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Cancel Visme: The Right Way to Reclaim Your Money
How to cancel your Visme subscription and reclaim your money in australia
What Visme is and why you might want to cancel
Visme is a cloud-based design platform that enables you to create presentations, infographics, reports and animated videos without requiring specialised software knowledge. The service operates on a freemium model, where basic features remain free, but paid subscriptions unlock premium templates, increased storage, team collaboration tools and advanced export options.
You may be considering cancellation because the platform no longer fits your workflow, you have found a more affordable alternative, or you are being charged without active use. Yafee has guided thousands of Australian consumers through subscription cancellations, and this guide will walk you through every step whilst explaining your legal rights under Australian Consumer Law.
Visme's pricing structure in australia
Visme offers four subscription tiers, each with progressively more advanced features and storage allowances. The company bills monthly or annually, with automatic renewal unless you cancel before the renewal date. Understanding your current plan and payment cycle is essential before initiating cancellation.
| Plan | Key features | Approximate cost (AUD) |
|---|---|---|
| Basic | 100 MB storage, limited templates, public projects only | Free |
| Starter | Premium asset access, 500 MB storage, downloads enabled | A$18-22 per month |
| Pro | Brand kit, team collaboration, 50 GB storage, advanced exports | A$37-45 per month |
| Business | All Pro features plus SSO, priority support, unlimited teams | A$70+ per month |
Annual billing typically offers a discount of 20 to 30 percent compared to month-to-month payment. If you paid for an annual subscription and wish to cancel early, your refund eligibility depends on Visme's cancellation policy and the protections afforded to you under Australian Consumer Law, which we explore in detail below.
When to keep or cancel your subscription
Keep your subscription if you actively use Visme for client work, ongoing team projects or regular content creation tasks. Cancel if you no longer use the platform, have switched to a competitor, or are being charged for features you do not need.
Your decision becomes clearer once you understand the refund timeline and your consumer protections. Yafee recommends reviewing your last three months of bank statements to confirm your current charges and whether they align with your chosen plan.
Your consumer rights and what they mean for you
Australian Consumer Law grants you specific protections when you purchase digital services like Visme, regardless of whether you cancel due to personal preference or because the service fails to meet your expectations.
Key protections under australian consumer law
The Australian Consumer Law, as part of the Competition and Consumer Act 2010, requires that digital goods and services must be fit for purpose and of acceptable quality. If Visme fails to deliver on these promises-for example, if the platform becomes unavailable or misrepresents its features-you have a legal right to a remedy, which may include a refund or service replacement.
Furthermore, if you purchased Visme through a third-party app store such as the Apple App Store or Google Play Store, you may have separate cancellation rights governed by that store's own refund policy, which sometimes provides more generous protection than direct purchases from Visme's website.
Cooling-off period and your 14-day right of withdrawal
Australian Consumer Law provides a 14-day cooling-off period for most online purchases made from a distance seller. This means you can request a refund within 14 days of purchase if you change your mind, provided the digital service has not been substantially used or accessed.
This right applies if you purchased Visme directly from the company's website. However, if you bought through an app store, that store's refund policy may modify or supersede this 14-day window. Apple typically allows 14 days for refund requests on App Store subscriptions, whilst Google Play offers a similar period. Check your original receipt to determine your purchase date and which platform you used.
Your legal position regarding cancellation
As an Australian consumer, you hold the following legal position: you may cancel your Visme subscription at any time, and you are entitled to a refund of unused portion of your subscription if you cancel within 14 days of purchase and have not substantially used the service. If Visme refuses to process your cancellation or refund, you may lodge a complaint with the Australian Competition and Consumer Commission (ACCC) or your state or territory consumer protection authority, which has the power to enforce consumer rights and compel refunds where warranted.
Methods to cancel your Visme subscription
Visme provides multiple cancellation pathways, though the most reliable method remains a formal written request sent to the company's registered address.
Cancellation via your account settings
Log in to your Visme account and navigate to the account settings or billing section. Look for a "Cancel subscription" or "Manage subscription" option. Many SaaS platforms allow immediate self-service cancellation through this route. If this option is unavailable or you encounter an error, proceed to the next method.
Cancellation via email support
Send a formal email to Visme's support team at [email protected]. In your email, include your full name, account email address, subscription plan details and a clear statement that you wish to cancel your subscription effective immediately. Request written confirmation of your cancellation and note the date and time of your request. Retain this email and any response for your records, as it serves as evidence if a dispute arises.
Cancellation via live chat or contact form
Use Visme's live chat feature on their website or submit a cancellation request through their online contact form. Document the chat transcript or save a screenshot of your submission. Follow up with an email to [email protected] referencing your chat or form submission to create a paper trail.
Formal written cancellation by post
If you require the highest level of proof or if Visme does not respond to email or chat requests, send a formal cancellation letter by registered post. This method is recommended for annual subscriptions or disputed charges, as it creates dated, verifiable evidence of your cancellation intent.
How to cancel your Visme subscription step-by-step
Follow these precise steps to cancel your subscription and ensure your request is processed without delay.
