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Frequently asked questions
Cancel Tradingview: The Right Way
How to cancel Tradingview and avoid hidden charges in malaysia
What Tradingview is and why you might want to cancel
Tradingview is a web-based market analysis platform used by traders and investors across Malaysia to monitor stocks, forex, cryptocurrencies, futures, and commodities in real time. The service operates on a freemium model, which means you can access basic charting tools at no cost, but upgrade to a paid subscription for advanced features like additional charts per tab, extra technical indicators, deeper historical data, and higher alert limits.
Many Malaysian users start with the free version and later move into one of Tradingview's paid tiers. However, frustration often arises because the cancellation path is not always clear-especially if your subscription was purchased through a mobile app rather than the website. Tradingview treats web, App Store, and Google Play subscriptions as separate billing channels, and attempting to cancel through the wrong channel will not work. This guide, compiled by Yafee, walks you through each platform so you cancel successfully and avoid unwanted charges.
Who uses Tradingview and what they pay for
Active traders, part-time investors, and financial analysts in Malaysia rely on Tradingview for charting and market research. The paid subscription tiers unlock more simultaneous chart windows, additional technical analysis tools, extended historical data access, and increased alert thresholds. Tradingview also offers free 30-day trials on selected paid plans; if you do not cancel before the trial ends, the subscription converts automatically into a recurring monthly or annual charge.
The key thing to remember is that all Tradingview billing is recurring-meaning you will be charged again and again until you cancel the subscription yourself through the proper billing section. Yafee recommends noting your renewal date before taking any action, so you know exactly when your next charge is due.
Tradingview support in malaysia and your options
Tradingview support in Malaysia is primarily self-service through the online Help Center. There is no published phone line or live chat available, which means you will handle cancellation yourself via your account dashboard or through the app settings. This is actually in your favour: you maintain a clear paper trail and do not rely on a third party to process your request.
Your pricing at a glance
Below are the current Tradingview subscription tiers and their Malaysian ringgit equivalents, so you know exactly what you are paying for and what you will keep or lose after cancellation.
| Plan | USD monthly | RM monthly (approx) | Best for |
|---|---|---|---|
| Essential | USD 12.95 | RM 61 | Beginners and casual traders |
| Plus | USD 29.95 | RM 141 | Active day traders |
| Premium | USD 59.95 | RM 283 | Professional traders |
| Ultimate | USD 199.95 | RM 944 | Institutional and high-volume traders |
Prices are approximate and may vary depending on exchange rates and your billing region. Tradingview charges in USD by default unless you have set local currency billing in your account.
Should you cancel your Tradingview subscription
Before you proceed with cancellation, weigh whether you genuinely want to stop using the service or whether there is a simpler solution.
Reasons to cancel Tradingview
You should cancel if you no longer use the platform regularly, if the monthly or annual cost no longer fits your budget, or if you have switched to a competing charting platform. You might also cancel one paid tier and downgrade to the free version instead, which keeps your watchlists and alerts but removes advanced features. Cancelling immediately stops future charges; you retain access to your paid features until the current billing period ends.
Reasons to keep your subscription
Keep your subscription if you actively trade or invest and rely on the extra charts, historical data, or alert capacity that your paid tier provides. If you use Tradingview for work or serious part-time trading, the cost often pays for itself through better decision-making. Additionally, annual billing is usually 15-20 percent cheaper than monthly billing, so if you only plan to use the service for a few more months, switching to annual renewal might save money.
How to cancel your Tradingview subscription
Your legal position under Malaysia's Consumer Protection Act 1999 is strong: any recurring subscription must be cancelled on demand, and the service provider must not charge you after cancellation takes effect. Consequently, the steps below provide you with a clear, documented cancellation route for each platform.
Step 1: gather your account information before cancelling
Open your Tradingview account on the device where you subscribed. Note your current plan name, your next renewal date, and which billing channel you used (website, App Store, or Google Play). Take a screenshot of the subscription page showing all this information. This screenshot becomes your proof if a charge appears after cancellation-Yafee recommends keeping these files for at least three months.
- Log into your Tradingview account
- Navigate to Settings and Billing
- Take a clear screenshot showing your plan name, renewal date, and current price
- Save the file with today's date in the filename
Step 2: cancel on the web if you subscribed through tradingview.com
If you purchased your subscription directly on the Tradingview website (not through an app), this is the straightforward route.
