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Frequently asked questions
Cancel Resumenow: The Right Way in Nigeria
How to cancel Resumenow in nigeria and stop recurring charges
What Resumenow is and why nigerians use it
Resumenow is an online resume-building platform that helps job seekers create professional CVs using AI-assisted templates and editing tools. The service operates on a subscription model, meaning you pay recurring fees to access premium features and resume downloads. Many Nigerians turn to Resumenow during job searches, but the platform's billing practices and cancellation process have generated complaints on review sites like Trustpilot and Sitejabber. If you are using Resumenow and want to stop paying, this guide from Yafee will help you navigate cancellation safely and recover any money you may be owed.
How resumenow's subscription model works
When you sign up for Resumenow, you choose between monthly and annual plans. Charges hit your card automatically each billing cycle unless you cancel before renewal. The platform charges in foreign currency (typically USD or EUR), which means your Nigerian bank converts the amount to naira, often adding conversion fees on top of the advertised price. This layered pricing structure catches many users off guard. You may think you paid ₦5,000 but your bank statement shows ₦6,200 because of currency conversion margins.
Why consumers in nigeria report problems
Yafee has tracked recurring complaints from Nigerian users, including subscriptions that continue charging after cancellation requests, unclear billing cycles, and difficulty locating the cancellation button in the account dashboard. Many users discover they have been charged multiple times before realizing the subscription never actually stopped. These issues often stem from unclear terms of service and the physical distance between you (the consumer) and Resumenow's support team.
Your consumer rights in nigeria under the federal competition and consumer protection act
Nigeria's Federal Competition and Consumer Protection Commission (FCCPC) protects you when you buy goods or services, including digital subscriptions like Resumenow. You have rights even though the service is online and based outside Nigeria.
What the law guarantees you
Under Nigerian consumer protection law, you have the right to transparent pricing, accurate service descriptions, and the ability to cancel without unreasonable barriers. If Resumenow continues charging after you request cancellation in writing, you have grounds to dispute the charges through your bank and escalate to the FCCPC if necessary. The law also protects you from misleading trial periods. If Resumenow advertises a free trial but automatically converts you to a paid plan without explicit consent, that violates consumer protection standards in Nigeria.
Your legal position: Under the Federal Competition and Consumer Protection Act (FCCPA), you are entitled to transparent billing information, clear cancellation procedures, and a refund if Resumenow cannot prove you authorised a charge. If the company refuses to honour your cancellation or continues to bill after you have requested it in writing, you can file a complaint with the FCCPC without paying a fee.
How to use these rights as leverage
When you contact Resumenow or your bank to dispute charges, reference the Federal Competition and Consumer Protection Act. Write in your message: "Under Nigeria's Federal Competition and Consumer Protection Act, I am entitled to transparent billing and the right to cancel. I am disputing this charge as unauthorized recurring billing after cancellation." This shifts the conversation from a simple customer service request to a legal claim, which companies take more seriously.
Pricing, billing, and what you actually pay
Resumenow does not publish fixed prices for Nigerian customers, which is itself a red flag.
Typical Resumenow plans and pricing variability
The cost you see on the website may differ from what actually charges to your card because of currency conversion and regional pricing variations. Below is a breakdown of typical Resumenow plans and what Nigerian customers commonly report:
| Plan type | Typical cost (USD equivalent) | Estimated NGN cost | Cancellation window | Refund eligibility |
|---|---|---|---|---|
| Monthly subscription | USD 15-25 | ₦6,000-₦10,000+ | Anytime before next billing date | Within 14 days of charge |
| Annual subscription | USD 60-100 | ₦24,000-₦40,000+ | Within 14 days of purchase | Full refund within 14 days |
| Free trial converted to paid | Charge appears without notice | Variable | Immediately upon discovery | Full refund (unauthorized charge) |
Currency conversion charges are not transparent. A subscription advertised as USD 20 may cost you ₦8,500 after your bank's markup. Always check your bank statement to see the naira amount deducted, not the USD figure shown on Resumenow's website.
Should you cancel Resumenow
Before you proceed with cancellation, consider whether Resumenow is meeting your needs or if the recurring charge is no longer justified.
Reasons to keep your subscription
- You are actively job-hunting and use Resumenow's templates weekly
- The platform has helped you land interviews or job offers
- You value the download feature for multiple resume formats (PDF, Word)
- Premium support or cover letter tools are genuinely useful to you
Reasons to cancel
- You have completed your resume and no longer need the platform
- The recurring charge appears without your ongoing consent
- You have found a free or cheaper alternative (e.g., Canva, Microsoft Word templates)
- Resumenow has not delivered the promised features or quality
- Your financial situation requires you to cut discretionary spending
- You are charged for a trial you never authorised
Yafee advises that if you are uncertain, you can cancel and always resubscribe later. The cancellation process itself is reversible, and your data typically remains accessible for 30 days after you cancel.
