Yafee is an independent certified electronic mail service. We are neither affiliated with, nor partners of, nor mandated by Resume Genius, whose name is mentioned solely to identify the recipient of your letter. The trademarks and logos cited belong to their respective owners.
Unlimited Yafee Premium: promotional offer at $1.85 for 48h, then $100.94 per month with no commitment
SLMDJTAC
Over 30,000 users trust us
Cancel your subscription
Resume Genius in 2 minutes
A 100% personalised cancellation letter, legally compliant and sent by registered mail with acknowledgement of receipt.
GDPR compliant
Your data is secureFast & effective
Processed within 24hResults guaranteed
Refund if refused48h satisfaction-or-refund guarantee
1Letter type
2Your details
3Payment
100% secure payment
They already cancelled Resume Genius
Join thousands of satisfied users
SLMDJTAC30K
over 30,000users trust us
How does it work?
Cancel your Resume Genius subscription with zero hassle
1
Fill in the form
Give us your details and those of your Resume Genius subscription.
2
We write your letter
Our team drafts a 100% personalised, legally compliant cancellation letter.
3
We send it for you
Sent by registered mail with acknowledgement to Resume Genius. Nothing else for you to do.
Legal and compliant
Our letters follow consumer law and GDPR.
Fast
Your letter is sent within 24 business hours.
Real-time tracking
Follow your request from your personal space.
Results guaranteed
Full refund if Resume Genius refuses your cancellation.
Frequently asked questions
Cancel Resume Genius: Step-by-Step Guide
How to cancel Resume Genius in new zealand and recover your fees
What Resume Genius is and why new zealand users cancel
Resume Genius is an online resume and cover letter builder that helps you create professional documents in minutes. The platform provides drag-and-drop templates, artificial intelligence-powered writing suggestions, and downloads in Word or PDF format. You begin with a 14-day trial at a low introductory price, then the subscription auto-renews at a higher monthly cost unless you cancel before the trial ends. Many New Zealand users complete their resume during the trial period and then discover they no longer need the service-but the auto-renewal has already charged their card.
Cancellation is straightforward once you know the process. However, Resume Genius does not list a New Zealand customer service team, and all pricing displays exclusively in US dollars. This guide explains your legal position under New Zealand consumer law, walks you through the cancellation steps, and shows you how Yafee can help if the company refuses to refund your fees.
Core features of Resume Genius
The service includes an intuitive drag-and-drop builder, professionally designed resume templates, and real-time content suggestions powered by artificial intelligence. You can export your finished resume as a Word document or PDF file. The platform supports multiple resume formats and saves your work in your account dashboard. However, all pricing is quoted only in US dollars-there is no option to view costs in New Zealand dollars, and your bank will charge a foreign transaction fee on top of the subscription cost.
Why you might want to cancel
You may decide to cancel if you have already completed your resume and no longer need ongoing access to the builder. The USD pricing can strain a New Zealand budget after currency conversion and bank fees are added. Some users discover that free alternatives-such as Canva, Google Docs templates, or Microsoft Word-deliver the same results without a subscription cost. Others cancel because the service does not offer New Zealand customer support or invoicing in NZD.
Resume Genius pricing structure and what you actually pay
Understanding the true cost of your subscription helps you decide whether to keep paying or cancel immediately.
Pricing plans in US dollars
| Plan | Price (USD) | Billing period | Features |
|---|---|---|---|
| 14-day trial (auto-renews) | US$2.95, then US$23.95 | 14 days, then every 4 weeks | Full builder, PDF and Word downloads, all templates |
| Annual subscription | US$95.40 | Once per year | Same as trial, charged yearly instead of monthly |
| Free plan | Free | One-time use | Build resumes, text-only download, limited templates |
The currency conversion trap for new zealand customers
Resume Genius charges only in US dollars. When you pay from a New Zealand bank account or credit card, your bank converts USD to NZD at its own exchange rate and typically adds a foreign transaction fee between 2% and 3.5%. A monthly charge of US$23.95 translates to approximately NZ$42-50 or higher, depending on the current exchange rate and your bank's fees. The annual plan at US$95.40 costs roughly NZ$165-185 in New Zealand dollars when conversion is factored in. Before committing to any tier, calculate the real cost in NZD using your bank's current exchange rate or a currency converter. This transparency is a key principle that Yafee applies when advising consumers about hidden subscription costs.
