Yafee is an independent certified electronic mail service. We are neither affiliated with, nor partners of, nor mandated by Cv Genius, whose name is mentioned solely to identify the recipient of your letter. The trademarks and logos cited belong to their respective owners.
Unlimited Yafee Premium: promotional offer at ₦1,494.90 for 48h, then ₦81,389.00 per month with no commitment
SLMDJTAC
Over 30,000 users trust us
Cancel your subscription
Cv Genius in 2 minutes
A 100% personalised cancellation letter, legally compliant and sent by registered mail with acknowledgement of receipt.
GDPR compliant
Your data is secureFast & effective
Processed within 24hResults guaranteed
Refund if refused48h satisfaction-or-refund guarantee
1Letter type
2Your details
3Payment
100% secure payment
They already cancelled Cv Genius
Join thousands of satisfied users
SLMDJTAC30K
over 30,000users trust us
How does it work?
Cancel your Cv Genius subscription with zero hassle
1
Fill in the form
Give us your details and those of your Cv Genius subscription.
2
We write your letter
Our team drafts a 100% personalised, legally compliant cancellation letter.
3
We send it for you
Sent by registered mail with acknowledgement to Cv Genius. Nothing else for you to do.
Legal and compliant
Our letters follow consumer law and GDPR.
Fast
Your letter is sent within 24 business hours.
Real-time tracking
Follow your request from your personal space.
Results guaranteed
Full refund if Cv Genius refuses your cancellation.
Frequently asked questions
Cancel CV Genius: The Right Way in Nigeria
How to cancel CV Genius in nigeria and protect your refund rights
What CV Genius is and how it works in nigeria
CV Genius is an online platform operated by Sonaga Tech Limited that enables you to build, design and refine your curriculum vitae using professional templates, editing tools and premium subscription features. You access the service through their website or mobile applications available on the App Store and Google Play. The platform stores your CV data on their servers and charges your payment method automatically each month or year until you cancel.
Your subscription location determines where you must cancel. If you signed up directly on the CV Genius website, you manage your subscription through their account portal. If you subscribed through Apple's App Store or Google Play, your subscription exists within that app store ecosystem and cancellation must occur there. Identifying where you created your account is your critical first step.
Who uses CV Genius and why
Nigerian job seekers, professionals transitioning between roles and students entering the workforce form the primary user base. CV Genius appeals to users seeking quick template-based CV design, professional formatting and editing suggestions without the cost of hiring a dedicated CV writer. The service eliminates formatting frustration and accelerates the job application process.
How the subscription model operates
You pay a recurring fee that automatically renews unless you cancel before the renewal date. The platform retains your CV templates and account data on their servers indefinitely, which remains relevant when you cancel because your information is subject to their data retention policy even after subscription termination.
Your consumer rights when cancelling CV Genius in nigeria
Nigeria's Federal Competition and Consumer Protection Act (FCCPA, 2019) grants you explicit legal protections when you cancel subscriptions and request refunds. Understanding these rights empowers you to enforce your position if CV Genius refuses a legitimate cancellation or refund claim.
The 14-day withdrawal right under nigerian law
CV Genius's Terms of Use grant you a statutory 14-day right of withdrawal measured from the moment you first subscribe. You can cancel and request a full refund within 14 calendar days, provided you submit your cancellation request before that deadline passes. This withdrawal period represents your strongest refund protection.
Mark your subscription start date immediately in your phone calendar and set a reminder for day 12. This 48-hour buffer ensures you retain time to request a refund if you change your mind before the 14-day window closes.
Consumer protection under the FCCPA 2019
The Federal Competition and Consumer Protection Act protects you against unfair contract terms, misleading billing information and refusal to process legitimate cancellations. If CV Genius continues charging you after you cancel or denies a valid 14-day refund claim, escalate your complaint to the Federal Competition and Consumer Protection Commission (FCCPC).
Your legal position: Under the FCCPA 2019, you hold the right to cancel any subscription within 14 days of purchase for a full refund, without penalty or explanation. The burden falls on CV Genius to prove you fall outside this protection. Retain all evidence including order confirmations, email cancellation requests, screenshots of the cancellation process and bank statements showing charges after your cancellation date.