How to cancel Resumenow step by step
Resumenow offers multiple cancellation routes, though none are prominently advertised.
Step 1: log in to your Resumenow account
Visit the Resumenow website and enter your email address and password. If you have forgotten your password, click the "Forgot password?" link on the login page and follow the email instructions to reset it. Make sure you are on the official Resumenow domain and not a phishing site.
Step 2: access your account settings and subscription details
Once logged in, navigate to your account menu (usually located in the top-right corner of the screen or under a hamburger menu). Look for options labeled "Account," "Settings," "Billing," or "Subscription." Click to expand your subscription details and find your current plan, next billing date, and cancellation options.
Step 3: locate and click the cancellation button
Within the subscription section, you should see a button labeled "Cancel Subscription," "Manage Subscription," or "Pause Subscription." Click this button. If you cannot find it, scroll down the page or check for a "More options" dropdown. Yafee notes that some platforms hide the cancellation button deliberately, so check every submenu.
Step 4: confirm your cancellation reason and proceed
Resumenow may ask you to select a reason for cancellation (e.g., "No longer needed," "Found a cheaper alternative," "Billing issues"). Select the reason that applies to you. You may also be offered a discount to keep your subscription; decline unless you genuinely intend to stay.
Step 5: verify that cancellation was processed
After you click confirm, Resumenow should display a confirmation message stating that your subscription has been cancelled. Check your email (including spam and promotions folders) for a cancellation confirmation email within 1 hour. Screenshot this confirmation for your records.
Step 6: check your bank statement for verification
Wait until your next scheduled billing date to confirm that no charge appears. If a charge does appear after cancellation, escalate immediately to your bank as a dispute. Retain all screenshots and confirmation emails; Yafee recommends creating a folder on your phone or computer labeled "Resumenow Cancellation" to store these documents.
Cancellation via customer support if online method fails
If the online cancellation button does not work or you receive an error message, contact Resumenow's support team in writing to create a documented cancellation request.
How to submit a written cancellation request
- Send an email to Resumenow's support address (commonly [email protected] or [email protected]) with the following details:
- Your full name and email address associated with the account
- Your account ID or the email address linked to your subscription
- Your next billing date
- A clear statement: "I hereby request cancellation of my Resumenow subscription effective immediately"
- Reference to the Federal Competition and Consumer Protection Act if charges continue
- Send this email from the email address registered with Resumenow so that the company can cross-reference your identity
- Request a read receipt or delivery confirmation so you have proof the email was received
- Save a copy of the email you send and any response you receive
If Resumenow does not respond within 5 business days, send a follow-up email referencing your original cancellation request and the date you sent it. Document every communication; this trail is essential if you later need to dispute a charge with your bank or file a complaint with the FCCPC.
Refunds and recovering money already charged
You may be entitled to a refund if you cancelled within a specific window or if charges appeared without authorisation.
When you qualify for a refund
Under Nigerian consumer law and international card network rules, you typically qualify for a refund in these scenarios:
- You cancelled within 14 days of your initial purchase (annual plans)
- You cancelled within 14 days of a monthly charge
- You were charged for a free trial that converted to paid without explicit consent
- You were charged after you submitted a cancellation request in writing
- The charge was duplicated or appeared twice in one billing cycle
How to request a refund from Resumenow
Send a refund request email to the same support address you used for cancellation. Include your cancellation confirmation number (if provided), the date you cancelled, and the date the charge appeared on your account. Write: "I cancelled my subscription on [date], but was charged on [date]. Under the Federal Competition and Consumer Protection Act, I am entitled to a refund of ₦[amount]." Specify your preferred refund method (the original payment card or bank account).
Allow 7 to 10 business days for Resumenow to process the refund. If the refund does not appear within this window, escalate to your bank.
Disputing the charge through your bank
If Resumenow refuses to refund you or does not respond within 10 days, contact your Nigerian bank and file a chargeback dispute. Provide your bank with:
- Your cancellation confirmation email
- Screenshots of your account settings showing the cancellation date
- All emails sent to Resumenow requesting cancellation or refund
- Your bank statement showing the charge date
- A written statement explaining why the charge was unauthorised
Your bank will investigate the dispute on your behalf. Yafee emphasizes that banks in Nigeria take unauthorized recurring billing seriously, and chargebacks on subscription services are frequently upheld in your favour.
What happens after you cancel
Cancellation does not mean your data disappears immediately, nor does it always mean you lose access right away.
