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Frequently asked questions
Cancel Speedify: The Right Way
How to cancel Speedify and avoid automatic renewal charges in malaysia
What Speedify is and why you might cancel
Speedify is a subscription-based VPN and connection-bonding software that combines multiple internet sources-such as Wi-Fi, mobile data, and Ethernet-into a single, more stable connection. For Malaysian users dealing with inconsistent home fibre, office networks, and mobile connectivity, Speedify markets itself as a reliability tool rather than a privacy-only service. The platform charges in US dollars and operates on an automatic renewal model, which means your subscription renews at the end of each billing cycle unless you actively cancel beforehand.
The core service and what you are paying for
Speedify offers both free and paid tiers. The paid plans grant you unlimited access to the platform, premium server connections, and permission to use the service on up to five devices simultaneously. The feature set remains consistent across billing tiers; the main difference is the billing period and total cost. If you sign up for a free trial and do not cancel before it expires, Speedify automatically converts your account into a paid subscription under its standard renewal terms.
Why malaysian users often struggle to cancel
Many subscribers become frustrated because they assume deleting the Speedify app stops billing. It does not. You must cancel through the same channel where you originally subscribed-whether that was the Speedify website account portal, Apple App Store, or Google Play Store. Furthermore, Speedify does not list a phone number or live chat support, only email assistance at [email protected], which operates in English only. This can create friction if you need immediate help with a billing dispute or cancellation.
Your legal position under malaysian consumer law
In Malaysia, your right to cancel a subscription service is protected under the Consumer Protection Act 1999 (CPA 1999). This legislation grants you the right to cancel a distance contract (which includes online subscriptions) within 14 calendar days of purchase without penalty, provided you notify the trader in writing. Speedify's automatic renewal clause must also comply with the CPA 1999, which requires traders to obtain explicit, informed consent before charging you for a renewal.
Your legal position
Under the Consumer Protection Act 1999, you have the right to cancel your Speedify subscription at any time, subject to the terms you agreed to. If Speedify charged you without clear prior consent for a renewal, or if the cancellation process was deliberately obscured, you can lodge a complaint with the Ministry of Domestic Trade and Consumer Affairs (KPDNHEP), the government body responsible for enforcing consumer protection in Malaysia. You are also entitled to request a refund if you cancel within the 14-day cooling-off period from the date you first subscribed, or if you can demonstrate that Speedify did not honour its cancellation obligations. Yafee recommends documenting all communication and keeping transaction records to support any dispute.
Automatic renewal and your consent rights
The Consumer Protection Act 1999 requires that any automatic renewal clause be presented clearly and that you give explicit consent before being charged. If Speedify's terms were not transparent, or if you were charged without a clear reminder before each renewal, you have grounds to dispute the charge and request a refund. In accordance with the CPA 1999, traders must also provide a simple, no-cost mechanism to cancel, and the cancellation process must be as easy as the original sign-up process.
Pricing and billing structure for malaysian customers
Speedify publishes its pricing in US dollars (USD) on its website. Malaysian subscribers are charged in foreign currency, which means you will incur exchange-rate conversion costs and potential bank fees depending on your card issuer. The exact amount in Malaysian Ringgit (MYR) will vary based on daily exchange rates.
| Plan tier | Billing period | Cost (USD) | Approximate cost (MYR) | Devices allowed |
|---|---|---|---|---|
| Free tier | Ongoing | Free | Free | 2 |
| Monthly paid | 1 month | USD 9.99 | RM 47-52 (approx) | 5 |
| Annual paid | 12 months | USD 99.99 | RM 470-520 (approx) | 5 |
| Trial period | 7 days (typical) | Free initially | Free initially | 5 |
The trial period converts to a paid subscription automatically if you do not cancel before the trial expires. Consequently, you must track your trial end date carefully and ensure you cancel at least 24 hours before renewal to avoid being charged.
How to cancel Speedify step by step
Cancelling Speedify requires you to use the same platform where you originally subscribed. The process differs depending on whether you signed up directly on the Speedify website, through Apple App Store, or through Google Play Store. Yafee advises you to complete all checks before initiating cancellation to prevent failed cancellations.
