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Frequently asked questions
Cancel Vidnoz: The Right Way
How to cancel your Vidnoz subscription in new zealand and protect your refund
What Vidnoz is and why you might want to leave
Vidnoz is a web-based video creation platform that generates AI-powered talking avatars, synthetic videos and voice-cloned content without requiring a camera or production crew. The service appeals to marketers, corporate trainers and content creators who need professional video output at speed. You access Vidnoz through your web browser or mobile application, and some users subscribe via the Apple App Store. At Yafee, we recognise that this flexibility also means cancellation routes vary depending on how you signed up.
If you've discovered that Vidnoz no longer suits your creative workflow, costs more than your budget allows, or simply hasn't delivered the results you expected, cancelling cleanly is essential. Yafee specialises in guiding New Zealand consumers through the real cancellation process-not the buried support pages or confusing account settings. This guide walks you through every step, your consumer rights under New Zealand law, and how to protect any refund you may be entitled to.
Common reasons to cancel Vidnoz
You might cancel because the AI avatars don't align with your brand identity, the monthly subscription cost accumulates without generating measurable return on investment, you've located a more affordable competitor, or the user interface feels overly complex for your team's needs. Some users pause or cancel subscriptions when seasonal project cycles shift or when project budgets tighten. Whatever your reason, you deserve a straightforward exit process that respects your legal entitlements. Yafee ensures you understand exactly how to achieve that.
Your consumer rights in new zealand when cancelling
New Zealand's Consumer Guarantees Act 1993 (the "CGA") provides you with enforceable legal protections when cancelling software subscriptions from overseas companies like Vidnoz, regardless of what the company's terms and conditions claim.
What the consumer guarantees act covers
Under the CGA, Vidnoz must provide a service that meets four core guarantees: it must be of acceptable quality, fit for the purpose described, supplied with due care and skill, and free from faults. If Vidnoz fails on any of these counts-for instance, if the avatars malfunction, the video export feature crashes repeatedly, or promised AI features don't work as advertised-you have grounds to request a refund or remedy within the first 12 months of purchase.
Critically, these rights exist independent of any "non-refundable" clause in Vidnoz's terms. The CGA overrides restrictive contractual language. If the service is faulty or unfit for purpose, Vidnoz cannot legally enforce a non-refundable policy against you. Yafee recommends documenting any technical failures in writing-email screenshots, support ticket timestamps, or video recordings of the fault-so you have evidence if you need to escalate to the Commerce Commission.
When to invoke consumer law and escalate
If Vidnoz refuses a refund you are entitled to under the CGA, contact the Commerce Commission (the New Zealand authority responsible for consumer protection). The Commission investigates complaints and can compel companies to honour their legal obligations. Document all your attempts to resolve the issue with Vidnoz first-keep copies of emails, support responses and dates-so you have a clear record when you escalate. At Yafee, we have guided thousands of New Zealand consumers through this process successfully.
Your legal position: You can cancel Vidnoz and claim a refund if the service is faulty, unfit for purpose, or fails to perform as described-even if Vidnoz's terms state "non-refundable". The Consumer Guarantees Act 1993 overrides those clauses. If Vidnoz refuses, escalate to the Commerce Commission at www.comcom.govt.nz.
Cancellation methods for Vidnoz: where to do it
Vidnoz offers two distinct cancellation routes depending on where you subscribed, and using the correct method is crucial for stopping charges immediately.
Direct web subscription cancellation
If you subscribed directly through the Vidnoz website using a credit card or payment method, you cancel through your Vidnoz account dashboard. This is the fastest route and gives you direct control over your cancellation date. Yafee advises checking your account settings first to confirm you are on a direct web subscription, not an Apple App Store plan (see below for how to distinguish between them).
Apple app store subscription cancellation
If you subscribed through the Apple App Store on your iPhone, iPad or Mac, Apple-not Vidnoz-controls your billing relationship. You cannot cancel Vidnoz directly; you must cancel through Apple's own subscription management system. Many users overlook this and continue paying Vidnoz without realising their cancellation request was never processed. This section shows you exactly how to avoid that trap.
