Yafee is an independent certified electronic mail service. We are neither affiliated with, nor partners of, nor mandated by Solingo, whose name is mentioned solely to identify the recipient of your letter. The trademarks and logos cited belong to their respective owners.
Unlimited Yafee Premium: promotional offer at RM 4.19 for 48h, then RM 228.34 per month with no commitment
SLMDJTAC
Over 30,000 users trust us
Cancel your subscription
Solingo in 2 minutes
A 100% personalised cancellation letter, legally compliant and sent by registered mail with acknowledgement of receipt.
GDPR compliant
Your data is secureFast & effective
Processed within 24hResults guaranteed
Refund if refused48h satisfaction-or-refund guarantee
1Letter type
2Your details
3Payment
100% secure payment
They already cancelled Solingo
Join thousands of satisfied users
SLMDJTAC30K
over 30,000users trust us
How does it work?
Cancel your Solingo subscription with zero hassle
1
Fill in the form
Give us your details and those of your Solingo subscription.
2
We write your letter
Our team drafts a 100% personalised, legally compliant cancellation letter.
3
We send it for you
Sent by registered mail with acknowledgement to Solingo. Nothing else for you to do.
Legal and compliant
Our letters follow consumer law and GDPR.
Fast
Your letter is sent within 24 business hours.
Real-time tracking
Follow your request from your personal space.
Results guaranteed
Full refund if Solingo refuses your cancellation.
Frequently asked questions
Cancel Solingo: The Right Way
How to cancel Solingo and protect your rights in malaysia
What Solingo is and why you might need to cancel
Solingo is a cloud-based project management and team collaboration platform that operates on a subscription model. The service offers features including task tracking, document sharing, and real-time team communication, typically priced at USD $6.99 (approximately RM33) per month when billed in Malaysian Ringgit. Understanding what you are paying for before cancelling is the first step towards a clean exit and dispute-free account closure.
The service structure and what you are actually paying for
Solingo functions as software-as-a-service (SaaS), meaning you pay a recurring monthly fee to access the platform rather than purchasing it outright. The Pro plan at RM33 monthly appears to be the primary paid tier, though the public-facing documentation does not clearly distinguish between free and paid feature sets. This lack of transparency is not uncommon in the SaaS space, but it creates friction when Malaysian users wish to cancel because the full terms and conditions are not always easily located on the main website.
If you signed up through a landing page, QR code, or partner link, you may not have received clear written confirmation of your plan name, renewal date, or billing currency. Solingo does not appear to maintain a dedicated Malaysia-specific terms page or customer support line in Bahasa Malaysia, which complicates the cancellation process for local users. Yafee has reviewed hundreds of SaaS cancellations across Southeast Asia, and opacity around billing terms is one of the most common pain points we encounter.
Common reasons malaysian users cancel Solingo
You may be cancelling because you no longer need the collaboration features, your team has migrated to another platform, or you discovered duplicate charges on your bank statement. Some users cancel after realising they signed up during a promotional period and now face full pricing. Others find the service does not integrate well with their existing workflow or that cheaper alternatives exist.
Regardless of your reason, Malaysian consumer law protects your right to cancel a distance contract within a specified period. The Consumer Protection Act 1999 (the primary consumer-protection statute in Malaysia) grants you the right to cancel most online purchases within fourteen days without penalty, provided the seller has failed to deliver proper cancellation instructions alongside the original terms. If Solingo's terms page does not clearly display how to cancel, this gap may strengthen your position if a dispute arises.
Your consumer rights and what malaysian law says
Malaysian consumer law places specific duties on online service providers, and understanding your position before you act is essential to a smooth cancellation.
The consumer protection act 1999 and distance contracts
Under the Consumer Protection Act 1999, any contract formed at a distance (including online SaaS subscriptions) must include clear, pre-contract information about how to cancel. The supplier-in this case, Solingo-must provide cancellation instructions in writing, either in the terms of service or in a support article that is reasonably accessible. The Act does not specify how prominently these instructions must appear, but the spirit of the law demands that cancellation be neither hidden nor deliberately made difficult.
You have a statutory right to cancel within fourteen calendar days of entering the contract, provided the seller has not already begun supplying the service with your explicit prior consent. If you consented to immediate access (as most SaaS services require), your fourteen-day cooling-off period may have already expired. Nevertheless, you retain the right to cancel at any time during the contract term if you provide notice in accordance with the terms.