Your legal position and consumer rights in new zealand
Your right to cancel and seek a refund is protected by New Zealand consumer legislation, regardless of where Resume Genius is based.
Consumer guarantees act protections
The Consumer Guarantees Act 1993 (CGA) protects all consumers in New Zealand, even when purchasing from overseas companies. Under the CGA, you have the right to cancel a distance contract (a contract formed without face-to-face negotiation, such as an online subscription) within a specific timeframe. For services like Resume Genius, you are entitled to cancel within 14 calendar days of the day you entered into the contract, provided you have not yet downloaded or accessed the full service substantially. However, once you have used the service to build and download your resume, your cancellation rights are limited-the company may argue you have accepted and used the service in full.
If Resume Genius uses an auto-renewal model without clear consent to the renewal terms before your payment is taken, the CGA also protects you. The company must provide transparent information about the cost, cancellation method, and renewal timing before charging you. If this information was unclear or hidden, you have grounds to request a refund even after the trial period ends.
Your legal position
You have the right to cancel Resume Genius at any time before the auto-renewal charge is processed. If the company charged you without your explicit, informed consent to the auto-renewal (i.e., the terms were unclear or the cancellation method was hidden), you can lodge a dispute with your bank and request a refund via the Commerce Commission, New Zealand's consumer protection authority. If Resume Genius refuses to refund a charge you believe was unlawful, you can escalate the complaint to the Commerce Commission or use Yafee's dispute resolution service to recover your fees.
How to cancel Resume Genius step by step
Cancellation takes approximately five minutes if you follow these exact steps and remain logged into your account.
Step 1: log into your Resume Genius account
- Open your web browser and navigate to resumegenius.com.
- Click the login button (usually located in the upper right corner of the homepage).
- Enter the email address you used to create your account.
- Enter your password.
- If you have forgotten your password, click the "Forgot password" link and follow the instructions to reset it. You will receive a password reset email within a few minutes.
- Check your spam or promotions folder if you do not see the email in your inbox.
- Click "Login" or press Enter to proceed to your dashboard.
Step 2: navigate to account settings
- Once logged in, look for the menu icon (three horizontal lines, also called a hamburger menu) or your account name in the upper right corner of the page.
- Click this menu or account name to open a dropdown menu.
- Select "Account Settings," "My Account," "Subscription," or "Billing" from the dropdown (the exact label may vary depending on your version of the site).
- If you do not see these options, scroll down to the footer of the page and look for a "Contact Us" or "Help" link, then select "Manage Subscription" from the help options.
Step 3: locate your active subscription
- In your account settings or billing page, you will see a section labeled "Subscription," "Active Plans," or "Current Membership."
- This section displays your current plan, the next billing date, and the amount you will be charged.
- Verify that the charge amount and date are correct before proceeding to cancel.
Step 4: cancel your subscription
- Look for a button labeled "Cancel Subscription," "Cancel Plan," or "End Membership" next to your active subscription details.
- Click this button to initiate the cancellation process.
- Resume Genius may ask you why you are cancelling. This is optional-you can select a reason (such as "I no longer need this service") or skip this step.
- The company may also offer you a discount to keep your subscription active. If you are sure you want to cancel, do not click any discount offer.
- Read the final confirmation message carefully. It will state the date your subscription will end and confirm that no further charges will occur after that date.
- Click the final "Confirm Cancellation" or "Yes, Cancel" button to complete the process.
Step 5: confirm your cancellation via email
- Check your email inbox for a confirmation email from Resume Genius within 5 to 10 minutes.
- This email will confirm that your subscription has been cancelled and state the exact cancellation date.
- Save this email as proof of cancellation in case you need to dispute a future charge.
- If you do not receive a confirmation email within 15 minutes, log back into your account and verify that your subscription status now shows "Cancelled" or "Inactive."
Refunds and billing disputes after cancellation
Your right to a refund depends on when you cancel and whether you have already used the service.
