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Frequently asked questions
Cancel Shahid: Step-by-Step Instructions
How to cancel Shahid in new zealand: your complete guide to ending your subscription
Understanding Shahid and why you might cancel
Shahid is a streaming service operated by MBC FZ LLC, a Dubai-based media company, that delivers Arabic and international television shows, films, and exclusive content across multiple subscription tiers. If you're based in New Zealand and find yourself paying for content you no longer watch, you're not alone-and Yafee exists to help you navigate the cancellation process with confidence and clarity.
Whether Shahid no longer fits your viewing habits, you've discovered a competitor you prefer, or you simply want to tighten your streaming budget, cancelling should be straightforward. At Yafee, we've guided thousands of New Zealand consumers through subscription cancellations, and we know the friction points well. This guide walks you through exactly what you need to do, step by step, so you avoid surprise charges and reclaim control of your payments.
What Shahid offers
Shahid provides on-demand streaming across iOS, Android, web browsers, and connected devices. The service includes two main subscription tiers-VIP and Ultimate-each unlocking different content libraries and features. You can also make in-app purchases for additional premium content. The platform specialises in Arabic-language programming but includes international titles to appeal to a broader audience.
Why cancellation matters now
Subscriptions renew automatically unless you actively cancel before your next billing date. Missing that deadline means another charge hits your card. At Yafee, we help you spot these renewal traps and cancel before they catch you off guard. New Zealand's Consumer Guarantees Act 1993 protects you from unfair contract terms, but prevention is always simpler than enforcement.
Shahid pricing in new zealand
Shahid's pricing structure varies depending on your subscription platform and how you enrolled.
| Subscription tier | Price | Billing cycle | Where you'll see this |
|---|---|---|---|
| VIP (iOS App Store) | USD $24.49 | Monthly | iOS in-app purchase; converted to NZD at checkout |
| Ultimate (iOS App Store) | USD $37.99 | Monthly | iOS in-app purchase; converted to NZD at checkout |
| VIP (web and Android) | AED 29.99 | Monthly | Shahid website; may convert to NZD |
| Ultimate (web and Android) | AED 49.99 | Monthly | Shahid website; may convert to NZD |
| Free tier | No charge | N/A | Supported by advertising |
Before you cancel, check your last invoice or billing statement to confirm which tier and currency you're being charged in. This detail matters when you contact support or dispute a charge later. If you're unsure, log into your account and review your payment history under Account Settings or Billing.
Your legal position and consumer rights
Your right to cancel is anchored in New Zealand consumer law, specifically the Consumer Guarantees Act 1993 and the Fair Trading Act 1986.
Consumer protection framework
Under the Consumer Guarantees Act 1993, you have the right to cancel subscription services if the company fails to provide what it promised-for example, if content is not available, the service is faulty, or access is unexpectedly restricted. The Fair Trading Act 1986 also protects you from misleading conduct; if Shahid's cancellation process is hidden or deliberately difficult, the Commerce Commission (New Zealand's competition and consumer authority) can intervene.
Moreover, the service provider must make cancellation as easy as activation. If Shahid requires you to call a premium-rate phone number or mail a physical letter to cancel, that may breach the principle of proportionate friction under New Zealand consumer protection norms. Yafee recommends cancelling through the digital method (website or app) whenever available, as this creates a documented trail and satisfies legal transparency requirements.
Your legal position
You have the right to: Cancel your subscription at any time without penalty, provided your cancellation takes effect before your next billing date. You are entitled to retain access until that date. You are not entitled to: An automatic refund for the current billing period unless Shahid fails to deliver the service. If you cancel mid-cycle, your subscription typically ends on your renewal date, not immediately. However, if you've been overcharged or the service is faulty, you can lodge a dispute with your payment processor (your bank, Apple, Google Play, or other platform) or escalate to the Commerce Commission if Shahid refuses to cooperate.
How to cancel Shahid step by step
The recommended path is to cancel directly via Shahid's website or in-app settings, which gives you an instant confirmation and documented proof of cancellation.
Cancellation via the Shahid website (primary method)
- Visit shahid.net and sign in to your account using your registered email address and password.
- If you've forgotten your password, use the "Forgot Password" link on the login screen.
- Navigate to your account settings or profile menu.
- Click your profile icon (usually in the top-right corner) or look for a "Menu" button.
- Select "Account," "Settings," or "My Account" from the dropdown.
- Find your subscription or billing section.
- Look for tabs or links labelled "Subscription," "Manage Subscription," "Billing," or "Plan."
- You should see your current subscription tier and the next renewal date.
- Select the option to cancel or downgrade your subscription.
- Shahid will display a confirmation screen reminding you when your access ends.
- Read this carefully to confirm your final access date.
- Complete the cancellation process by clicking the final confirmation button.
- Shahid may ask for optional feedback about why you're leaving; you can skip this or provide comments.
