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Frequently asked questions
Cancel Visme: Step-by-Step Guide
How to cancel Visme in malaysia and avoid recurring charges
What Visme is and why cancellation matters
Visme is a cloud-based design platform that lets you create slides, infographics, reports, and branded visuals without installing software on your computer. The service runs on a subscription model, which means you pay monthly or yearly for access to premium templates, export options, storage, and artificial intelligence credits. If you subscribed to Visme and now want to stop paying, you need to understand your cancellation rights and the exact steps to take, because the platform does not always make the exit process obvious.
How visme's subscription tiers work
Visme offers a free Basic plan that requires no credit card. Once you upgrade to a paid plan, the company charges you automatically each month or year until you cancel. The Starter plan costs approximately RM 58.00 per month (USD 12.25), while the Pro plan runs to roughly RM 116.00 per month (USD 24.75). Many Malaysian users discover they are being charged only when they see the transaction on their bank statement, because the renewal happens silently in the background.
The paid tiers unlock premium design assets, more export formats (such as MP4 video), higher file storage limits, team collaboration features, and monthly artificial intelligence credits. If you signed up for a single project, one pitch presentation, or a school assignment, you may not need the premium features after that task is complete. Cancelling before the next billing cycle prevents unnecessary charges from accumulating.
Why malaysian users should cancel early
If you subscribed through the Visme website, the App Store, or Google Play, your renewal date is fixed. Waiting until the last moment to cancel means you risk being charged if the system processes your renewal before your cancellation takes effect. Furthermore, Visme's support material does not clearly state how long you retain access to your files after cancellation, so downloading your work beforehand is a smart precaution. At Yafee, we recommend you take action as soon as you decide the service is no longer worth the cost.
Your legal position under malaysian consumer protection law
Your right to cancel a subscription service is protected under the Consumer Protection Act 1999 (CPA 1999), Malaysia's primary consumer legislation. This law requires that companies provide you with a clear way to cancel, and they cannot force you into an indefinite auto-renewal without your explicit ongoing consent.
What the consumer protection act 1999 guarantees you
Under the CPA 1999, you have the right to fair contract terms. This includes the right to terminate a service agreement when you no longer wish to continue. The law applies to all contracts made with businesses, including digital subscriptions. If Visme makes cancellation deliberately difficult or hidden, that may breach the transparency requirements in the CPA 1999.
Furthermore, the Malaysian Ministry of Domestic Trade and Consumer Affairs (KPDNHEP) enforces consumer rights. If Visme refuses to cancel your subscription, charges you after you have cancelled, or makes the cancellation process unreasonably obscure, you can lodge a complaint with KPDNHEP. The agency can investigate and, if necessary, take enforcement action against the company.
Your legal position in brief
You have the right to cancel your Visme subscription at any time. The company must stop charging you on your next billing cycle once you have submitted a valid cancellation request. If Visme continues to charge you after cancellation, contact your bank or payment provider to dispute the charge, and escalate your complaint to KPDNHEP if the company does not refund you.
Pricing and subscription plans at a glance
Understanding what you are paying for helps you decide whether to cancel or downgrade. The table below shows Visme's main plans and their approximate monthly cost in Malaysian ringgit.
| Plan | Monthly cost (MYR) | Key features | Best for |
|---|---|---|---|
| Basic (free) | RM 0.00 | Core design tools, limited templates, standard storage | Occasional users, personal projects |
| Starter | RM 58.00 | Premium templates, video export, 100 GB storage, AI credits | Small teams, freelancers |
| Pro | RM 116.00 | All Starter features, team seats, advanced analytics, priority support | Growing businesses needing collaboration |
| Business | Custom quote | Everything in Pro, white-label options, dedicated account manager | Enterprise clients |
These prices are approximate conversions based on the USD list prices. Actual charges may vary depending on your local payment method and currency fluctuations. Always check your account dashboard in Visme to see your exact billing amount before you cancel.
How to cancel Visme step by step
Cancellation works differently depending on whether you subscribed directly on Visme's website, through the App Store, or via Google Play. Follow the correct method for your subscription source to ensure your cancellation is processed.
Prepare your account before you cancel
Before you press the cancel button, take a few minutes to protect your work and gather evidence. Screenshot your current subscription page showing the plan name, billing date, and cost. Write down the next billing date in your calendar. Download any presentations, graphics, or projects you may need later, because Visme does not clearly explain whether you can access or re-export files after premium access ends.
Check also whether you can downgrade to the Basic free plan instead of cancelling entirely. If you use Visme occasionally, downgrading may be simpler than cancelling and re-subscribing later. This step takes only a few minutes but can save you headaches.
