How to cancel Eros Now in malaysia and avoid hidden charges

What is Eros Now in malaysia, and what you are paying for

Eros Now is a video streaming service focused on Indian entertainment, including Bollywood films, regional cinema, music videos, and original shows. In Malaysia, you typically sign up for on-demand access to its catalogue through the website, Apple App Store, or Google Play Store. The service charges a monthly subscription fee in Malaysian Ringgit (MYR), with a current verified plan at RM10.00 per month for full catalogue access, HD streaming, and exclusive Eros Now Original content.

When you subscribe to Eros Now, you are purchasing a recurring monthly licence to stream content, not ownership of any material. This means your access terminates immediately upon cancellation or non-payment, and you cannot download titles for offline viewing on most plans. The Terms of Use on erosnow.com do not clearly specify a minimum commitment period or applicable legal jurisdiction, which is why monitoring your subscription status closely is essential.

Current pricing structure for malaysia

Eros Now offers a single verified paid tier in Malaysia. Below is the current plan structure you should expect to see when you log in or visit the service website.

Why some malaysian users cancel Eros Now

Eros Now delivers strong value for viewers who specifically want Indian content. However, several factors prompt Malaysian subscribers to cancel. The service has limited international titles compared to Netflix (RM33-RM55 per month), Viu (RM12.90 per month), or Apple TV+ (RM19.90 per month). If you subscribed to sample Indian cinema and realised the catalogue does not match your regular viewing habits, cancelling is straightforward once you follow the correct process. Others cancel because of weak customer support channels or confusion about billing when signed up through third-party app stores.

Your consumer rights and what they mean for you

As a consumer in Malaysia, you have explicit statutory protections under the Consumer Protection Act 1999 (as amended). This law grants you the right to cancel recurring subscriptions without penalty, provided you follow the correct procedure and timing. Furthermore, the service provider must offer you a clear cancellation mechanism that does not impose unreasonable barriers or hidden fees.

Legal position under malaysian consumer law

The Consumer Protection Act 1999 establishes that any contract for the supply of services (which includes digital subscriptions like Eros Now) must contain clear terms about cancellation rights, billing cycle, and refund conditions. If Eros Now's Terms of Use do not clearly explain when you can cancel or what happens to your payment, that clause may be deemed unfair and unenforceable under Section 139A of the Act. This means you retain stronger cancellation rights than the service agreement might suggest.

In practical terms, this gives you three protections. First, you can cancel before your next billing date without being charged for the following month. Second, if the service bills you after you submit a valid cancellation request, you can dispute the charge with your bank or payment provider and escalate to the Ministry of Domestic Trade and Consumer Affairs (KPDNKPP) if the company refuses to refund. Third, you do not owe the company any early termination fees or penalties for cancelling a month-to-month subscription.

Your legal position block

You have the right to cancel Eros Now without penalty or hidden fees under the Consumer Protection Act 1999. The company must process your cancellation before your next billing cycle if you request it at least 24 hours in advance. If you are charged after cancellation, you can claim a refund directly from the company or lodge a formal complaint with KPDNKPP (Ministry of Domestic Trade and Consumer Affairs).

Yafee has helped thousands of consumers understand these rights and enforce them when companies ignore cancellation requests. You are not required to accept arbitrary billing after you have clearly cancelled your subscription.

How to cancel Eros Now via your account

The most direct cancellation method is through your Eros Now account settings on the website or app. This section walks you through every step, with checks to ensure you do not get charged after you cancel.

Step 1: check your billing source before you cancel

Your first task is to identify where the charge appears on your statement and payment method. This determines which cancellation route you must use.

1. Log in to your bank or payment account and find your last Eros Now charge.
   • Look for a charge labelled "Eros Now", "ErosNow Ltd", or the name of your payment processor (Apple, Google).
   • Note the exact amount (e.g. RM10.00) and the date it was charged.
   • If the charge appears as "Apple" or "Google" on your statement, your subscription is managed by that platform, not directly by Eros Now.
2. Open your Eros Now account at erosnow.com and log in with your email address.
   • If you cannot remember your email, check the confirmation message in your inbox from when you first signed up.
   • Write down the email address you use - you will need this to confirm cancellation.
3. Take a screenshot of the billing screen showing your next renewal date and subscription plan.
   • This screenshot is your proof of the active subscription and serves as evidence if the company charges you again after cancellation.

Step 2: cancel through Eros Now account settings

If your bank statement shows charges directly from Eros Now (not Apple or Google), use this method. If charges come from Apple or Google, skip to the next section.

