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Frequently asked questions
Cancel Speedify: The Right Way to Stop Unwanted Charges
How to cancel Speedify and stop paying for a VPN service you no longer use
Understanding Speedify and why cancellation matters
Speedify is a VPN and connection-bonding service operated by Connectify, Inc., headquartered in Philadelphia, Pennsylvania. The service encrypts your internet traffic and can combine multiple connections-such as Wi-Fi and mobile data-to improve stability and occasionally speed. When you subscribe through speedify.com, Apple's App Store, or Google Play, you gain access to premium servers and the ability to protect up to 5 devices simultaneously.
Your decision to cancel may stem from several practical reasons. Monthly plans cost $14.99 (approximately PHP 847), annual plans PHP 5,084, and 3-year plans PHP 10,169. For Philippine users, these prices represent a significant expense compared with competitors such as Surfshark and NordVPN. Support operates from the U.S. Eastern Time Zone, meaning late evening or early morning response times for subscribers in the Philippines. Whether cost, availability, or service fit drove your cancellation decision, you deserve a clear, legally compliant process.
At Yafee, we specialise in contract law and subscription management across multiple jurisdictions. This guide walks you through every cancellation route available to you, explains your legal protections under Philippine consumer law, and protects you from the most common billing traps that catch Speedify users off guard.
Subscription platform affects your cancellation method
Your cancellation route depends entirely on where you subscribed. If you signed up directly on speedify.com, you cancel through the Speedify account portal. If you subscribed through Apple's App Store, you must cancel through Apple. If you used Google Play, cancellation happens there instead. Mixing these routes is the leading cause of unexpected charges after users believe they have already cancelled. Start by locating your original receipt email-it will identify your billing platform with certainty.
Free tier versus paid subscription
Speedify offers a free tier with 2 GB of data per month. This tier requires no payment, so there is nothing to cancel. Paid plans remove data caps, unlock premium server access, and permit simultaneous use across 5 devices. If you currently use the free tier and wish to stop receiving marketing emails, you can adjust your contact preferences within your account settings, but you have no active subscription requiring cancellation.
Your consumer rights under philippine law
The Consumer Act of the Philippines (Republic Act No. 7394) establishes your legal foundation when disputing charges or demanding refunds from Speedify.
Your legal position
Under Republic Act No. 7394, you hold the right to cancel your subscription at any time and receive a full refund if you cancel within 14 days of your initial payment. This law mandates that companies process cancellation requests within 7 business days and issue refunds within 30 days of your written request. If Speedify continues to bill you after cancellation, or refuses to refund charges made within 14 days of subscription start, you have legal grounds to escalate your complaint to the Department of Trade and Industry (DTI). Furthermore, you have the right to clear, accessible information about the total cost, renewal date, and cancellation process before you pay.
Evidence and documentation
If Speedify's cancellation instructions were unclear or deliberately hidden, document this fact immediately. Screenshot any confusing text on their website or mobile app-this evidence strengthens your dispute with your payment processor or a formal complaint to the DTI if Speedify ignores your refund request. Keep records of every step: your cancellation date, confirmation numbers, and any communication from Speedify. These records are your proof in any dispute with your credit card issuer, Apple, or Google Play.
How to cancel Speedify through the website
If you subscribed directly on speedify.com using a credit card, this method applies to you.
Step one: log in to your Speedify account
- Open your web browser and navigate to my.speedify.com
- Enter your email address and password
- If you have forgotten your password, click "Forgot password" and follow the reset email sent to your inbox
Step two: access your subscription settings
- Once logged in, locate the account menu (usually in the upper right corner or under a hamburger icon)
- Select "Subscription" or "Billing" from the dropdown menu
- Review your current plan, renewal date, and payment method to confirm these details
Step three: initiate cancellation
- Click the "Cancel Subscription" button or link on your Subscription page
- Speedify will present you with a confirmation dialog; read it carefully to ensure you understand the cancellation terms
- Confirm your cancellation by clicking "Yes, cancel my subscription"
Step four: receive and save your confirmation
- Speedify will display a cancellation confirmation on screen immediately
- Screenshot this confirmation or note the confirmation number shown
- Check your email for a cancellation confirmation message within 5 minutes
- Save this email in a dedicated folder for your records
How to cancel Speedify through apple's app store
If you subscribed to Speedify through Apple's App Store on an iPhone, iPad, or Mac, you must cancel through Apple, not through Speedify directly.
Step one: access your app store subscriptions on iPhone or iPad
- Open the Settings app on your device
- Tap your name at the top of the screen
- Select "Subscriptions"
- Locate "Speedify" in your active subscriptions list
Step two: cancel your subscription
- Tap "Speedify" to open its subscription details
- Tap "Cancel Subscription" at the bottom of the screen
- Select your reason for cancellation from the options presented (this information helps Apple improve service quality but does not affect your cancellation)
- Confirm your cancellation when prompted
Step three: verify cancellation and save confirmation
- Your subscription status will change to "Expires" followed by a date-this is your final billing date
- Apple will send a cancellation confirmation email to your Apple ID email address within minutes
- Save this confirmation email immediately
Cancellation through mac
On a Mac running macOS 11 or later, open the App Store, click your account icon in the upper right, select "Subscriptions," find Speedify, and click "Edit." Then click "Cancel" and confirm.
