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Frequently asked questions
Cancel Tradingview: The Right Way
How to cancel TradingView in new zealand and protect your wallet
Why you might want to cancel TradingView
TradingView is a web-based charting and market analysis platform used by traders and investors across New Zealand to access real-time data, technical indicators, and community features. The service runs on desktop browsers, iOS, and Android, with three subscription tiers: Essential, Plus, and Premium. Yafee understands that subscription costs accumulate quickly, especially when your trading activity slows or you discover alternative tools that better match your workflow.
You may have signed up for TradingView to monitor watchlists, set price alerts, or build custom charts with advanced indicators. However, recurring charges often continue long after you stop using the platform. Yafee has guided thousands of New Zealand consumers through cancellations, and your rights are protected by New Zealand consumer law regardless of TradingView's global operations.
TradingView subscription tiers and what each plan includes
The Essential plan offers 2 charts, 5 indicators, and 20 price alerts in an ad-free interface. The Plus tier upgrades you to 4 charts, 10 indicators, and 40 alerts. Premium unlocks unlimited charts, unlimited indicators, unlimited alerts, advanced drawing tools, and priority support.
All plans operate on either monthly or annual billing cycles. Annual subscriptions carry a lower per-month cost, but require a 12-month upfront commitment. The critical detail: auto-renewal means your payment method gets charged automatically unless you cancel before your next billing date.
| Plan | Charts | Indicators | Alerts | Drawing tools | Best for |
|---|---|---|---|---|---|
| Essential | 2 | 5 | 20 | Basic | Casual traders |
| Plus | 4 | 10 | 40 | Standard | Active traders |
| Premium | Unlimited | Unlimited | Unlimited | Advanced | Professional traders |
Your consumer rights and what they mean for you
Under New Zealand's Consumer Guarantees Act 1993, you hold several protections even though TradingView operates globally. This legislation ensures that services must be of acceptable quality, fit for purpose, and delivered within a reasonable timeframe.
Furthermore, the Fair Trading Act 1986 protects you against misleading or deceptive conduct in relation to subscription terms, auto-renewal practices, and billing. If TradingView's cancellation process is deliberately obscured or your billing is unclear, you have grounds to escalate a complaint to the Commerce Commission, New Zealand's primary consumer protection authority.
Your legal position when cancelling a subscription
You own the right to cancel your subscription at any time. TradingView cannot lawfully force you to remain subscribed for the remainder of an annual contract or any other period. If you cancel before your renewal date, you must retain access to all paid features until that renewal date arrives. For example, if you cancel on 10 March and your renewal is scheduled for 30 March, you keep full access until 30 March.
If TradingView charges you after you cancel, or if you are charged without clear prior notice or consent, you have the right to request a refund and lodge a formal complaint with the Commerce Commission. Yafee advises that you retain all cancellation confirmations and billing records as evidence.
When the commerce commission can help you
If TradingView refuses to honour your cancellation, continues billing after you cancel, or engages in misleading conduct regarding auto-renewal, contact the Commerce Commission at www.comcom.govt.nz. The Commerce Commission investigates breaches of the Fair Trading Act and can compel refunds or issue compliance orders. Keep screenshots of your cancellation confirmation, payment records, and any correspondence with TradingView support.
How to cancel TradingView via the website
If you subscribed directly through tradingview.com, you cancel through the same platform using your account dashboard. This method is the most straightforward and takes approximately 3-5 minutes to complete.
Step 1: sign in to your TradingView account
Open your web browser and navigate to www.tradingview.com. Enter your email address and password. If you have forgotten your password, click "Forgot password?" and follow the reset link sent to your email.
Step 2: access your account settings
Once signed in, locate your profile icon or avatar in the top-right corner of the screen. Click on it to reveal a dropdown menu. Select "Settings" from the available options.
Step 3: navigate to your billing section
In the Settings page, look for the left sidebar menu. Click on "Billing" to access your subscription and payment information.
Step 4: locate and cancel your subscription
- Under the Billing menu, click on "Subscriptions".