No postal cancellation address for direct subscriptions
Vidnoz does not provide a postal address for subscription cancellations in New Zealand. The only mailing address listed by the company (in Austin, Texas) is reserved for copyright claims and legal notices, not cancellation requests. For all subscription cancellations, you must use either the online account dashboard or Apple's system. Do not attempt to cancel by post or phone, as Vidnoz will not process it.
How to cancel your Vidnoz web subscription step-by-step
If you subscribed directly via the Vidnoz website, follow these steps to cancel your account and stop future charges.
Step 1: log in to your Vidnoz account dashboard
- Visit vidnoz.com and select "Log In" in the top-right corner.
- Enter the email address and password associated with your Vidnoz account.
- Complete any multi-factor authentication (if enabled) to access your dashboard.
Step 2: locate your subscription and billing settings
- Once logged in, select your profile icon (usually in the top-right corner).
- Choose "Account Settings" or "Subscription" from the dropdown menu.
- Look for a "Billing" or "Subscription Plans" section in the left sidebar.
- You should see your current plan, next billing date and subscription status.
Step 3: select the cancellation option
- In the "Subscription" or "Billing" section, locate the "Cancel Subscription" or "Manage Plan" button.
- Click it. Vidnoz may present options such as "Pause subscription" or "Downgrade to a free plan" before "Cancel"-select "Cancel" to end the subscription entirely.
- Yafee recommends cancelling outright if you do not intend to return; pausing can extend charges if Vidnoz auto-resumes your account.
Step 4: confirm your cancellation request
- Vidnoz will ask you to confirm the cancellation and may request a reason for your departure.
- Provide a brief reason if prompted (e.g., "no longer needed" or "found alternative service"), though you are not obligated.
- Click "Confirm Cancellation" or similar button to finalise the request.
Step 5: check your email for confirmation
- Within minutes, you should receive a cancellation confirmation email from Vidnoz at the address associated with your account.
- Save this email-it serves as proof that you cancelled on a specific date and is essential if you later dispute charges.
- Verify that the confirmation states your subscription ends on a specific date (your "cancellation effective date").
Step 6: verify charges have stopped
- Monitor your credit card or bank account for 3-5 business days after the effective date.
- If a charge appears after your cancellation effective date, contact your bank immediately and provide the cancellation confirmation email.
- Report unauthorised charges to the Commerce Commission if Vidnoz disputes the cancellation.
How to cancel your Vidnoz subscription via apple app store
If you subscribed through the Apple App Store, Apple manages your billing and you must cancel through Apple's own system, not Vidnoz.
Cancel on iPhone or iPad
- Open the Settings app on your iPhone or iPad.
- Tap your name at the top of the screen, then select "Subscriptions".
- Find and tap "Vidnoz".
- Select "Cancel Subscription" and follow Apple's prompts to confirm.
- Apple will display your cancellation effective date. Take a screenshot for your records.
Cancel on mac
- Open the App Store on your Mac.
- Click your account icon in the bottom-left corner and select "Account Settings".
- Click "Manage Subscriptions".
- Find Vidnoz, click "Edit", then select "Cancel Subscription".
- Confirm and save the cancellation effective date.
Cancel via apple's web portal
- Visit appleid.apple.com in your web browser and sign in with your Apple ID.
- Select "Media and Purchases" in the left sidebar.
- Scroll to "Subscriptions" and click "Manage".
- Locate Vidnoz and select "Edit" next to it.
- Choose "Cancel Subscription", confirm, and save your cancellation date.
Refunds, billing cycles and what happens next
Once you cancel, your rights to a refund depend on the timing of your cancellation and the circumstances of your purchase.
Refunds within billing cycles
If you cancel mid-cycle (for example, 10 days into a monthly billing period), Vidnoz will not refund the unused portion unless you have grounds under the Consumer Guarantees Act. Standard practice is that your access ends at the end of your paid period. However, if Vidnoz fails to deliver the service as promised or experiences persistent faults, you can demand a proportional refund for the unused period. Yafee recommends requesting this in writing via email if the service is at fault.