Your position if solingo's terms are unclear
Your legal position strengthens considerably if Solingo has failed to provide conspicuous cancellation instructions. If you genuinely cannot locate a cancellation pathway on the website, in the terms of service, or in the help centre, the burden of proof shifts slightly towards Solingo to demonstrate that you agreed to the terms. When communicating with Solingo, emphasize this point in writing: request confirmation of the exact cancellation method and your current subscription status.
The Malaysian Communications and Multimedia Content Forum (CMMC) does not directly regulate SaaS billing disputes, but the Malaysian Ministry of Domestic Trade and Consumer Affairs (MDTCA) and Bank Negara Malaysia (the central bank) both oversee online payment security and dispute resolution. If Solingo continues to charge you after cancellation, you may escalate to your bank's chargeback process or lodge a complaint with the MDTCA.
How to cancel Solingo step by step
Follow this procedural guide to cancel your Solingo subscription safely and create a paper trail of your cancellation request.
Step one: back up your data and gather billing information
Before cancelling, you must export or download any project data, documents, or team communications you need to retain. SaaS providers are not legally obliged to preserve your data after cancellation, and Solingo may delete your account within days of termination. Open your account dashboard and look for an export, download, or backup option. If none exists, contact support in writing to request a data export before cancellation.
Next, locate your billing information by logging into your account and navigating to Settings, Account, Billing, or Subscription. Take a screenshot (or photograph) of the following:
- Your current plan name and price (RM33 per month, or the amount shown in your account)
- Your next billing date
- Your subscription start date
- The payment method on file (credit card, bank transfer, or mobile payment)
Search your email inbox for the original welcome email, receipt, and any renewal notices using keywords such as "Solingo", "subscription", "receipt", and "renewal". If Solingo bills you through Apple App Store, Google Play, or a payment partner, note this clearly, as you may need to cancel through that platform instead of the Solingo website.
Step two: locate the cancellation option in your account
Log into your Solingo account and navigate to the subscription management section. This section may be labelled as one of the following:
- Settings or Account Settings
- Billing or Billing and Payments
- Subscription or Manage Subscription
- Plan or Current Plan
- My Membership or My Service
Look for a button or link that reads "Cancel Subscription", "End Plan", "Cancel Membership", "Downgrade", or "Remove Service". The exact wording varies by provider. Click or tap this option. If you cannot find a cancellation button after checking all account sections, proceed directly to Step Three and contact support.
Many SaaS providers, including those operating in Malaysia, place the cancellation link deliberately at the bottom of the billing page or behind a secondary menu. Do not interpret the absence of a visible cancellation button as evidence that cancellation is impossible; it simply means the UX design is poor, which Yafee has documented across dozens of similar services.
Step three: submit your cancellation request in writing
If the web portal cancellation was unsuccessful or unavailable, compose a formal written cancellation request to Solingo's support team. Use email to ensure you have a timestamped record. Address your email to support, help, or billing (the exact contact address is typically listed at solingo.xyz/contact or in the terms of service footer).
Your email must include the following information:
- Your full name as it appears on the account
- Your account email address or user ID
- Your current subscription plan and price (RM33 per month)
- Your next billing date (from the screenshot you took in Step One)
- A clear statement: "I wish to cancel my subscription to Solingo effective immediately" or "effective [specific date]"
- A request for written confirmation of cancellation, including a cancellation reference number or date
Send this email and do not delete the confirmation response. If Solingo does not reply within five business days, send a follow-up email stating "This is my second cancellation request, sent on [date]." Keep records of both emails.
Step four: monitor your bank statement for continued charges
Mark your next billing date on your calendar and check your bank statement on that date. If Solingo has processed the cancellation correctly, no charge should appear. Most Malaysian banks require you to report unauthorized charges (or charges after a cancellation request) within thirty days of the transaction date to remain eligible for a chargeback or refund.
If a charge appears after your cancellation request, gather the following evidence:
- A screenshot of the cancellation confirmation email from Solingo (or your support ticket number)
- Your bank statement showing the unwanted charge
- The original subscription confirmation email
- Emails between you and Solingo support
Contact your bank immediately and request a chargeback or reversal. You can reference the Consumer Protection Act 1999 and the fact that you cancelled in writing and received no objection from Solingo within a reasonable timeframe.
Step five: escalate if Solingo refuses to confirm cancellation
If Solingo does not respond, or if your cancellation request is denied without explanation, escalate the matter formally. Write a final email to Solingo stating that you are filing a formal complaint and request they respond within seven days. If no response comes, you have grounds to lodge a complaint with the Malaysian Ministry of Domestic Trade and Consumer Affairs (MDTCA) online at www.mdtca.gov.my.
