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Frequently asked questions
Cancel Rocket Resume: The Right Way in Nigeria
How to cancel Rocket Resume in nigeria and reclaim your money
What Rocket Resume is and why you must act fast
Rocket Resume is a subscription-based resume and CV builder that provides access to professionally designed templates, editing tools, and export functionality for job applications. The service operates on an automatic renewal model: you receive a free trial period (typically 14 days), after which your account converts to a paid subscription and recurring charges begin without further consent.
Many Nigerian users subscribe expecting unlimited trial access, only to discover unexpected deductions from their bank accounts or mobile money wallets weeks later. The difference between knowing how to cancel and ignoring the process is the difference between controlling your money and losing it. Yafee has guided thousands of Nigerian consumers through subscription cancellations, and we understand the frustration you feel when charges surprise you. This guide walks you through every step-from identifying your cancellation method to claiming refunds you are entitled to under Nigerian law.
How Rocket resume's automatic billing works
Rocket Resume charges you automatically at the end of your trial period unless you cancel beforehand. Billing cycles vary: you may face weekly charges, monthly renewals, or annual debits depending on the plan you selected during sign-up. The company processes these charges directly to your payment method-bank card, mobile money, or other linked account-without requesting permission each time. This is why cancelling before the trial expires is your first line of defence.
Common reasons nigerians cancel Rocket Resume
Users cancel for many reasons: unexpected trial-to-paid conversion, discovering the service does not match their job search needs, switching to a competitor platform, or simply deciding they no longer require premium resume tools. Whatever your reason, Yafee is here to ensure you understand your rights and execute a clean cancellation without delays or additional charges.
Your consumer rights under nigerian law
Nigerian consumer protection law guarantees you specific rights when dealing with subscription services, and Rocket Resume must comply regardless of where the company operates.
What the federal competition and consumer protection act (FCCPA) 2018 guarantees
The FCCPA 2018 is Nigeria's primary consumer protection statute. It mandates that companies must disclose all material terms before you commit to a trial or paid subscription. Specifically, companies must inform you upfront about recurring charges, billing frequency, cancellation methods, and how to request refunds. If Rocket Resume has buried cancellation options deep in account settings, hidden them behind multiple clicks, or failed to display pricing clearly during sign-up, the company has violated your rights under the FCCPA.
You also possess the right to cancel without penalty if you terminate your subscription within the trial period or shortly after. If Rocket Resume charges you after you have cancelled, or if you cancel and the charges continue, you have grounds for a refund claim and a complaint to the regulator.
Your legal position when cancelling
Under the FCCPA 2018, you are entitled to: (1) clear information about all charges before they occur; (2) a straightforward, accessible cancellation process; (3) cancellation to take effect within a reasonable timeframe-typically within 2-5 business days; and (4) a refund if charges continue after you have cancelled or if you cancel during the trial period. If Rocket Resume violates any of these rights, you can escalate your complaint to the Federal Competition and Consumer Protection Commission (FCCPC), Nigeria's consumer watchdog authority.
How to escalate with the FCCPC if Rocket Resume refuses to help
If Rocket Resume ignores your cancellation request, denies a refund, or allows charges to continue after you have cancelled, you can lodge a formal complaint with the FCCPC. Document everything: screenshots of your account, email confirmations of cancellation requests, proof of charges after cancellation, and any correspondence with Rocket Resume's support team. The FCCPC investigates subscription disputes and can compel companies to issue refunds and cease unauthorized charges. Contact the FCCPC through their official website or visit their Lagos office for in-person complaints.
Pricing and plan options for nigerian users
Rocket Resume offers multiple subscription tiers with varying renewal cycles and price points. Understanding these plans helps you decide whether cancellation is your best option or whether you prefer to downgrade to a lower tier.
| Plan type | Approximate price (NGN) | Billing cycle | Trial period | Best for |
|---|---|---|---|---|
| Starter plan | ₦12,000-₦15,000 | Auto-renews every 4 weeks | 14 days free | Brief job search windows |
| Standard plan | ₦15,000-₦18,000 | Auto-renews every 4 weeks | 14 days free | Active job seekers |
| Premium plan | ₦18,000-₦22,000 | Auto-renews every 4 weeks | 14 days free | Maximum features and flexibility |
| Annual commitment | ₦35,000-₦45,000 | Auto-renews after 12 months | 30 days initial access | Long-term job search planning |
Exchange rates and promotional discounts may cause prices to fluctuate. Always verify the exact amount you will be charged before confirming your trial sign-up. Yafee recommends taking a screenshot of the pricing screen as proof if a dispute arises later.