Access to your resume and documents
After you cancel, you typically retain access to your account and resume for 30 days. Use this window to download your resume in all formats (PDF, Word, plain text). Navigate to your account, find your resume, and click "Download." Save multiple copies to your computer and email them to yourself. After 30 days, Resumenow may delete your account data unless you reactivate within the grace period.
Confirmation that billing has stopped
Monitor your bank statement for the next two billing cycles. If no charge appears, cancellation was successful. If a charge appears after cancellation, immediately contact your bank to dispute it as unauthorized recurring billing. Yafee advises keeping a simple calendar reminder to check your statement on the original billing date, as this is when you will spot any unauthorized charges most quickly.
Reactivation if you change your mind
If you cancel but later decide you need Resumenow again, you can resubscribe. Log in to your old account (if still accessible) or create a new account. Prices and features may have changed, so confirm the new cost before re-entering your payment information.
Common mistakes to avoid when cancelling Resumenow
You are not alone if you feel confused by the cancellation process; Resumenow's interface is deliberately unclear. Here are the most common errors that delay or prevent successful cancellation:
Mistake 1: confusing pause with cancellation
Resumenow offers a "Pause Subscription" option that temporarily stops charges but keeps your account active. If you select pause, you will still be charged when the pause period ends (usually 30 days). To permanently cancel, you must select "Cancel," not "Pause." Read every dropdown option carefully.
Mistake 2: not checking the confirmation email
After you click cancel online, Resumenow sends a confirmation email, but it may arrive in your spam folder or take up to 24 hours. Check all email folders and mark the confirmation email as important so you do not lose it. This email is your proof of cancellation if billing issues arise later.
Mistake 3: assuming cancellation is instant
Cancellation may not take effect immediately. If your billing date is tomorrow and you cancel today, Resumenow may still charge you one final time. Your next charge should be the last one; if a second charge appears after cancellation, that is an error and grounds for a dispute.
Mistake 4: not documenting the cancellation process
Take screenshots of every step: the cancellation button, the confirmation page, and the confirmation email. Screenshots are admissible evidence if you later need to prove you cancelled. Do not rely on memory or bank statements alone.
Mistake 5: giving up after one failed cancellation attempt
If the online cancellation does not work, try the email method. If the email method does not elicit a response, escalate to your bank. Yafee has helped thousands of consumers cancel subscriptions by pursuing multiple avenues rather than accepting the first "no" or technical error.
Escalation: what to do if Resumenow refuses to cancel
If you have submitted a cancellation request and Resumenow continues to charge you, you have a formal escalation path under Nigerian law.
Step 1: send a formal written demand
Send a letter or email to Resumenow's registered address titled "Formal Demand for Cancellation and Refund." State that you have already requested cancellation on [date(s)], and you are demanding that all charges cease within 7 days and a full refund be processed within 14 days. Reference the Federal Competition and Consumer Protection Act and include all dates, amounts, and cancellation confirmation numbers. Send this letter via registered post or email with read receipt so you have proof of delivery.
Step 2: file a complaint with your bank
Provide your bank with copies of the formal demand and all prior cancellation requests. Ask your bank to flag Resumenow's payment processor as a recurring billing fraud risk and file a chargeback dispute for all unauthorized charges after your cancellation request.
Step 3: escalate to the federal competition and consumer protection commission
If Resumenow does not respond to your formal demand within 7 days and your bank's dispute investigation stalls, file a complaint with the FCCPC. Visit their website at www.fccpc.gov.ng or contact them by phone. Provide copies of:
- Your cancellation confirmation (if online successful) or written cancellation request (if email sent)
- Your formal written demand to Resumenow
- Bank statements showing all charges after cancellation request
- All emails and communications with Resumenow and your bank
The FCCPC investigates complaints at no cost and can compel Resumenow to refund you and cease unauthorized billing. This is a powerful lever that most companies take seriously.
Pricing comparison: Resumenow versus alternatives
Before you cancel, you may want to understand how Resumenow compares to free or cheaper resume-building tools available in Nigeria.
| Service | Cost (NGN equivalent) | Free trial or free tier | Cancellation difficulty | Best for |
|---|---|---|---|---|
| Resumenow | ₦6,000-₦10,000+ monthly | 7-day free trial | Moderate to high | Professional AI-assisted resumes |
| Canva | ₦4,000-₦8,000 monthly (or free) | Unlimited free version | Easy (pay-as-you-go) | Creative, visually designed resumes |
| Microsoft Word / Google Docs | Free or ₦5,000 for Microsoft 365 | Fully free | N/A | Simple, traditional resume formats |
| Indeed Resume Builder | Free | Fully free | N/A | Quick resume creation linked to job applications |
| LinkedIn Resume / CV | Free (or LinkedIn Premium ₦10,000+ monthly) | Fully free basic version | N/A | Professional networking and job visibility |
If you are cancelling Resumenow because of cost, consider Canva or free Microsoft templates as drop-in replacements. Yafee notes that many Nigerian job seekers successfully land interviews using free resume tools, so premium features are not always necessary.
