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Frequently asked questions
Cancel Vidnoz: The Right Way
How to cancel Vidnoz and stop automatic charges in malaysia
What is Vidnoz and how billing works
Vidnoz is a cloud-based video creation platform that uses artificial intelligence to generate avatar videos, edit clips in your browser, and supply pre-built templates and voice libraries. The service operates on a freemium model, meaning you can start for free and upgrade to paid plans when you need features like 1080p export quality, extended video duration, or additional monthly credits.
The freemium structure and paid tiers
Most Malaysian users begin on Vidnoz's free plan, which includes basic video creation and 720p export resolution. Vidnoz's pricing page displays two main recurring subscription options: a Starter plan and a Business plan, with Enterprise pricing available on request for commercial clients. The company's terms of service state clearly that paid subscriptions renew automatically each billing cycle unless you cancel before the renewal date. No minimum contract period is imposed on self-service monthly plans.
What you pay for in each Vidnoz plan
| Plan | Monthly cost (approx. MYR) | Key features |
|---|---|---|
| Free | RM0 | 720p export, limited credits, basic avatars, browser editing |
| Starter | RM9.00 | 1080p export, monthly credits, extended duration, larger voice library |
| Business | RM13.50 | Priority support, higher credit allowance, advanced avatar options, custom branding |
| Enterprise | Custom | Sales-managed contract, bespoke features, dedicated account support |
Paying users typically subscribe for monthly credits to generate videos, access to the full avatar library, higher export quality, and longer video lengths. Vidnoz does not publish Malaysian ringgit as its native billing currency, so the ringgit figures above are conversions from US dollar pricing. This conversion approach means your final card charge may fluctuate slightly due to foreign exchange movement, payment processor markup, and tax handling by your bank or card issuer.
How Vidnoz handles customer support in malaysia
Vidnoz operates a support centre accessible via email at [email protected], but the company does not advertise a dedicated Malaysian telephone line or live chat service on its published support page. This lean support structure means you should document your cancellation request in writing and keep a copy of any confirmation email to protect yourself against billing disputes. Understanding this support limitation explains why many Malaysian users feel anxious about cancellation clarity-and why Yafee recommends taking screenshots before you proceed.
Your legal position and consumer protection rights
Your right to cancel a subscription like Vidnoz is protected under Malaysian consumer law, which grants you specific remedies and timescales for enforcement.
Consumer protection act 1999 and automatic renewal
Malaysia's Consumer Protection Act 1999 (revised) governs unfair contract terms and automatic renewal practices. The law imposes a duty on service providers to disclose the key terms of subscription contracts clearly-including the renewal date, the amount you will be charged, and the method to cancel. Vidnoz's terms do state that subscriptions renew automatically unless cancelled, but the practical cancellation path is not always obvious on the website or mobile app.
The Consumer Protection Act 1999 further protects you by requiring that cancellation requests be processed at no cost and within a reasonable timeframe. If Vidnoz continues to charge you after you have submitted a valid cancellation request, you have grounds to dispute the charge with your bank or card issuer and to lodge a complaint with the Federation of Malaysian Consumers Associations (FMCA) or the Ministry of Domestic Trade and Cost of Living (MDTCCL).
Your legal position
You hold the right to cancel your Vidnoz subscription at any time without penalty, provided you submit your cancellation request before your next billing date. Vidnoz must cease charging you after the current billing cycle ends. If the company charges you after you have cancelled, you may request a refund from Vidnoz directly or file a chargeback dispute through your bank under the Consumer Protection Act 1999. Yafee advises you to keep written proof of your cancellation request-screenshots, email confirmations, or in-app notification receipts-to support any refund or complaint action.
How to cancel Vidnoz before your next charge
Cancellation paths differ depending on where you bought your subscription: the Vidnoz website, the Apple App Store, or Google Play. Follow the procedure that matches your purchase channel to avoid failed cancellations and surprise charges.
Step 1: locate your subscription details and billing date
Before you initiate cancellation, you must identify when your subscription will next renew. Log into your Vidnoz account on the web or mobile app and navigate to your account settings or billing section. Take a screenshot showing your current plan name, the renewal date, and the payment method (debit card, credit card, or third-party platform). This evidence protects you if a billing dispute arises later.
- Open the Vidnoz website or app and log in with your username and password.
- Navigate to Account Settings or Profile (usually an icon in the top-right corner).
- Select Subscription, Billing, or Manage Plan.