Step 1: gather your account information
Collect the following details before you initiate cancellation:
- Your full name as it appears on your Visme account
- Email address associated with your account
- Your current subscription plan (Starter, Pro or Business)
- Billing cycle (monthly or annual)
- Next renewal date (visible in account settings or latest invoice)
- Order number or invoice reference (if available)
Step 2: choose your cancellation method and initiate the request
Select the most appropriate method from those listed above. If you are cancelling within 14 days of purchase and seek a refund, use email or registered post to create a documented record. Use the following template for your written request:
Subject: Cancellation of Visme subscription - account [your email address]
I am writing to formally cancel my Visme subscription effective immediately. My account email is [your email], and my current plan is [Starter/Pro/Business], billed [monthly/annually]. My next renewal date is [date]. Please confirm cancellation and provide details of any refund due. I request a response within 5 business days.
Step 3: document your request
Save the following evidence:
- A copy of your cancellation email with sent timestamp
- The live chat transcript or contact form submission confirmation
- A registered post receipt and item number (if posting)
- Screenshots of your account settings showing your current plan and next renewal date
- Copies of recent invoices showing your charges
Store these documents in a secure folder on your computer or cloud drive. You may require them to support a refund claim or dispute with the ACCC if Visme does not honour your cancellation.
Step 4: wait for confirmation and monitor your bank account
Visme typically confirms cancellation within 2 to 5 business days. You should receive an email confirming that your subscription is cancelled and no further charges will apply. Check your bank or credit card statement 7 to 10 days after cancellation to ensure no additional charges appear on your next billing cycle.
Step 5: follow up if you do not receive confirmation
If you do not hear from Visme within 5 business days, send a follow-up email to [email protected] referencing your original cancellation date and request number. If the company continues to ignore your request or processes additional charges after your cancellation date, escalate the matter to the ACCC complaint portal or your state consumer protection office.
Refund eligibility and processing timeframes
Your refund entitlement depends on when you made your purchase and whether you have substantially used the service.
Refunds within the 14-day cooling-off period
If you purchased Visme within the last 14 days and have not substantially accessed or used the platform, you are entitled to a full refund under Australian Consumer Law. Email your refund request to [email protected], citing the 14-day cooling-off period. Processing typically takes 7 to 14 days, though Yafee recommends allowing up to 21 days for the funds to appear in your account, particularly if you paid by credit card.
Refunds after 14 days
Cancellations requested after the 14-day period are treated as subscription terminations rather than refunds. Consequently, you forfeit any unused portion of your subscription. However, if you paid for an annual plan and Visme's terms of service permit early cancellation refunds, you may be entitled to a pro-rata refund of the unused months. Contact [email protected] and reference Visme's published cancellation policy or terms of service to determine your eligibility.
Refunds for service failure or non-performance
If Visme has failed to deliver the service, experienced prolonged downtime or misrepresented its features, you may claim a refund regardless of the 14-day period. In these circumstances, cite the Australian Consumer Law requirement that services must be of acceptable quality and fit for purpose. Submit your refund claim in writing to [email protected] with evidence of the service failure (e.g. screenshots, error messages, downtime reports).
Processing timeline and what to expect
Visme processes refunds to the original payment method within 7 to 21 days of approval. If you paid by credit card, your bank may take an additional 3 to 5 business days to credit the refund to your account. If you paid via PayPal or Apple Pay, processing is often faster (3 to 7 days). Monitor your bank statements and contact your bank if the refund does not appear within 21 days of Visme's approval.
Common mistakes to avoid when cancelling
Many Australian consumers inadvertently weaken their cancellation position by overlooking simple procedural steps. The good news is that these mistakes are entirely preventable if you follow the guidance below.
Failing to document your cancellation request
Do not rely on verbal cancellations or single-method requests. Always send a written email or formal letter and retain a copy. This creates undeniable proof that you initiated cancellation on a specific date. If Visme later charges you or disputes the cancellation, you will have evidence to support your position with your bank or the ACCC.
Cancelling through your payment provider instead of Visme
Contacting your bank or credit card provider to stop payments does not constitute a formal cancellation with Visme. Whilst payment blocking may prevent future charges, it does not satisfy your contractual obligation to notify the company of your intent to end the subscription. Yafee strongly advises cancelling directly with Visme in writing to avoid disputes and ensure proper account closure.
Not checking your account after cancellation
Log in to your Visme account 2 to 3 days after submitting your cancellation request to verify that your plan status has changed to "cancelled" or "inactive". If your account still shows an active subscription, immediately send a follow-up email to [email protected] with your original cancellation request date.
Ignoring renewal reminders
Some SaaS companies send renewal notices 7 to 14 days before your billing date. Do not assume that your cancellation has been processed simply because you requested it. If you receive a renewal email after requesting cancellation, follow up with Visme immediately and provide your cancellation request documentation.
Not following up on delayed refunds
If Visme approves your refund but it does not appear in your account within 21 days, contact your bank first to confirm whether the refund is pending on their end. Then email Visme again with your refund approval confirmation and ask for an updated timeline. Persistence is key to recovering disputed charges.
