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Frequently asked questions
Cancel Vidnoz: The Right Way
How to cancel Vidnoz and recover your monthly credit in the philippines
Why you might want to cancel Vidnoz
Vidnoz is an AI-powered video creation platform that converts scripts and ideas into finished videos using digital avatars, professional templates, and synthetic voices. For many Philippine users, it solves the immediate need to produce marketing content without hiring a videographer. For others, the monthly subscription becomes a sunk cost after a single project concludes.
The platform operates on a tiered pricing model with auto-renewal enabled by default. This means your card is charged every month until you actively cancel. If you signed up for a trial, upgraded for one urgent deliverable, or realised that video editing demands more time than anticipated, you are not locked in. Yafee has guided thousands of users through this exact situation, and the cancellation process is straightforward once you know which platform you subscribed through.
Common reasons filipino users cancel Vidnoz
You may cancel because the free plan proved sufficient for your needs. Alternatively, you upgraded to access 1080P resolution or the 15-minute monthly video allowance on the Starter plan, completed your project, and now the ₱1,099.00 monthly charge feels unnecessary. Some users discover that video production requires more planning and editing time than they initially anticipated. Others locate a cheaper alternative or prefer desktop software they already own. Whatever your reason, Yafee recommends acting quickly, because every day your subscription remains active, another charge accumulates toward your next billing date.
The financial impact of delayed cancellation
Vidnoz pricing in the Philippines runs as follows: the free tier costs ₱0.00 but restricts you to 1-minute video length and 720P export quality. The Starter plan costs ₱1,099.00 per month and grants 15 video minutes plus 1080P resolution. The Business plan costs ₱3,199.00 monthly with 30 video minutes, brand customisation tools, and commercial licensing rights. If you remain subscribed to Starter for six months without use, you forfeit ₱6,594.00. Cancellation prevents this loss and refunds any charges incurred outside your contractual period, as protected under Philippine consumer law.
Your consumer rights under philippine law
The Consumer Act of the Philippines (Republic Act No. 7394) grants you explicit protection against unwanted recurring charges and deceptive subscription practices. Yafee emphasises that you hold enforceable rights in this transaction, regardless of Vidnoz's Hong Kong headquarters.
What the law says about subscriptions and auto-renewal
The Consumer Act mandates that any company charging you monthly must provide clear, unambiguous consent before the first charge and again before each renewal. The law requires companies to offer an easy, no-friction cancellation method. If Vidnoz makes cancellation deliberately difficult, delays processing your request, or continues charging after you cancel, it violates your statutory rights. The Department of Trade and Industry (DTI) enforces these standards and investigates complaints filed by consumers who believe they have been wronged.
Furthermore, Philippine law presumes that charges made without explicit renewal consent are unauthorised. If you can demonstrate that you cancelled within your billing cycle and Vidnoz charged you anyway, the burden shifts to the company to refund the amount. Yafee advises documenting every step of your cancellation to support a potential refund claim.
Your legal position when cancelling Vidnoz
You have the right to: cancel your subscription at any time without penalty; receive a full refund of charges incurred after your cancellation request was processed; demand proof that your cancellation was recorded in Vidnoz's system; lodge a complaint with the DTI if Vidnoz refuses to honour your cancellation or continues charging you. You must: cancel through the same platform where you subscribed (website, Apple App Store, or Google Play); document your cancellation request with a screenshot or email confirmation; allow up to 30 days for a refund to appear in your account, though most charges reverse within 3 to 5 business days.
Understanding where Vidnoz charges you
The method you use to cancel must match the method through which you originally subscribed, or your subscription remains active and charges continue.
The three payment paths Vidnoz offers
Vidnoz accepts subscriptions through three distinct payment channels. Each channel maintains its own subscription record, and cancelling in the wrong channel leaves your account untouched on the others.
| Payment channel | Where to subscribe | Where to cancel |
|---|---|---|
| Vidnoz website | vidnoz.com direct sign-up with credit or debit card | Your Vidnoz account settings; support email if website cancellation fails |
| Apple App Store | Vidnoz app on iPhone, iPad, or Mac; subscriptions managed by Apple | Apple ID settings; Settings > [Your Name] > Subscriptions > Vidnoz |
| Google Play Store | Vidnoz app on Android devices; subscriptions managed by Google | Google Play app; account menu > Subscriptions > Vidnoz |
Yafee has observed that the majority of Filipino users who report "failed" cancellations actually cancelled on the website while their subscription was active on Google Play, or vice versa. The subscription simply migrates to a different billing system, and the charges resume without interruption. To prevent this, locate your original subscription confirmation email and note whether it mentions Apple, Google, or Vidnoz directly.