- Take a screenshot of your confirmation screen and save any confirmation email Shahid sends.
- Note the exact cancellation date and your final access date.
- Store this proof in case you need to dispute a charge later.
Cancellation via the Shahid iOS app
- Open the Shahid app on your iPhone or iPad and sign in if prompted.
- If you subscribed through the App Store, you must cancel through Apple's servers, not the Shahid app itself.
- Open the iOS Settings app on your device.
- Tap your name at the top of the Settings menu.
- Select "Subscriptions" from the options.
- A list of all your active app subscriptions will appear.
- Find Shahid in the list and tap it.
- You'll see your subscription tier, renewal date, and payment method.
- Tap "Cancel Subscription" and confirm.
- Apple will show you the exact date your access ends (usually the end of your current billing cycle).
- Screenshot the cancellation confirmation for your records.
- You'll receive a confirmation email from Apple within minutes.
Cancellation via the Shahid android app
- Open the Shahid app on your Android device and sign in.
- If you subscribed through Google Play, cancellation happens through Google's platform, not the app.
- Open Google Play Store on your device.
- Tap the profile icon in the top-right corner.
- Select "Manage subscriptions" from the menu.
- A list of all active subscriptions will appear.
- Tap Shahid from the list.
- Review your renewal date and subscription tier.
- Tap "Cancel subscription" and follow the on-screen prompts.
- Google Play will confirm the exact date your access ends.
- Save a screenshot and check your email for Google's cancellation confirmation.
- Keep this for your records.
Contacting Shahid support directly
If the above methods fail or you encounter an error, contact Shahid support. The company does not publish a dedicated phone number for New Zealand customers, but you can reach support through their website's Help Centre or email. MBC FZ LLC, Shahid's parent company, is based in Dubai; consequently, responses may take 2-5 business days. Include your account email, subscription tier, and the date you attempted to cancel. If support refuses to process your cancellation or ignores your request for more than 14 days, escalate to the Commerce Commission at comcom.govt.nz.
Understanding your refund rights
Refund eligibility depends on when you cancel relative to your billing date and whether you've used the service.
When you'll receive a refund
Shahid does not automatically refund fees for partial months. If you pay on 15 October and your renewal is 15 November, cancelling on 20 October means your subscription still runs until 15 November; you will not receive a refund for those remaining 26 days. However, if Shahid fails to deliver the service-for example, if the app crashes consistently or content is unavailable-you may have grounds to request a refund under the Consumer Guarantees Act 1993. In that case, contact Shahid support with evidence of the fault, and if they refuse, dispute the charge with your payment provider or lodge a complaint with the Commerce Commission.
How refunds are processed
Refunds, if approved, are credited back to your original payment method within 5-10 business days. If you paid via credit card, the refund appears on your next statement. If you paid via Apple or Google Play, credits are applied to your digital wallet. At Yafee, we recommend checking your payment method's transaction history 10 days after the refund is issued to confirm it has posted.
What happens after you cancel
Cancellation is not instant; your access continues until your current billing cycle ends.
Your access timeline
Once you click "Cancel" or confirm through your payment platform, Shahid marks your account as cancelled. You retain full access to all content until the last day of your current billing cycle. For example, if your next renewal date is 15 November and you cancel on 10 November, your access ends on 15 November at 11:59 PM. On 16 November, you cannot log in; your credentials no longer work. If you cancel and then change your mind, you can reactivate your subscription by returning to Account Settings and selecting "Resubscribe" or "Upgrade." Reactivation typically takes effect immediately.
Ensuring no further charges
To confirm no further charges occur, monitor your payment method (credit card, bank account, or app store billing) for 30 days after your access ends. If a charge appears after your final access date, it is unauthorised. Immediately contact your bank or payment provider and reference your cancellation confirmation. You can also lodge a dispute with the merchant (Shahid) or escalate to the Commerce Commission. At Yafee, we advise keeping all cancellation confirmation emails and screenshots for at least 90 days.
Common mistakes to avoid
Cancelling a subscription is straightforward, but a few missteps can cost you money or leave you without proof of your cancellation request.
Mistake 1: cancelling through the wrong channel
If you subscribed through the iOS App Store, you must cancel through Apple's system, not the Shahid app itself. Similarly, Android subscribers must cancel through Google Play. If you attempt to cancel through the Shahid website but your subscription was activated via the App Store, your website cancellation will fail, and your subscription will renew. Always check which platform you used to subscribe before attempting cancellation.
Mistake 2: cancelling after your renewal date
If you wait until after your next renewal date to cancel, you've already been charged for the new cycle. Most payment providers will not refund the new charge unless the service is faulty. Yafee recommends setting a calendar reminder one week before your renewal date so you cancel in advance if you're unsure.