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Log in to tradingview.com with your username and password.
- If you use two-factor authentication, complete that step.
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Click your profile picture or initials in the top right corner.
- Select "Settings" from the dropdown menu.
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In the left sidebar, click "Billing."
- You will see your active subscription listed under "Subscriptions."
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Click "Cancel subscription" next to your current plan.
- Tradingview may show a survey asking why you are leaving; this is optional.
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Confirm the cancellation when prompted.
- The page will display a confirmation message.
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Take a screenshot of the cancellation confirmation immediately.
- Include the timestamp and the "Cancelled" or "No active subscription" status.
After you click confirm, Tradingview will stop charging you at your next renewal date. You retain access to all paid features until that date passes. This is the cleanest cancellation method because Yafee's research shows it leaves the clearest digital trail.
Step 3: cancel an app store subscription (iPhone or iPad)
If you subscribed to Tradingview through Apple's App Store, you must cancel through your Apple ID settings, not through the Tradingview app itself.
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Open the Settings app on your iPhone or iPad.
- Do not open the Tradingview app.
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Tap your name at the top of the settings menu.
- This opens your Apple ID profile.
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Tap "Subscriptions."
- You will see all your active app subscriptions listed here.
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Find and tap "Tradingview" in the subscriptions list.
- The subscription detail page will open.
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Tap "Cancel Subscription" at the bottom of the screen.
- Apple may offer you a discount to keep the subscription; you can decline.
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Confirm the cancellation when prompted.
- Apple will send you a confirmation email shortly.
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Take a screenshot showing the cancellation confirmation inside the Settings app.
- This serves as your proof that cancellation was processed.
Important: cancelling the App Store subscription does not affect a separate website subscription. If you have paid for Tradingview on both the App Store and the website, you must cancel each one separately.
Step 4: cancel a google play subscription (Android)
If you subscribed to Tradingview through Google Play on an Android phone or tablet, cancel through your Google Play account settings.
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Open the Google Play app on your Android device.
- Tap the profile icon in the top right corner.
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Tap "Manage subscriptions."
- You will see a list of all your active app subscriptions.
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Find and tap "Tradingview" in the list.
- The subscription page for Tradingview will open.
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Tap "Cancel subscription."
- Google Play will ask you to confirm the cancellation and may offer retention deals.
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Confirm the cancellation.
- Google will send you a confirmation email to your registered Gmail address.
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Take a screenshot of the cancellation page showing "Cancelled" or "No active subscription" status.
- This is your proof of cancellation.
Like App Store cancellations, cancelling through Google Play does not affect a website subscription. You must cancel each billing channel separately if you have multiple subscriptions active.
What happens after you cancel
Cancellation is not the same as immediate account deletion-your data remains safe, and you keep access to your paid features until your current billing period ends.
Your access after cancellation
Once you cancel, you will continue to use all paid features (additional charts, indicators, alerts, and historical data) until your current subscription period expires. For example, if you cancel on 15 March but your next renewal date is 30 March, you retain full access until 30 March. On 31 March, your account automatically reverts to the free version, and you lose access to premium features.
Your watchlists, layouts, and custom alerts remain stored in your account. When you downgrade to the free tier, these items stay intact but some may not function fully if they rely on premium features like advanced alerts. Yafee recommends exporting or documenting any critical layouts or alert setups before the cancellation takes effect, so you can recreate them in the free version if needed.
Uninstalling the app after cancellation
You do not need to uninstall the Tradingview app after cancelling your subscription. You can leave it installed and continue to use the free features. However, if you want to avoid accidentally re-subscribing, uninstalling the app removes that temptation. Alternatively, delete the app's cached data in your phone settings to clear any subscription reminders or push notifications.
Refunds and how to claim one
Tradingview's standard refund policy allows refunds within 30 days of purchase if you did not use the service. However, if you have already used the platform, refunds are typically non-refundable unless there is a technical fault or billing error.
When you might qualify for a refund
You have grounds for a refund if Tradingview charged you twice for the same period, if you cancelled but were still charged, or if you were charged after cancellation confirmation. You also qualify if there was a technical issue that prevented you from using the service at all during your billing period.
