Yafee is an independent certified electronic mail service. We are neither affiliated with, nor partners of, nor mandated by Shemaroome, whose name is mentioned solely to identify the recipient of your letter. The trademarks and logos cited belong to their respective owners.
Unlimited Yafee Premium: promotional offer at RM 4.19 for 48h, then RM 228.34 per month with no commitment
SLMDJTAC
Over 30,000 users trust us
Cancel your subscription
Shemaroome in 2 minutes
A 100% personalised cancellation letter, legally compliant and sent by registered mail with acknowledgement of receipt.
GDPR compliant
Your data is secureFast & effective
Processed within 24hResults guaranteed
Refund if refused48h satisfaction-or-refund guarantee
1Letter type
2Your details
3Payment
100% secure payment
They already cancelled Shemaroome
Join thousands of satisfied users
SLMDJTAC30K
over 30,000users trust us
How does it work?
Cancel your Shemaroome subscription with zero hassle
1
Fill in the form
Give us your details and those of your Shemaroome subscription.
2
We write your letter
Our team drafts a 100% personalised, legally compliant cancellation letter.
3
We send it for you
Sent by registered mail with acknowledgement to Shemaroome. Nothing else for you to do.
Legal and compliant
Our letters follow consumer law and GDPR.
Fast
Your letter is sent within 24 business hours.
Real-time tracking
Follow your request from your personal space.
Results guaranteed
Full refund if Shemaroome refuses your cancellation.
Frequently asked questions
Cancel Shemaroome: The Right Way
How to cancel Shemaroome in malaysia: your legal rights and step-by-step process
What Shemaroome is and what you are paying for
Shemaroome is a subscription streaming service centred on Indian entertainment, including Bollywood films, Hindi series, Gujarati titles, regional content, and music libraries. Your subscription operates on an auto-renewal basis, meaning your payment method continues to be charged unless you actively cancel the membership yourself.
How the subscription service works in malaysia
The service uses an automatic renewal model governed by its membership terms. According to Shemaroome's published terms of service, "Unless you cancel your membership, ShemarooMe will charge your payment method on an auto-renewal basis for subsequent billing periods." This means your account renews indefinitely until you submit a cancellation request through the correct channel.
For Malaysian subscribers, this is critical: there is no mandatory commitment period. You can cancel at any time, and your access typically continues until the end of your paid billing cycle. However, the company will charge your card or app store account on your renewal date unless you cancel beforehand.
Yafee specialises in helping consumers navigate these auto-renewal traps, and the Shemaroome model is a common point of confusion. The service does not differentiate between plan tiers based on features - the difference lies in billing length and cost per month only.
Pricing and billing structure
Shemaroome offers tiered monthly pricing in Malaysian Ringgit (MYR). The current pricing structure, available through the official website and app stores, includes:
- RM8.99 per month (monthly plan)
- RM12.99 for 3 months (approximately RM4.33 per month)
- RM34.99 per year (approximately RM2.92 per month)
- RM69.98 for 2 years (approximately RM2.92 per month)
The longer the billing cycle you choose, the lower your effective monthly cost. However, you remain locked into automatic renewal unless you cancel.
Where to find customer support
Shemaroome's support infrastructure in Malaysia is limited. The primary contact channel is [email protected]. There is no published live chat function, no dedicated Malaysian phone line, and no instant messaging support advertised on the official website.
The FAQ page at shemaroome.com/last-chance-to-watch/faq provides some guidance, but many users report that responses are slow and customer service communication occurs in English only. If you encounter issues during cancellation, email support is your main recourse.
Your consumer rights when cancelling a subscription in malaysia
Malaysian law protects you when you cancel a subscription service, and understanding your legal position strengthens your cancellation claim.
The consumer protection act 1999 and auto-renewal rules
Your cancellation rights in Malaysia are grounded in the Consumer Protection Act 1999 (CPA 1999). This legislation establishes that consumers have the right to cancel ongoing subscription contracts, and the supplier (Shemaroome) must provide a clear, accessible cancellation mechanism.
Under CPA 1999, unfair contract terms that make cancellation deliberately difficult or hidden are unenforceable. The law also requires that companies inform you clearly about auto-renewal, renewal dates, and how to cancel before you purchase. In practice, this means Shemaroome must offer you a cancellation route that is as easy to use as the sign-up process.
Furthermore, the CPA 1999 grants you the right to cancel within 14 days of purchase without penalty if the company has not provided clear cancellation terms beforehand. After 14 days, you can still cancel at any time, but you may not receive a refund for the remainder of your billing period.