How to cancel Speedify through google play
If you subscribed to Speedify through Google Play on an Android device, you must cancel through Google Play, not Speedify.
Step one: open google play and access your subscriptions
- Open the Google Play app on your Android device
- Tap your profile icon in the upper right corner
- Select "Payments and subscriptions"
- Tap "Subscriptions"
Step two: find and select Speedify
- Locate "Speedify" in your active subscriptions list
- Tap "Speedify" to view its details
Step three: cancel the subscription
- Tap "Cancel subscription"
- Google Play may ask why you are cancelling; provide feedback if you wish (optional)
- Confirm your cancellation when prompted
Step four: confirm cancellation and save evidence
- Your subscription status will change to "Cancelled" with a final billing date displayed
- Google Play will send a confirmation email to your Google Account email address within minutes
- Screenshot your cancellation confirmation in the app and save the email from Google
What happens after you cancel Speedify
Understanding the timeline and implications of cancellation prevents confusion and unexpected charges.
Timing of service termination
When you cancel, Speedify grants you access to premium features until the end of your current billing period. If your renewal date is 15 days away, you retain full VPN access until that date. You will not be charged again after your current billing period expires. Your subscription portal will display your exact final access date.
Refund eligibility and timeline
Under the Consumer Act of the Philippines and the standard terms of Apple and Google Play, you are entitled to a refund if you cancel within 14 days of your initial purchase. If you cancel after 14 days, no refund is due unless you can demonstrate that Speedify failed to deliver the service as advertised. Refunds from Speedify (web subscriptions) typically process within 5 to 10 business days. Refunds from Apple or Google Play usually appear within 3 to 5 business days but may take up to 30 days in rare cases.
Access to your account after cancellation
After your final billing date passes, your Speedify account remains active, but premium features will be locked. You may still log in to access your account settings and history. You will revert to free tier access (2 GB per month) if you choose to continue using Speedify without a paid subscription. To fully close your account and remove your data, contact Speedify's support team directly.
| Cancellation platform | Refund eligibility | Refund timeline | Service continues until |
|---|---|---|---|
| speedify.com | 14 days from purchase | 5 to 10 business days | End of current billing period |
| Apple App Store | 14 days from purchase | 3 to 5 business days | End of current billing period |
| Google Play | 14 days from purchase | 3 to 5 business days | End of current billing period |
| Recommended | Cancel immediately if within 14 days | Request confirmation from payment processor | Verify exact date in account settings |
Pricing comparison and cancellation timeline
Understanding what you pay and when your renewal occurs helps you make informed cancellation decisions.
Current Speedify pricing plans
| Plan duration | Price (USD) | Price (PHP) | Monthly equivalent | Refund eligible within 14 days |
|---|---|---|---|---|
| Monthly | $14.99 | PHP 847 | $14.99 (PHP 847) | Yes |
| Annual | $89.99 | PHP 5,084 | $7.50 (PHP 424) | Yes |
| 3-year | $179.99 | PHP 10,169 | $5.00 (PHP 283) | Yes |
| Recommended for testing | Monthly | PHP 847 | Lowest long-term cost if satisfied | Easiest to cancel |
When to cancel before your next billing date
To avoid charges for the next billing period, cancel at least 24 hours before your renewal date. Most payment processors (Apple, Google, Speedify) process cancellations within a few hours, but delays can occur. If you are close to your renewal date, Yafee advises cancelling immediately rather than waiting. You retain full access until the end of your current period regardless of when you cancel during that period.
Common mistakes that trigger unexpected charges
Cancelling a subscription should be simple, and these pitfalls are entirely preventable.
Cancelling through the wrong platform
The most frequent error occurs when you cancel through Speedify's website but subscribed through Apple or Google Play. Speedify will not have a record of your subscription if you purchased through a third party. Cancelling in the wrong place leaves your third-party subscription active and results in continued charges. Always verify your original receipt email before initiating cancellation.
Assuming automatic cancellation after logging out
Simply uninstalling the Speedify app or logging out of your account does not cancel your subscription. Your billing continues in the background. You must actively cancel through your subscription settings on the relevant platform.
Missing the 14-day refund window
If you cancel within 14 days of purchase, you qualify for a full refund. Cancelling after day 14 forfeits this refund unless you can prove service failure. Consequently, if you are unsure about Speedify, cancel within the first two weeks.
Forgetting to save your cancellation confirmation
Without written proof of cancellation, you have no evidence if Speedify charges you again or if a dispute arises. Screenshot or save every confirmation email immediately after cancelling.
Ignoring unexpected charges after cancellation
If you are charged after your cancellation date has passed, do not ignore the charge. Contact your payment processor (Apple, Google, or your credit card issuer) within 30 days and reference your cancellation confirmation. The sooner you dispute the charge, the faster you will receive a refund.