Why you might want to cancel CV Genius
Cancellation reasons reflect shifting circumstances and changing needs. You may have completed your CV and no longer require premium features. You might have found a cheaper alternative, discovered that template-based design doesn't match your professional requirements or realised that unexpected auto-renewal occurred. Yafee recognises that cancelling subscription services should be as frictionless as signing up.
Common reasons nigerian users cancel CV Genius
Users frequently cancel after securing employment and no longer needing CV updates. Others switch to cheaper local services or rely on Microsoft Word templates instead. Some discover premium features don't justify the monthly cost relative to their CV needs. A significant group cancels because auto-renewal surprised them and they want to halt spending immediately.
If cost is your primary concern, contact CV Genius support before cancelling. They may offer a discount, pause option or alternative plan that keeps your subscription active at reduced expense.
Pricing and subscription options for CV Genius in nigeria
Understanding CV Genius pricing helps you evaluate whether the service justifies its cost and whether cancellation remains the right decision. The platform offers tiered subscription levels to match different user needs and budgets.
| Plan type | Monthly cost (NGN) | Annual cost (NGN) | Key features |
|---|---|---|---|
| Free plan | ₦0 | ₦0 | Basic CV template, limited editing |
| Premium monthly | ₦2,500 - ₦3,500 | N/A | Unlimited templates, AI editing, export options |
| Premium annual | N/A | ₦24,000 - ₦30,000 | All premium features, 12-month access, best value |
| Professional plan | ₦5,000 - ₦7,500 | ₦50,000 - ₦75,000 | Premium + professional CV review, priority support |
| Student discount | ₦1,500 - ₦2,000 | ₦15,000 - ₦20,000 | Reduced-cost access with proof of enrollment |
Annual plans offer better value per month than monthly subscriptions. If you committed to annual billing and now wish to cancel, your refund entitlement depends on whether you fall within the 14-day withdrawal window or a longer cancellation period outlined in their terms.
How to cancel CV Genius on the website
Cancelling directly through the CV Genius website is the most straightforward route if you subscribed there. The process requires you to access your account settings and locate the subscription management section. Yafee advises that you complete this process before the auto-renewal date to prevent an unwanted charge.
Step 1: log into your CV Genius account
Open your web browser and navigate to the CV Genius website. Enter your email address and password to access your account dashboard. If you've forgotten your password, click the "Forgot password" link and follow the email instructions to reset it. Ensure you log in with the exact email address attached to your subscription.
Step 2: navigate to account settings and billing
Once logged in, locate your account settings or profile menu. This typically appears as a user icon in the top-right corner of the website or within a dropdown navigation menu. Click on your profile and look for options labelled "Settings," "Account" or "Billing." The billing section contains your subscription management controls.
Step 3: find and access the subscription management section
Within the billing or account area, identify the "Subscriptions," "Plans" or "Manage Subscription" button. This section displays your current plan, next billing date and available actions. Click on the option to manage or modify your subscription to proceed to the cancellation screen.
Step 4: select the cancel subscription option
The subscription management page displays your active plan and a "Cancel Subscription" or "Downgrade Plan" button. Click this button to initiate the cancellation process. CV Genius may present a confirmation screen or survey asking why you're cancelling. Answer these fields honestly if you wish, or proceed directly to cancellation confirmation.
Step 5: confirm your cancellation
A final confirmation dialog will appear asking you to verify that you want to cancel. Click "Confirm Cancellation" or the equivalent button to finalise the request. CV Genius will immediately terminate your access to premium features at the current billing cycle's end. Your account becomes inactive on the renewal date.
Step 6: save your cancellation confirmation
After confirmation, CV Genius displays a cancellation confirmation message and sends an email to your registered address. Download or screenshot this confirmation and retain the email. This documentation proves cancellation date and time should any dispute arise.
How to cancel CV Genius on the app store or google play
If you subscribed through Apple's App Store or Google Play, your subscription lives within that app ecosystem and you must cancel through the app store platform, not through CV Genius directly. Yafee emphasises that app store cancellations follow different procedures from website cancellations.
Cancelling on apple's app store (iOS)
Open the Settings application on your iPhone or iPad and tap your name at the top of the screen. Select "Subscriptions" and locate "CV Genius" in the list. Tap "CV Genius" to view your subscription details and select "Cancel Subscription." Apple displays a cancellation confirmation and sends you a confirmation email. Your premium access ends at the next billing date.