Step-by-step cancellation methods
You have multiple routes to cancel Rocket Resume. The method you choose depends on your access to your account and the urgency of your cancellation.
Method 1: cancel directly through your Rocket Resume account
This is the fastest and most direct method if you can access your account.
- Log in to your Rocket Resume account using your email address and password.
- If you have forgotten your password, click "Forgot password" and follow the reset instructions sent to your email.
- Navigate to your account settings or subscription management section.
- Look for tabs labeled "Settings," "My Account," "Billing," or "Subscription" in your user dashboard.
- Some platforms place cancellation options under "Manage Subscription" or "Plan Details."
- Locate the cancellation or "Cancel subscription" option.
- Click it. The platform may ask you to confirm your decision or select a reason for cancellation.
- Complete any required confirmation steps.
- Receive and save your cancellation confirmation email.
- Rocket Resume should send you an email confirming that your subscription has been cancelled.
- This email serves as your proof of cancellation; save it to your inbox or download it as a PDF.
- If you do not receive a confirmation within 24 hours, contact support and request written proof.
- Verify that charges have stopped within 2-5 business days.
- Monitor your bank account or mobile money wallet to confirm no further deductions occur.
- If charges persist after the cancellation window, contact support again with your cancellation confirmation as evidence.
Method 2: contact Rocket Resume support via email
If you cannot access your account, lose your password, or prefer a written record, contact support directly.
- Identify the correct support email address.
- Visit Rocket Resume's official website and look for a "Contact us," "Support," or "Help" page.
- Copy the primary support email address (not a general inquiry form unless no email is listed).
- Compose a cancellation request email with the following details:
- Your full name and the email address linked to your account.
- Your account creation date or the date you signed up for the trial.
- A clear, direct statement: "I request immediate cancellation of my subscription effective today."
- Your reason for cancellation (optional but sometimes expedites processing).
- A request for written confirmation of cancellation.
- Send the email from the same email address registered to your Rocket Resume account.
- This helps the support team locate your account quickly.
- If you use a different email, include your account email in the body of the message.
- Follow up if you do not receive a response within 3 business days.
- Reply to your original email with the subject line "Follow-up: Cancellation request."
- Ask for confirmation of receipt and processing of your cancellation.
- Retain all correspondence for your records.
- Print or screenshot every email exchange, including timestamps and sender addresses.
- These records prove you cancelled and support any refund claim if charges continue.
Method 3: cancel via certified mail (backup option)
If email and in-account cancellation fail, send a formal cancellation notice by certified mail. This creates an indisputable record of your cancellation request.
- Prepare your cancellation letter with the following content:
- Date of the letter.
- Your full name, email address, and phone number.
- The email address registered to your Rocket Resume account.
- Your account creation date and current subscription plan name.
- A clear statement: "I cancel my Rocket Resume subscription effective immediately. I request confirmation of this cancellation within 5 business days."
- Your signature.
- Obtain Rocket Resume's registered business address from their website or company information page.
- If Rocket Resume is a foreign company with a Nigerian contact address, use that address.
- If no Nigerian address exists, send the letter to their international office.
- Send the letter via Nigeria Post's registered mail or courier service.
- Registered mail (tracked) costs approximately ₦5,000-₦10,000 depending on destination.
- Request a delivery receipt and tracking number.
- Keep the tracking number and receipt as proof of dispatch.
- Document the dispatch date and tracking information.
- Record these details in a safe place or photograph the receipt.
- This evidence supports any complaint to the FCCPC if the company ignores your cancellation.