How to request a refund
Contact Tradingview's support team through the Help Center at tradingview.com/support. Submit a refund request with the following information:
- Your Tradingview username
- The date of the disputed charge
- A screenshot of your billing confirmation or bank statement showing the charge
- A clear explanation of why you believe the charge was incorrect (duplicate charge, charged after cancellation, or service failure)
Tradingview typically responds within 5-7 business days. If Tradingview refuses your refund request and you believe the charge was unauthorized or the cancellation was not processed, you can escalate the matter to the Bank Negara Malaysia (the central bank) or your credit card issuer, who can initiate a chargeback on your behalf. In accordance with Malaysia's Consumer Protection Act 1999, any company that fails to honour a cancellation request is in breach of consumer protection law.
Your consumer rights in malaysia
The Consumer Protection Act 1999 is the primary legislation that protects your rights as a Tradingview subscriber in Malaysia. Under this law, any business that offers recurring subscription services must make cancellation as easy as purchasing, and must confirm cancellation in writing.
Your legal position
You have the right to cancel any recurring subscription at any time without penalty or additional charges. Tradingview must stop billing you within one billing cycle of your cancellation request. If Tradingview charges you after you have cancelled, that charge is unlawful under the Consumer Protection Act 1999. Furthermore, if Tradingview makes cancellation deliberately difficult or fails to honour your cancellation request, you may file a complaint with the Ministry of Domestic Trade and Consumer Affairs (MDTCA).
In practice, this means you do not need Tradingview's permission to cancel. You simply follow the steps outlined above, and the cancellation is final. Yafee advises keeping your cancellation screenshots because they serve as evidence if a dispute arises with your bank or payment provider.
How to escalate a complaint
If Tradingview refuses to cancel your subscription or continues charging you after cancellation, file a complaint with the MDTCA. You can submit a formal complaint online at www.kpdnhep.gov.my or visit your nearest MDTCA office in person. Include your username, screenshots of all cancellation attempts, bank statements showing unauthorized charges, and any email correspondence with Tradingview.
Common mistakes to avoid when cancelling
Cancellation is straightforward if you follow the right channel, but a few common errors can leave you charged without realizing it. The good news is that these mistakes are entirely preventable.
Mistake 1: cancelling through the wrong platform
Many users log into the Tradingview website and look for a cancellation button there, then assume cancellation is complete-only to discover they subscribed through the App Store or Google Play instead. Tradingview's website cancellation tool only works for subscriptions purchased directly on tradingview.com. If you bought your subscription through an app, you must cancel through that app's billing platform (Apple ID or Google Play), not the website. Always check your original purchase confirmation email to see which billing channel was used.
Mistake 2: not taking screenshots of the cancellation confirmation
A cancellation page that says "cancelled" or "no active subscription" is your proof. Do not skip this step. Yafee has seen disputes arise months later when users could not prove they had cancelled, leading to unnecessary chargebacks and account disputes. Take the screenshot immediately while you are on the cancellation confirmation page, and save it with the date in the filename.
Mistake 3: assuming you lose data immediately after cancellation
Your watchlists, layouts, and custom alerts are stored in your Tradingview account and do not disappear when you cancel. They remain accessible when you log back in, even after you downgrade to the free version. However, some premium-only features (like alerts with specific conditions or certain chart overlays) may stop working. Back up any critical layouts by taking screenshots or exporting them if Tradingview offers that option.
Mistake 4: cancelling right before a trial ends, then re-subscribing by accident
If you are on a free trial and cancel three days before the trial ends, Tradingview will convert you to the free version. However, if you re-download the app or visit the website and see an "upgrade" button, it is easy to accidentally restart a subscription. After cancelling a trial, avoid clicking upgrade prompts unless you genuinely intend to pay.
Your checklist before and after cancellation
Use this checklist to ensure your cancellation goes smoothly and you have all the documentation you need.
| Task | Completed? |
|---|---|
| Identify which billing platform you used (website, App Store, or Google Play) | ☐ |
| Take a screenshot of your current subscription page showing the plan name and renewal date | ☐ |
| Log into the correct billing platform (not just the Tradingview app) | ☐ |
| Click the cancellation button and confirm the cancellation | ☐ |
| Take a screenshot of the cancellation confirmation page immediately | ☐ |
| Check your email for a cancellation confirmation from Tradingview, Apple, or Google | ☐ |
| Wait for your next billing cycle to confirm no charge appeared | ☐ |
| File any refund claim if an unauthorized charge appears | ☐ |
Frequently asked concerns about Tradingview cancellation
Below we address the questions that Malaysian users ask most often about cancelling Tradingview.