- Log in to your Visme account
- Use your email address and password
- If you have two-factor authentication enabled, enter the code from your authenticator app or email
- Open your account settings
- Click the Workspace name at the top left of your dashboard
- Select Settings from the dropdown menu
- Verify your current plan and billing date
- Look for a Billing or Subscription section
- Take a screenshot of the page showing your plan name, cost, and next renewal date
- Download your active projects
- Return to your dashboard
- Open each project you want to keep
- Use the Export or Download option to save files in your preferred format (PDF, MP4, PNG, or PPT)
- Save these files to your computer or cloud storage
Cancel your Visme subscription from the web
If you signed up on the Visme website (www.visme.co), use the web portal to cancel. This is the most direct method and creates a clear record of your cancellation request.
- Log in to Visme at www.visme.co
- Use your registered email and password
- Navigate to Workspace Settings
- Click your Workspace name in the top left corner
- Select Settings from the dropdown
- Find the Cancel Subscription option
- In Workspace Settings, look for a Billing or Subscription section
- Scroll until you see Cancel Subscription or a similar button
- Click it
- Confirm your cancellation in the pop-up window
- Visme will show a confirmation message warning you that you will lose premium features
- Read the message carefully and click the button that says something like "Yes, cancel my subscription" or "Confirm cancellation"
- Do not click outside the pop-up unless you want to abort
- Complete the exit survey if prompted
- Visme may ask you why you are cancelling (optional feedback)
- You can answer or skip this section
- Click Submit or Finish to complete the process
- Verify cancellation
- Return to your Workspace Settings
- Confirm that the Cancel Subscription button is no longer visible or that your plan shows as Cancelled
- Check your email for a cancellation confirmation message from Visme
Cancel your Visme subscription via the app store
If you subscribed to Visme through Apple's App Store on an iPhone or iPad, you must cancel through the App Store, not through the Visme app itself. This is because Apple manages all App Store subscriptions.
- Open the App Store on your iPhone or iPad
- Tap the App Store icon on your home screen
- Go to your Account
- Tap the person icon in the bottom right corner
- Select Account from the menu
- Find Visme in your Subscriptions
- Tap Subscriptions
- Scroll through the list until you see Visme
- Tap Visme
- Cancel the subscription
- Tap Cancel Subscription or Remove
- Apple will ask you to confirm
- Tap Confirm Cancellation or a similar button
- Check for a confirmation message
- Apple will show you the cancellation date
- Your Visme access will end on that date
- Check your email for a confirmation from Apple
Cancel your Visme subscription via google play
If you subscribed through Google Play on an Android device, Google manages your subscription. Cancellation happens in the Google Play app or website, not in the Visme app.
- Open the Google Play Store app on your Android device
- Tap the Google Play Store icon
- Go to your Account
- Tap the menu icon (three horizontal lines) in the top left
- Select Account
- Find your Subscriptions
- Tap Subscriptions
- Look for Visme in the active subscriptions list
- Tap Visme
- Cancel the subscription
- Tap Cancel Subscription
- Choose a reason (optional)
- Tap Continue to confirm
- Verify your cancellation
- Google will show you the cancellation effective date
- Return to your Subscriptions list to confirm Visme is no longer listed as active
- Check your email for confirmation from Google Play
Refunds and what happens after you cancel
Cancellation and refunds are two separate actions. Understanding the difference protects you from losing money unnecessarily.
Do you get a refund when you cancel
Most subscription services, including Visme, do not offer pro-rata refunds for unused time. This means if your next billing date is in 20 days and you cancel today, you have already paid for the full month and will not receive money back for those 20 unused days. Your cancellation stops future charges, but does not return past payments.
However, if you were charged in error, charged twice in the same month, or charged after you submitted a valid cancellation request, you may have grounds for a refund. In those cases, contact Visme support first. If the company refuses to refund you, you can ask your bank or payment provider to reverse the charge, or lodge a complaint with KPDNHEP.
What happens to your files and access after cancellation
Visme's official documentation does not clearly state your post-cancellation rights to your files. In practice, most users can still access and view their projects after cancellation, but may lose the ability to export files in premium formats (such as video). Download everything you need before your cancellation takes effect to avoid losing work.
After your billing cycle ends on your cancellation date, your account will revert to the Basic plan features. You will not be charged again unless you manually upgrade or re-subscribe.
Common mistakes to avoid when cancelling Visme
Many Malaysian users cancel incorrectly and end up being charged again. You can avoid these pitfalls with a little care.