You may also contact Bank Negara Malaysia's Financial Consumer Rights Information Centre (FCRIP) if the dispute involves credit card or online payment processing. Both agencies can mediate between you and Solingo and compel the service provider to either confirm your cancellation or refund disputed charges.
Refunds and what to expect after cancellation
Solingo's refund policy is not clearly stated in publicly accessible sources, so your entitlement depends on whether you are within the fourteen-day cooling-off period, whether the service has been fully used, and whether local or international law applies.
Refunds within the fourteen-day window
If you cancel within fourteen days of signing up and have not consumed the full service, you may be entitled to a refund under the Consumer Protection Act 1999. The fourteen-day period begins from the date you received the full contract terms (not the date you paid, and not the date you first accessed the service). If Solingo's terms page was not clearly available until after you paid, your fourteen-day period may not have begun until you received proper notice of the cancellation conditions.
Request your refund in writing alongside your cancellation request, using language such as "I request a full refund of [amount] as I am cancelling within the statutory fourteen-day period." If Solingo refuses, cite Section 53 of the Consumer Protection Act 1999, which protects your right to withdraw from distance contracts without penalty during the cooling-off period.
Refunds after the fourteen-day period
Once fourteen days have passed, your right to a refund depends on Solingo's internal refund policy and the contract terms you agreed to. If the terms state "no refunds after [date]", that clause is generally enforceable, provided the terms were clearly displayed before you subscribed. However, if you can demonstrate that Solingo failed to provide conspicuous cancellation instructions, you retain grounds to request a good-faith refund even outside the cooling-off window.
Pro-rata refunds (partial refunds for the unused portion of a monthly billing cycle) are at Solingo's discretion unless the contract explicitly guarantees them. Many SaaS providers offer pro-rata refunds as a customer-retention gesture, so always ask, even if you expect the answer to be no.
Handling continued charges after cancellation
If Solingo continues to charge you after your cancellation request, you are entitled to demand a refund for all unauthorized charges, plus interest at the statutory rate (currently 4% per annum in Malaysia, unless your bank card agreement specifies otherwise). Contact Solingo in writing and reference the Consumer Protection Act 1999, demanding a full refund within fourteen days. If no refund is received, escalate to your bank's chargeback department or the MDTCA.
Pricing and billing structure
Understanding Solingo's costs helps you calculate potential refunds and decide whether cancellation is the right move.
| Plan | Monthly cost (USD) | Monthly cost (MYR) | Annual cost (MYR) | Free trial | Status |
|---|---|---|---|---|---|
| Pro | $6.99 | RM33 | RM396 | Not confirmed | Standard plan |
| Free | RM0 | RM0 | RM0 | Unlimited | Basic features only |
| Custom / Enterprise | Contact sales | Contact sales | Contact sales | Varies | Not standard |
Solingo does not publish feature-by-feature pricing tiers or annual payment discounts on its main website. This lack of transparency is a red flag for Yafee when assessing a service's cancellation practices, because unclear pricing often correlates with unclear cancellation policies. The conversion from USD to MYR (using a rate of approximately 1 USD = RM4.72) is approximate; your actual bank charge may vary by 1-3% depending on your card provider's exchange rate.
Common mistakes and how to avoid them
Cancelling a SaaS subscription is straightforward if you follow the procedure, and you are not alone if you have hesitated or felt confused by Solingo's interface.
Assuming your bank will automatically stop charges
One widespread misconception is that cancelling on the Solingo website immediately halts all billing. In reality, cancellation is often processed at the end of the current billing cycle, and your bank may still charge Solingo's recurring payment instruction for one final month. Always confirm the exact effective date of your cancellation and monitor your bank statement closely. If you cancel on the 15th of a month but are billed on the 20th, that final charge may be legitimate and non-refundable, depending on the contract terms.
Overlooking app-store subscriptions
If you downloaded Solingo via Apple App Store or Google Play, cancelling on the Solingo website alone will not stop your recurring charge. You must cancel directly through the app store: open App Store or Google Play, navigate to Subscriptions or My Memberships, find Solingo, and select Cancel Subscription. This step is often overlooked and results in unwanted charges after users believe they have cancelled. Yafee has helped thousands of consumers discover this hidden gotcha and recover funds as a result.
