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Frequently asked questions
Cancel Medify: The Right Way
How to cancel Medify and stop unwanted charges on your account
What Medify is and why malaysians subscribe
Medify is an online medical exam preparation platform that provides question banks, revision tools, and study content for healthcare professionals and students. The company, Medify Limited, is registered in England and Wales at Suite LP25360, 20-22 Wenlock Road, London, N1 7GU, and serves Malaysian users through its global platform.
Many Malaysian users sign up for the free tier first, then upgrade to paid subscription plans that renew weekly, monthly, or annually. The subscription operates on automatic renewal, which means your card is charged in advance before each billing cycle begins. If you do not cancel before the renewal date, Medify will attempt payment collection at 24, 48, and 72-hour intervals if your initial payment fails.
Main features you pay for
Medify's paid subscription grants you ongoing access to its full revision library, practice question banks, mock exams, and study progress tracking. You do not own these materials outright; you are paying for recurring access to them. The moment your subscription ends, your access to paid content stops, though Medify does not clearly specify whether your account data and progress are retained after cancellation.
Subscription costs vary by region and plan type. Malaysian pricing is typically converted from sterling or other source currencies, so your actual MYR charge depends on current exchange rates at the time of billing. This means the amount shown at sign-up may differ from what appears on your card statement.
How the service operates in malaysia
Medify does not maintain a Malaysia-specific office, phone support line, or published local customer service hours. Your only direct contact channel is email at [email protected]. This matters because response times from London may take 24 to 48 hours or longer, which is critical if you notice an unwanted charge close to your renewal date.
The platform is accessible through its website and mobile apps on both iOS and Android. Many Malaysian users report that the Billing section is difficult to find on mobile devices, which can delay cancellation attempts and lead to missed renewal deadlines.
Your consumer rights and what the law requires from Medify
As a consumer in Malaysia, you are protected under the Consumer Protection Act 1999 (Act 599), which requires all traders and service providers, including digital service companies, to provide clear terms, fair refund policies, and transparent billing practices.
The consumer protection act 1999 and auto-renewal
The Consumer Protection Act 1999 gives you the right to cancel any service contract within a reasonable timeframe. Automatic renewal clauses are enforceable only if they are brought to your attention clearly before you pay, and if you have given explicit consent to them. Medify's terms state that subscriptions auto-renew, and you must have clicked an acceptance box during sign-up, so the company has a legal basis for automatic billing.
Nevertheless, the Act requires Medify to make the cancellation process as easy as the sign-up process. If cancellation is hidden, requires multiple steps, or is deliberately difficult to find, you have grounds to escalate a complaint to the Ministry of Domestic Trade and Consumer Affairs (MDTCA).
Your legal position if you wish to cancel
In accordance with the Consumer Protection Act 1999, you have the right to terminate a subscription service contract without penalty, provided you do so before the renewal date. Medify's refund policy is discretionary, which means the company is not legally obliged to refund charges for periods already consumed. However, if you cancel before the next billing date, you should not be charged again. If Medify continues to charge you after you have cancelled, you may file a complaint with the MDTCA and request a chargeback through your bank or card issuer.
Your legal position is stronger if you can demonstrate that the cancellation process was unclear, that you did not receive a renewal reminder, or that the company charged you after you attempted to cancel.
Pricing and subscription tiers in malaysia
Medify offers a Free plan at no cost and several paid tiers that renew on weekly, monthly, or annual cycles.
| Plan type | Renewal cycle | Approx. cost (MYR) | What you get |
|---|---|---|---|
| Free | N/A | RM0.00 | Limited question bank, basic revision tools |
| Weekly subscription | Every 7 days | Converted from GBP | Full access to all questions and mock exams |
| Monthly subscription | Every 30 days | Converted from GBP | Full access to all questions and mock exams |
| Annual subscription | Every 365 days | Converted from GBP | Full access, typically lower per-month cost |
Pricing shown at sign-up is indicative. Your actual charge in MYR depends on the exchange rate at the time of billing and any promotional discounts applied. Check your card statement or account invoice to confirm the exact amount billed to you.
How to cancel Medify in five steps
The cancellation process is straightforward if you follow the official path. You must access your account on a desktop browser if possible, as the mobile app and mobile website often hide the Billing section. Cancellation takes effect immediately; you will retain access until your current billing period expires, after which no further charges will be made.