Stopping halfway through the process
The Visme cancellation workflow includes confirmation steps and sometimes a feedback survey. Some users believe they are done after clicking the first Cancel button and do not complete the final confirmation. This leaves your subscription active. Always proceed through every screen until you see a final confirmation message stating your subscription is cancelled.
Cancelling in the wrong place
If you subscribed through the App Store or Google Play, cancelling in the Visme app does not work. You must cancel in the store app itself. Conversely, if you subscribed on the Visme website, you must cancel there, not on your mobile device's app store. Check where you originally signed up and cancel in that same location.
Not saving cancellation confirmation
After you cancel, take a screenshot of the confirmation page and save any confirmation email from Visme or your payment provider. If Visme charges you again after cancellation, this evidence proves you cancelled and supports your case when you contact your bank or KPDNHEP.
Forgetting to check your bank statement
Even after you cancel, watch your bank or payment card statements for the next two billing cycles. If a charge appears after your cancellation date, contact Visme immediately with proof of your cancellation, and ask for a refund. If they do not respond within 14 days, escalate to your bank.
What to do if Visme charges you after cancellation
If you cancelled but Visme charged you anyway, take action quickly. You have consumer protection rights in Malaysia that support you here.
Contact Visme support with proof
Email Visme's support team with screenshots of your cancellation confirmation, your bank statement showing the unwanted charge, and your payment receipt. Ask for an immediate refund. Visme should respond within 14 days. Most companies will refund you if you provide clear evidence of cancellation.
Dispute the charge with your bank
If Visme does not refund you within 14 days, contact your bank and ask them to reverse or dispute the charge. Explain that you cancelled the subscription but were charged anyway. Your bank can investigate and, in most cases, will return the money to you. This process typically takes 7 to 30 days.
File a complaint with KPDNHEP
If your bank declines the dispute or Visme refuses to communicate, lodge a formal complaint with the Ministry of Domestic Trade and Consumer Affairs (KPDNHEP). You can file online at www.kpdnhep.gov.my or visit your nearest KPDNHEP office. Include all documentation: your cancellation proof, bank statements, and email correspondence with Visme. KPDNHEP has authority to take action against the company on your behalf.
Whether to cancel or downgrade instead
Before you cancel, consider whether downgrading to the free Basic plan might work better for you. Downgrading lets you keep your files and access to the Visme editor, but removes all premium features and charges.
| Action | Cost | Access to files | Export options | Best choice if |
|---|---|---|---|---|
| Keep Paid Plan | RM 58-116+ monthly | Full access | All formats | You use Visme regularly |
| Downgrade to Basic | RM 0.00 | Full access | Limited formats | You use Visme occasionally |
| Cancel entirely | RM 0.00 | Limited access | Limited formats | You will not use Visme again soon |
If you might use Visme again in the future, downgrading to Basic saves you from paying the cancellation-reactivation penalty (if there is one) and keeps your workspace and projects intact. Yafee recommends reviewing your actual project activity over the past 3 months to decide. If you have not opened Visme in 90 days, cancelling is the better choice.
Checklist before and after cancellation
Use this checklist to make sure you cancel correctly and protect yourself from unexpected charges.
- Check where you subscribed (web, App Store, or Google Play)
- Note your current plan name and next billing date
- Take screenshots of your subscription page
- Download all active projects in the formats you need
- Cancel in the correct location (web portal, App Store, or Google Play)
- Complete the entire cancellation workflow, including confirmation
- Screenshot or save the cancellation confirmation message
- Save any confirmation email from Visme or your payment provider
- Wait 2-3 days, then check your Workspace Settings to confirm cancellation
- Monitor your bank statement for the next two billing cycles
- If charged after cancellation, contact Visme with proof within 7 days
- If Visme does not refund you, dispute the charge with your bank
- If the dispute is rejected, file a complaint with KPDNHEP
Summary and next steps
Cancelling Visme in Malaysia is straightforward if you follow the correct steps for your subscription method. The Consumer Protection Act 1999 protects your right to cancel, and KPDNHEP enforces that right if the company tries to prevent you from leaving or continues to charge you after cancellation.
Your legal position is strong. Download your work now, cancel in the correct location, save your confirmation, and monitor your bank statements. If anything goes wrong, Yafee has helped thousands of consumers cancel unwanted subscriptions and recover unauthorised charges by documenting their steps and knowing their rights. You are not alone in this process, and the law backs you up.
For further support, contact KPDNHEP at www.kpdnhep.gov.my or visit the Putrajaya head office at Aras 5, Block B, Pusat Khidmat Negara, 62988 Putrajaya, Malaysia. Yafee remains your go-to resource for understanding how consumer law applies to digital subscriptions, and we are here to help you navigate cancellations with confidence and clarity.