Your legal position on refunds
Your legal position: Malaysian consumer law does not automatically entitle you to a refund when you cancel mid-billing cycle, unless you cancel within 14 days of your original purchase or the company breaches its cancellation obligations. If you cancel on, say, day 20 of a 30-day subscription, Shemaroome is not legally required to refund the unused 10 days. However, if Shemaroome failed to clearly disclose its auto-renewal terms or made cancellation unreasonably difficult, you may pursue a complaint with the Ministry of Domestic Trade and Consumer Affairs (MDTCA).
Yafee recommends documenting your cancellation request and any company response to support your position if a dispute arises.
Escalation: the ministry of domestic trade and consumer affairs
If Shemaroome refuses to cancel your subscription or continues to charge you after you submit a valid cancellation request, you can escalate your complaint to the Ministry of Domestic Trade and Consumer Affairs (MDTCA). This is the official consumer protection enforcement body in Malaysia.
Contact the MDTCA's consumer affairs division in writing or via their online complaint portal. Include screenshots of your cancellation request, confirmation emails, and proof of subsequent charges. The MDTCA can compel the company to cease charging and may impose penalties for breaching CPA 1999.
How to cancel Shemaroome step by step
Your cancellation method depends on which platform you used to subscribe: the official website, Apple App Store, or Google Play. Yafee advises you to follow the correct channel to avoid accidental resubscription.
Cancel via the Shemaroome website account
If you subscribed directly on shemaroome.com using your email and card, cancel through your account dashboard.
- Visit shemaroome.com and log in with your registered email and password.
- Navigate to Account or Profile (exact label may vary).
- Look for Subscription, Membership, or Manage Plan in the account menu.
- Select Cancel Subscription or End Membership.
- Confirm the cancellation when prompted. Take a screenshot of the confirmation message.
- Check your email for a cancellation confirmation from [email protected] within 24 hours.
Your access continues until the end of your current billing period. You will not be charged on your next renewal date.
Cancel via apple app store (iOS)
If you subscribed through the Shemaroome app on an iPhone or iPad using your Apple ID, you must cancel through Apple, not Shemaroome directly.
- Open the App Store app on your iOS device.
- Tap your profile icon in the top-right corner.
- Select Subscriptions.
- Find Shemaroome in the list.
- Tap Cancel Subscription or Edit Subscription and then select Cancel.
- Confirm cancellation. Apple will issue an immediate confirmation on screen.
Timing is critical: cancel at least 24 hours before your renewal date to prevent a final charge. Apple does not process same-day cancellations, so plan ahead.
Cancel via google play (Android)
If you subscribed on an Android device through Google Play, cancel your subscription within Google Play's subscription manager, not through the Shemaroome app.
- Open the Google Play Store app on your Android device.
- Tap your profile icon in the top-right.
- Select Manage subscriptions.
- Tap Shemaroome from your active subscriptions.
- Select Cancel subscription.
- Follow the on-screen prompts and confirm cancellation.
Google requires that you cancel at least 48 hours before renewal to stop the charge. A cancellation confirmation appears immediately in your Google Play account. Save this confirmation for your records.
Email support if cancellation fails
If the self-service cancellation buttons do not work or you receive an error, email Shemaroome directly:
- Draft an email to [email protected] with the subject line: "Cancellation Request - [Your Email Address]".
- Include your registered account email, current plan, and renewal date.
- State clearly: "I request immediate cancellation of my Shemaroome subscription effective [date]. Please confirm this cancellation in writing."
- Attach screenshots of your account showing your active subscription and renewal date.
- Send the email and retain a copy for your records.
- Allow 5 to 7 working days for a response. If Shemaroome does not reply, escalate to the MDTCA.
Yafee advises all users to keep email proof of their cancellation request, as this becomes crucial if the company charges you after cancellation.
What happens after you cancel your subscription
Once you successfully cancel, your access and billing change in a predictable way, provided you act before your renewal date.
Access until the end of your billing cycle
Cancellation does not stop your access immediately. Your Shemaroome account remains active until midnight on the last day of your paid period. If you cancel on 5 August and your renewal was due on 15 August, you keep full access until 14 August at 23:59. After that, your login will be disabled.
This grace period is standard for subscription services and does not cost you extra. Use this time to download or save any content you wish to keep.
Confirmation email and billing records
Within 24 to 48 hours of cancellation, Shemaroome sends a confirmation email to your registered address. This email is legally important - it proves you cancelled and should not be charged further. If you do not receive this email within 2 days, chase Shemaroome or your email spam folder.