Preparation and checks before cancellation
Before you press cancel, take five minutes to gather the information you will need. Many subscribers cancel through the wrong channel and then discover the subscription is still active when the next charge appears. Verify where you subscribed, note your renewal date, and save documentation of your current plan status.
- Log in to your email account and search for any Speedify invoices or receipt emails to confirm which platform you used to subscribe.
- If the email contains "speedify.com", you subscribed directly on their website.
- If it mentions "Apple" or "iTunes", you subscribed via App Store.
- If it mentions "Google Play", you subscribed via Google Play Store.
- Note the exact renewal date shown in your current billing statement or subscription confirmation.
- Take screenshots of your subscription page, renewal date, and payment method for your records.
- Save the invoice email and any transaction ID from your payment receipt.
- Open your account in each potential cancellation channel to verify which one shows your active subscription (only one will display it as current).
Cancel through the Speedify website account portal
If you subscribed directly on speedify.com using a credit card or PayPal, you must cancel through the same website portal. This is the primary cancellation route for direct subscribers and is typically processed within 24 hours.
- Visit the Speedify website and log in to your account using your registered email address and password.
- Locate the account settings or subscription section (typically found in a menu labelled "Account", "Settings", or "My Account").
- Select the "View Billing" or "Subscription" option to display your current plan and renewal details.
- Look for a button or link labelled "Cancel Subscription", "Manage Plan", or "End Subscription".
- Click the cancellation option and follow the on-screen prompts. Speedify may ask you to confirm your reason for leaving or offer you a discounted renewal option.
- Complete the cancellation process and immediately check for a confirmation email from Speedify. Save this email as proof of cancellation.
- Verify in your account settings that the subscription status now shows "Cancelled" or "Pending cancellation" rather than "Active".
Cancel through apple app store (iPhone or iPad)
If you subscribed to Speedify via Apple App Store or iTunes, you must cancel through your Apple account settings, not through the Speedify app itself. Apple processes the cancellation and issues any refunds directly.
- Open the Apple App Store app on your iPhone or iPad.
- Tap your profile icon in the top-right corner of the screen.
- Select "Subscriptions" from the menu.
- Find and tap "Speedify" in your list of active subscriptions.
- Tap "Cancel Subscription" or "Edit" to access the subscription settings.
- Confirm the cancellation by tapping "Confirm Cancel" when prompted.
- Check that the status changes to "Expires on [date]" rather than showing as renewable.
- Take a screenshot showing the cancelled status and save any confirmation email from Apple.
Alternatively, you can manage Speedify subscriptions on your Mac by opening System Settings, selecting your Apple ID, navigating to Subscriptions, and cancelling from there.
Cancel through google play store (Android)
If you subscribed to Speedify on an Android device via Google Play Store, you must cancel through your Google Play account, not directly in the Speedify app. Google processes the cancellation and handles any refund requests.
- Open the Google Play Store app on your Android device or visit play.google.com on your computer.
- Tap or click your profile icon in the top-right corner.
- Select "Manage my subscriptions" or "Payments and subscriptions".
- Find "Speedify" in your active subscriptions list and tap it.
- Tap "Cancel subscription" and select your reason for cancellation from the options provided (optional).
- Confirm the cancellation by tapping "Cancel subscription" again.
- Verify that the subscription status changes to "Cancelled" and note the final billing date shown on screen.
- Save a screenshot as proof of cancellation.
Cancellation timing and when it takes effect
Cancelling Speedify does not stop your service immediately. Your access continues until the end of the current billing period. For example, if your renewal date is 15 January and you cancel on 10 January, you retain full access until 15 January, after which the service stops and no further charge occurs. Nevertheless, if you cancel after the renewal has already processed (for example, if the charge appeared on 15 January and you cancel on 16 January), you must request a refund as a separate action.
Refunds and recovery of unauthorized charges
Speedify's standard policy does not include refunds for used service time. However, under the Consumer Protection Act 1999, you have a right to refund in specific circumstances. Yafee highlights the scenarios where you can legitimately claim a refund.
When you qualify for a refund
You are entitled to request a refund in the following situations:
- You cancelled within the 14-day cooling-off period from your original purchase date and have not used the service substantially.