Annual subscriptions and larger refunds
If you subscribed annually and decide within 14 days that the service is unsuitable, you may have a stronger case for a refund under consumer law (some jurisdictions recognise a 14-day "cooling-off" period for distance purchases, though New Zealand's CGA does not explicitly codify this). Nevertheless, if the service is faulty or unfit for purpose at any point, you can request a refund regardless of how long you have owned the subscription. Document the faults and request the refund formally via email.
After your cancellation effective date
Once your cancellation effective date arrives, you will lose access to Vidnoz's tools, avatar library and saved projects. Before cancelling, download or export any videos, avatars or project files you need to keep. Vidnoz typically retains your account data for 30 days; after that, your content may be deleted permanently. Access your account beforehand and back up anything important.
Pricing, subscription tiers and value comparison
Understanding Vidnoz's pricing structure helps you assess whether you are paying fairly and whether a refund is justified if the service underperforms.
| Plan | Cost (NZD) | Avatars & Features | Best for |
|---|---|---|---|
| Free | $0 | Limited avatars, basic editing, watermarked video | Trying the platform |
| Plus (monthly) | $35-45/month | 30+ avatars, HD video, voice cloning | Regular creators |
| Plus (annual) | $350-420/year | Same as monthly; better value | Committed users (save ~20%) |
| Business (monthly) | $99-125/month | 60+ avatars, team collaboration, analytics | Agencies and teams |
| Business (annual) | $990-1200/year | Same as monthly; best value | Sustained team use |
If you subscribed to Plus or Business and found the avatar quality, rendering speed or editing interface fell short of the description or industry standards, you have grounds for a refund under the Consumer Guarantees Act. Yafee advises comparing Vidnoz's performance against competitor offerings (such as Synthesia, D-ID or HeyGen) to document your case if you dispute value.
Common mistakes to avoid when cancelling
Cancelling a subscription is straightforward, but a few overlooked steps can lead to continued charges, lost refunds or delayed access restoration. Stay alert and you will avoid these pitfalls.
Mistake 1: confusing web and apple app store subscriptions
Many users subscribe via one platform and forget where they signed up. If you cancel via the web dashboard but subscribed through the Apple App Store, Apple will continue charging you. The reverse is also true. Check your credit card statement to see which company is billing you: Vidnoz (web) or Apple (App Store). Only cancel through the method that matches your billing source.
Mistake 2: pausing instead of cancelling
Vidnoz offers a "pause" option that delays charges for 3 or 6 months. Many users think they are cancelling but are simply pausing; when the pause ends, charges resume automatically. If you want to leave permanently, select "cancel", not "pause". Yafee always recommends a clean exit unless you genuinely intend to return.
Mistake 3: not saving your cancellation confirmation email
If Vidnoz disputes your cancellation or charges you after the effective date, your confirmation email is your only evidence. Print it, save it in multiple formats, or forward it to yourself. Many disputes are resolved within hours once you produce a timestamped confirmation.
Mistake 4: failing to monitor charges after cancellation
Some users cancel but do not check their bank or credit card statement for 30 days and miss fraudulent or erroneous charges. Monitor your account for 7-10 days after your effective date. If a charge appears, contact your bank and Vidnoz immediately with your cancellation email as proof.
Mistake 5: trying to cancel by post or phone
Vidnoz provides no postal address for cancellations and no phone support for subscription changes. Attempting to cancel by post wastes time; use only the dashboard or Apple's system. Any cancellation request sent by post will be ignored.
Checklist: before and after you cancel
Use this checklist to ensure a smooth cancellation and to protect yourself from unexpected charges or loss of data.
| Task | Before Cancellation | After Cancellation |
|---|---|---|
| Back up your content | Yes - download all videos and projects | - |
| Check subscription type | Yes - web or Apple App Store? | - |
| Document faults (if refund claim) | Yes - screenshots, emails, dates | - |
| Cancel via correct platform | - | Yes - dashboard or Apple only |
| Save confirmation email | - | Yes - multiple copies, multiple locations |
| Monitor charges for 7-10 days | - | Yes - check bank statement daily |
Should you cancel or keep Vidnoz?
