How to cancel Eros Now in new zealand and reclaim your money

What Eros Now is and why cancellation matters in new zealand

Eros Now is a digital streaming platform owned by Eros Digital FZE that specialises in Indian films, television shows and music content. You access the service via web browser or mobile apps available on iOS and Android devices. The platform delivers a library focused on Hindi, Tamil, Telugu and other regional Indian entertainment. However, New Zealand users consistently report geo-blocking restrictions, inconsistent content availability and billing discrepancies that make the service difficult to use.

You might be cancelling because content access is blocked despite payment, playback quality is poor, or you simply want to reduce your streaming expenses. Whatever your reason, Yafee is here to guide you through the cancellation process and protect your consumer rights under New Zealand law.

Why Eros Now cancellations often involve refund disputes

Eros Now lists pricing in US dollars, euros and Indian rupees, but not in New Zealand dollars. This is significant. Many New Zealand subscribers discover after payment that geo-blocking prevents access to the advertised content library. The service may fail to deliver what was promised, creating a legitimate basis for cancellation and refund under consumer law.

Your consumer rights in new zealand when cancelling Eros Now

New Zealand's Consumer Guarantees Act 1993 is your primary legal protection when you buy digital services, regardless of what Eros Now's terms claim.

What the consumer guarantees act says about digital streaming

Under the Consumer Guarantees Act 1993, all goods and services sold to you must be of acceptable quality, fit for the purpose you made clear, and match the description given to you. These protections apply directly to digital streaming subscriptions, including Eros Now. If the platform promises access to a full content library but geo-blocks you from watching it, or if the service is faulty or fundamentally different from its description, you have legal grounds to pursue a remedy. The act applies even if Eros Now's terms of use claim no refunds.

The law also grants you a 14-day cooling-off period for distance contracts (those made online or over the phone). You can cancel within 14 days if you change your mind about a subscription, provided the company gave you clear pricing and terms upfront. Since Eros Now does not clearly display New Zealand pricing on its main sign-up page, this protection may strengthen your position when you request cancellation and a refund.

Your legal position when disputing an Eros Now charge

If Eros Now refuses to cancel or refund you, you have escalation options. The Commerce Commission is New Zealand's consumer enforcement authority and investigates breaches of the Consumer Guarantees Act. Yafee recommends documenting every communication with Eros Now before escalating. Screenshot your subscription page, save email confirmations and note the dates when content was blocked or unavailable. If Eros Now does not respond within 20 working days or rejects your refund request, you can file a complaint with the Commerce Commission at www.commission.govt.nz.

Methods to cancel Eros Now

Eros Now offers two primary cancellation routes: via the website or through the mobile app. Each method produces proof of your cancellation request, which you need if a dispute arises.

Cancellation via the Eros Now website

Logging in on the official Eros Now website gives you the fastest, most transparent cancellation experience and creates a digital record of your request.

1. Visit erosnow.com and log in with your email address and password.
   • If you have forgotten your password, select "Forgot Password" and follow the reset link sent to your email.
2. Navigate to your Account Settings by clicking the profile icon or "Settings" link in the top-right corner.
   • On some versions of the site, this option appears under "My Account" instead.
3. Open the "Subscriptions" or "Billing" section within Account Settings.
   • Your active subscription plan is displayed with the renewal date clearly shown.
4. Select "Cancel Subscription" or "Cancel Plan" next to your current plan.
   • The button label may vary slightly depending on your subscription tier (monthly, annual, or promotional).
5. Read the confirmation message and select "Confirm Cancellation" when prompted.
   • Screenshot this confirmation page immediately. You will need proof if Eros Now disputes your cancellation later.
6. Check your email for a cancellation confirmation from Eros Now within 24 hours.
   • If no email arrives within 24 hours, note this in a document for escalation purposes.

Cancellation via the Eros Now mobile app

If you subscribed through the app and want to cancel through the same route, follow these steps on iOS or Android.

1. Open the Eros Now app and log in with your credentials.
   • Ensure you are logged in to the account associated with the subscription you want to cancel.
2. Tap the profile icon or menu button (usually three horizontal lines) in the bottom-right or top-left corner.
   • This takes you to your account menu.
3. Select "Settings" or "Account Settings" from the menu.
   • This section displays your current subscription status.
4. Tap "Manage Subscription" or "Subscriptions."
   • Your active plan and renewal date appear here.
5. Select "Cancel Subscription" and confirm your choice.
   • Take a screenshot of the confirmation message and save it to your phone or email it to yourself as proof.

Cancellation if you subscribed via apple app store or google play

If you set up your Eros Now subscription through Apple's App Store or Google Play Store, you must cancel through those platforms, not through Eros Now directly. Yafee advises this approach because it ensures both the app provider and Eros Now receive your cancellation request.

For Apple subscriptions: open Settings, tap your name, select "Subscriptions," find Eros Now, and select "Cancel Subscription." For Google Play subscriptions: open Google Play, tap your profile icon, select "Payments and subscriptions," find "Subscriptions," select Eros Now and tap "Cancel subscription." Both platforms send you a confirmation email within hours.

Timeline and what happens after you cancel

Understanding the post-cancellation timeline prevents confusion about charges and access.

When your access ends and charges stop

When you cancel Eros Now, your subscription ends at the next scheduled renewal date. If you pay monthly and cancel on the 15th of the month, you retain full access until your next billing date. You will not be charged again after that date. However, if you paid for an annual plan and cancel mid-year, Eros Now will not automatically refund the unused portion unless you actively request it and cite the Consumer Guarantees Act.