Check your credit card or payment method statement 7 to 10 days after cancellation. If Shemaroome has charged you after your cancellation date, this constitutes a breach of CPA 1999, and you have grounds to dispute the charge.
Resubscription and accidental charges
Some users accidentally resubscribe by clicking "Restart" or "Renew" in the app after cancellation. Do not click these buttons. Similarly, if you stored your card details in your Shemaroome account, log back in after cancellation and remove or update your payment method to prevent accidental future charges.
Refund eligibility and what to do if you are overcharged
Refund entitlement depends on when you cancel and the circumstances surrounding your subscription.
When Shemaroome must refund you
| Scenario | Refund eligibility | Your action |
|---|---|---|
| Cancelled within 14 days of purchase (CPA 1999 cooling-off period) | Full refund due | Request refund from [email protected] with cancellation confirmation |
| Charged after submitting a valid cancellation request | Full refund of overcharge due | Dispute the charge with your bank or file a complaint with MDTCA |
| Service unavailable or inaccessible for 7+ consecutive days | Proportional refund due | Contact support and escalate to MDTCA if unresolved |
| Cancelled after 14 days, mid-billing cycle, for personal reasons | No automatic refund (unused days not refundable) | Request refund as goodwill; escalate if refused unreasonably |
Dispute an unwanted charge with your bank
If Shemaroome charges your card after you cancel, contact your bank immediately. Explain that you submitted a valid cancellation request and should not have been charged. Your bank can reverse the transaction and may issue a chargeback against Shemaroome. Provide your bank with:
- Screenshots of your cancellation request and confirmation email
- Your billing statement showing the unwanted charge
- Your cancellation date and the date of the unwanted charge
- Copies of any emails to [email protected] requesting cancellation
Most Malaysian banks process chargebacks within 10 to 15 working days. This is faster and more effective than waiting for Shemaroome to respond.
File a complaint with the MDTCA
If Shemaroome refuses to issue a refund or continues to charge you despite cancellation, lodge a formal complaint with the Ministry of Domestic Trade and Consumer Affairs. You can file online via their consumer affairs portal or submit a written complaint to their regional office. Include all documentation: cancellation confirmation, bank statements, and email correspondence. The MDTCA can compel a refund and impose administrative penalties on the company.
Common mistakes when cancelling Shemaroome
Most cancellation failures result from simple procedural errors, not company obstruction. Avoid these pitfalls and your cancellation will succeed cleanly.
Mistake 1: cancelling on the wrong platform
The most frequent error is attempting to cancel a subscription through the wrong channel. If you subscribed via the Apple App Store, cancelling through the Shemaroome website will not work - your subscription remains active with Apple, and you continue to be charged.
Verify your subscription source before cancelling. Check your email for your original confirmation receipt. The sender will be Apple, Google, or Shemaroome directly. Then cancel through that exact platform.
Mistake 2: cancelling too close to renewal date
Cancelling on the same day as your renewal date often fails. Apple requires 24 hours' notice; Google Play requires 48 hours. Many users assume they have until midnight on renewal day, but the platforms process cancellations in batches several hours earlier.
Cancel at least 3 days before your renewal date to ensure the request processes in time. Yafee recommends setting a phone reminder 5 days before renewal to prompt your cancellation.
Mistake 3: not saving confirmation emails
If you do not retain your cancellation confirmation, you have no proof if Shemaroome charges you again. Save all emails from Apple, Google, or Shemaroome confirming your cancellation. Screenshot the confirmation message on screen. File these documents digitally in a dedicated folder for each subscription you manage.
Mistake 4: deleting your account instead of cancelling subscription
Deleting your Shemaroome account does not cancel your subscription. Your payment method remains on file, and auto-renewal continues. You must explicitly cancel the subscription via the account settings, then separately delete the account if you wish.
Mistake 5: not checking for follow-up charges
After cancellation, check your bank statement 7 to 10 days later. Occasionally, a company's system delays the cancellation or processes a final charge due to timing issues. Catching this quickly allows you to dispute it immediately with your bank.
Pricing summary and total cost comparison
Understanding Shemaroome's pricing structure helps you decide whether cancellation or continued subscription makes financial sense.
| Plan type | Cost (MYR) | Duration | Cost per month | Best for |
|---|---|---|---|---|
| Monthly | RM8.99 | 1 month | RM8.99 | Trial or short-term use |
| Quarterly | RM12.99 | 3 months | RM4.33 | Flexible commitment |
| Annual | RM34.99 | 12 months | RM2.92 | Budget-conscious viewers |
| Two-year | RM69.98 | 24 months | RM2.92 | Long-term commitment |
If you use the service fewer than 4 months per year, the monthly plan is most economical despite its higher per-month rate. Cancel whenever your viewing drops, and avoid paying for unused months.