Refund eligibility for trial cancellations
If you cancel during the 14-day trial period and before the auto-renewal charge is processed, Resume Genius will not charge you the higher monthly subscription fee. Your initial trial fee (typically US$2.95, or approximately NZ$5-6) may be non-refundable depending on the company's terms, but you avoid the larger US$23.95 charge. The key is to cancel at least 24 hours before your trial expires to ensure the auto-renewal does not occur.
Refund eligibility after subscription charges
If the auto-renewal has already charged your card and you cancel immediately after, you have options. New Zealand consumer law entitles you to a refund if the auto-renewal charge was made without your clear, informed consent. If Resume Genius charged you without explicitly confirming the renewal terms and the cancellation method, submit a refund request by email to the company's support team. State that the auto-renewal was unclear and request a full refund. Yafee has assisted many New Zealand consumers in recovering these charges when the company initially refused.
Disputing a charge with your bank
- If Resume Genius refuses to refund an auto-renewal charge, contact your bank or credit card provider immediately.
- Explain that you cancelled your subscription before the charge was processed, or that the auto-renewal was made without your clear consent.
- Provide your bank with the cancellation confirmation email and screenshots of your cancelled subscription status in your account.
- Your bank can dispute the charge with Resume Genius on your behalf and may reverse the transaction within 10 to 15 business days.
- If the dispute is successful, the refund will return to your account automatically.
Escalation to the commerce commission
If your bank dispute fails or Resume Genius refuses to acknowledge your cancellation, you can lodge a formal complaint with the Commerce Commission, New Zealand's consumer protection authority. The Commerce Commission investigates unfair contract terms, misleading pricing, and auto-renewal abuse. You can file a complaint at comcom.govt.nz or call 0800 943 600. Provide the Commerce Commission with your cancellation email, bank statements, and evidence of your cancellation attempts. Yafee can guide you through this process and help you prepare your complaint if the company has not responded fairly.
Common mistakes when cancelling Resume Genius
Cancellation is straightforward, but a few missteps can delay the process or leave you vulnerable to unexpected charges. Stay alert to these traps.
Delaying cancellation until after the trial ends
The most costly mistake is waiting until your trial period has almost expired. Once the 14-day trial ends, Resume Genius charges the full monthly fee (US$23.95, or roughly NZ$42-50). Cancel at least 24 hours before the trial ends to avoid this larger charge entirely. Check your account settings now to confirm your exact trial expiry date.
Not saving your cancellation confirmation email
Resume Genius sends a confirmation email when you cancel. This email is your proof of cancellation. If the company later claims you did not cancel and charges your card again, you will need this email to dispute the charge with your bank or the Commerce Commission. Save the email to a folder or take a screenshot as a backup.
Assuming the account is deleted after cancellation
Cancelling your subscription does not delete your resume data or your account. You can still log in and download your completed resume after the subscription ends. If you want to delete your account entirely and remove your personal data, you must submit a separate request through the help center or contact customer support. Yafee recommends this step if you no longer wish to maintain any relationship with the company.
Ignoring auto-renewal warning emails
Resume Genius may send reminder emails before your trial expires, notifying you that your subscription will renew unless you cancel. Do not ignore these emails. Use them as a trigger to log in and cancel immediately. Some users read these emails and assume they are just notifications, when in fact they are the company's final warning before charging your card.
What happens after you cancel
Once your cancellation is confirmed, your access to Resume Genius remains active until the end of your current billing period.
Timeline after cancellation
You can continue to use the Resume Genius builder and download your resume until the exact date shown in your cancellation confirmation email. After that date, your account will become inactive, and you will no longer be able to access the builder or download new files. However, you can still download your resume one final time before the cancellation date takes effect if you have not already saved it.
Data and downloaded files
Your downloaded resume files (in Word or PDF format) remain on your computer and are not affected by the cancellation. The files you have already saved to your device are yours to keep indefinitely. If you want to make final updates to your resume, do so before your cancellation date, then download the updated version and save it locally.
Reactivating your subscription
If you cancel but later decide you need the service again, you can reactivate your subscription by logging back into your account and selecting the subscription plan you want. However, you will be charged at the current published rate, which may be different from your original price. New Zealand users should confirm the cost in NZD before reactivating.