Step 1: log in to your Medify account on a desktop browser
Open a web browser on your laptop or desktop computer and navigate to the Medify login page. Enter your email address and password. If you do not remember your password, click the "Forgot Password" link and follow the email reset instructions. Using a desktop browser rather than your phone significantly increases the chance that you will see all menu options clearly, including the Billing section.
Step 2: navigate to your account settings and billing page
Once logged in, locate the user icon or menu button, typically positioned at the top right of the screen. Click it to open your account menu. From the menu, select "Settings" or "Account Settings". Look for a "Billing" or "Subscriptions" option in the left-hand navigation panel. Click it to open your billing page.
- If the Billing option does not appear, refresh the page or clear your browser cache (Ctrl+Shift+Del on Windows, Cmd+Shift+Del on Mac).
- If you still cannot locate it, switch to a different browser (Chrome, Firefox, Safari) or try accessing the site in an incognito window.
Step 3: find and click "Manage your subscription"
On your Billing page, you should see a section titled "Manage your subscription" or "Active subscription". This section displays your current plan, renewal date, and payment method. Click the button or link that says "Manage your subscription" or "Edit subscription". A new page or modal window will open showing your subscription details.
Step 4: click "Cancel subscription" and confirm
You will see a "Cancel subscription" button on the subscription management page. Click it. Medify may display a warning message or ask you to confirm that you wish to proceed. Read this message carefully; it typically states that cancellation will take effect at the end of your current billing period and that you will lose access to paid content after that date. Click "Confirm" or "Yes, cancel my subscription" to finalize the cancellation.
- Take a screenshot of the confirmation message showing the cancellation date and any reference number.
- Do not close the page immediately; wait for a success notification to appear.
Step 5: verify cancellation by checking your email and account
Medify should send you a confirmation email to the address associated with your account within minutes of cancellation. This email will contain your cancellation date and confirmation number. Check your spam or junk folder if you do not see it in your inbox within 10 minutes. Log out and log back into your account to confirm that the "Cancel subscription" button has disappeared or that your subscription status now shows "Cancelled" or "Inactive".
Save the confirmation email and your screenshot. These documents prove that you cancelled on a specific date, which is essential if a dispute over a subsequent charge arises.
What happens after you cancel your Medify subscription
Cancellation is reassuring, but understanding what follows protects you from unexpected charges and confusion.
Access and data retention after cancellation
Once your current billing period ends, your access to paid Medify content will be revoked automatically. You will revert to the Free plan if one exists for your account. Medify does not clearly specify how long it retains your study progress, bookmarks, notes, or practice history after cancellation. Consequently, you should download or screenshot any important study materials, progress reports, or performance data before your access expires.
Medify's Terms and Conditions do not guarantee that personal study data will be preserved indefinitely. In the worst-case scenario, your account may be deleted after a certain period of inactivity.
Checking your bank statement for post-cancellation charges
Even after cancellation, monitor your bank statement or credit card for at least two billing cycles. Occasionally, subscription services attempt to charge accounts after cancellation due to system delays or errors. If you notice a charge after your cancellation date, contact your bank or card issuer immediately and request a dispute or chargeback. Inform them that you cancelled on [date] and provide your cancellation confirmation email as evidence.
If you subscribed via the Apple App Store or Google Play, check those accounts separately for any lingering billing arrangements, as some platforms maintain separate subscription records from the website.
Refund policy and your options if charged incorrectly
Medify's refund policy is discretionary, not automatic. This means the company does not owe you a refund for the current billing period, even if you cancel mid-cycle.
When Medify may offer a refund
Refunds are considered on a case-by-case basis. You are more likely to receive a refund if you can demonstrate one of the following:
- You cancelled within 14 days of your first purchase and have used the service minimally.
- You were charged twice for the same period due to a system error.
- You were charged after you successfully cancelled.
- You cancelled but were not given a refund request form or were prevented from cancelling.
How to request a refund from Medify
Email [email protected] with the subject line "Refund Request". Include the following information:
- Your account email address and account ID (if visible in your profile).
- The date of the charge you dispute and the amount (in MYR and the original currency).
- A clear explanation of why you believe you are entitled to a refund (e.g., "I cancelled on [date] but was charged on [date]").
- Attach screenshots of your cancellation confirmation, your bank statement showing the charge, and any relevant emails from Medify.
Medify typically responds within 5 to 10 business days. If the company refuses your request, you may escalate the complaint to the Ministry of Domestic Trade and Consumer Affairs (MDTCA) or request a chargeback from your bank.
