Yafee is an independent certified electronic mail service. We are neither affiliated with, nor partners of, nor mandated by Shahid, whose name is mentioned solely to identify the recipient of your letter. The trademarks and logos cited belong to their respective owners.
Unlimited Yafee Premium: promotional offer at RM 4.19 for 48h, then RM 228.34 per month with no commitment
SLMDJTAC
Over 30,000 users trust us
Cancel your subscription
Shahid in 2 minutes
A 100% personalised cancellation letter, legally compliant and sent by registered mail with acknowledgement of receipt.
GDPR compliant
Your data is secureFast & effective
Processed within 24hResults guaranteed
Refund if refused48h satisfaction-or-refund guarantee
1Letter type
2Your details
3Payment
100% secure payment
They already cancelled Shahid
Join thousands of satisfied users
SLMDJTAC30K
over 30,000users trust us
How does it work?
Cancel your Shahid subscription with zero hassle
1
Fill in the form
Give us your details and those of your Shahid subscription.
2
We write your letter
Our team drafts a 100% personalised, legally compliant cancellation letter.
3
We send it for you
Sent by registered mail with acknowledgement to Shahid. Nothing else for you to do.
Legal and compliant
Our letters follow consumer law and GDPR.
Fast
Your letter is sent within 24 business hours.
Real-time tracking
Follow your request from your personal space.
Results guaranteed
Full refund if Shahid refuses your cancellation.
Frequently asked questions
Cancel Shahid: The Right Way
How to cancel Shahid in malaysia and avoid surprise charges
What Shahid is and why you might want to cancel
Shahid is a recurring subscription streaming service operated by MBC that delivers Arabic entertainment, live TV, original dramas, films, kids' content, and live sports to viewers across Malaysia and the wider Middle East region.
When you subscribe to Shahid, you enter into a contract governed by the Consumer Protection Act 1999 (Malaysia), which grants you specific rights around cancellation, refunds, and transparency. Understanding what you have signed up for is the first step toward canceling with confidence and without incurring unexpected charges.
Main features of Shahid subscriptions
Shahid offers two primary paid tiers. The VIP plan includes ad-free viewing, access to Arabic and international content, premium original series, Arabic children's programming, and selected live sports events. The VIP BigTime plan builds on this by adding live concerts, exclusive performances, and event access linked to major entertainment seasons in Riyadh and Jeddah.
The pricing structure is straightforward but can escalate quickly if you maintain both tiers. VIP begins at RM66 per month, whilst VIP BigTime is priced at RM80 monthly. If you subscribed solely to watch a specific drama series, football tournament, or seasonal concert series, these recurring charges may feel expensive once your primary reason for subscribing has concluded.
How billing works in malaysia
Your Shahid subscription can be billed through three distinct channels. You may be charged directly by Shahid, or your payment may flow through Apple App Store or Google Play, depending on which platform you used to register. This billing mechanism is critical to understand because canceling in the wrong location will not stop your charges, leaving you exposed to continued auto-renewal.
Shahid operates on a strict auto-renewal model. Your subscription renews automatically on each billing anniversary unless you cancel before that renewal date arrives. The service does not publicize a cooling-off period or a money-back grace period in its standard terms, so you cannot rely on a grace period to protect you. Cancellation must be completed intentionally and in the correct location.
Your legal position under malaysian consumer law
The Consumer Protection Act 1999 is the foundational statute protecting your rights as a Shahid subscriber in Malaysia.
What the law guarantees you
Under the Consumer Protection Act 1999, you have the right to cancel a distance contract (including online subscriptions) within 14 days of purchase without providing a reason, provided the service has not yet begun. Once streaming has commenced, your right to cancel remains intact, but the seller may retain a proportionate charge for services already delivered.
Furthermore, the Consumer Protection Act 1999 requires that all material contract terms-including pricing, auto-renewal conditions, and cancellation methods-must be displayed clearly and unambiguously before you complete your purchase. If Shahid has not clearly disclosed its auto-renewal terms or has made cancellation deliberately difficult to locate, that conduct may breach the Act.
Additionally, the supplier must provide you with a cancellation mechanism that is as easy to use as the sign-up process itself. If Shahid makes it simple to subscribe but hides the cancellation button behind multiple menus or requires phone contact only, that imbalance may violate the Act.
Your legal position
You hold the right to cancel Shahid at any time after the initial 14-day window. You cannot be charged exit fees or penalties. Charges must cease within one billing cycle of your confirmed cancellation. If Shahid continues to charge you after cancellation, you may lodge a complaint with the Ministry of Domestic Trade and Consumer Affairs (MDTCA), which enforces the Consumer Protection Act 1999 across Malaysia.