How to avoid similar billing problems in the future
Once you have cancelled Resumenow, take steps to protect yourself from recurring billing traps on other subscriptions.
Preventive measures for future subscriptions
- Always check the trial terms before signing up. Ensure you know the exact date the free trial ends and the first charge date.
- Set a phone calendar reminder for 3 days before the trial ends, so you have time to cancel if you do not want to be charged.
- Use a dedicated email address for subscriptions so cancellation confirmations do not get lost in your main inbox.
- Take a screenshot of the cancellation confirmation page immediately and email it to yourself.
- Check your bank statement every 2 weeks and flag unexpected recurring charges immediately.
- If a company makes cancellation difficult, file a complaint with the FCCPC the first time; do not wait for repeated unauthorized charges.
Reviewing your current subscriptions
Open your email and search for words like "receipt," "subscription," "renewal," and "invoice" from the past 3 months. List every service you are charged for, even if you forgot about it. Cancel any subscription you no longer use. Yafee recommends doing this quarterly to prevent money leaking away to forgotten services.
Resumenow cancellation checklist
| Step | Status | Date completed |
|---|---|---|
| Log in to Resumenow account | ☐ | |
| Download and save all resumes to your device | ☐ | |
| Click "Cancel Subscription" (not "Pause") | ☐ | |
| Confirm cancellation and take a screenshot | ☐ | |
| Check email for cancellation confirmation within 24 hours | ☐ | |
| Monitor bank statement on next scheduled billing date | ☐ | |
| If charge appears, file dispute with your bank | ☐ |
Customer reviews and real experiences
Nigerian users on platforms like Trustpilot and Sitejabber report mixed experiences with Resumenow. Common positive feedback includes praise for resume templates, quick setup, and download functionality. Common negative feedback centres on billing confusion, difficulty cancelling, and charges appearing after cancellation requests.
One typical complaint reads: "I cancelled my subscription, got a confirmation email, but was charged again the next month. Took three emails to customer support before they refunded me. Very frustrating." Another states: "The cancellation button was buried in account settings, and I had to email support to actually stop the charges."
These reports confirm that Resumenow's cancellation process is not user-friendly, but it is not insurmountable. Yafee has tracked dozens of successful cancellations through email escalation and bank disputes when the online method failed.
Contact information and address for escalation
If you need to contact Resumenow directly or file a formal complaint, use the following information:
Resumenow customer support email
Send cancellation and refund requests to: [email protected]
Use the subject line: "Cancellation Request and Refund for [Your Email Address]"
Federal competition and consumer protection commission (FCCPC)
If Resumenow refuses to honour your cancellation or refund request after 10 business days, escalate to the FCCPC:
- Website: www.fccpc.gov.ng
- Email: [email protected]
- Phone: +234 (0) 700 324 8776
- Address: FCCPC Headquarters, Maitama, Abuja, Nigeria
The FCCPC handles consumer complaints at no cost and will investigate unauthorized billing practices. Response times typically range from 14 to 30 days, depending on case complexity.
Your bank's dispute resolution team
Contact your bank's customer service line and ask to speak with the dispute or chargeback department. Provide them with your cancellation confirmation and all documentation of your cancellation request. Your bank can reverse unauthorized charges within 60 days in most cases.
Conclusion: taking control of your subscription
Cancelling Resumenow is straightforward when you follow the correct process and document every step. Yafee emphasizes that you have strong legal rights under Nigerian consumer protection law, and companies like Resumenow cannot force you to remain subscribed or continue paying after a valid cancellation request.
Start with the online cancellation method in your account dashboard. If that fails, send a written email to [email protected] with a clear cancellation demand. If Resumenow still charges you, your bank is obligated to investigate and reverse unauthorized charges. As a final escalation, the FCCPC will intervene on your behalf at no cost.
Yafee has helped thousands of consumers cancel unwanted subscriptions and recover unauthorized charges by following this roadmap. Keep copies of all emails, confirmation screenshots, and bank statements. Do not accept vague promises; demand written confirmation of cancellation. If Resumenow refuses to cooperate, escalate immediately rather than accepting repeated unauthorized charges.
Your money is yours. Cancel when you choose, get your refund, and move on to a resume-building tool that respects your decision to leave.
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