- Find your active subscription in the list.
- Click the "Cancel subscription" button next to your plan.
- Review the cancellation summary and confirm when prompted.
- TradingView will display a cancellation confirmation message and email you a receipt.
Important timing note: You must initiate cancellation at least 24 hours before your next scheduled billing date. If your renewal is set for 28 February, cancel by 27 February to avoid an unwanted charge.
Step 5: verify your cancellation
Return to your Billing section and confirm that your subscription now shows as "Cancelled" or displays an end date matching your current billing period. Save or screenshot this confirmation for your records.
How to cancel TradingView via apple app store
If you subscribed through the Apple App Store on an iPhone or iPad, you must cancel within Apple's ecosystem, not through TradingView itself. Apple manages the billing relationship and payment processing.
Cancelling on iPhone or iPad
- Open the Settings app on your device.
- Tap your name at the top of the Settings menu.
- Select "Subscriptions".
- Find "TradingView" in your active subscriptions list.
- Tap on TradingView.
- Tap "Cancel Subscription".
- Choose your reason for cancellation from the dropdown (optional).
- Confirm the cancellation by tapping "Confirm".
Apple will send you a confirmation email, and your subscription will remain active until the end of your current billing period. Any charges made after cancellation can be disputed through Apple's refund system by opening App Store Settings, scrolling to Purchase History, finding the TradingView charge, and selecting "Report a Problem".
How to cancel TradingView via google play store
If you subscribed through Google Play on an Android device, Google manages your billing and you must cancel through the Google Play app, not TradingView directly.
Cancelling on android devices
- Open the Google Play Store app.
- Tap your profile icon in the top-right corner.
- Select "Manage subscriptions".
- Tap "TradingView".
- Tap "Cancel subscription".
- Follow the on-screen prompts to confirm your reason and cancellation.
Google will email you a cancellation confirmation. Your access continues until the end of your current billing cycle. If you are charged after cancellation, visit support.google.com/googleplay to request a refund through Google's dispute resolution process.
What happens to your account after you cancel
Cancelling your subscription does not delete your account. Your TradingView account remains active and all your saved charts, watchlists, indicators, and drawings are preserved indefinitely. You can still log in and access the free tier with limited features.
Once your paid billing period ends, you automatically downgrade to the Essential free plan. This means you lose access to premium features like multiple charts (you retain only 1), custom indicators, and advanced drawing tools. Public content and community features remain available. You can re-subscribe at any time by returning to your Billing settings.
Your data and account recovery
TradingView does not delete your personal data or charts when you cancel. If you wish to export your chart ideas or watchlists before cancelling, download them manually through the platform. Yafee recommends keeping a record of any financial decisions or strategies linked to your TradingView analysis for your own records.
Refunds and money-back options
TradingView's standard refund policy does not offer prorated refunds for mid-cycle cancellations. If you cancel on day 15 of a 30-day month, you do not receive a refund for the remaining 15 days. However, New Zealand consumer law provides specific protections that may entitle you to a refund in certain circumstances.
When you can claim a refund under new zealand law
If TradingView failed to deliver the service as advertised, or if the service was not fit for purpose, you may have grounds to request a refund under the Consumer Guarantees Act 1993. For example, if the platform was down for extended periods, if indicators do not function as described, or if the service does not match its marketing claims, you can escalate this complaint.
Additionally, if you were charged without prior consent or after cancellation, you are entitled to a full refund. If TradingView's cancellation process was deliberately hidden or misleading, the Fair Trading Act allows you to pursue a refund plus compensation.
How to request a refund from TradingView
- Contact TradingView support at [email protected].
- Explain your reason for requesting a refund with specific dates and details.
- Attach screenshots of your billing records and cancellation confirmation.
- Request a refund within 30 days of the charge you dispute.
- Allow 5-10 business days for a response.
If TradingView refuses your refund request, escalate to the Commerce Commission with evidence of your complaint and TradingView's response. Yafee has helped thousands of New Zealand consumers recover funds by providing clear documentation of their dispute.