Cancelling on google play (Android)
Open the Google Play Store application and tap your profile icon in the top-right corner. Select "Payments and subscriptions" followed by "Subscriptions." Find "CV Genius" in your active subscriptions list and tap it. Select "Cancel subscription" and confirm your cancellation. Google Play sends a confirmation to your registered email address. Your premium features end at the next renewal date.
Important: app store cancellations override website subscriptions
If you subscribed through an app store, cancelling on the CV Genius website will not stop the app store from billing you. You must cancel within the specific app store platform (Apple App Store or Google Play) where the payment method is stored. Verify your cancellation by checking your app store subscription list again 24 hours later to confirm "CV Genius" no longer appears.
Understanding the cancellation timeline and what happens next
Cancellation does not mean immediate loss of access. CV Genius allows you to retain premium features until the end of your current billing cycle. Understanding this timeline prevents confusion about when your account becomes inactive.
What happens immediately after you cancel
Your cancellation request is processed instantly. CV Genius marks your account as "cancelled pending" and no longer authorises automatic renewal. You retain full access to premium features and your stored CV data until your current billing period ends. No charges occur after your cancellation date.
Your account access during the notice period
Between cancellation and the end of your billing cycle, you can still download your CV, export your templates and access all premium features. Use this window to save any documents or information you need for your records. Export your CV in PDF, Word or other formats to preserve your work independently.
What happens when your billing cycle ends
On the renewal date, CV Genius downgrades your account to free status. You lose access to premium templates, AI editing tools and export options. Your CV data remains on their servers, but you can only access basic template functionality. You cannot restore premium access without restarting a new subscription.
Your refund rights and how to claim them
Refund entitlement depends on when you cancel relative to your subscription start date. Yafee advises that you understand these windows because they determine whether you recover money or simply stop future charges.
The 14-day full refund window
Within 14 days of your first subscription payment, you hold an unconditional right to a full refund. This withdrawal period applies to all Nigerian consumers under the FCCPA 2019 and requires no explanation or justification. Submit a cancellation request within this window and include "Request full refund" in your message to CV Genius support or billing team.
Refunds beyond the 14-day window
If you cancel after 14 days, CV Genius generally does not refund the current billing cycle. However, the platform must not charge you again. If your cancellation request is processed before the renewal date, no future charges occur. Check your bank statements for 10 business days after cancellation to confirm no additional deductions appear.
How to claim your refund
Email CV Genius support at the address listed in their Terms of Use (Section 17) or contact their customer service portal. State your full name, email address, subscription start date and request cancellation with a full refund if you fall within the 14-day window. Include screenshots of your account showing your subscription date and evidence of payment from your bank statement. Expect a response within 5-7 business days. If CV Genius refuses your claim, escalate to the Federal Competition and Consumer Protection Commission (FCCPC) with your supporting documentation.
Common mistakes to avoid when cancelling CV Genius
Cancelling correctly protects your refund rights and prevents ongoing charges. Many users make preventable errors that compromise their position or delay refunds.
Mistake 1: cancelling through the wrong channel
Uninstalling the CV Genius app does not cancel your subscription. Deleting your account through the website while subscribed via Google Play accomplishes nothing. You must cancel through the exact platform where you subscribed. Verify whether you signed up on the website, Apple App Store or Google Play, then cancel through that same channel.
Mistake 2: failing to save your cancellation confirmation
Screenshot or download your cancellation confirmation immediately. If CV Genius charges you again, this proof demonstrates that you attempted to cancel. Without documentation, you face difficulty disputing unwanted charges with your bank or escalating a complaint to the FCCPC.
Mistake 3: cancelling too close to the renewal date
Processing delays occasionally occur. Cancel at least 3-5 days before your renewal date to ensure your request processes before the automatic charge. If you wait until the day before renewal, you risk CV Genius charging you while your cancellation request is still pending.
Mistake 4: assuming cancellation means immediate refund
Cancellation and refunds are separate actions. Cancelling stops future charges but does not automatically refund your current billing cycle unless you fall within the 14-day withdrawal window. You must explicitly request a refund if eligible. Read CV Genius's refund policy carefully and follow their refund request process precisely.
What to do after you cancel CV Genius
Cancellation is not the final step. Taking follow-up actions ensures your decision holds and protects you from billing disputes.
