month and value the convenience | The monthly fee (₦12,000-₦13,500) exceeds your job-search budget or you only need one resume |
| Frequency of use | You update your resume monthly, apply to multiple jobs, or customise cover letters regularly | You created one resume and do not plan to update it soon; you can edit in Microsoft Word |
| Alternative options | You prefer the AI assistance and templates over free or cheaper alternatives | Free tools like Canva, Google Docs, or Microsoft Word templates serve your needs |
| Trial satisfaction | The trial provided real value and you want continued access to all features | The trial was adequate but not essential; you do not miss features enough to pay monthly |
How to contact Resume Genius if you need support
If you need to contact Resume Genius to cancel, request a refund, or ask questions, use the official support channels provided on the Resume Genius website.
Online contact and support
Visit resumegenius.com and look for a "Contact Us", "Help", or "Support" link, usually in the footer or top menu. Resume Genius typically offers an online contact form where you can describe your issue and request a response within 2-3 business days. Email any cancellation request to the official support address to create a documented record.
No verified nigerian postal address
As of the date of this guide, Yafee could not identify an official Nigerian postal address for Resume Genius. If you require postal correspondence, verify the company's address on the official website or check your billing statement for a listed address. If no address is provided, that itself may indicate inadequate consumer disclosure, which is a violation under the FCCPA. Document this omission if you need to escalate to the FCCPC.
Summary and next steps
Resume Genius is a convenient resume-building service, but auto-renewal subscriptions and unclear cancellation processes expose Nigerian users to unexpected charges. The Federal Competition and Consumer Protection Act (FCCPA), 2018 protects your right to transparent pricing, easy cancellation, and refunds when the company acts unfairly. Cancel immediately if you do not intend to use the service after your trial; do not assume auto-cancellation.
Follow the platform-specific steps outlined in this guide-whether you cancel on the Resume Genius website, Google Play Store, or Apple App Store. Take screenshots of every confirmation, monitor your bank statement for 30-45 days after cancellation, and dispute any charges that appear after your cancellation date. If Resume Genius refuses to refund an unauthorised charge, escalate to your bank and lodge a complaint with the Federal Competition and Consumer Protection Commission.
Yafee has helped thousands of Nigerian consumers cancel unwanted subscriptions, recover unexpected charges, and understand their consumer rights under Nigerian law. Whether you are cancelling Resume Genius or any other SaaS service, knowledge of the FCCPA and systematic documentation of every step protects you legally and financially. Start your cancellation today, and verify that charges have stopped within one billing cycle.