Enforcement and where to escalate
If Shahid refuses to honor your cancellation or continues to bill you after you have canceled, you have a formal remedy. The Ministry of Domestic Trade and Consumer Affairs (MDTCA) investigates complaints and can compel refunds, issue warnings, and impose penalties on suppliers who breach consumer law.
Yafee recommends documenting every step of your cancellation attempt-screenshots, email confirmation numbers, support chat transcripts-before escalating to MDTCA. Having a clear record strengthens your complaint.
How to cancel Shahid step by step
Cancellation must be executed in the correct billing location, and you must complete the process before your next renewal date to avoid additional charges.
Step 1: identify your billing source
Open your latest bank statement or credit card bill and locate the most recent Shahid charge. The merchant name on that charge tells you where cancellation must occur.
- If the charge reads "Shahid" or "MBC Shahid", you subscribed directly and must cancel via shahid.mbc.net.
- If the charge reads "Apple" or "iTunes", you subscribed through Apple App Store and must cancel there.
- If the charge reads "Google" or "Google Play", you subscribed through Google Play and must cancel in that app.
Write down your next billing date and take a screenshot of your current plan page. This proof is vital if you later need to dispute a charge.
Step 2: cancel directly with Shahid (if subscribed via shahid.mbc.net)
- Navigate to shahid.mbc.net and log in with your email address and password.
- Click your profile icon in the top right corner and select "Account Settings".
- Look for "Subscription" or "Billing" in the left-hand menu.
- Locate your active plan and click "Manage Subscription" or "Cancel Subscription".
- Review the cancellation summary. Shahid will state your final billing date and the date your access ends.
- Confirm cancellation by clicking the final "Cancel Subscription" button.
- Shahid will send a confirmation email to your registered address within minutes. Save this email.
Step 3: cancel via apple app store (if subscribed through iOS)
- Open the Apple App Store on your iPhone or iPad.
- Tap the profile icon at the bottom right.
- Tap "Subscriptions".
- Find "Shahid" in the list and tap it.
- Tap "Cancel Subscription" and confirm your choice.
- Apple will send a cancellation email. Keep this for your records.
Do not assume that deleting the Shahid app from your device will stop charges. Deletion does not cancel the subscription; only this process does.
Step 4: cancel via google play (if subscribed through android)
- Open the Google Play Store app on your Android device.
- Tap your profile icon in the top right.
- Tap "Payments and subscriptions", then "Subscriptions".
- Select "Shahid".
- Tap "Cancel subscription" and confirm.
- Google Play will issue a confirmation email immediately.
Uninstalling the app will not cancel your subscription. The cancellation must be processed through Google Play itself.
Step 5: confirm cancellation in writing
Immediately after you see the confirmation screen, take a screenshot showing the cancellation confirmation, the date and time of cancellation, and your next (and final) billing date. Email this screenshot to Shahid support at [email protected] with the subject line "Cancellation Confirmation - [Your Account Email]".
Request written acknowledgment that your subscription has been canceled and will not renew. This creates a documented trail that protects you if a charge appears later.
Refunds and what to expect after cancellation
Understanding the refund policy and timeline helps you identify if something has gone wrong after you cancel.
Refund eligibility under malaysian law
Shahid's standard terms do not offer refunds for unused portions of a subscription you have already paid for. However, the Consumer Protection Act 1999 provides exceptions. If you cancel within 14 days of your initial purchase and have not yet accessed the service substantially, you may be entitled to a full refund.
If your cancellation occurs after the 14-day window and the service has been delivered, Shahid is not obligated to refund you for the remainder of the current billing month. Your subscription simply ceases at the end of the billing cycle, and no further charges occur.
What happens to your access after cancellation
Once Shahid processes your cancellation, your streaming access continues until the end of your current billing period. If you paid on the 15th and cancel on the 20th, you retain full access until the end of that month.
On your final billing date, access terminates automatically. You will no longer be able to log in or stream content. Any downloaded episodes available offline will also become inaccessible if they were tied to your subscription.
Monitoring your account after cancellation
Set a calendar reminder for the day after your final billing date. Log into your Shahid account and attempt to access any premium content. If the system denies you access, cancellation has worked correctly. Check your bank or credit card statement one week later. No new charge should appear on or after your final billing date.
If a charge does appear after your cancellation confirmation date, contact your bank or card issuer immediately and reference your cancellation email and screenshots. You may be able to dispute the charge as unauthorized.
Common mistakes that delay or fail cancellation
Cancellation is straightforward once you know where to look, and Yafee has guided thousands of consumers through this process reliably. Nevertheless, several habits create obstacles.
Canceling in the wrong location
The most common error is canceling within the Shahid app itself when the subscription was purchased through Apple or Google. The app cancellation may display a false success message, but the App Store or Google Play continues to renew and charge you. Always cancel in the location where your payment method is stored.