Mistake 3: not saving your confirmation
If you delete your cancellation confirmation email or close the confirmation screen without screenshotting it, you have no proof you cancelled. If a surprise charge appears, Shahid support may claim you never requested cancellation. Always save your confirmation-whether as a screenshot, email, or photo. Store it in your phone's photos or a cloud folder.
Mistake 4: assuming cancellation is instant
Cancellation does not mean immediate access loss. Your current subscription continues until the end of the billing cycle. If you expect to lose access on the day you cancel, you may re-subscribe accidentally, thinking the cancellation failed. Clarify your final access date when you cancel; mark it on your calendar.
Comparing alternatives before you cancel
Before you commit to cancellation, consider whether downgrading or pausing might suit your needs better.
| Option | Cost | Access | Best for |
|---|---|---|---|
| Keep subscription | AED 29.99-49.99 monthly | Full access to all tiers | Regular viewers; families sharing one account |
| Downgrade to VIP | AED 29.99 monthly | Reduced content library | Light viewers wanting to cut costs |
| Pause (if available) | No charge during pause | Suspended; resume anytime | Temporary breaks; travel or financial hardship |
| Free tier | No charge | Ad-supported, limited content | Budget-conscious viewers; casual browsing |
| Cancel completely | No charge | No access after final date | No longer interested; switching to competitors |
Contact Shahid support if you want to downgrade without cancelling. Downgrading is often faster and simpler than cancelling and reactivating later. However, if you're confident you won't return, cancellation is the cleanest option and ensures no accidental renewals.
Your cancellation checklist
Use this checklist to ensure your cancellation is complete and protected.
- Confirm your subscription platform (web, iOS App Store, Google Play, or other).
- Log into your account and navigate to your subscription settings.
- Check your current renewal date and subscription tier.
- Click "Cancel" or "Manage Subscription" and confirm the cancellation.
- Screenshot your confirmation screen or save the confirmation URL.
- Check your email for a cancellation confirmation from Shahid or your payment platform within 30 minutes.
- Reply to or screenshot the confirmation email and save it securely.
- Note your final access date (usually the day before your next renewal date) on your calendar.
- Monitor your payment method for 30 days after your final access date to ensure no further charges occur.
- If a charge appears, contact your bank or payment platform within 48 hours to dispute it.
- Keep all cancellation proof for at least 90 days.
What to do if Shahid refuses to cancel
In rare cases, Shahid's system fails to process your cancellation, or support claims you never requested one.
Step 1: request written confirmation
Email Shahid support directly via their Help Centre form. In your email, include: your account email address, the date and time you attempted to cancel, and a screenshot of your cancellation request (if available). Ask for written confirmation of cancellation within 48 hours. Keep this email and any response for evidence.
Step 2: dispute the charge with your payment provider
If Shahid does not respond or refuses to cancel, contact your bank, credit card company, or app store immediately. Explain that you requested cancellation but the company continued to charge you without authorisation. Your payment provider will initiate a dispute and may reverse the charges within 7-14 days while they investigate. Provide your cancellation evidence to strengthen your claim.
Step 3: escalate to the commerce commission
If your payment provider rules against you or Shahid disputes the charge further, file a complaint with the Commerce Commission (comcom.govt.nz). New Zealand's regulator investigates unfair contract terms and misleading business conduct. Provide your cancellation request, Shahid's refusal, and correspondence with your payment provider. The Commission may compel Shahid to refund you or enforce compliance with cancellation laws.
Contacting Shahid directly
If you need to reach Shahid outside the app or website, use the following details:
- Parent company: MBC FZ LLC, Dubai, United Arab Emirates
- Registered address: P.O. Box 500413, Dubai, UAE
- Support contact: Help Centre form at shahid.net (in-app or browser)
- Response time: 2-5 business days for email support
- New Zealand escalation: Commerce Commission, 44 The Terrace, Wellington 6011, or comcom.govt.nz
Do not rely on postal mail to Dubai; response times are slow and proof of delivery is difficult. Always use the website Help Centre or email for a documented trail. If Shahid requests payment information, never share it via email; use only the official app or website.
Summary and next steps
Cancelling Shahid in New Zealand is a straightforward process when you follow the correct method for your subscription platform. Whether you're using the website, iOS App Store, or Google Play, your cancellation takes effect at the end of your current billing cycle, not immediately. To protect yourself, always save your confirmation, monitor your payment method for unexpected charges, and reach out to the Commerce Commission if Shahid fails to honour your cancellation request.
Your consumer rights are clear: you can cancel anytime before your renewal date, and cancellation must be as easy as activation. At Yafee (yafee.com), we've helped thousands of New Zealand consumers cancel subscriptions securely and reclaim control of their streaming budgets. If you've cancelled Shahid and have questions about refunds, charges, or your rights, Yafee is here to guide you through the next steps. Visit yafee.com today to explore resources for managing all your subscriptions or to request expert advice on any cancellation challenge.