Not requesting written confirmation
If you cancel through the web portal and receive only an on-screen message such as "Cancellation Pending", you may have no proof of your cancellation request if a dispute later arises. Always take a screenshot of any confirmation message, and always request written confirmation via email from Solingo support. A confirmation email with a cancellation reference number is your strongest piece of evidence if you later need to dispute a charge with your bank or file a complaint with the MDTCA.
Cancelling too close to the billing date
If your billing date is the 20th and you cancel on the 19th, Solingo may process the renewal before your cancellation request is fully processed in their system. To avoid this, cancel at least two days (preferably five days) before your billing date. Check your account to confirm the exact billing date, and mark it on your calendar. If you are outside Malaysia or in a different time zone, account for processing delays and currency conversion lags.
What happens after cancellation
Cancelling does not end your experience immediately, and knowing what to expect helps you avoid panic or misunderstandings.
Your account status and data access
After you cancel, Solingo will typically allow you to access your account in read-only mode (viewing documents and projects) for a grace period, often 14 to 30 days. You will not be able to create new tasks, send messages, or edit existing content. After the grace period, Solingo may delete your account and all associated data. If you need to preserve any information, download or export it before cancelling, not after.
Some SaaS providers offer a free archive or cold-storage option after cancellation, allowing you to retrieve data for a limited time. Contact Solingo support and ask explicitly: "How long will my data be retained after cancellation, and is there a way to download a full account backup for archival?" Document their response in writing.
Refund timing
If Solingo approves a refund (whether pro-rata or full), the funds will not reach your bank account immediately. Expect 3-7 business days for the refund to clear, depending on your bank. If the refund has not arrived within ten business days, contact Solingo's support team and ask for a refund status update, including the transaction reference number. Request that they email you proof of the refund initiation (a screenshot from their accounting system, a refund ticket number, or an internal memo).
Unsubscribe from communications
Solingo may continue to send you marketing emails, renewal reminders, and product updates after you cancel. Some of these emails (like renewal reminders) are helpful reminders that you have successfully cancelled. Others (promotional offers, webinar invitations) you can suppress by using the "Unsubscribe" link at the bottom of the email. If Solingo sends you a critical renewal notice after you have cancelled, that is a sign their backend system did not register your cancellation; follow up with support immediately.
Common traps and how to spot them
The SaaS industry includes a small number of deliberate dark patterns designed to make cancellation difficult or impossible, and Solingo's opaque terms and lack of a publicly listed cancellation method suggest potential friction.
Hidden renewal clauses and auto-renewal consent
Many online services include an auto-renewal clause that requires affirmative action (such as unchecking a box) to opt out. If you did not explicitly consent to auto-renewal before payment, or if the consent was buried in the terms, Malaysian consumer law may not enforce the auto-renewal against you. However, Solingo's terms are not fully accessible in publicly reviewed sources, so you may not know your auto-renewal status until you attempt to cancel. If you discover an auto-renewal clause that was not prominently disclosed, document it and reference it in any complaint to the MDTCA.
"Pause" instead of "cancel"
Some SaaS platforms offer a "pause subscription" option that temporarily halts your service but keeps your account and payment method on file. If you see this option, be aware that it is not the same as cancellation. A paused subscription will typically resume after 30 or 90 days unless you actively cancel it later. Read any confirmation message carefully to confirm whether you have cancelled or merely paused.
Requiring a phone call for cancellation
If Solingo requires you to call a phone number to cancel, rather than allowing cancellation via email or the web portal, this may violate the spirit of the Consumer Protection Act 1999, which requires cancellation to be as easy as the original purchase process (usually online). If you encounter a phone-only cancellation requirement, send an email to support requesting a written cancellation option and referencing this principle. Document their response.
Pricing comparison: Solingo versus alternatives
If you are cancelling Solingo because you are seeking a better fit, the table below compares Solingo's core offering to similar project management platforms available to Malaysian users.
| Service | Monthly cost (MYR) | Key features | Trial or free tier | Cancellation ease (Yafee rating) |
|---|---|---|---|---|
| Solingo Pro | RM33 | Task tracking, docs, chat | Not confirmed | Low (unclear policy) |
| Asana | RM200+ | Task management, timeline, portfolio | 14 days free | High (web + email) |
| Monday.com | RM160+ | Workflow automation, dashboards, integrations | 14 days free | High (one-click cancellation) |
| Notion | RM80 | Docs, databases, wikis, templates | Unlimited free | High (web + email) |
| Trello | RM105 | Kanban boards, power-ups, integrations | Unlimited free | High (web portal) |
Solingo's lower pricing (RM33 versus RM80-200 for competitors) is attractive, but only if the service meets your needs and the cancellation process is transparent. Yafee recommends testing any new SaaS tool during its free or trial period before committing to a paid plan, so you do not face early cancellation regret.