Misunderstanding the cancellation date and final access date
Many users believe that clicking "cancel" immediately terminates access. In reality, cancellation stops future charges but does not revoke access during the current billing cycle. If you cancel on day 20 of a 30-day cycle, you retain access for the remaining 10 days. Only when the billing cycle expires does access end. Plan your cancellation accordingly if you want to preserve access as long as possible.
Failing to save confirmation records
Confirmation emails can be deleted, lost, or fall into spam folders. Screenshot your cancellation confirmation immediately and save it to your device and email. This record is essential if Shahid disputes your cancellation or continues to charge you.
Pricing and plan comparison table
| Plan | Monthly price (RM) | Key features | Best for |
|---|---|---|---|
| Free (ad-supported) | RM0 | Limited library, ads between content | Casual viewers, no commitment |
| VIP | RM66 | Ad-free, Arabic and international content, kids' shows, some live sports | Most users; balanced feature set |
| VIP BigTime | RM80 | All VIP features plus live concerts, exclusive events | Event and concert enthusiasts |
How yafee helps you cancel with confidence
Canceling a subscription should never require legal knowledge or guesswork. Yafee has built a platform that simplifies the cancellation process for every major streaming service in Malaysia, including Shahid, by translating legal requirements into clear, actionable steps.
When you use Yafee, you receive step-by-step guidance tailored to your billing source, instant confirmation tracking, and escalation templates should Shahid refuse your cancellation request. Yafee also archives your confirmation emails and screenshots automatically, creating a permanent record that protects you in any future dispute.
Furthermore, Yafee keeps you informed of changes to Shahid's terms or cancellation procedures, so you never fall behind if the service updates its policy. The platform has helped thousands of consumers cancel Shahid and other subscriptions without unexpected charges, wasted time, or frustration.
Next steps and your cancellation checklist
Before you cancel, work through this checklist to ensure you have covered every essential detail.
- Locate your latest Shahid charge on your bank statement and note the merchant name.
- Identify your renewal date and take a screenshot of your current plan page.
- Confirm whether you subscribed directly, via Apple App Store, or via Google Play.
- Log into the correct cancellation location (shahid.mbc.net, App Store, or Google Play).
- Click the cancellation button and review the final billing date and access end date.
- Confirm the cancellation and immediately screenshot the confirmation page.
- Email the screenshot to [email protected] and request written acknowledgment.
- Set a calendar reminder for one day after your final billing date to verify no new charge appears.
- Monitor your bank statement for the next 30 days to ensure no surprise charge occurs.
Shahid cancellation contact information
If you encounter resistance or your cancellation is not honored, use the following contact points to escalate your complaint formally.
Shahid direct support: [email protected] or through the support form at shahid.mbc.net/en/support.
Billing disputes (Apple App Store): Contact Apple Support at support.apple.com or through your App Store account settings under "Subscriptions".
Billing disputes (Google Play): Contact Google Play Support at support.google.com/googleplay/answer/2365720.
Consumer protection complaint (Malaysia): Lodge a formal complaint with the Ministry of Domestic Trade and Consumer Affairs (MDTCA) at mdtca.gov.my or call 1800-88-5151 if Shahid refuses to honor your cancellation or continues to charge you after confirmation.
Yafee recommends submitting your MDTCA complaint in writing with attached copies of your cancellation confirmation email, bank statements showing unauthorized charges, and any correspondence with Shahid support. This documentation strengthens your case and expedites the MDTCA investigation.
Summary and takeaway
Canceling Shahid is straightforward once you confirm your billing source and navigate to the correct cancellation page. You hold the legal right under the Consumer Protection Act 1999 to cancel at any time without penalty, and you cannot be charged beyond your current billing cycle once your cancellation is confirmed.
Take screenshots, save your confirmation email, and monitor your account one week after your final billing date to verify that no further charges have occurred. If Shahid continues to charge you despite your cancellation confirmation, escalate the matter to the MDTCA with your evidence.
Yafee has helped thousands of consumers cancel Shahid and hundreds of other services across Malaysia by providing clear, legally grounded instructions and ongoing support. Whether you are canceling because you have finished the series you wanted to watch, because the monthly cost has become unaffordable, or simply because you prefer another streaming platform, Yafee ensures you cancel confidently and securely.
Visit Yafee today at yafee.com to access cancellation guides for every major subscription service in Malaysia, manage your cancellations in one place, and receive alerts if your subscription terms change. Your subscription, your choice, your control-that is the Yafee promise.
Important warning
- Yafee cannot guarantee that the recipient will process your request.
- Yafee cannot guarantee the accuracy of content modified by the user.
- Yafee cannot prevent the recipient from disputing the legal scope.
This letter is also available in other countries
Ready to cancel Shahid?
Join over 30,000 users who already trust us.