Common mistakes to avoid when cancelling
Most cancellation failures stem from simple oversights, not complex issues. Catching these early saves you money and frustration.
Mistake 1: cancelling through the wrong platform
If you subscribed via the Apple App Store or Google Play, you must cancel through that platform, not the Medify website. Log into your App Store account (Apple) or Google Play account (Android), find Medify in your subscriptions, and select "Cancel Subscription" there. Cancelling on the website will not stop App Store or Google Play charges. Check all three channels (website, iOS, Android) to ensure you have not missed a subscription on one of them.
Mistake 2: assuming cancellation is instant
Cancellation does not stop your current billing cycle. If you cancel on the 15th of a 30-day cycle that began on the 1st, you are still charged on the 30th. Your cancellation takes effect at the end of that cycle. Mark your renewal date on your calendar and verify that no charge appears on the date after it expires.
Mistake 3: not saving your confirmation
If a dispute arises, your cancellation confirmation email is your only proof. Do not delete it. Save it to your computer and take a screenshot. If Medify claims you never cancelled, you will need this evidence to dispute the charge with your bank or escalate to the MDTCA.
Mistake 4: ignoring mobile browser limitations
The Medify mobile app and mobile website sometimes hide the Billing section entirely. If you cannot find it on your phone after 2 minutes of searching, switch to a desktop computer immediately. Do not assume the feature is missing; it is usually just poorly designed for small screens.
How yafee helps you take control of subscriptions
Cancelling Medify is just one subscription you may need to review. Yafee provides a comprehensive guide to cancelling over 1,000 software and service subscriptions across Malaysia, the United Kingdom, Australia, and beyond. Whether you are trying to exit a gym membership, streaming service, or professional software tool, Yafee offers step-by-step instructions tailored to your country and legal rights.
Yafee specializes in translating complex terms and conditions into plain language, so you understand exactly what your legal entitlements are before you take action. Our guides are updated regularly to reflect changes in company policies and new consumer protection laws. Yafee has helped thousands of consumers cancel unwanted subscriptions and recover overcharged fees.
Checklist before and after cancellation
Use this checklist to ensure you cancel correctly and protect yourself from follow-up charges.
| Task | Completed | Notes |
|---|---|---|
| Log in to account on desktop browser | [ ] | Do not use mobile app |
| Note current renewal date and amount | [ ] | Take a screenshot |
| Navigate to Settings > Billing > Manage Subscription | [ ] | Clear cache if menu does not appear |
| Click "Cancel subscription" and confirm | [ ] | Screenshot the confirmation |
| Receive cancellation confirmation email | [ ] | Check spam folder |
| Monitor bank statement for 60 days post-cancellation | [ ] | Alert your bank immediately if charged |
Contact Medify and escalation contacts
If you encounter difficulties cancelling or need to dispute a charge, use these contact methods in order:
Contact Medify directly
Email: [email protected]
Registered office: Suite LP25360, 20-22 Wenlock Road, London, England, N1 7GU
Response time: 24 to 48 hours (typical)
Escalate to consumer protection authorities
If Medify does not respond within 10 business days or refuses your cancellation or refund request, file a complaint with:
- Ministry of Domestic Trade and Consumer Affairs (MDTCA) - Contact via their online complaint portal at www.kpdnkk.gov.my or call their consumer hotline.
- Your bank or credit card issuer - Request a dispute or chargeback for any charge made after your cancellation date. Provide your cancellation confirmation as evidence.
The MDTCA has the authority to investigate unfair trading practices and force companies to comply with the Consumer Protection Act 1999. A formal complaint also creates a record that protects you if Medify tries to charge you again in future.
Final summary and next steps
Cancelling Medify is a five-step process that takes fewer than five minutes once you locate the Billing page. The key is to use a desktop browser, save your confirmation, and monitor your statement for at least two billing cycles afterward. Your rights under the Consumer Protection Act 1999 protect you from unfair renewal practices, and the MDTCA stands ready to investigate if Medify refuses to honour your cancellation.
Yafee has guided thousands of Malaysian and international consumers through similar cancellations, and our resources are available free whenever you need clarity on your contractual rights. If you need to cancel other subscriptions or want a personalized cancellation plan for multiple services, Yafee offers detailed guides for over 1,000 companies. Take control of your spending today, and visit Yafee to explore our full library of cancellation guides tailored to Malaysia's consumer protection framework.