Find your billing date before you cancel
Sign in to your Vidnoz account immediately and note the exact date of your next charge. Cancellation takes effect at the end of your current billing period, not instantly. If your billing date is the 20th of each month and you cancel on the 5th, you retain access until the 20th, and your subscription ends without renewal. Yafee recommends screenshotting your account dashboard, including your plan name, renewal date, and amount charged. Store this evidence securely; if a charge appears after cancellation, you will have proof of the exact date you cancelled and the terms you agreed to.
How to cancel Vidnoz through the website
If you subscribed directly on vidnoz.com and paid with a credit or debit card, follow these steps in sequence to cancel your account and stop future charges.
Step 1: sign in to your Vidnoz account
Go to vidnoz.com and enter the email address and password you used when you registered. If you have forgotten your password, click "Forgot password?" and follow the reset link sent to your email. Ensure you are signed in before proceeding to the next step.
Step 2: navigate to your account settings or billing section
Once signed in, locate your account menu. This is typically found in the top-right corner of the dashboard, often represented by your profile picture or the word "Account". Click it and select "Settings" or "Account Settings". Look for a "Billing", "Subscription", or "Plans" tab. This section displays your current plan, renewal date, and payment method.
Step 3: find the cancellation or downgrade option
In your billing settings, you will see your active plan (e.g., "Starter Plan - ₱1,099.00/month"). Directly below or beside it, click "Cancel subscription", "Downgrade", or "Manage subscription". Some versions of the Vidnoz interface label this as "Change plan" or "End subscription". Click the option that explicitly ends your paid plan.
Step 4: confirm your cancellation request
Vidnoz will ask why you are cancelling. You may select a reason (e.g., "Too expensive", "Not using it", "Found alternative") or leave it blank. This feedback does not affect your cancellation. At the bottom of the page, you will see a final confirmation button. Click "Confirm cancellation" or "End subscription now". Do not click "Continue" or "Save plan change" unless you intend to switch to the free tier.
Step 5: save your confirmation and monitor your account
Vidnoz will display a confirmation message on screen and send a cancellation confirmation email to your registered address within minutes. Save this email and take a screenshot of the on-screen confirmation as well. Your account will revert to the free plan immediately, though you retain premium feature access until your current billing period ends. Check your email inbox and spam folder to ensure the confirmation arrived. If you do not receive a confirmation email within 30 minutes, proceed to the support escalation section in this guide.
How to cancel Vidnoz on apple app store
If you subscribed to Vidnoz through your iPhone, iPad, or Mac using an Apple ID, you must cancel through Apple's subscription management system, not the Vidnoz app itself.
Step 1: open your apple ID settings
On your iPhone or iPad, go to Settings and tap your name at the top. Select "Subscriptions". On a Mac, open System Preferences (or System Settings), click your Apple ID, then choose "Subscriptions".
Step 2: find Vidnoz in your active subscriptions list
Scroll through your active subscriptions and locate "Vidnoz" or "Vidnoz - AI Video Creator". Tap or click it to open the subscription details.
Step 3: cancel your subscription
Tap or click "Cancel subscription" or "Cancel trial" (the exact label depends on whether you are on a free trial or paid plan). Apple will ask you to confirm. Select "Confirm" or "Yes, cancel subscription". Your Apple ID will no longer renew the Vidnoz subscription at the next billing date.
Step 4: verify cancellation and save proof
Apple will display a confirmation message stating that your subscription is cancelled. You will return to the subscriptions list, where Vidnoz will now show a status like "Cancelled" or "Expires on [date]". Take a screenshot of this screen for your records. Apple will send a cancellation confirmation email to your registered Apple ID email address within minutes.
How to cancel Vidnoz on google play
If you subscribed through the Vidnoz app on an Android device, cancellation must occur through the Google Play Store app or website, not within Vidnoz itself.
Step 1: open google play on your device
Launch the Google Play Store app on your Android phone or tablet. Tap your profile icon in the top-right corner and select "Manage your Google Account".
Step 2: navigate to subscriptions
At the top of the screen, tap the "Payments and subscriptions" tab. Then select "Subscriptions".
Step 3: select Vidnoz from your subscription list
Scroll to find "Vidnoz" or "Vidnoz - AI Video Creator". Tap it to open the subscription details page.