- You were charged without clear, prior consent for an automatic renewal, or the renewal charge violated the Consumer Protection Act 1999 transparency requirements.
- The service was not fit for purpose (for example, if Speedify failed to stabilize your connection as advertised and support could not resolve it).
- You cancelled successfully through the correct channel, but a duplicate or unauthorized charge still appeared on your card.
How to request a refund
- Gather documentation: your cancellation confirmation email, the transaction receipt showing the charge you dispute, and screenshots of your account settings showing the subscription was active on that date.
- Email [email protected] with the subject line "Refund request for [your email address]" and include:
- Your full name and registered Speedify account email.
- The date and amount of the charge you dispute (in both USD and MYR).
- Your transaction ID or reference number from your payment receipt.
- A clear explanation of why you believe the charge was unauthorized or why you qualify for a refund.
- Attachments: cancellation confirmation, transaction receipt, and relevant screenshots.
- Retain a copy of your email and note the date you sent it.
- Allow 7 to 10 business days for Speedify support to respond. If you receive no reply, escalate to your bank or card issuer.
- If Speedify refuses the refund and you believe the charge violated the Consumer Protection Act 1999, file a complaint with the Ministry of Domestic Trade and Consumer Affairs (KPDNHEP) at consumeraffairs.kpdnhep.gov.my or call 1-300-88-5151.
Chargeback and credit card dispute
If Speedify ignores your refund request, you have a right to dispute the charge with your bank or credit card company. This is known as a chargeback. Your bank will investigate and may reverse the charge on your behalf, though this process typically takes 30 to 60 days. Document all attempts to resolve the matter with Speedify before initiating a chargeback, as your bank will expect evidence of good-faith attempts to recover the money directly.
Common mistakes that prevent successful cancellation
Cancellation is straightforward once you understand the mechanics, and most failures occur because subscribers use the wrong platform or miss the renewal date.
Using the wrong cancellation channel
The most common mistake is attempting to cancel through a channel different from the one you used to subscribe. For example, if you signed up via Google Play Store but then try to cancel through the Speedify website, the cancellation will not process because the subscription record exists only in Google's system. Your service continues, and the next charge still appears. Always confirm which platform holds your subscription before cancelling.
Cancelling too late
If you cancel after your renewal date has already passed and the charge has been processed, the cancellation will stop future renewals but will not reverse the charge you just incurred. You must cancel at least 24 hours before your renewal date. Set a calendar reminder for two days before your renewal date to ensure you have time to act.
Assuming the app deletion equals cancellation
Deleting the Speedify app from your device does nothing to stop the subscription. The billing relationship exists between you and Speedify (or Apple/Google), not between your device and Speedify. The app deletion is separate from the subscription cancellation and will not prevent automatic renewal.
Ignoring confirmation emails
After you cancel, Speedify or the relevant app store will send a confirmation email. Some users delete this email without saving it. If a charge appears later and you need to dispute it, that confirmation email is your most important proof that you did, in fact, cancel. Always save cancellation confirmations in a dedicated folder.
What happens after you cancel Speedify
Once your cancellation is confirmed, your service access ends at the end of your current billing period, and no further charges occur. Nevertheless, you should verify the status in your account within a few days to ensure the cancellation was processed correctly.
Immediate steps after cancellation
- Log back into your Speedify account (or the relevant app store) within 48 hours and verify that your subscription now shows as "Cancelled" or "Expires on [date]".
- Check your email for any confirmation or receipt from Speedify or the app store acknowledging the cancellation.
- Set a calendar reminder for the day before your final billing date to monitor whether a surprise charge appears.
- Disable auto-pay or card autofill for Speedify if you previously enabled it in your payment settings.
- If you received a refund, verify that the credit appears in your bank account within 5 to 10 business days.
Monitoring for unauthorized charges
Check your bank or credit card statement on the date your final billing cycle ends and for 30 days after that. If an unexpected charge appears after your cancellation date, contact your bank immediately and provide your cancellation confirmation as evidence. Yafee advises all users to keep payment statements for at least 12 months after cancellation to demonstrate compliance with any future dispute.