How to request a refund from Speedify
If you cancelled within 14 days of purchase and have not received your refund, take action immediately.
Step one: check your payment processor first
Log into your Apple ID, Google Play, or credit card account and verify whether a refund has already been initiated. Most refunds process automatically within 5 to 10 business days. If you see a pending refund, no further action is necessary-wait for it to complete.
Step two: contact Speedify support if no refund appears
- Gather your cancellation confirmation number and receipt email
- Visit Speedify's support page at speedify.com/support
- Click "Contact us" or "Submit a ticket"
- Select "Billing" or "Refund" as your issue category
- Explain that you cancelled within 14 days and request a refund
- Attach your cancellation confirmation screenshot and receipt email
- Submit your ticket and note the ticket number provided
Step three: follow up if Speedify does not respond within 10 days
Speedify's support team typically responds within 5 to 7 business days. If you do not receive a response within 10 days, Yafee recommends escalating to your payment processor directly. Contact your credit card issuer, Apple, or Google and file a dispute or chargeback, referencing your cancellation confirmation and the ticket number from Speedify.
Step four: escalate to the department of trade and industry if necessary
If Speedify refuses to refund your money or ceases communication, you can file a formal complaint with the DTI. The DTI enforces the Consumer Act of the Philippines and has the authority to compel Speedify to issue refunds. You will need your cancellation confirmation, receipt, and all correspondence with Speedify for this complaint.
Contacting Speedify for disputes and data removal
Should you need to dispute a charge, request a refund, or ask Speedify to delete your account and personal data, the company maintains multiple contact addresses.
Primary support address
Speedify's primary correspondence address is located in Philadelphia, Pennsylvania, where Connectify, Inc. operates. You may send written disputes or formal requests to:
Connectify, Inc.
1500 Spring Garden Street, Suite 1200
Philadelphia, PA 19102
United States
Alternative UK address
Speedify Limited maintains an alternative registration address in the United Kingdom for certain legal matters. Correspondence sent to either address will reach the organisation:
Speedify Limited
(Check current UK company records for the registered address, as this may change)
Email contact for billing disputes
For faster resolution, email your cancellation confirmation and refund request to Speedify's support email address listed on their website. Include your account email, order number, and cancellation date in your message.
Frequently made decisions and comparison with alternatives
If you are still weighing your options, this comparison clarifies where Speedify sits relative to competitors.
| VPN service | Monthly price (PHP) | Refund period | Simultaneous devices | Philippine server support |
|---|---|---|---|---|
| Speedify | PHP 847 | 14 days | 5 devices | No dedicated server |
| NordVPN | PHP 250 | 30 days | 6 devices | Yes |
| Surfshark | PHP 165 | 30 days | Unlimited | Yes |
| ExpressVPN | PHP 480 | 30 days | 5 devices | Yes |
| Best value for Philippines users | Surfshark (PHP 165) | 30 days | Unlimited | Dedicated server |
For Philippine users, Surfshark and NordVPN offer better value, longer refund windows, and dedicated server support. If Speedify's connection-bonding feature was your primary reason for subscribing and you have found it underperforms, switching to a traditional VPN with stronger Philippine presence may suit you better.
Checklist: ensure your cancellation is complete
Before you close this guide, verify that you have completed every step to protect yourself from unexpected charges.
- Identified which platform you subscribed through (speedify.com, Apple App Store, or Google Play)
- Located your original receipt email to confirm the billing source
- Cancelled through the correct platform using the method specified above
- Received and saved your cancellation confirmation (screenshot or email)
- Verified your final billing date in your account settings
- Checked whether you qualify for a refund (within 14 days of purchase)
- If eligible for a refund, initiated the refund request within 10 days of cancellation
- Set a reminder for your final billing date to confirm no further charges occur
- If unexpected charges appear after your final date, documented them and prepared to dispute through your payment processor
Conclusion: your cancellation is now complete
Cancelling Speedify is straightforward when you follow the correct platform-specific steps and understand your legal rights under Philippine consumer law. The Consumer Act of the Philippines (Republic Act No. 7394) protects you for 14 days from purchase and requires refunds within 30 days of your written request. Consequently, acting quickly if you are unhappy with Speedify increases your chances of a full refund.
If Speedify continues to charge you after your cancellation date or refuses a refund you are legally entitled to, you have recourse through your payment processor or the Department of Trade and Industry. Save all documentation: your cancellation confirmation, receipt, and any correspondence with Speedify.
Yafee has helped thousands of consumers cancel unwanted subscriptions and recover refunds by providing clear, legally grounded guidance tailored to their jurisdiction. Whether you are cancelling Speedify because of cost, poor support responsiveness for Philippine users, or simply switching to a competitor, Yafee ensures you understand every step and your legal position throughout. Should you face unexpected charges or disputes, return to this guide, gather your evidence, and follow the escalation path outlined above. Your rights are clear, and your path forward is secure.