Before you cancel, weigh whether the service truly does not meet your needs or whether a plan downgrade, pause or feature adjustment might serve you better.
Reasons to keep Vidnoz
If you create video content regularly, Vidnoz accelerates production and reduces labour costs compared to hiring video editors or actors. The avatar quality has improved significantly and competes well with HeyGen and Synthesia for many use cases. If you have built a library of custom avatars or are mid-project, cancelling now means losing those assets (though you can export videos before cancelling). If you subscribed recently and encountered a specific technical glitch, contact Vidnoz support first; many issues are resolved within 24 hours.
Reasons to cancel
Cancel if your budget constraints force a temporary exit, you have found a cheaper or faster alternative, your project type no longer requires video avatars, or Vidnoz's service is faulty or unfit for purpose. If the interface frustrates your team, if rendering times exceed what competitors offer, or if customer support has been unhelpful, these are valid grounds to leave. Document faults carefully and invoke your Consumer Guarantees Act rights if applicable.
Contact details and escalation address for Vidnoz
If Vidnoz disputes your cancellation or refuses a refund you believe you are entitled to, contact the company and then escalate to the Commerce Commission.
Vidnoz support and billing contact
Vidnoz does not publish a direct phone number or postal address for New Zealand customer service. All cancellations and billing disputes must be resolved via the account dashboard or by emailing the company's general support address. To find the correct support email, log into your Vidnoz account, navigate to "Help" or "Contact Us" and select "Billing" or "Subscription Issues". Yafee strongly recommends using the in-app support ticket system rather than generic contact forms, as ticket submissions are logged and timestamped automatically.
Copyright and legal claims address (Austin, texas)
Vidnoz lists a mailing address in Austin, Texas for copyright and legal claims only. This address is not monitored for cancellation or billing requests and will not process your cancellation if you mail a letter. Do not send cancellation requests to this address; it will waste time.
Austin, Texas address (copyright claims only):
Vidnoz Inc.
[Address not used for cancellations]
Austin, TX, USA
Escalate to the new zealand commerce commission
If Vidnoz refuses to honour a refund or disputes your cancellation after you have provided evidence, file a complaint with the Commerce Commission. The Commission investigates consumer disputes and can compel companies to comply with the Consumer Guarantees Act 1993. You can lodge a complaint online at www.comcom.govt.nz or by post to:
Commerce Commission New Zealand
Level 3, 44 The Terrace
Wellington 6011
New Zealand
Phone: 0800 943 600
Summary: cancel with confidence and protect your rights
Cancelling your Vidnoz subscription is a straightforward process when you use the correct method: the account dashboard for web subscriptions or Apple's system for App Store purchases. Before you cancel, back up any videos or projects you wish to keep, and document any technical faults that might entitle you to a refund. Once you cancel, save your confirmation email, monitor your bank account for 7-10 days and escalate to the Commerce Commission if Vidnoz charges you after your effective date or refuses a refund you are entitled to under the Consumer Guarantees Act 1993.
Your consumer rights in New Zealand are strong: Vidnoz cannot legally enforce a "non-refundable" clause if the service is faulty, unfit for purpose or fails to perform as described. Yafee has helped thousands of New Zealand consumers cancel software subscriptions, reclaim refunds and hold overseas companies accountable. If you have questions about your rights or need guidance after cancellation, Yafee remains your trusted resource for consumer contract law in Aotearoa New Zealand. Visit Yafee.com to access more detailed guides, templates and support tailored to your situation.
Important warning
- Yafee cannot guarantee that the recipient will process your request.
- Yafee cannot guarantee the accuracy of content modified by the user.
- Yafee cannot prevent the recipient from disputing the legal scope.
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