When to escalate to consumer protection authorities
If Speedify refuses to honour your cancellation request or continues to charge you after you have cancelled, you have the right to lodge a formal complaint with the relevant Malaysian authority. In accordance with the Consumer Protection Act 1999, the Ministry of Domestic Trade and Consumer Affairs (KPDNHEP) investigates such complaints and can compel businesses to issue refunds.
Filing a complaint with KPDNHEP
- Gather all documentation: cancellation confirmation emails, transaction receipts, screenshots of your account status, and copies of any communication with Speedify support.
- Visit the KPDNHEP consumer portal at consumeraffairs.kpdnhep.gov.my or call 1-300-88-5151 (toll-free) to lodge a formal complaint.
- Provide a clear chronology of events: when you subscribed, when you attempted to cancel, what evidence you have of cancellation, and what charge(s) appeared after cancellation.
- Submit copies of all supporting documents as requested by KPDNHEP.
- Cooperate with any investigation KPDNHEP initiates on your behalf. The authority will contact Speedify and demand a response.
- If KPDNHEP determines that Speedify violated the Consumer Protection Act 1999, it can order Speedify to refund you and may impose sanctions on the company.
Your right to pursue civil action
Alternatively, if you believe Speedify owes you a refund that exceeds RM 1,000, you can pursue a civil claim in the District Court of Malaysia. You will need to engage a lawyer to represent you, and you must file the claim within three years of the charge or within three years of discovering the unauthorized charge, whichever is later. Yafee recommends attempting to resolve the matter with Speedify and KPDNHEP first, as civil litigation is time-consuming and costly.
Checklist for cancelling Speedify successfully
Use this checklist to ensure you complete every step and avoid cancellation failures:
| Task | Status | Date completed |
|---|---|---|
| Confirm which platform you used to subscribe (website, App Store, or Google Play) | [ ] Done | ___________ |
| Note your renewal date and cancel at least 24 hours before it | [ ] Done | ___________ |
| Take screenshots of your active subscription, renewal date, and payment method | [ ] Done | ___________ |
| Save your invoice email and transaction ID | [ ] Done | ___________ |
| Complete cancellation through the correct platform | [ ] Done | ___________ |
| Verify cancellation status within 48 hours (should show "Cancelled" or "Expires on [date]") | [ ] Done | ___________ |
| Save the cancellation confirmation email | [ ] Done | ___________ |
| Monitor your bank statement for 30 days after the final billing date | [ ] Done | ___________ |
| If unauthorized charge appears, contact your bank and provide cancellation proof | [ ] Done | ___________ |
Why you should consider cancelling and what to do next
You may decide to cancel Speedify because the service did not meet your needs, the cost in MYR has become too high due to exchange-rate fluctuations, or you have found a better alternative. Whatever your reason, ensure the cancellation is actually processed before you commit to a replacement service. Yafee recommends confirming the cancellation status online before signing up for a competitor to avoid running two overlapping subscriptions.
If you cancelled because of poor performance, document the issues you experienced (slow speeds, frequent disconnections, or failure to bond connections as advertised). This information will be helpful if you need to file a complaint with KPDNHEP or pursue a refund claim under the fit-for-purpose provision of the Consumer Protection Act 1999.
Key takeaways and your cancellation summary
Cancelling Speedify is straightforward once you identify the correct cancellation channel. You have a legal right under the Consumer Protection Act 1999 to cancel at any time, and you are entitled to a refund if you cancel within 14 days of purchase or if Speedify charged you without proper consent. Consequently, always cancel through the same platform where you subscribed-either the Speedify website, Apple App Store, or Google Play Store-and verify the cancellation status within 48 hours. Keep all confirmation emails and monitor your bank statement for 30 days after your final billing date. If Speedify fails to honour your cancellation or continues to charge you, escalate your complaint to KPDNHEP (consumeraffairs.kpdnhep.gov.my or 1-300-88-5151). Yafee has helped thousands of Malaysian consumers cancel unwanted subscriptions and recover unauthorized charges by following this clear, step-by-step approach. Use this guide to protect your rights and ensure you are never billed again.