- Capture a screenshot of the current plan, renewal date, and payment method.
- Note the exact date shown for the next billing cycle.
Step 2: cancel through the Vidnoz web account
If you subscribed directly via the Vidnoz website using a debit or credit card, cancel through your web account to ensure Vidnoz stops charging you immediately after the current billing cycle.
- Log into your Vidnoz account at the main website.
- Click on the Account or Profile icon in the top-right corner.
- Select Subscription, Billing, or Manage Subscription from the dropdown menu.
- Locate the active subscription and click Cancel Subscription or the equivalent button.
- Follow the prompts to confirm cancellation; Vidnoz will usually ask you to select a reason for leaving.
- Take a screenshot of the cancellation confirmation page.
- Check your email within 24 hours for a cancellation confirmation from [email protected].
Vidnoz will process your cancellation and stop all future charges at the end of your current billing period. You will retain access to your account and any exported videos until that final billing date expires. If you do not receive a confirmation email within 24 hours, send an email to [email protected] requesting written confirmation of your cancellation request.
Step 3: cancel an app store subscription (iOS)
If you subscribed to Vidnoz through Apple's App Store on an iPhone or iPad, you must cancel through your Apple ID settings, not through the Vidnoz app itself. This process overrides any Vidnoz account settings.
- Open the Settings app on your iPhone or iPad.
- Tap your name at the top of the Settings menu.
- Select Subscriptions.
- Tap Vidnoz from the list of active subscriptions.
- Tap Cancel Subscription and confirm the cancellation.
- Take a screenshot showing the cancelled status (it will display "Expires on [date]" or "Cancelled").
- Screenshot or note the expiry date, which is when Apple will stop charging you.
Apple will send a confirmation email to your Apple ID email address. You retain access to Vidnoz until the expiry date shown on the subscription page. Do not delete the Vidnoz app; deletion does not cancel an App Store subscription.
Step 4: cancel a google play subscription (Android)
If you subscribed via Google Play on an Android device, cancel through your Google Play account settings. Like the App Store method, this process must be completed outside the Vidnoz app to take effect.
- Open the Google Play Store app on your Android device.
- Tap your profile icon in the top-right corner.
- Select Payments and subscriptions or Manage subscriptions.
- Tap Manage subscriptions.
- Tap Vidnoz from the list of active subscriptions.
- Select Cancel subscription and confirm by tapping Cancel subscription again.
- Take a screenshot of the cancellation confirmation showing the expiry date.
Google will send a confirmation email to your Google account email address. Your Vidnoz access will end on the date shown as the subscription expiry date. Uninstalling the Vidnoz app does not cancel your subscription; you must complete the steps above.
Step 5: request written confirmation from Vidnoz support
After you cancel through any channel, send an email to [email protected] with the subject line "Cancellation confirmation" and include the following details: your Vidnoz account email address, the date you cancelled, the cancellation method (web, App Store, or Google Play), and a copy of the screenshot showing the cancellation confirmation. Yafee recommends this step because written confirmation creates a record that protects you if Vidnoz charges you again by mistake.
- Compose an email to [email protected] with a clear subject line.
- Include your full name, Vidnoz account email, and the date you cancelled.
- Attach a screenshot of the cancellation confirmation.
- Request written confirmation that your subscription is cancelled and charges have ceased.
- Keep a copy of the email and any reply you receive.
What happens after you cancel Vidnoz
Your cancellation takes effect immediately in your account settings, but access and billing operate on different timescales depending on the service terms.
Access during the final billing cycle
Vidnoz's terms state that cancellation stops future charges but does not revoke your access until the current billing period ends. If your next renewal date is 15 March 2025 and you cancel on 1 March 2025, you will keep full access to all paid features until 15 March 2025. After that date, Vidnoz will downgrade your account to the free plan unless you reactivate a paid subscription.
This grace period allows you to download any finished videos, export projects, or save scripts before your paid tier expires. Use this time to extract any work you wish to preserve.