What to do after you cancel
Once your cancellation is confirmed, take the following steps to protect yourself and ensure a clean break from the service.
Confirm no further charges appear
Check your bank or credit card statement for 60 days following your cancellation date to ensure Visme does not process any additional charges. If an unwanted charge appears, contact your bank immediately to dispute the transaction and request a chargeback. Provide your cancellation documentation as evidence of your intent to terminate the subscription.
Deactivate integrations and revoke API access
If you connected Visme to other tools (e.g. Zapier, Google Drive or email marketing platforms), log in to those services and revoke Visme's access. This prevents the company from accessing your data after cancellation and reduces security risks.
Download and back up your work
Before cancellation is finalised, download all your Visme projects, designs and files in a format you can access independently (PDF, image or video). After cancellation, your access to these files may be restricted, and you will be unable to edit or retrieve them if you need to reference them later. Yafee recommends exporting everything within 5 days of your cancellation request.
Update any business listings or websites that reference Visme
If you mentioned Visme in your portfolio, case studies or marketing materials, update those references to reflect that you no longer use the platform. This prevents confusion amongst clients or prospects.
Pricing comparison and when to cancel
Understanding the true cost of your Visme subscription will help you decide whether to cancel or upgrade to a more cost-effective plan.
| Scenario | Monthly cost | Annual cost (approx.) | Cancellation action |
|---|---|---|---|
| Starter monthly plan, used regularly | A$18-22 | A$216-264 | Keep (good value) |
| Pro monthly plan, limited use | A$37-45 | A$444-540 | Consider cancelling (overspecified) |
| Annual Starter, cancelled after 4 months | A$18-22 | A$217-250 (remainder forfeited) | Cancel and claim pro-rata refund |
| Business monthly plan, heavy use | A$70+ | A$840+ | Keep (enterprise value) |
| Free plan only (no charges) | Free | Free | No action needed |
If you are paying for a Pro or Business plan but only use basic features available in Starter, downgrading is often cheaper than cancelling and restarting with a new account. Contact [email protected] to request a plan downgrade before cancelling entirely.
Common reasons to keep or cancel Visme
Your decision to cancel should align with your actual design and content needs.
Reasons to keep your subscription
Keep Visme if you use it weekly or more frequently for presentations, social media graphics, infographics or video projects. The platform's template library and collaboration features justify the monthly cost for active users. If you have team members relying on shared projects, the collaboration and SSO features in Pro or Business plans provide significant workflow benefits.
Reasons to cancel
Cancel if you have not logged in for more than 30 days, have switched to a free alternative (Canva, Figma), or find yourself paying for unused features. If your annual subscription renews in fewer than 60 days and you have used fewer than 5 projects, cancellation will save you money. Cancel also if you have discovered better value in a competing platform or if Visme's performance or feature set no longer meets your needs.
Escalation: what to do if Visme ignores your cancellation request
In rare cases, Visme may fail to process your cancellation or continue charging you despite your request.
Internal escalation
First, escalate within Visme by emailing a formal escalation request to [email protected], copying any customer service manager email address published on their website. Reference your original cancellation request, the date it was submitted and the fact that no confirmation has been received. Demand a response within 10 business days.
Credit card or payment provider dispute
Contact your bank or credit card provider and initiate a dispute or chargeback for any unauthorised charges that appear after your cancellation date. Provide your cancellation documentation and the dates of unwanted charges. Your bank will investigate and, in most cases, reverse the charge within 30 days.
ACCC complaint
If Visme continues to ignore your cancellation request and refuses to process refunds, lodge a formal complaint with the Australian Competition and Consumer Commission (ACCC) via their website at accc.gov.au. Include your cancellation documentation, evidence of charges, and copies of all communications with Visme. The ACCC has enforcement powers and can compel companies to refund consumers in breach of Australian Consumer Law. Yafee advises keeping this escalation path in reserve, as most disputes are resolved at earlier stages.
Address and contact information for formal cancellation
Use the following contact details for formal written cancellation requests:
Visme support email: [email protected]
For registered post cancellation, contact Visme to request their current registered office address, or consult the Australian Securities and Investments Commission (ASIC) Company Register if the company is registered in Australia. If Visme does not respond, send your letter to the address listed on your most recent invoice or billing statement.
Additional resources for australian consumers
If you need further guidance on your cancellation rights, contact your state or territory consumer protection authority or the ACCC. Yafee has helped thousands of Australian consumers navigate subscription cancellations, refunds and disputes with digital service providers. Whether you are contacting Visme yourself or escalating to the ACCC, keeping detailed records of all communications will strengthen your position and ensure your cancellation is processed without unnecessary delay.
Your consumer rights are protected by law, and Visme must honour your cancellation request and process refunds in accordance with Australian Consumer Law. If you follow the steps outlined in this guide and document your communications, you will successfully cancel your subscription and, where applicable, reclaim any refund you are entitled to receive.
Important warning
- Yafee cannot guarantee that the recipient will process your request.
- Yafee cannot guarantee the accuracy of content modified by the user.
- Yafee cannot prevent the recipient from disputing the legal scope.
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