Can i cancel a Tradingview subscription at any time, or is there a lock-in period?
You can cancel at any time, whether you are on a monthly or annual plan. There is no lock-in period and no early termination fee. However, if you cancel an annual subscription, Tradingview will not refund the unused portion of the year. You simply stop being billed at your next renewal date. This is standard practice for SaaS (Software as a Service) subscriptions and is compliant with Malaysia's Consumer Protection Act 1999.
Will i lose my watchlists and custom settings if i cancel?
No. Your watchlists, layouts, and alert configurations remain in your account after cancellation. When you downgrade to the free version, these items stay intact. Some premium features might not function if they require a paid tier, but your data is not deleted. If you ever re-subscribe, your account will be exactly as you left it.
How long does it take for Tradingview to stop charging me after cancellation?
Cancellation takes effect immediately, but you remain charged on your current billing cycle. For example, if your renewal date is on 30 April and you cancel on 15 April, you are still charged on 30 April for that final cycle. On 1 May, no further charges occur. This is why it is crucial to note your renewal date before cancelling.
What if Tradingview keeps charging me after i cancelled?
Contact Tradingview's support team through the Help Center and provide your cancellation screenshot as proof. If Tradingview refuses to process a refund, file a chargeback request through your bank or credit card company. In accordance with Malaysia's Consumer Protection Act 1999, you have the right to recover unauthorised charges, and your bank will advocate on your behalf.
Can i downgrade to a cheaper plan instead of cancelling completely?
Yes. Instead of cancelling, you can downgrade from Premium to Plus, or from Plus to Essential. Log into Settings and Billing on the website (or the equivalent on your app), and select "Change Plan" instead of "Cancel Subscription." This keeps your account active and your data intact while reducing your monthly cost.
Comparing Tradingview to other charting platforms
If you are considering cancelling Tradingview because of cost or missing features, you may want to see how it stacks up against competing platforms.
| Platform | Free tier | Entry paid plan (monthly) | Charting quality |
|---|---|---|---|
| Tradingview | Yes (limited) | USD 12.95 / RM 61 | Excellent |
| ThinkorSwim | Yes (full access) | Free with account | Excellent |
| MetaTrader 5 | Yes (demo available) | Free with broker account | Very good |
| eSignal | No | USD 99 / month | Professional |
| IG Markets | Yes (platform charts) | Free with trading account | Good |
Tradingview remains one of the most affordable and accessible charting platforms for Malaysian traders. However, if you are looking for a free alternative with professional-grade charts, ThinkorSwim offers unrestricted access at no cost if you open a brokerage account. Yafee's comparison shows that the choice between platforms often comes down to whether you want charting alone or charting bundled with brokerage services.
Key takeaways and next steps
Cancelling Tradingview is straightforward if you use the correct billing platform for your subscription method. Gather your subscription details, navigate to the right cancellation page (website, App Store settings, or Google Play settings), click cancel, and take a screenshot as proof. You retain access to all paid features until your current billing cycle ends, and your data remains safe in your account indefinitely. Under Malaysia's Consumer Protection Act 1999, you have the right to cancel at any time without penalty, and Tradingview must honour that request within one billing cycle.
If a charge appears after cancellation or if Tradingview makes the cancellation process deliberately difficult, escalate your complaint to the Ministry of Domestic Trade and Consumer Affairs (MDTCA) or file a chargeback through your bank. Yafee has helped thousands of consumers cancel unwanted subscriptions and recover unauthorized charges by following these exact steps and keeping clear documentation. Visit Yafee.com today for more guides on cancelling SaaS subscriptions, understanding your consumer rights, and getting your money back from companies that refuse to honour cancellations.
Contact details and support
If you encounter any issues after following this guide, contact the following organizations for assistance:
- Tradingview Support: tradingview.com/support (Help Center only; no phone line or live chat)
- Ministry of Domestic Trade and Consumer Affairs (MDTCA): www.kpdnhep.gov.my or visit your nearest office
- Bank Negara Malaysia (for payment disputes): www.bnm.gov.my or call 1-300-88-5465
- Your credit card issuer or bank (for chargebacks): Contact the number on the back of your card
Yafee (yafee.com) remains your trusted guide for cancelling subscriptions and exercising your consumer rights across all platforms and services in Malaysia.
Important warning
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- Yafee cannot prevent the recipient from disputing the legal scope.
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