Refund eligibility and dispute timescales
Vidnoz's standard policy does not provide refunds for partial months or unused credits within the final billing cycle. However, if you cancel before your next renewal date, you avoid future charges entirely. The Consumer Protection Act 1999 grants you the right to request a refund if Vidnoz continues to charge you after your cancellation request, or if the company misrepresented its cancellation process. If Vidnoz refuses a refund claim, you may escalate to the Federation of Malaysian Consumers Associations (FMCA) or file a chargeback dispute through your bank.
| Scenario | Refund eligibility | Action |
|---|---|---|
| You cancel before renewal date | No refund for current cycle; charges cease after expiry | Download your work during the final billing period |
| Vidnoz charges after cancellation | Yes-request refund immediately | Email [email protected] with proof of cancellation |
| You forgot to cancel and were charged | Yes-eligible under cooling-off rights if within 14 days of charge | Request refund via Vidnoz support or bank chargeback |
| Vidnoz disputes your refund claim | Yes-pursue via FMCA or bank dispute process | Escalate to bank or Federation of Malaysian Consumers Associations |
Downgrade to the free plan instead
If you want to continue using Vidnoz but do not need the paid features, you may request a downgrade to the free plan instead of full cancellation. Contact [email protected] and ask whether your paid subscription can be converted to the free tier at the next billing date. This preserves your account history and any templates or settings you have saved.
Common mistakes that delay or prevent cancellation
Cancellation anxiety is common when you do not know what to expect-here are the pitfalls to avoid so your cancellation goes through cleanly.
Deleting the app without cancelling the subscription
Removing the Vidnoz app from your phone or computer does not cancel your subscription on the App Store, Google Play, or Vidnoz's web platform. Vidnoz will continue to charge you each month until you formally cancel through the account settings of the platform where you subscribed. Many users delete the app believing they have cancelled, then face a surprise charge two weeks later. Always cancel through settings first, then delete the app if you wish.
Cancelling in the wrong location
If you subscribed via the App Store but attempt to cancel through the Vidnoz web account (or vice versa), the cancellation may fail or be incomplete. The App Store and Google Play operate separate subscription billing systems independent of Vidnoz's own servers. You must cancel through the exact platform where you bought the subscription. If you are unsure, check your original purchase receipt email-it will indicate whether the charge came from Apple, Google, or Vidnoz directly.
Missing the cancellation deadline
Vidnoz processes cancellations at the end of your current billing cycle, not immediately. If your next renewal date is 20 March and you cancel on 19 March, Vidnoz may still charge you on 20 March because the cancellation request arrived too late to process. Cancel at least two to three days before your renewal date to ensure Vidnoz has time to process the request. Yafee recommends setting a calendar reminder one week before your next billing date so you do not miss the window.
Failing to confirm the cancellation in writing
A screenshot or on-screen confirmation does not always guarantee that Vidnoz has recorded your cancellation. If a technical glitch occurs on Vidnoz's servers or in the app, your cancellation may not be logged correctly. Always follow up with an email to [email protected] requesting written confirmation. This creates a paper trail that protects you if a dispute arises with your bank or credit card company.
How to dispute a charge if Vidnoz continues billing after cancellation
Despite your best efforts, Vidnoz may occasionally charge you again after you have cancelled. Here is how to challenge the charge and recover your money.
Request a refund directly from Vidnoz
Send an email to [email protected] with the subject "Refund request for erroneous charge" and include your cancellation confirmation screenshot, your bank statement showing the unauthorized charge, and a brief explanation that you cancelled before the billing date. Request a full refund of the amount charged. Vidnoz typically responds within 5 to 10 business days. If Vidnoz refuses or does not reply within 14 days, proceed to the next step.
File a chargeback dispute with your bank
Contact your bank or credit card issuer and report the charge as unauthorized because you cancelled the subscription before the billing date. Provide your bank with a copy of your cancellation confirmation and the email exchange with Vidnoz support. Your bank will investigate and may reverse the charge within 30 to 60 days. The Consumer Protection Act 1999 supports your right to dispute unauthorized charges on this basis.
Lodge a complaint with the federation of malaysian consumers associations
If Vidnoz does not refund you and your bank dispute is unsuccessful, file a formal complaint with the Federation of Malaysian Consumers Associations (FMCA) or the Ministry of Domestic Trade and Cost of Living (MDTCCL). Both agencies investigate violations of the Consumer Protection Act 1999 and can issue enforcement orders requiring Vidnoz to refund affected customers. Yafee strongly advises documenting every step of this process with screenshots and email confirmations.