Step 4: cancel the subscription
Tap "Cancel subscription". Google will ask you to confirm and may ask for feedback on why you are cancelling. You may provide feedback or skip this step. Tap "Cancel subscription" again to confirm.
Step 5: confirm cancellation status
Google Play will display a message confirming that your subscription has been cancelled and will not renew. You will see a date stating when your access expires (typically the date of your next scheduled charge). Take a screenshot of this confirmation. Google will send a cancellation confirmation email to your Google account email address shortly.
What to do if Vidnoz continues charging you after cancellation
Most cancellations process cleanly, but Yafee wants you prepared in case a charge appears after you have followed these steps.
Review your cancellation evidence
First, retrieve the screenshots and confirmation emails you saved when you cancelled. Check the cancellation date and the date of the unwanted charge. If the charge occurred after your cancellation was confirmed, you have grounds for a refund under Philippine consumer law.
Contact Vidnoz support and demand a refund
Email Vidnoz support at [email protected] with the subject line "Refund request for unauthorised charge". Include your account email, the date you cancelled, a screenshot of your cancellation confirmation, and the date and amount of the charge you dispute. Explain that you cancelled your subscription and request a full refund. Yafee recommends sending this email via registered post or keeping a sent-email screenshot for proof. Vidnoz support typically responds within 72 hours.
Escalate to your payment provider if Vidnoz refuses
If Vidnoz does not respond or refuses to refund you, contact your bank or credit card provider and report the charge as unauthorised. Provide your cancellation confirmation email and screenshots. Your bank can reverse the charge through a chargeback process. This typically takes 10 to 30 days but is nearly always successful when you can demonstrate that you cancelled before the charge was issued.
File a complaint with the DTI
If the charge remains unresolved after 30 days and the amount exceeds ₱5,000.00, you may file a complaint with the Department of Trade and Industry. The DTI investigates violations of the Consumer Act and can compel Vidnoz to refund you and pay a penalty. Visit the DTI website or call their consumer hotline for guidance. Yafee advises that having documented proof of your cancellation request and the unwanted charge significantly strengthens your case.
Common mistakes that delay or prevent cancellation
You are not alone if your cancellation attempt failed-many users make one of the following errors, and Yafee wants you to avoid them.
Cancelling on the wrong platform
This is the most frequent mistake. You subscribed via Google Play but attempted to cancel on the Vidnoz website. The website subscription (if you had one) cancels, but your Google Play subscription remains active and charges you monthly. Always confirm where you subscribed before you cancel. Check your most recent charge: if it came from "Google Play" or "Apple", cancel there. If it lists "Vidnoz" or your card issuer's name, cancel on the Vidnoz website.
Downgrading instead of cancelling
The "Downgrade to free plan" option stops paid charges but leaves your account active. If you wish to permanently remove Vidnoz from your life, click "Cancel subscription" or "End subscription", not "Downgrade" or "Change plan". Downgrading is appropriate if you want to retain the free tier for occasional use; cancellation is appropriate if you never want to see charges again.
Cancelling in the app instead of the platform settings
The Vidnoz app itself does not offer a cancellation button. If you look for "Cancel" or "Manage subscription" within the app and cannot find it, that is why. Exit the app and cancel through the exact platform where you subscribed: the website, Apple Settings, or Google Play Settings. Attempting to cancel in the app, then assuming you succeeded, is why charges continue for weeks after the user believes they have cancelled.
Not saving your cancellation confirmation
If a charge appears weeks later and you cannot prove you cancelled, disputing the charge becomes far more difficult. Your bank or the DTI will ask for evidence. Save every confirmation email and screenshot immediately after cancelling. Store these files in an email folder or cloud service so you can retrieve them months later if needed.
After your cancellation is processed
Once your cancellation is confirmed, several things happen in sequence, and Yafee wants you to know what to expect so you do not panic if a final charge appears.
Your access continues until the end of your billing cycle
Cancellation does not immediately revoke your premium features. If you cancel on the 10th and your billing date is the 20th, you retain access to all Starter or Business plan tools until the 20th. On the 20th, your account automatically downgrades to the free plan, and no renewal charge is issued. This is by design and is not an error.
You may see a final charge on your statement
If you cancelled mid-cycle, you may see one last charge on your next billing date. This is the final month you were scheduled to access, and it is legitimate if your cancellation request was processed after the charge had already been queued. However, if you cancelled more than 3 days before your billing date, no charge should appear. If one does, contact Vidnoz or your bank immediately to dispute it.