Timeline for cancellation to take effect
Under Nigerian consumer law and standard subscription practices, your cancellation should take effect within 2-5 business days of your request. If you cancel before your next billing date, you should not be charged. However, if you cancel after a charge has already processed, you are entitled to a refund.
Yafee recommends cancelling at least 3 days before your renewal date to avoid charges. If your renewal date has already passed and you have been charged, document the charge and follow the refund process outlined in the next section.
How to claim a refund from Rocket Resume
If Rocket Resume has charged you after you cancelled, or if you cancelled during your trial period and were still billed, you have the right to demand a refund.
Step 1: request a refund via email
- Send an email to Rocket Resume support from your registered account email.
- Subject line: "Refund request - unauthorized charges after cancellation."
- Include the following information:
- Your full name and account email address.
- The date you requested cancellation and any confirmation email reference number.
- The date and amount of the unwanted charge (e.g., "₦18,000 charged on 15 November 2024").
- Your bank account details or mobile money account details where you wish the refund to be returned.
- A clear statement: "This charge was processed after I cancelled my subscription on [date]. I request a full refund of ₦[amount] within 7 business days."
- Request written confirmation of the refund within 24 hours of sending the email.
- Set a follow-up alarm for 3 business days; if you have not received a response, escalate.
Step 2: check your bank account or mobile money wallet
Monitor your payment method for 5-7 business days after your refund request. Refunds typically process within this window, though international transfers may take longer. If no refund appears, move to the dispute escalation step.
Step 3: escalate to the FCCPC if Rocket Resume refuses
- Compile your evidence:
- Screenshots of your Rocket Resume account showing the cancellation date.
- All cancellation confirmation emails from Rocket Resume.
- Bank or mobile money statements showing the unauthorized charge and the date it occurred.
- Email correspondence requesting the refund.
- Any response from Rocket Resume denying the refund or ignoring your request.
- Visit the FCCPC website (fccpc.gov.ng) and submit a formal complaint through their online portal.
- Alternatively, email the FCCPC directly or visit their office in Lagos.
- Include all evidence as attachments.
- The FCCPC will investigate and contact Rocket Resume on your behalf.
- If the company cannot justify the charge, the FCCPC will order a refund.
- This process typically takes 2-4 weeks.
Common mistakes to avoid during cancellation
Cancellation feels stressful, but staying calm and methodical protects your rights. Here are the pitfalls that trap most users-and how you sidestep them.
Mistake 1: assuming deletion equals cancellation
Do not delete the Rocket Resume app from your phone or device. Uninstalling the app does not cancel your subscription. Your account remains active, and Rocket Resume continues to charge you. You must cancel your subscription through the account settings or by contacting support; deletion is not a substitute.
Mistake 2: cancelling via your payment method instead of the service
Some users attempt to cancel by disabling or removing their card from their bank app or mobile money account. This is ineffective. Rocket Resume's billing system may flag your account as delinquent, suspend your access, or repeatedly attempt to charge you, causing your bank to reject the transaction and charge you overdraft fees. Always cancel directly with Rocket Resume first, then adjust your payment method if needed.
Mistake 3: failing to save cancellation confirmation
If you do not receive or save a cancellation confirmation email, you have no proof you cancelled. If charges continue, the company may claim you never requested cancellation. Always request written confirmation and save every email. Yafee advises taking screenshots with timestamps as backup.
Mistake 4: cancelling too late in the billing cycle
If your renewal date is tomorrow and you cancel today, Rocket Resume may still process your subscription charge before your cancellation takes effect. Cancel at least 3-5 days before your renewal date to ensure your request processes in time. Check your billing date in your account settings before you cancel.
Mistake 5: ignoring charges after cancellation
If you cancelled and charges continue, act immediately. The longer you wait, the harder it becomes to prove unauthorized charges and recover money. Contact Rocket Resume within 7 days of the unwanted charge and escalate to the FCCPC within 30 days if the company does not refund you.
What to do after you cancel
Cancellation is not the end of your responsibility. Follow these steps to ensure your account remains closed and your money stays in your pocket.