Common mistakes to avoid when cancelling
Cancelling a subscription can feel straightforward, but several traps frequently catch consumers off guard. Being aware of these risks means you avoid unnecessary charges and protect your financial security.
Mistake 1: cancelling just hours before your renewal date
TradingView's system processes renewals automatically and may charge your card if you cancel within just a few hours of your renewal time. Always cancel at least 24 hours in advance. Mark your renewal date in your calendar and set a phone reminder for 2-3 days before to ensure you cancel with a comfortable buffer.
Mistake 2: assuming your cancellation went through without checking
After you click "Cancel subscription", always return to your Billing section and verify that your subscription now displays as cancelled or shows an end date. Some users assume their cancellation is complete without confirming, then are surprised by a charge weeks later. Screenshot your cancellation confirmation for proof.
Mistake 3: cancelling via the wrong platform
If you subscribed through Apple or Google, cancelling through the TradingView website will not work. You must cancel through Apple Settings or Google Play respectively. Similarly, if you subscribed directly through tradingview.com, cancelling on the app stores will not affect your web subscription. Verify which platform you used to subscribe by checking your payment history or bank statement.
Mistake 4: failing to keep cancellation records
Do not delete your cancellation email or screenshot. If a dispute arises and TradingView charges you after cancellation, your confirmation is essential proof for requesting a refund or filing a Commerce Commission complaint. Yafee recommends saving cancellation confirmations for at least 12 months.
Checklist for a smooth cancellation
Use this step-by-step checklist to ensure you complete your TradingView cancellation correctly and protect yourself from post-cancellation charges.
| Task | Completed | Notes |
|---|---|---|
| Identify which platform you subscribed through (web, Apple, Google) | ||
| Log in to the correct platform and find your subscription details | ||
| Check your next renewal date | ||
| Cancel at least 24 hours before your renewal date | ||
| Take a screenshot or save the cancellation confirmation | ||
| Verify cancellation status appears in your account settings | Critical final step |
When to keep your TradingView subscription versus when to cancel
Deciding whether to cancel depends on your trading frequency, the value you derive from advanced features, and your budget. Use this comparison to assess whether your subscription justifies its cost.
| Reason to keep | Reason to cancel |
|---|---|
| You trade 3+ times per week | You trade fewer than once per month |
| You rely on multiple custom indicators | You use only basic charting features |
| You set 30+ price alerts regularly | You rarely monitor price alerts |
| You actively use advanced drawing tools | You have found a free alternative you prefer |
| Your income from trading exceeds your subscription cost | Your trading frequency has declined |
| The cost is no longer affordable |
Summary and next steps
Cancelling TradingView in New Zealand is straightforward when you follow the correct platform-specific steps and verify your cancellation before your renewal date. Your rights under the Consumer Guarantees Act 1993 and Fair Trading Act 1986 protect you from unwanted charges and deceptive billing practices. Consequently, if TradingView continues charging you after cancellation or engages in misleading conduct, the Commerce Commission can intervene on your behalf.
The key steps are: identify your subscription platform, access your account settings, click cancel, verify the cancellation status, and retain your confirmation. Whether you subscribed through the web, Apple App Store, or Google Play, cancellation takes effect immediately and your paid access continues until the end of your current billing period.
Yafee specialises in helping New Zealand consumers navigate subscription cancellations with confidence and clarity. If you encounter resistance from TradingView, require help drafting a refund request, or need guidance on escalating a dispute to the Commerce Commission, Yafee has the resources and expertise to assist. Visit yafee.com today to learn how Yafee has helped thousands of New Zealand consumers cancel unwanted subscriptions and recover their money.
Contact information for further assistance
If you need additional support or wish to lodge a formal complaint about your TradingView subscription, the following New Zealand authorities can help:
- Commerce Commission: www.comcom.govt.nz - handles complaints about misleading conduct and unfair contract terms.
- TradingView Support: [email protected] - for billing queries or cancellation assistance.
- Yafee: yafee.com - for expert guidance on your cancellation and consumer rights.