Monitor your account for 30 days
Check your bank statement and email for 30 days after cancellation. If another charge appears, you have clear evidence that Vidnoz's system failed to process your cancellation, and you can escalate to your bank or the DTI with confidence. If no charge appears, your cancellation is permanent.
Refunds and what you can recover
Philippine consumer law permits refunds for charges made after your cancellation request was processed or for charges made without proper consent.
Charges within your current billing period are non-refundable
If your billing date is the 15th and you cancel on the 20th, the charge on the 15th is valid because you used the service during that month. You cannot demand a refund for those 20 days of access. However, if you cancel on the 15th and a charge appears on the 16th or later for the next month, that charge is unauthorised and refundable.
Charges after cancellation confirmation are fully refundable
If Vidnoz continues to charge you after your cancellation confirmation, you are entitled to a full refund of those charges under the Consumer Act. You do not forfeit the amount; you recover it. This is why saving your cancellation confirmation is critical.
How long refunds take
When Vidnoz processes a refund, the amount returns to your card within 3 to 5 business days. If you used Apple Pay or Google Pay, the refund may appear even faster. If you filed a chargeback with your bank, the bank's refund timeline typically runs 10 to 30 days, depending on your institution. Yafee advises patience and continued monitoring of your account until the refund appears.
Pricing summary for Vidnoz in the philippines
This table summarizes what you pay and what you lose if you cancel at each tier.
| Plan | Monthly cost (PHP) | Video minutes per month | Resolution | Commercial use | Annual cost if not cancelled |
|---|---|---|---|---|---|
| Free | ₱0.00 | 1 minute | 720P | No | ₱0.00 |
| Starter | ₱1,099.00 | 15 minutes | 1080P | No | ₱13,188.00 |
| Business | ₱3,199.00 | 30 minutes | 1080P+ | Yes | ₱38,388.00 |
The Starter plan is Vidnoz's most popular paid tier among Philippine users. Cancelling Starter after six months of disuse saves you ₱6,594.00-money you can redirect to other tools or services that you actually use regularly. Yafee's mission is to ensure you cancel cleanly and recover every peso you are entitled to.
How to contact Vidnoz support if self-service cancellation fails
If you cannot find the cancellation button on the Vidnoz website, Apple App Store, or Google Play, or if the button is unresponsive, contact Vidnoz support directly.
Email support
Send an email to [email protected] with the subject "Subscription cancellation request". Include your account email address, the plan you wish to cancel (Starter or Business), and your current billing date. Yafee recommends being explicit: "I request immediate cancellation of my Vidnoz subscription, effective at the end of my current billing period. Please confirm this cancellation in writing." Support typically responds within 72 hours. Keep a copy of your sent email as proof you requested cancellation.
Mailing address for formal complaints
Vidnoz operates under Wise Reward Limited, registered in Hong Kong. The company's formal address is provided below for registered mail or formal dispute resolution:
Wise Reward Limited
[Vidnoz registered business address in Hong Kong - contact support email for current details]
If support email responses are delayed or unsatisfactory, you may escalate your complaint to the DTI in the Philippines, which has enforcement authority over foreign companies charging Philippine consumers.
Summary and next steps
Cancelling Vidnoz is a straightforward process once you identify the correct platform-website, Apple, or Google Play. Yafee has walked you through every scenario: direct website cancellation, Apple App Store cancellation, Google Play cancellation, troubleshooting failed cancellations, escalating to your bank or the DTI, and recovering unauthorised charges. The Consumer Act of the Philippines protects you throughout this process. You have the right to cancel, the right to clear cancellation methods, and the right to refunds for charges made after your cancellation was confirmed.
Act today. Sign in to your Vidnoz account now, identify whether you subscribed on the website, Apple, or Google Play, and follow the exact steps for your platform. Save your cancellation confirmation. Monitor your bank statement for the next 30 days. If a charge appears after cancellation, contact support or escalate to your bank. Yafee has helped thousands of consumers in the Philippines cancel unwanted subscriptions and recover charges they should never have paid. Your cancellation is legitimate, your rights are protected by law, and you will succeed in stopping these charges. Begin the cancellation process right now-do not delay another day.
Important warning
- Yafee cannot guarantee that the recipient will process your request.
- Yafee cannot guarantee the accuracy of content modified by the user.
- Yafee cannot prevent the recipient from disputing the legal scope.
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