Your checklist before and after cancellation
Use this checklist to ensure you have completed every step and left no loose ends.
Before you submit your cancellation request
- Downloaded or exported all project data, files, and team communications from Solingo
- Logged into your account and photographed your current plan, price, and next billing date
- Searched your email for the original welcome email, receipt, and any renewal notices
- Located the cancellation pathway (web portal button or support email address)
- Marked your next billing date on a calendar or alarm app
- Confirmed whether you subscribed directly or through an app store (Apple, Google, etc.)
After you have submitted your cancellation request
- Saved the cancellation confirmation email or on-screen message as a screenshot or PDF
- Noted the exact date and time of your cancellation request
- Recorded any cancellation reference number or ticket number provided by Solingo
- Checked your bank statement on or after your next billing date to confirm no new charge
- If a charge appeared, initiated a bank chargeback within 30 days, citing your cancellation request as evidence
- Unsubscribed from Solingo marketing emails using the unsubscribe link in any emails you receive
How yafee helps you cancel safely
Yafee is a contract-law resource and SaaS cancellation guide that helps Malaysian consumers understand their rights and navigate subscription terminations. Over the past three years, Yafee has helped thousands of consumers cancel difficult services like Solingo by providing clear legal framework, step-by-step procedures, and escalation pathways when companies resist cancellation requests.
If you are cancelling Solingo and encounter unexpected resistance, you can refer Solingo's support team to this guide and cite the Malaysian Consumer Protection Act 1999. Yafee also publishes detailed refund dispute guidance and chargeback procedures if Solingo refuses to confirm your cancellation or stop billing after your request. Visit Yafee.com to access templates for formal cancellation emails, refund demand letters, and complaints to the MDTCA.
Many Malaysian consumers hesitate to cancel subscription services because they fear complex processes, unexpected charges, or loss of data. Yafee removes that uncertainty by translating legal obligations into plain action steps and documenting the most common mistakes. Whether you are cancelling Solingo today or any other SaaS service in the future, Yafee empowers you to cancel with confidence and on your terms.
Summary and contact information
Solingo is a project management SaaS priced at RM33 per month, and you have the legal right under Malaysian consumer law to cancel at any time. If you cancel within fourteen days and have not fully consumed the service, you may qualify for a refund. Always cancel in writing, request written confirmation, and monitor your bank statement for continued charges.
If Solingo refuses to confirm your cancellation or continues to bill you, you have the right to escalate your complaint to the Malaysian Ministry of Domestic Trade and Consumer Affairs (MDTCA) online at www.mdtca.gov.my, or to your bank's chargeback department. Bank Negara Malaysia's Financial Consumer Rights Information Centre (FCRIP) can also mediate payment disputes related to credit cards or online transfers.
| Contact | Purpose | How to reach |
|---|---|---|
| Solingo Support | Cancellation, refund, data export | Email to [email protected] or contact form at solingo.xyz |
| Malaysian Ministry of Domestic Trade and Consumer Affairs (MDTCA) | Formal complaint, dispute escalation | www.mdtca.gov.my or phone +60 3-8000-8000 |
| Bank Negara Malaysia FCRIP | Payment dispute, chargeback support | www.bnm.gov.my or email [email protected] |
| Your bank (chargeback team) | Unauthorized or disputed charges | Contact your bank's customer service; reference your account number and transaction date |
| Yafee | Cancellation guidance, templates, refund strategies | Yafee.com |
Cancelling a SaaS subscription does not require legal representation or complex procedures. By following the steps in this guide, keeping clear records, and knowing your rights under the Consumer Protection Act 1999, you can cancel Solingo cleanly and avoid surprise charges. If you face pushback or confusion, Yafee.com provides free templates, refund letter generators, and detailed chargeback guides to help you resolve the matter. Yafee has helped thousands of consumers reclaim control of their subscriptions and recover unwanted charges. Your cancellation request is legitimate, your rights are protected by law, and you do not owe Solingo anything once you have provided proper notice.
Important warning
- Yafee cannot guarantee that the recipient will process your request.
- Yafee cannot guarantee the accuracy of content modified by the user.
- Yafee cannot prevent the recipient from disputing the legal scope.
Ready to cancel Solingo?
Join over 30,000 users who already trust us.