Step 1: export and save your CV data
Download your CV in PDF, Word and any other formats offered before losing premium access. Save these files to your computer and cloud storage. Once your billing cycle ends and your account reverts to free status, you cannot access premium export options. Retrieve all documents now while access remains available.
Step 2: monitor your bank statements
Review your bank account daily for the next 10 business days. Confirm that no additional CV Genius charges appear after your cancellation date. If an unauthorised charge occurs, contact your bank immediately and dispute the transaction. Provide your bank with your cancellation confirmation as evidence that you requested termination.
Step 3: check your email for confirmation
CV Genius sends a cancellation confirmation email within 24 hours. If you do not receive confirmation, contact their support team to verify that your cancellation processed successfully. Save this email in a dedicated folder for your records.
Step 4: verify app store subscription status
If you subscribed through an app store, check your Apple App Store or Google Play subscription list 48 hours after cancellation. Confirm that "CV Genius" no longer appears in your active subscriptions. If it remains listed, attempt cancellation again through that platform.
Comparing CV Genius with alternative CV-building services in nigeria
If cost, features or user experience prompted your cancellation, you may benefit from exploring alternatives. The Nigerian market offers several CV-building platforms with different pricing and feature sets. Yafee helps consumers make informed choices by comparing options side by side.
| Service name | Monthly cost (NGN) | Templates | AI editing | Export formats |
|---|---|---|---|---|
| CV Genius | ₦2,500 - ₦3,500 | 50+ | Yes | PDF, Word, image |
| Canva | ₦1,200 - ₦1,800 | 500+ | Limited | PDF, image, link |
| Microsoft Word | ₦0 - ₦3,000 | 20+ built-in | No | Word, PDF, image |
| Indeed Resume Builder | ₦0 | 10+ | No | PDF only |
| LocalCV (Nigeria-based) | ₦1,500 - ₦2,500 | 30+ | No | PDF, Word |
Canva offers more templates at a lower price point and suits users seeking design flexibility. Microsoft Word appeals to budget-conscious professionals already familiar with the software. LocalCV provides Nigeria-specific templates and support if you prefer domestic service providers. Evaluate whether these alternatives better match your needs and budget.
Contact information and escalation for CV Genius disputes
If CV Genius refuses your cancellation or withholds a legitimate refund, Yafee advises you to escalate your complaint formally. The following contact information and procedures protect your rights under Nigerian law.
CV Genius support contact details
Submit written cancellation requests and refund claims to the address specified in CV Genius's Terms of Use, Section 17. According to TerminationExperts, this address is the designated location for formal written cancellations. Include your full name, email address, subscription start date, account email and a clear statement: "I request cancellation of my CV Genius subscription effective immediately and claim a full refund if within 14 days of purchase." Allow 5-7 business days for a response.
Escalation to the FCCPC
If CV Genius does not respond within 7 business days or denies your valid claim, lodge a formal complaint with the Federal Competition and Consumer Protection Commission (FCCPC). Submit your complaint online at fccpc.gov.ng or in writing to their Lagos office. Attach all supporting documentation: your cancellation request, CV Genius's response (or proof of non-response), bank statements showing charges, order confirmations and any other relevant evidence. The FCCPC investigates complaints free of charge and can compel CV Genius to refund or rescind charges.
Bank dispute process
If CV Genius continues charging after cancellation, contact your bank's dispute resolution department immediately. Most Nigerian banks allow you to challenge unauthorised transactions within 30-90 days of the charge. Provide your cancellation confirmation as evidence. Your bank investigates and recovers funds if they determine the charge was unauthorised.
Summary and next steps
Cancelling CV Genius in Nigeria is straightforward when you follow the correct procedure for your subscription platform and understand your legal protections under the FCCPA 2019. Your 14-day withdrawal right provides the strongest refund protection, while the FCCPC offers escalation if CV Genius refuses a legitimate claim.
Export all your CV data before premium access ends, save your cancellation confirmation and monitor your bank statements for unexpected charges. If you subscribed via an app store, cancel through that platform only. Retain all documentation should disputes arise.
Yafee has helped thousands of Nigerian consumers cancel subscriptions successfully, recover refunds and avoid billing traps. Whether you're switching to an alternative service, pausing spending or simply moving on, following these steps ensures your cancellation stands and your rights remain protected. Take action today to stop unwanted charges and reclaim control of your subscriptions.