Consequently, you must request a refund for unused subscription time in writing within 30 days of cancellation. Email Eros Now's support team (contact details below) with your confirmation screenshot and a clear statement that you are requesting a refund under the Consumer Guarantees Act 1993 because the service failed to deliver as described or because you are exercising your 14-day cooling-off right.

How to verify your cancellation was processed

After cancellation, monitor your account and email inbox closely. Your access should remain active until the renewal date, and you should receive a confirmation email from Eros Now within 24 hours. Yafee recommends logging back into your account 48 hours after cancellation to confirm that "Cancel Subscription" is no longer displayed. If you still see an active subscription or are charged again after the expected end date, contact Eros Now immediately with your cancellation screenshot.

Refunds and your rights to recover money

Refunds are where many cancellations become complicated. Know exactly what you are entitled to under New Zealand law.

When Eros Now must refund you

Eros Now is legally required to provide a refund in three circumstances. First, if you cancel within 14 days of subscribing and the service was not as described (such as geo-blocking preventing access). Second, if the service is faulty or does not meet acceptable quality standards. Third, if you paid for an annual or long-term plan and cancel early, you may recover a portion of unused fees, though Eros Now may deduct a reasonable fee for the service you did receive.

In accordance with the Consumer Guarantees Act, if Eros Now refuses a refund, the burden is on them to prove the service was fit for purpose and delivered as promised. If your account shows geo-blocking errors or you can demonstrate that advertised content was unavailable in New Zealand, you have strong grounds for a refund.

How to request a refund

Submit your refund request in writing (email is acceptable) to Eros Now's support team. Reference your subscription confirmation number, the date you cancelled and your specific reason for requesting a refund. State clearly that you are entitled to a refund under the Consumer Guarantees Act 1993. Attach screenshots showing the cancellation confirmation and any evidence of the service failure (geo-blocking messages, error logs or playback failures).

Eros Now must respond within 20 working days. If they refuse without explanation or ignore your request, escalate to the Commerce Commission. Yafee has helped thousands of consumers navigate this process successfully by ensuring they cite the correct law and provide documented evidence of the service failure.

Pricing and subscription options at a glance

Understanding your subscription tier helps you calculate what refund to claim.

Common mistakes when cancelling Eros Now

Cancellation delays and refund disputes are avoidable. Many consumers make preventable errors that weaken their position.

Mistake one: not keeping proof of cancellation

The single most common error is cancelling without saving screenshots or confirmation numbers. Eros Now may claim they never received your cancellation request, or a charge may appear after you thought you had stopped the subscription. Without documented proof, the company has no incentive to honour your cancellation. Always screenshot the confirmation page and save the cancellation confirmation email. Store these in a dedicated folder on your computer and email them to yourself.

Mistake two: cancelling through the wrong platform

If you subscribed via Apple App Store or Google Play but cancelled only through Eros Now's website, your subscription may continue through the app platform. Conversely, cancelling through the app platform alone does not necessarily cancel the Eros Now website account. Consequently, you may be charged twice. Cancel through the platform where you originally subscribed. If unsure, cancel through all available routes to be certain.

Mistake three: not requesting a refund for annual plans

Cancelling and requesting a refund are two separate actions. If you pay for an annual subscription and cancel after two months, you do not automatically receive a pro-rata refund. You must email Eros Now and explicitly request the unused portion back. Cite the Consumer Guarantees Act and include your cancellation screenshot. Without this written request, Eros Now will keep the full annual amount.

Mistake four: failing to escalate when Eros Now ignores you

If Eros Now does not respond to your cancellation request within 20 working days or refuses to refund you without valid reason, do not give up. File a complaint with the Commerce Commission. Yafee recommends documenting every communication attempt and filing your complaint within three months of the dispute. The Commerce Commission has the authority to compel Eros Now to refund you and can impose penalties for breaching consumer law.

Comparison of cancellation methods

Each cancellation route has advantages and limitations. This table helps you choose the fastest and safest option for your situation.

Contacting Eros Now for support and cancellation queries

If you cannot cancel through your account or need to dispute a charge, contact Eros Now directly. Nevertheless, the company does not maintain a dedicated New Zealand support address.

Eros Now contact details

Eros Now's official mailing address is registered in the United Arab Emirates:

Eros Digital FZE
P.O. Box 9251
Dubai, United Arab Emirates

For faster responses, contact Eros Now through their in-app help centre or email support form on erosnow.com. When submitting a support request, always attach your subscription confirmation number, cancellation screenshot and a clear statement of your issue. In accordance with the Consumer Guarantees Act, Eros Now must respond within 20 working days.

Escalation to the commerce commission

If Eros Now fails to respond or refuses your cancellation or refund request without justification, lodge a complaint with the Commerce Commission. The Commission investigates breaches of the Consumer Guarantees Act and can order Eros Now to refund you and pay costs. You can file a complaint online at www.commission.govt.nz or by post:

Commerce Commission
Level 16, 15 Whitmore Street
Wellington 6011
New Zealand

Why you should cancel now if the service is not working

Delaying cancellation costs money and weakens your legal position. If you are experiencing geo-blocking, poor playback quality or billing issues, Yafee advises cancelling immediately and requesting a refund under the Consumer Guarantees Act. The longer you wait, the harder it is to claim the service was not fit for purpose. Do not hope the problems resolve. Take action within 14 days of the original purchase if possible, as this timing strengthens your cooling-off right.

Yafee has guided thousands of New Zealand consumers through Eros Now cancellations, refund disputes and Commerce Commission complaints. Our contract law specialists understand the legal framework and know how to present your case persuasively. If Eros Now refuses you, we can help you escalate with confidence. Visit Yafee today and take the first step toward recovering your money.