1. Log in to erosnow.com with your email and password.
2. Click your profile icon or username in the top-right corner.
3. Select "Account Settings" from the dropdown menu.
4. Navigate to the "Subscriptions" or "Billing" section.
5. Locate your active subscription plan and click "Cancel Subscription" or a similar button.
   • Do not stop here. Eros Now may ask follow-up questions or offer a discount to keep you subscribed.
   • If offered a discount or retention offer, ignore it if you are certain you want to cancel.
6. On the confirmation screen, click "Confirm Cancellation" or "Yes, cancel my subscription".
   • Wait for a success message. It will typically say "Your subscription has been cancelled" or show a new status of "Cancelled" or "Inactive".
7. Take a screenshot of the final success page.
   • This is your proof that you submitted a valid cancellation request. Keep it for at least 90 days.
8. Check your email for a cancellation confirmation message from Eros Now.
   • This message should confirm the cancellation date and your final access date (usually the end of the current billing period).
   • If you do not receive an email within 24 hours, send a follow-up email to [email protected] with your account email, the cancellation date, and a request for written confirmation.

Step 3: cancel if you subscribed through apple or google

If you signed up through the Apple App Store or Google Play Store, your subscription is billed by that platform, not by Eros Now directly. You must cancel from the same app store account that is being charged.

For Apple (iPhone, iPad, or Mac):

1. Open the Settings app on your iPhone or iPad (or App Store on Mac).
2. Tap your name or Apple ID at the top.
3. Select "Subscriptions" (on iPhone/iPad) or "Account Settings" and then "Subscriptions" (on Mac).
4. Find Eros Now in the list and tap it.
5. Tap "Cancel Subscription" and confirm the cancellation.
   • Apple will show your cancellation date and final billing date.
6. Take a screenshot of the confirmation showing Eros Now's status as "Expired" or "Cancelled".

For Google Play (Android phones and tablets):

1. Open the Google Play Store app.
2. Tap your profile icon in the top-right corner.
3. Select "Payments and subscriptions" or "Manage subscriptions".
4. Tap "Subscriptions".
5. Find Eros Now and tap it.
6. Tap "Cancel subscription" and follow the on-screen prompts.
   • Google will ask for feedback; you can skip this or provide a reason.
7. Confirm the cancellation. Your final access date will be shown.
8. Take a screenshot of the final status showing "Cancelled" or "Inactive".

What happens after you cancel Eros Now

Cancellation does not happen instantly. You retain access to Eros Now until the end of your current billing period, and no refund applies to the current month (unless you cancel during a free trial or within a statutory cooling-off period). After your final billing date passes, your access ceases and no further charges should appear.

Your access and billing timeline

Once you submit a cancellation request, Eros Now enters a "pending cancellation" or "cancellation scheduled" state. You continue to have full streaming access for the remainder of your billing cycle. On the renewal date, the company does not charge your payment method, and your account access terminates shortly thereafter (usually within 24 hours of the renewal date).

For example, if you cancel on 15 January and your next billing date is 20 January, you retain full access until 19 January at 23:59. From 20 January onwards, the company does not charge you, and you cannot log in. If you see a charge on or after the renewal date despite cancellation, this is a billing error and you must dispute it immediately.

Refunds and when you qualify for one

Eros Now operates on a monthly subscription model with no refunds for partial months. This is standard practice for streaming services and is legally permitted under the Consumer Protection Act 1999 if clearly disclosed in the Terms of Use. However, three scenarios entitle you to a refund.

First, if you cancel during a free trial period before the trial end date, you do not owe payment for any month. Second, if the company continues to charge you after you submitted a valid cancellation request, you can demand a refund for all charges after the cancellation date. Third, if you cancelled more than 24 hours before your renewal date and the company still charged you, this is a breach of contract and you have grounds for a refund plus compensation under the Consumer Protection Act 1999. To claim a refund in scenarios two or three, email [email protected] with your account email, cancellation screenshot, and bank statement showing the erroneous charge. If Eros Now refuses within 14 days, escalate to KPDNKPP.

Common mistakes when cancelling Eros Now

Most cancellation problems are preventable if you know what to avoid. Yafee has reviewed hundreds of cancellation disputes in Malaysia and identified patterns that cause unnecessary charges and lost refunds.

Mistake 1: assuming the page reload means cancellation is complete

Many users click "Cancel Subscription", see the page refresh, and assume the action is finished. In reality, Eros Now often requires a second confirmation step. If you do not see a final success message saying "Your subscription has been cancelled" or similar language, your cancellation may not have been processed. Return to Account Settings and check the subscription status; if it still says "Active", repeat the cancellation process.

Mistake 2: cancelling only in the app and forgetting the website

If you signed up directly on erosnow.com, cancelling only within the mobile app does not always work. The cancellation may not sync across all devices. Always cancel on the same platform where you signed up: web account on the website, app subscription in the App Store or Play Store. Do not mix channels.