Checklist before and after cancellation
Use this checklist to ensure your Vidnoz cancellation is complete and your account is properly wound down.
| Task | Deadline | Status |
|---|---|---|
| Locate your renewal date and take a screenshot | Before cancellation | [ ] Done |
| Download all finished videos and project files | Before cancellation | [ ] Done |
| Export any scripts or avatar settings you use regularly | Before cancellation | [ ] Done |
| Complete cancellation through web, App Store, or Google Play | 2-3 days before renewal | [ ] Done |
| Screenshot the cancellation confirmation and note the expiry date | Immediately after cancellation | [ ] Done |
| Email [email protected] requesting written confirmation of cancellation | Same day as cancellation | [ ] Done |
| Check your email for a confirmation response from Vidnoz | Within 24-48 hours | [ ] Done |
| Verify your bank statement on the renewal date to confirm no charge was processed | On or after your renewal date | [ ] Done |
| If charged despite cancellation, submit a refund request to [email protected] | Within 7 days of unauthorized charge | [ ] Done |
Why users choose to cancel Vidnoz
Understanding the common reasons for cancellation helps you decide whether cancellation is the right choice for your situation.
Cost versus usage mismatch
Many Malaysian users subscribe to Vidnoz for a specific project-a TikTok series, YouTube Shorts, or corporate training video-and then do not need the service again for months. Paying RM9 or RM13.50 per month during periods of non-use feels wasteful. If your project workload is irregular, consider downgrading to the free plan between active projects rather than cancelling entirely.
Limited free plan frustration
Vidnoz's free plan caps video export to 720p and restricts monthly credits, which frustrates users with high-volume needs. However, the paid plans are relatively affordable in Malaysia. Before cancelling, calculate your monthly video output; if you create fewer than three videos per month, the free plan may be sufficient.
Switching to alternative tools
Competitors like Synthesia, HeyGen, and Opus Clip offer different feature sets, some free tiers, or lower subscription costs. If you have found a tool that better suits your workflow, cancelling Vidnoz is a logical step. Yafee recommends testing the new tool for two weeks before cancelling Vidnoz to avoid a gap in your production schedule.
Difficulty with support response time
Vidnoz's lack of a live chat or dedicated Malaysian phone number frustrates users who need immediate help. If support delays are disrupting your work, a tool with faster, local support may be a better fit. Use your final two weeks of access to export all projects and then switch.
Pricing comparison: Vidnoz versus alternatives
If you are considering cancellation because of cost, this comparison shows how Vidnoz pricing stacks up against similar tools available in Malaysia.
| Tool | Free plan | Starter/basic paid (monthly) | Export quality |
|---|---|---|---|
| Vidnoz | Yes, 720p limit | RM9.00 (Starter) | 1080p at RM9+ |
| Synthesia | Yes, watermarked | USD 28 (~RM130) | 1080p at USD 28+ |
| HeyGen | Yes, watermarked | USD 29 (~RM135) | 1080p at USD 29+ |
| Opus Clip | Yes, unlimited | USD 10 (~RM47) | 1080p at USD 10+ |
Vidnoz remains one of the most affordable avatar video tools available to Malaysian users. If cost is your cancellation reason, the Starter plan at RM9 per month is competitive. However, if you need features Vidnoz does not offer, or if support responsiveness is critical, a switch may be justified despite slightly higher cost.
Your next steps: contact details and escalation routes
If your cancellation request is not honoured, or if Vidnoz continues to charge you after you have cancelled, contact the following authorities and service provider in this order: Yafee has helped thousands of Malaysian consumers successfully cancel their subscriptions and dispute unauthorized charges by following this clear sequence.
Vidnoz support contact
Email: [email protected]
Subject line: "Cancellation request" or "Refund request for unauthorized charge"
Response target: 5 to 10 business days
Federation of malaysian consumers associations
Website: fmca.org.my
Email: Refer to FMCA website for regional branch contact
Jurisdiction: Disputes under Consumer Protection Act 1999
Ministry of domestic trade and cost of living
Website: miti.gov.my
Hotline: 1-300-88-5959 (toll-free)
Jurisdiction: Consumer protection complaints and enforcement
Your bank or card issuer dispute process
Contact your bank's customer service and request a chargeback dispute form. Provide proof of your cancellation request and evidence that Vidnoz charged you after the cancellation date. Most banks process disputes within 30 to 60 days.
Cancelling Vidnoz does not require advanced technical knowledge or expensive legal intervention. By following the platform-specific steps outlined above, documenting your cancellation, and keeping written confirmation, you protect yourself against billing errors and retain the ability to dispute unauthorized charges under Malaysian consumer law. Yafee equips you with the knowledge to take control of your subscription and enforce your rights under the Consumer Protection Act 1999. Your subscription is yours to manage, and your cancellation request must be honoured. Act now, document everything, and reclaim control of your digital spending.