Monitor your account for the next billing cycle
Even after cancellation confirmation, check your bank account or mobile money statement on your next expected renewal date. If no charge appears, your cancellation was successful. If a charge does appear, you now have evidence of a breach and can pursue a refund immediately.
Download or export your resume if needed
Before your access expires, download and save any resumes or CVs you created using Rocket Resume. Once your subscription is cancelled, your access may be revoked, and you will not be able to retrieve your work. Export your documents to your computer in PDF or Word format as a backup.
Consider free alternatives
If you still need a resume builder, Nigeria offers free alternatives such as Canva (with free templates), Google Docs templates, or open-source resume builders. These eliminate the risk of surprise charges.
Comparison of payment methods and refund timelines
The method you used to pay Rocket Resume affects how quickly your refund returns. Understanding these timelines helps you track your money.
| Payment method | Refund processing time | Fee risk | Dispute difficulty |
|---|---|---|---|
| Debit/credit card | 3-7 business days | Low | Moderate (contact your bank for chargeback support) |
| Mobile money (MTN, Airtel, Glo) | 2-5 business days | Low | Moderate (telcos support dispute claims) |
| Bank transfer | 5-10 business days | Low | Easy (contact your bank) |
| PayPal or online wallet | 7-14 business days | Moderate | Easy (platform has buyer protection) |
If Rocket Resume refunds to the original payment method, the timeline above applies. If the company requires manual intervention, refunds may take 2-3 weeks. Always request confirmation of the refund method when you submit your refund request.
Key checklist before and after cancellation
Print or bookmark this checklist to ensure you have completed every necessary step.
Before cancellation:
- [ ] Note your subscription renewal date from your account settings.
- [ ] Download and export any resumes or documents you created.
- [ ]Take a screenshot of your current plan name and billing date for your records.
- [ ] Identify the correct cancellation method (in-app, email, or certified mail).
- [ ] If using email, locate the official support email address from the Rocket Resume website.
During cancellation:
- [ ] Cancel at least 3-5 days before your renewal date.
- [ ] Follow the cancellation method completely and do not skip any confirmation steps.
- [ ] Request written confirmation of your cancellation.
- [ ] Screenshot or photograph the confirmation screen or email, including the timestamp.
- [ ] Save the confirmation email to a dedicated folder or cloud storage.
After cancellation:
- [ ] Monitor your bank account or mobile money wallet on your next renewal date.
- [ ] If no charge appears, your cancellation was successful.
- [ ] If a charge does appear, request a refund within 7 days with your cancellation confirmation as evidence.
- [ ] If the company does not refund within 10 business days, escalate to the FCCPC with all documentation.
- [ ] Keep all cancellation and refund correspondence for at least one year.
When to escalate to the federal competition and consumer protection commission
The FCCPC exists to protect Nigerian consumers from unfair subscription practices. Escalate your complaint if any of the following occur.
You have cancelled your subscription, you have proof of cancellation, and Rocket Resume continues to charge you. Your refund request has been ignored or denied after 10 business days. Rocket Resume refuses to process your cancellation without a valid reason (such as an outstanding balance). The company claims you have an "active contract" preventing cancellation, even though you cancelled within the trial period or within 14 days of your first charge.
To file a complaint with the FCCPC, visit fccpc.gov.ng, call their hotline, or visit their office. Bring or upload all documentation: cancellation confirmation, charge statements, emails, and screenshots. The FCCPC investigates at no cost to you and can compel Rocket Resume to refund your money and cease unauthorized charges.
Final summary and next steps
Cancelling Rocket Resume in Nigeria is straightforward if you follow the legal framework and procedural steps outlined above. Your rights are guaranteed by the FCCPA 2018: you have the right to cancel, the right to receive confirmation, the right to a refund if you cancel during the trial, and the right to escalate if the company refuses to cooperate.
Start by cancelling through your account settings if you have access. If that fails, send a formal email to support. If the company ignores you, send certified mail and escalate to the FCCPC. Document everything at every stage. Yafee understands that unexpected subscription charges are frustrating and unfair, which is why we have helped thousands of Nigerian consumers reclaim their money and regain control of their accounts. Take action today, and do not allow Rocket Resume to deduct another naira from your pocket.