How to contact Resume Genius if cancellation fails
If the cancellation button is not visible, or if you encounter an error when trying to cancel, you may need to contact the company directly.
Contact methods
| Method | Address or contact detail | Response time |
|---|---|---|
| Email support | [email protected] | 2-3 business days |
| Help centre | resumegenius.com/help | Self-service, immediate |
| Mailing address (HQ) | Sonaga Tech Limited, Rue du Lac 57, 1204 Geneva, Switzerland | 5-10 business days |
What to include in a cancellation email
- Your full name and the email address associated with your Resume Genius account.
- The date you created your account and the plan you subscribed to (trial or paid).
- A clear statement: "I request immediate cancellation of my Resume Genius subscription, effective immediately."
- If you have already been charged after cancelling, include this fact and request a refund with an explanation of why the charge was unauthorized.
- Keep the email brief and factual. Do not include personal grievances or lengthy complaints-this can delay the response.
If the company does not respond
If Resume Genius does not respond to your cancellation email within 5 business days, escalate to your bank and file a complaint with the Commerce Commission. Yafee has supported hundreds of New Zealand consumers in recovering fees when overseas companies ignore cancellation requests. You do not need the company's acknowledgment to dispute the charge-your email to them serves as written evidence of your cancellation intent.
Comparing Resume Genius to free alternatives
Before you commit to reactivating or staying subscribed, consider whether free tools meet your needs.
Resume Genius versus free builders
| Feature | Resume Genius (paid) | Canva Free | Google Docs templates |
|---|---|---|---|
| Cost | US$23.95/month (NZ$42-50+) | Free | Free |
| AI writing suggestions | Yes | No | No |
| Resume templates | 100+ | 50+ | 20+ |
| Word and PDF export | Yes | Yes | Yes |
| Customer support (NZ) | No | Limited | Limited |
| Data privacy (NZ compliance) | Unknown | Clear privacy policy | Google compliance |
If you only need a resume for one or two job applications, free options such as Canva or Google Docs templates deliver the same professional output without a monthly cost. The main advantage of Resume Genius is artificial intelligence-powered writing suggestions, but these are not essential if you are confident in your own writing or can ask a trusted friend to review your resume. Weigh the NZ$42-50 monthly cost against the value you actually receive-if it is not significant, cancel and use a free tool instead. This is the principle Yafee applies when advising consumers about subscription value.
Checklist: before and after cancellation
Use this checklist to ensure you cancel successfully and protect yourself from surprise charges.
| Task | Before cancelling | After cancelling |
|---|---|---|
| Check trial or subscription end date | Yes | Confirm in cancellation email |
| Download your completed resume | Yes (in Word and PDF) | Keep files on your device |
| Log into your account | Yes | Verify "Cancelled" status |
| Cancel via account settings | Yes | Do not retry-once is enough |
| Save cancellation confirmation email | N/A | Yes (essential proof) |
| Monitor bank statements for new charges | Note current balance | Yes (for 30 days) |
Summary: taking control of your Resume Genius subscription
Cancelling Resume Genius is a five-step process that takes approximately five minutes. You log in, navigate to account settings, click cancel, confirm your cancellation, and verify the confirmation email. New Zealand consumer law protects you: if you cancel within 14 days of purchase and before using the service substantially, you may be entitled to a refund. If the auto-renewal charge was made without your clear consent, the Commerce Commission can compel the company to refund you.
The most important rule is to cancel at least 24 hours before your trial or billing cycle ends. Once that deadline passes, Resume Genius will charge your card, and you will need to dispute the charge with your bank or lodge a complaint with the Commerce Commission. Save your cancellation email and monitor your bank statements for 30 days to ensure no further charges occur.
If you encounter resistance from Resume Genius or if the cancellation button does not appear, email [email protected] with a clear cancellation request, then escalate to your bank if the company does not respond within 5 business days. Yafee has helped thousands of New Zealand consumers cancel unwanted subscriptions, recover hidden fees, and protect themselves from auto-renewal traps. If you need assistance with your Resume Genius cancellation or believe you have been charged unfairly, visit yafee.com to access our dispute resolution service and consumer rights guides. We are here to ensure that overseas companies honor New Zealand consumer law and treat you fairly.