Checklist before cancellation
Use this checklist to ensure your cancellation succeeds on the first attempt.
- [ ] Log into your Shemaroome account and note your renewal date
- [ ] Identify which platform you subscribed through (website, Apple, or Google)
- [ ] Download or screenshot any content you wish to save
- [ ] Check the exact number of days until renewal; cancel 3 to 5 days in advance
- [ ] Follow the cancellation steps for your specific platform (website, iOS, or Android)
- [ ] Take a screenshot of the cancellation confirmation message on screen
- [ ] Save the confirmation email when it arrives within 24 to 48 hours
- [ ] Monitor your bank statement 7 to 10 days after cancellation for unwanted charges
- [ ] If charged after cancellation, dispute the charge with your bank immediately
- [ ] Keep all cancellation documentation for 12 months in case of disputes
Why thousands of malaysian users choose to cancel
Users cancel Shemaroome for several recurring reasons. Understanding these may help you decide if cancellation is right for you.
Limited appeal beyond indian entertainment fans
Shemaroome caters exclusively to Indian entertainment. If your viewing preferences have shifted or you have exhausted the library, continuing to pay for content you do not watch makes no financial sense. Cancel and switch to a service aligned with your current interests.
Better value from competing platforms
Malaysia has numerous streaming alternatives offering broader content libraries at similar or lower prices. Netflix, Disney+, and regional platforms provide more variety. If you prefer this breadth, cancellation frees up budget for a service that better matches your consumption patterns.
Service quality and support frustrations
Users report slow customer support response times and limited support availability in languages other than English. If you have experienced unresolved technical issues or felt unheard by the support team, cancellation is a rational response.
Accidental subscription or billing errors
Some users subscribe by accident or discover unexpected charges. Cancellation is your immediate remedy and is legally protected under CPA 1999.
After cancellation: what to do with your freed budget
Cancelling frees up RM8.99 to RM69.98 per month depending on your plan. Redeploy this budget strategically.
- Switch to a competing streaming service with a broader library (Netflix, Disney+, Prime Video)
- Combine two smaller services for similar cost (e.g., BritBox plus a niche service)
- Save the cost and use free, ad-supported platforms (YouTube, Tubi, Pluto TV)
- Rotate between services monthly to avoid paying for multiple subscriptions simultaneously
Contact details for escalation and support
If standard cancellation fails or Shemaroome refuses to honour your request, use these official channels to escalate your complaint.
Shemaroome customer support
Email: [email protected]
Website support page: shemaroome.com/last-chance-to-watch/faq
Response time: 5 to 7 working days (expect delays)
Ministry of domestic trade and consumer affairs (MDTCA)
Online complaint portal: Visit the MDTCA official website for the consumer affairs complaint system.
Email: Check the MDTCA website for regional office contact addresses.
Phone: Contact your regional MDTCA office via the official government directory.
Why escalate to MDTCA: If Shemaroome continues to charge you after cancellation, breaches CPA 1999 disclosure requirements, or refuses to provide a refund for overcharges, the MDTCA can compel compliance and award damages.
Final summary: taking control of your subscription
Cancelling Shemaroome is straightforward once you identify the correct platform and timing. The Consumer Protection Act 1999 protects your right to cancel at any time, and both the company and your payment provider have legal obligations to honour your request.
Start by checking your account for your renewal date and subscription source. Cancel 3 to 5 days before renewal through the correct platform: the website, Apple App Store, or Google Play. Save every confirmation email and monitor your bank statement for 10 days afterward. If Shemaroome charges you after valid cancellation, dispute the charge with your bank or lodge a complaint with the Ministry of Domestic Trade and Consumer Affairs.
Yafee has helped thousands of consumers cancel unwanted subscriptions, recover overcharges, and reclaim control of their spending. Visit Yafee.com today to explore guides for cancelling other services, track your active subscriptions, and receive alerts before renewal dates. Yafee empowers you to manage your digital subscriptions transparently and legally. Cancel with confidence, knowing that Malaysian consumer law stands behind your right to do so.
Important warning
- Yafee cannot guarantee that the recipient will process your request.
- Yafee cannot guarantee the accuracy of content modified by the user.
- Yafee cannot prevent the recipient from disputing the legal scope.
This letter is also available in other countries
Ready to cancel Shemaroome?
Join over 30,000 users who already trust us.