Mistake 3: not saving proof of cancellation

If Eros Now charges you after cancellation and you contact your bank to dispute it, the bank will ask for evidence that you cancelled. A screenshot of the cancellation confirmation page is your strongest proof. Without it, you will struggle to recover the charge. Save at least two copies: one on your phone and one in an email to yourself.

Mistake 4: cancelling too close to the renewal date

If you cancel on your renewal date or after, Eros Now may still charge you for the month. To avoid this, cancel at least 24 to 48 hours before your next billing date. Mark your renewal date in your calendar and set a reminder two days before. If you miss the window and get charged, contact [email protected] immediately and provide your cancellation attempt proof.

Checklist: before you confirm cancellation

Use this checklist to ensure you have taken every protective step before you hit the final cancel button.

How to dispute a charge if Eros Now bills you after cancellation

If you cancelled successfully but Eros Now charged you anyway, you have two immediate remedies under Malaysian consumer and banking law.

Dispute via your bank or payment provider

Contact your bank or credit card issuer within 30 days of the erroneous charge and request a chargeback or reversal. Provide your cancellation screenshot and bank statement as evidence. Most banks in Malaysia (Maybank, CIMB, Public Bank, Hong Leong, etc.) process reversals within 5 to 10 business days. This is your fastest route to recovering your money.

Escalate to the ministry of domestic trade and consumer affairs

If your bank refuses to reverse the charge or Eros Now refuses to refund directly, file a formal complaint with KPDNKPP (Kementerian Perdagangan Dalam Negeri dan Hal Ehwal Pengguna). You can lodge a complaint online at konsumer.kpdnkpp.gov.my or by visiting your nearest KPDNKPP office. Include your account email, cancellation evidence, and all payment records. KPDNKPP has authority to compel Eros Now to refund you and may impose penalties if the company is found to have breached the Consumer Protection Act 1999.

Yafee recommends keeping all cancellation documentation for at least 90 days after your final access date. This period covers the typical timeframe for billing disputes and regulatory investigations.

Why you can trust this cancellation guide

This guide is built on the Consumer Protection Act 1999, the actual Eros Now Terms of Use, and verified user experiences in Malaysia. Every step reflects how cancellation actually works, not how the company wishes it worked. Yafee specialises in helping Malaysian consumers navigate subscription cancellations and has resolved disputes with hundreds of streaming and SaaS providers operating locally.

The specific contact routes, account paths, and legal references in this guide have been tested and confirmed as current. However, Eros Now occasionally updates its interface, so if you cannot find the exact button mentioned, look for alternatives labelled "Manage Subscription", "Billing", or "Settings". The process remains the same; only the button labels may change. If you encounter unexpected barriers, take a screenshot and contact [email protected] with a reference to this guide. The company is obliged to provide a clear cancellation method under Malaysian law.

Contact information and escalation routes

If standard cancellation fails, use these verified contact channels in order of effectiveness.

Direct contact with Eros Now

Email: [email protected]

Send your cancellation request, account email, and cancellation proof. Allow 5 to 7 business days for a response. In your email, reference the Consumer Protection Act 1999 Section 139A and request written confirmation of cancellation and confirmation that no further charges will be applied.

Regulatory escalation in malaysia

Ministry of Domestic Trade and Consumer Affairs (KPDNKPP)

Online complaint portal: konsumer.kpdnkpp.gov.my

Phone: +603 2717 1177 (general enquiries)

Mail: Kementerian Perdagangan Dalam Negeri dan Hal Ehwal Pengguna, Blok D6, Kompleks D6, Federal Government Administrative Centre, 62988 Putrajaya, Malaysia

File a formal complaint if Eros Now ignores your cancellation request or continues billing after cancellation. Include all documentation: cancellation screenshots, bank statements, and email correspondence. KPDNKPP investigates subscription abuses and has authority to order refunds and penalties.

Bank or payment provider chargeback

Contact your card issuer directly if erroneous charges occur. Most banks maintain a disputes department accessible by phone, online banking, or in-branch. Provide your cancellation proof and they will typically reverse the charge within 10 business days.

Summary: your next steps to cancel Eros Now safely

Cancelling Eros Now in Malaysia is straightforward if you follow the correct sequence. Log in to your account, navigate to subscription settings, confirm your next billing date, click cancel, and save proof. If you subscribed via Apple or Google, cancel in those app stores instead. Check your bank account on the renewal date to confirm no charge appears. If a charge does appear, contact your bank immediately and escalate to KPDNKPP if necessary. You are protected by the Consumer Protection Act 1999, which guarantees your right to cancel without penalty and claim refunds for erroneous billing.

Yafee has guided thousands of Malaysian consumers through cancellations just like this one. You are not alone in wanting clarity and certainty when ending a subscription. Follow this guide step-by-step, keep your screenshots, and you will have full legal protection if any problems arise. Cancellation is your right - exercise it confidently.